I've never written a Yelp review before, but after my experience with this office, I feel compelled…read moreto share. I am in-network and had a dental implant placed here about five years ago. During a recent routine cleaning, my regular dentist noticed a potential issue with the implant and recommended that I start by returning to the original provider--so I did. From the start, the experience was frustrating and disappointing. I was initially told they never received my X-rays, so I personally brought them in. Once I did, the story changed: I was told the X-rays were "too grainy" to use and that they would need to take their own. When I asked how much that would cost, they said they didn't know and refused to look it up for me. I had two separate appointments, and at no point did anyone actually examine the problem or ask questions about my pain or symptoms. The focus was entirely on finances, and the tone made it very clear that they were not interested in helping me. The staff was rude, dismissive, and not honest about the situation. I am still dealing with tooth pain and genuinely hope to find a provider who will help me--but it will not be Advance Dentistry.

From arriving through the front door to leaving, everyone is always so kind and helpful. I've been…read moreusing this dental office for a year now, which says a lot because dentists have always scared me. Thankfully I found a dentist office I am comfortable at.

Great compassionate care by the Dr and staff! Clean…read morefacilities and friendly people. Thorough examinations and excellent service and fees.

Avoid Trailside Dental Care…read more After treatment at this office, I was left in severe pain and repeatedly asked to be evaluated by a dentist but was unable to speak with one. Instead, I was given guidance by staff while dealing with significant pain. I ultimately had to seek emergency care elsewhere, where the problem was properly resolved. In addition, I was told I needed 6-8 fillings and a crown. When I sought a second opinion, I was told that none of that work was necessary and that only one small area needed to be monitored. The difference between those two evaluations was alarming. Recommending large amounts of unnecessary dental work goes beyond poor judgment -- it's unethical. What makes this even more concerning is that the dentist at this office has been suspended by the Ohio State Dental Board and is currently practicing under probation for documented violations involving patient care. This is public information anyone can verify on the Ohio State Dental Board website. Please research carefully before choosing this office. Patients deserve to know this information when choosing a healthcare provider. This review is based on my personal experience and publicly available disciplinary records from the Ohio State Dental Board.

Very professional absolutely the best ,grateful to have work done with this dentist…read moreDr.Debbane&Dr.Arnold are hometown professionals ,Always had good work done. 20years of service

This office was wonderful! They were kind, professional and did a great job cleaning and evaluating…read moremy teeth. I've been to around 5 other offices over the years and have searched for a competent and caring dentist and finally found one! Dr. Debbane and his staff are the best!

Let me start by saying I had a massive fear of the dentist…read more Keyword there is "HAD" haha not anymore! ZERO PAIN ZERO ANXIETY! Dr. Banks and staff are without a doubt the finest dental team in the world. People are like "uh I really like my own dentist" nah, just save it. This isn't arguable. It's a fact. Give these gals all the dental awards. ALL OF THEM! I will 100% be back for my 6 month cleaning. I'm not just gonna totally lie like I always do to other dentists. I cannot say enough good things about my experience. 50,000 gold stars! I would have paid triple for that kind of care. Highly recommend.

They were billing 2 different dental insurance companies we had and not doing coordination of…read morebenefits. The 2 coverages we had did not know about the other companies so they were both being billed as primaries. This dental company was collecting more than the original bill amount. This company had to pay back money to the secondary insurance company. If you have 2 insurance coverage companies, watch the billing. A woman in that department attempted to gaslight me and make me feel like I was the one making a mistake. It was clear who was in the wrong when they paid the secondary insurance company back what was owed back to them. When I transferred to a different dentist, I requested records from this fraudulent dental billing. I was then once again gaslighted and was told I would have to pay for the records to be transferred. I threatened to turn everything over to the Ohio State Attorney General's office. Needless to say I did not pay to have those records transferred. And no, this is not my real name. I am choosing to use an alias to protect my anonymity.

I went in today for my regular cleaning appointment! First off the dentist is the last place on…read moreearth I would want to be! If you're looking for someone to be gentle on your teeth and gums Sarah Jones is your hygienist! Nancy Lions wow she does it all front desk to taking X-rays to applying fluoride! Dr. Banks is my go to when Garland became retired! She doesn't do unnecessary treatments or procedures and is always a pleasure to talk with! All the staff is friendly and I highly recommend them!

I absolutely love this dental practice. I have been going to see Dr Johnson at least every 6 months…read morefor nearly 17 years now and it has always been a great experience. The receptionists, hygienists, assistants, and doctors are always friendly, considerate, and highly skilled at what they do. It's very important to me to maintain and preserve my teeth as well and as long as possible and I feel that Dr Johnson and the entire staff have that same value. They have never suggested or pressured me into any unnecessary procedures like some other dental groups do, and they always do their best to work with my insurance to provide me with affordable options. I can't recommend them enough!

New patients: What's your insurance? After putting you on hold for 8 minutes was the first question…read moreI was asked. And He requires a cleaning $350+ with X-rays whether you want a cleaning or not. And will not see new patients without one or so I was told by the front desk staff. They gave me no option. And I've never heard of that at a dentists office if you need a tooth fixed or a filling and your having issues why not deal with the tooth issues then deal with the cleaning later I have had numerous bad dentists and was looking for a good one? She Was not nice about it either and could care less about my situation. It's all about those greenbacks, that's it I had them to give and they still didn't want my business she told me I was getting a cleaning or he wouldn't see me. Absolutely ridiculous to be talked to like a child. By the way if you don't have insurance they treat you like a looser what's funny is I don't need insurance I always pay cash and I can afford it but to be low rated by a secretary I don't think so.

The business practices of this dental office are absolutely terrible. They have little to no useful…read morecommunication systems in place, poor billing management causing years of delay in dental insurance claims, no appointment availability due to not enough staff and our regular teeth cleaning services were subpar at best.

Was referred to this location when I had a broken tooth. Had no appointment but was told that they…read moreaccepted walk ins. Called them and they said come on in and they would be able to take care of my problem. Had to wait a couple hours but found that acceptable under the circumstances. Everyone there was very nice and understanding about my issues. They got me in explained cost and procedures and took care of my problem. Would recommend them. Professional and understanding. THANK YOU Dr Mark

Nice dentist I've ever had and I'm scared of dentist. I…read morewould recommend to anyone if if not an emergency. I use for cleanings just like a normal dentist office. Had more dental work done than I ever wanted but no matter who you see my experience has been amazing. I've been to the Florence location as that's where the lab is and just as wonderful there. Keep up the great work.