I had to ship a guitar and Ted Brown music helped me with a box, etc. I asked how much and they…read moresaid no charge. The store is very nice and the people are great. They have many instruments to choose from and the store was very well organized. As a business owner myself, I value the personal attention they gave me. I don't live in Richland, but if you need any music items, please go to Ted Brown. You won't be disappointed. Sincerely, Roger W. Skaggs

I took my twelve string electric guitar in because some areas of the frets near the headstock were…read moredead and it was useless. I wasn't sure what the problem was, but they figured it out almost immediately. The guitar tech (maybe Bob?) took it in the back room and fixed it in about ten minutes, maybe less! While he was doing that, one of the salesmen and I were talking about unrelated items (sound issues at concerts), and he was answering my dumb questions - in other words, he was keeping me entertained with small talk. I cannot speak highly enough of those people. I don't go to their store a lot because I don't need to buy a lot anymore. But every time I do, I have no trouble getting waited on by knowledgeable and friendly people. They aren't pushy - I always have to approach them rather than them hounding me, and that's the way I like it. ~Greg

Angela is fantastic! Her dedication and patience are amazing…read more I've known her for almost 15 years and her musical talent has always blown me away. She also really understands how to break things down and help you improve whether you're just starting or are looking for advanced support. Two thumbs up

Angela is a fantastic teacher! My daughter takes voice lessons remotely once a week from her. My…read moredaughter has had a huge boost in self esteem with her new vocal skills that Angela has taught her. My daughter thoroughly enjoys her lessons! Highly recommend!!!

The team at Avalon Music is great. I rented some audio equipment for an event and they were…read moreextremely supportive, knowledgeable, and helpful. I was able to tell them over the phone what I needed and when I arrived, the items I requested were ready to be loaded. I even received training on how to use the mixing board and the rest of the equipment. I highly recommend the team at Avalon! Thanks again!!

My family walked into this store because we love music and we were visiting Leavenworth for the…read moreweekend and needed to kill some time. We are from the Seattle area and quite frankly are not used to the customer service we received at Avalon (not that Seattle is bad because it's pretty good, but this places employees seemed to really care). We just got a very good vibe from the minute we walked in until we left. Evan was the person who helped us mainly, but we did meet the owner briefly and he seemed pretty cool, too. Evan was amazing! He helped my son with some cello stuff and set my daughter up with a very inexpensive ($1.99) kazoo that the whole family enjoyed for at least the first part of our road trip back. :) We saved $2 on a music book and even more on a footswitch, compared to prices in Seattle. We recommend this establishment for anything at all that relates to music!

Manager, Jeff went out of his way to help my son Troy prepare for a harmonica solo coming up this…read moreweekend. He listened and gave some very helpful advice to make his performance better. The store is well organized and the staff are helpful and friendly. HIghly recommend!

I'm not a music guy, but they tried to set me the right way for a gift for my son…read more The PC keyboard he wanted, they knew a bit about, but not much more than was on the box. Cool store!

My parents would bring me to chinook as a child just to sample the instruments and the staff would…read moreteach me how to play one within minutes. These guys know their stuff and will get out of their way to make you feel comfortable. Combine that with a clean and inviting shop, makes this place a memorable experience every time!

brought 3 guitars in for new strings and full setups. each one came back worse that before any work…read morewas done

Low end, overpriced junk inventory. Disorganized store you have to shuffle through. Shockingly rude…read moreemployee. I would give zero stars if I could. This shop is clearly not in the business of making money. I would not go back even for a pack of strings if I was in a bind. Go to Ted Brown music, they are actually willing to help you and have a better selection. I honestly hope this place goes under. The entitled boomer running the place is lucky to have a brick and mortar shop in this day and age. He'd never make it outside of Richland. Just sayin...

Low key low pressure music store. The owner is very knowledgable and very helpful for answering…read more instrument and equipment questions even when it didn't pertain to a sale. This is the kind of business I want to spend money on before going to the big on line stores. I believe it is just the right thing to patronize local business.