I had a wonderful experience with my primary care doctor. She is incredibly caring and truly takes…read morethe time to listen and understand her patients. I always feel heard, respected, and never rushed during my visits. Her attention to detail and genuine concern for my well-being really stand out. She explains everything clearly and makes sure I'm comfortable with my treatment plan. It's rare to find a doctor who is not only knowledgeable but also so compassionate and patient. I'm very grateful to have her as my doctor and highly recommend her to anyone looking for a thoughtful and dedicated physician.

I was disappointed with my experience with this doctor after my longtime physician retired. During…read morea phone call to go over routine bloodwork, she told me I "may have x disease" without ever asking about my medical history, family history, or the medications I currently take. I had to reach out myself just to get an explanation of my own results. Delivering a possible serious diagnosis cold, over the phone, with no context-gathering beforehand felt careless and left me anxious rather than informed. A new conversation with a fairly new patient should include a real review of history and current medications -- not just a jump to worst-case scenarios. I'd hoped for a doctor who takes time to understand the whole patient, and that hasn't been my experience so far.

I have never been more disgusted with a doctor in my entire LIFE!!!!!…read more My mother in law has been a patient there for nearly 10 years. She has early onset dementia, she has zero short term memory and she is confused constantly- (she put funions in the cat food bowl) she refuse to diagnose her. That isn't what this review is about. She has been on thyroid medication for her entire life and the office called in a prescription and cancelled it (maybe she needs an appt?) but we have called multiple times with ZERO response, no call to schedule after they canceled- for TWO weeks !!!!!!!! What kind of Dr cancels a medication for THYROID and doesn't care to remedy it!!?????? Her daughter has been on the same medication her life as well thank GOD so she has not had to go without- but I am literally shaking as I write this because this lady (MIL) is an angel on earth. DO NOT GO HERE!!!!!! We have subsequently schedule an appointment with a new doctor because this office obviously does not care for their patients or the outcome of their well-being to any degree whatsoever... Not even to return a phone call!!!! I have truly and sincerely never been more disgusted with a medical practice in my entire life and we will absolutely be filing a complaint with the board!!!!!!!! I have absolutely no idea how she has any positive reviews whatsoever, but please make sure to check all of the other ones star reviews because they're pretty consistent that they do not care about their patients whatsoever. Avoid this place like the plague!!!!!

Literally the worst doctor I've ever encountered in my life. She was rude, cold, not compassionate…read moreand condescending. 2 years ago we went here. My poor 80 year old mother who's suffering from dementia onset was ridiculed when I took her to this doctor. And the reason we came here is because she was dizzy from not taking her thyroid medication because she ran out and the doctor was asking her a million questions about what date it is who is the president etc. etc. very rudely when my mother obviously was not feeling well. Not to mention, now a month ago she literally cut off her thyroid medication without warning - did not call me or my mom to let us know that we needed to go to the lab in order to get a new prescription and she was left without thyroid medication. They did not answer my calls. I called three times in one week trying to contact them to figure out why they denied a refill without any warning and not even a grace period of a pills until we could get to the lab. I do not recommend this doctor or this office at all. Not to mention they don't have email they use fax machines still. And if they don't answer their phone. how else are you supposed to contact them? Terrible.

I really like Dr. Lu. She is always helpful, informative, and caring. She will tell you how it is…read moreand explains everything clearly and with care. She is on time and she gets you out of there quickly but if you need to ask questions or make requests she really takes the time to answer and make sure you leave with all the information you need. She checks all her blood tests and explains any issues clearly. I hope to keep her as a doctor for many more years and even though she works for an organization that I have had terrible experiences with she is still well worth it. Never had a single complaint about Dr. Lu. In many years under her care. Best Doctor I have ever had and I have had a few really good doctors over my way to old to admit years. Thank You Dr. Lu. for making me comfortable and being someone I feel I can open up to and trust. I appreciate you very much.

Dr. Lu is the best doctor I have ever seen. She is not only considerate of her patients but also…read morehas excellent skills. Complex cases are easily solved in her care. I feel very comfortable entrusting my health to her, and I would not hesitate to recommend her to my colleagues and friends!

Dr. Arakaki is truly an old style doctor who really takes the time to listen to you and who cares…read moreabout your health. She lays out all the options available for care and doesn't pull any punches. She is happy to refer to specialists when needed. Her office is very homey and even has a fish aquarium which is very soothing. Even though a bit "retro", I'll take the old fashioned decor any day over the typical white, sterile, fluorescent environment of many healthcare facilities these days.

My mom has been with this doctor for a bit and has been essentially ignored on many of her issues…read moreand invalidated. Told her many months ago about her anxiety and was invalidated but now has told her that she needs help with it. My moms English isn't the best so I understand struggling to communicate but this is clear unprofessional behavior. Not only that but the doctor has temper tantrums in front of her poor husband.

Patricia helped before and After my hip replacement. She…read moreorganized the safety devices in my apartment and set me u with excellent home care and therapy providers. She also helped me at the rehab and hospital. I recommend her.

Maxwell's provides its senior care clients with close attention to their evolving needs and finds…read morecreative alternatives when care choices become ineffective. Patricia, as principal at Maxwell's, is conversant with the inevitable arc of dementia and suggests new solutions that help keep older family members in their home as long as possible. I found her especially helpful during emergencies when quick responses were necessary, and in ascertaining the need to change facilities when a loved one was not thriving. Patricia is assertive to a fault in advocating for the patient, and has assembled a crack team in Apryl, Shawna, Barbara and Bob who fulfill distinct roles and balance out the team. I can highly recommend Maxwell's.

Happily I have another doctor now! I was happy with her at first, but problems cropped up, ending…read morewith an intolerable one - I wanted to return to my previous dose of a med I'd been taking for 20 yrs, and she wanted me to make an appointment for this med change. She wanted a description of why I wanted the change, and I eventually dredged up a word to describe it, which she translated into 'medical' word I didn't identify with. We had a brief incomplete chat about a couple of my relatives and their diagnoses, ending before the end of my info - and she changed MY diagnosis based on this brief incomplete chat about my relatives - AND she didn't tell me what more severe diagnosis she had changed me to, based on this feeble evidence - AND she resisted changing my diagnosis back to what it had been for 2 decades! Maryjane is great. I'd happily continue with her.

Great doctor. She spends a lot of time talking with you and really listens and gives great advice…read more Called me at home to tell me about a condition. Very sweet disposition. True, the office staff needs a little lesson in customer service, but the last time I went there, they were a lot nicer.

Dr.Sangwan has been my primary care physician for over 8 years. She is an excellent physician and…read morereally cares about her patients. She takes time to listen to your needs. She really cares. She and her staff are available for anything you need. She will coordinate any referrals you might need too. Her staff is efficient and caring. The concierge fee is worth it. You get care when you need it. No waiting. She understands women's issues too. I highly recommend Dr. Sangwan. If you or anyone in your family has complex issues please consider Dr. Sangwan.

I took my mom here for a doctor's visit and prescription refill, and the entire staff (from the…read moreperson that answered my questions on the phone, to the receptionist, nurse, and doctor) were so very kind and attentive. I was very impressed with the care my mom received. Highly recommend.

Dr Hala H Ali, your compassion and professionalism are deeply appreciated. Thank you for always…read moregoing above and beyond. Thank you for being such an amazing doctor. Your Care and attention mean the world to me. Your genuine concern for your patients is truly heartwarming . Best Regards, Cathleen Klement

Qualities I seek in a primary care physician:…read more 1. Holistic care - a doctor who asks about all aspects of my health and takes the time to process the information as a whole so that I can improve my overall health. 2. Sensitivity - a doctor who asks about my health & wellness philosophy and attempts to work with me to honor my wishes, someone who does not make assumptions, and does not make biased remarks regarding health or lifestyle. After meeting with Dr. Ali, I can only recommend her on the basis of her friendliness (and that of all other office staff.) Friendliness aside, she doesn't seem to have the crucial qualities that I'm looking for in a doctor. There are quite a number of reasons I wouldn't return to Dr. Ali, but to name a few: Though I explained that this was my first visit to a doctor in a long time and I mostly wanted to talk about my health, Dr. Ali seemed unprepared to have an in-depth conversation. Instead of initiating a conversation about various elements of my health, she immediately asked me about my list of health questions/complaints and rushed me through them. Several of my questions related to diet, blood sugar, weight gain/loss and I felt that they warranted a longer conversation and recommendations beyond various blood testing. Dr. Ali failed my queer-friendly sensitivity test, asking me about oral contraception during a conversation about acne, and immediately launched into statistics about condom failure before I could edge in, "Um, I'm a lesbian." (And we were talking about my SKIN.) Dr. Ali replied "Well, that would have been my next question." All doctors, but especially doctors in the Bay area, should have a conversation with their patients about who they sleep with (and various risky practices they might engage in) before talking about birth control and STD prevention. Because sometimes it's not relevant to talk about contraception to someone who isn't sleeping with men, or is perhaps looking to get pregnant. Which brings me to the last hurrah: Later, when talking about potential ovary issues I might be at risk for, Dr. Ali remarked, "Well, I guess it won't matter since you won't be trying for children." !! Perhaps Dr. Ali is aware of a new law that prohibits gay women from conceiving children? Why would anyone assume that I won't be making use of my ovaries just because I happen to shack up with a lady? Just plain ignorance. So, I'm still on a search for a whole-body-minded practitioner who is hip to the ways of baby-less but maybe someday baby-wanting lesbians. Please send suggestions my way; I won't be back to Dr. Ali.