Lyneel from Black & Lee was an absolute angel helping my boyfriend get a tuxedo. She was easy and…read moreexplained everything to us. She answered any questions and it was very calm, unlike other suit shops we had been at. My boyfriend said that " It felt like I was buying a suit from my mom". I would highly recommend Black & Lee because of how easy the whole process was, and again how amazing Lynnel was!

I had the best experience looking for a dress for my son's wedding. Taylor was absolutely amazing…read morein helping me decide which one to pick. I was pleasantly surprised at the price, I was expecting to pay more. I would definitely recommend this store if you are looking for that special dress. (wedding, grad/prom) The staff were super friendly, kind, and helpful.

Tara was fabulous. It was a fun stress free appointment. My daughter hates shopping and trying on…read moredresses. Tara worked her magic and we found the perfect dress

Fast and friendly service. Found what we needed in no time and the kind lady who was waiting on us…read morewas very helpful.

Wow, what great service. I met with both the manager and one of the employees on different…read moreoccasions. They worked hard to provide me with what I needed for my groomsmen. More precisely: -Offered good advice on what styles are in fashion, what goes well together -Explained with good detail what different fabrics are available, and why I would want to choose the different options -Easy to book -Very reasonably priced -Not pushy, but also gentle, helpful, and available -Good store atmosphere I give this place a perfect 5 star rating because it was an excellent experience.

I have been to Moores for my graduation prom suit, my wedding jacket, my brothers wedding suit…read morerentals and most recently, a professional sports jacket. Each time I was taken care of professionally. With my last visit I walked in on a whim, fully decked in my farm clothes, told them what I needed and they found me a well fitting jacket (which is difficult for me: medium arms, medium build- long torso with wide shoulders) very quickly. I would like to see more real bow tie selection.

I had a custom suit made by another company that needed a handful of alterations. Janet at Moore's…read moretook my measurements and it was determined that the suit needed around 6 different alterations. It would end up costing $200+, on top of the $600 I paid for the suit. Instead of selling me a Moore's suit or charging for the alterations, Janet called the company that made my suit and made them remake it for me with the proper measurements and specifications. Unbelievable customer service, super friendly and I'm super impressed. Anyone looking for a custom suit should go to Moore's and talk to Janet!

I needed suits and ties for the entire family. Upon entering the store, I was helped immediately…read moreand we got what we needed. Though we didn't get the designs we wanted, I was relieved to have everything professionally taken care of.

We just rented four tuxes plus one shirt from this location for my wedding…read more Our tuxes arrived the Wednesday before a Saturday wedding for the first fitting. We were told when we arranged it in October that they would be in a week ahead so that everybody could try them on. My tux had the wrong size vest (couldn't be buttoned) so they had a replacement sent express from Toronto. It arrived the day before the wedding but nobody could be bothered to call me to say it was in so I finally got it at 4:40pm on Friday. One groomsman had a jacket that could be buttoned as long as he didn't breath and the other got a tuxedo shirt with no studs, just cufflinks. I discovered these two problems the morning of the wedding. No professional tailor would let somebody try on a jacket that clearly doesn't fit and neither say nor do anything about it. As for the missing studs, the groomsman was told "The tie covers the button holes, you'll be fine." Unbelieveable! When we returned the rentals and asked about the issues, I was told "Impossible, we have extra studs" and he ran off and started rummaging through a drawer in the fitting area, where he found none! I am currently drafting a letter to Grafton Fraser (the owners of Tip Top) and to Freeman (the rental supplier) and will update this review if/when I hear back.

I was shopping for a XMAS gift and Helen your sales associate was very helpful and patient with me…read moreas I looked at jewellry in your store, prices and value of product seemed to be very competitive.

In 2014, we purchased a ring from a Ben Moss shop and paid additionally about $200 for a lifetime…read morewarranty. When we recently returned to have the ring repaired, we were informed that the warranty would not be honored because the company had previously gone through bankruptcy. As a customer who paid specifically for lifetime coverage, I am extremely disappointed that the warranty is no longer being recognized. I believe customers should have been clearly informed of how a bankruptcy could affect warranty obligations.

I've only had to rent suits or tuxedos a couple times, but I've gone here a couple times. Even…read morethough it was ten years apart, the guy is amazing. Sized me by sight alone, but still measured. When I came in to pick up the rest of the wedding party I was a part of came in and he was able to deal with us and a rowdy group all at the same time. Made the alterations then and there. Gave us a deal, since we were easy to deal with I think, and waived needing my credit card number(I don't have one right now). Best place in Victoria, and even though it's a local independent, the prices are really competitive. I got my prom suit here years ago, because it was the cheapest. Wouldn't go anywhere else in the city. Probably would even consider here if I was headed to Van and needed something. I don't rave about many places, but it's worth it.

my brand new linen dress, individually made by a local artisan in parksville, was ruined. somehow…read morebleach got on the bottom of my dress, and, it was never properly altered. straps cut too short, insert area under arms still not pleated and gaping ( after a second alter ) and the rest of my material not returned with my dress. still need alteration after 2 tries and this was a simple change. I could have hand sewn a better fit. store owner refused to aknowledge negligence. tried to tell me my dress was bleached prior or made wrong in the first place. no! that's offensive to the local artisan I bought it from. i would never recommend this for anything. I want to caution others of their inability to do proper, simple alterations and even somehow bleached the bottom of my never worn dress. I paid then forthe alterations ... but they ruined an expensive, never before worn, hand made linen dress.

The best dress selection I've ever seen!! I felt like I was in a 2000s romcom trying things on, the…read moreladies that run the place are so friendly and the prices are amazing, I found my bridesmaids dress and my friend got a dress and the straps were a bit loose and they tightened them for her on the spot! I've been twice and I can't wait for whenever I have an excuse to come back!

My daughter needed a dress for her first Homecoming. This was all new to me…read more A friend recommended G&G. Had I not looked them up online, I would have never even known this little shop was there -tucked in between others. We spent quite a while in the store and the lovely owner gave her lots of tips. She ended up finding the perfect dress, exactly what she was looking for. I'm happy because we spent under $50 on a dress she'll likely not wear again. She also found a great accent necklace to go with it. Tip: don't try on dress by sizes, look for the style and colors you want first. We found things that fit my daughter from size 4-16. Dresses like this really vary in sizing.