Great people! Great communication! Easy to work with. I'm definitely going back!! The office is…read moreclean and has an easily accessible restroom that was clean!

I had a car accident and my insurance covers insurance rentals, through Enterprise…read more When I called to make the reservation the insurance company didn't send it through yet or made some mistake or something. The person on the other end of the phone, was named Juilianne. She told me she will fix and it will be ready for the next when I need the rental. I called an hour later to check in and it was all set. She told me a car would be ready the next morning (as I wanted). When I went to rent the car, I asked to upgrade to a SUV, Julianne said all they had were small sedans and a pickup truck with an extended cab (Ram 1500). The Ram was cool, the large back seat fit my kids. She said the truck had a half tank of gas, please return it that way. I can't figure out how many gallons that is to stop at 1/2 tank. I politely asked for a full tank and she immediately had one of the cleaning crew go fill it up. Julianne was a great help, got the truck with a full tank and it was clean. It's a well run shop.

Chery McCadden is very RUDE, very unprofessional, & flat out makes RACIST comments. She needs to…read morebe FIRED. If corporate doesn't take action, we will proceed with legal action. ZERO stars customer service. We have been renting from AVIS since 2007 with no issues. She flicked my Egyptian drivers license that was in English & said we don't accept foreign licenses. She refused to honor our reservation and asked us to "leave or she'll call the police". We contacted AVIS customer service on the phone and they said it's absolutely it's accepted. She refused to talk to the representative I had on the phone. She refused to contact someone above her & in fact called the police on us. She said "I am this Avis and I will not rent to you." Ultimately, we left and AVIS lost our business forever unless there is corrective action immediately. We rented a car with Enterprise with no issues & no hassle. Please take action AVIS. We've been customers for years and there is no place for this kind of treatment or implicit bias in your company.

I am so glad that this company is working closely with Acton Ford. When my Ford Escapr 2015 needed…read moreto get fixed on 5/13/25, Brian helped me during the entire process. He drove me from Acton Ford to Avis and get me settled with rental car. I returned it on 5/17/25 Carl was the one who helped me this time. From Avis, he drove me back to Acton Ford so I can grab my vehicle. These guys were very friendly and professional. Thank you very much for going beyond in making your customers at ease.

Always helpful. Good clean cars. Professional. Is willing to work with you. Great service.read more

l needed to rent a car at the last minute and although they didn't have the small car I needed,…read morethey went way out of their way to help. I am hoping still to rent through them - the customer service is as fantastic as their rates.

Affordable, honest, friendly, problem solvers! We will go no where else with our Honda.read more

Excellent working with them to help fix my car. The noise didn't go away but here's hoping that my…read morecar will not be failing me anytime soon.

As good as it gets people!…read more At age 56 I've had 10 cars. One new car at age 20 and one private family purchase so in eight cases I dealt with a salesperson at a dealership. For the first time ever I would go back again when I need another car. Bob Peixinho is trustworthy, knowledgeable and fair to deal with. 5 stars across the board !

I was very sad and upset about what happened, i went back the day after and they showed me a…read moredifferent side, they accepted their mistake and apologized for it and they were nothing but helpful afterwards. Probably my old review had also a bit of resentment so I apologize for it, customer service went from 0 to 100

I had a rental that I turned in on a Friday. I was told I would get a receipt within 48 hours. When…read morethis time elapsed, I called about my receipt each day for a week. A week later, the rental was finally registered as "Turned in." Still haven't received my receipt (which keeps me from getting reimbursed from work). Not ideal...

I rented a car from this location 6 weeks prior to the day I needed it. I was in need of a large…read moreSUV to transport people to my son's wedding. I confirmed the reservation 3 days prior to pick-up and I had the reservation scheduled for a 12:00 pick-up. I arrived at 12:10 and the location was CLOSED. The attendant left at 12:00. I received no prior notice that this was the case. The system allowed me to schedule a 12:00 pick-up and my name was sitting on a piece of paper on the desk with a scheduled pick-up. Who does that? Who just goes home when they know someone is coming to pick-up a car. If anything they can call or text and say please come at 11:30. I live locally I could have done that had I known. I will NEVER use Enterprise again!!!

We recently went to acton auto boutique to buy an M5. For starters the employees and owner that…read morewere involved in the transaction of our trade in's and purchasing of the M5 were outstanding and truly went above and beyond to make it such a smooth and seamless transaction on their behalf for us to get us in the car as soon as possible. Second, the car was in amazing condition and so aren't all of the other cars on the lot. They definitely take pride in their work and the quality of the cars they sell to their customers. We definitely look forward to doing business with them on our next car purchase!

This place is very straightforward. The buying process was simple, with no upsells or other…read morenonsense. Chris, Olek, and Zac were amazing. I purchased an older car, and they were very forthcoming with the details. I'm not one to blindly trust, so I investigated all of their claims, and the vehicle was exactly as described. Acton Auto Boutique is the most laid-back dealership I have ever encountered. I would highly recommend them.

Had an issue with my first vehicle; Mike swapped out for another without any stress at all. I…read morerealized a day or so later I left my garage door opener on the visor of the first car, and Hannah tracked it down for me. This is an extremely courteous and customer-service oriented business. I'd both use them again and recommend them to folks coming in for a visit to avoid renting at the airport. The detailing on both vehicles was excellent; everyone here really cares about the satisfaction of those in need of a rental car. Highly recommend. 5 solid stars.

They overcharged me and will not return my emails. It's on my credit card now. 52 days of the…read moredaily rate instead of a weekly or monthly rate like most companies. That's awfully greedy to me. I will not use them again nor recommend them to others.

Don't expect anything close to a clean car. Here are some photos of the rental I picked up from…read morethis facility. The Kia SUV they first assigned was even worse. I spoke to the Westborough Hertz office, about a replacement and the man told me he personally cleaned both those cars last night.

Where are the negative stars? By far one of the worst experiences ever renting a vehicle along with…read moretheir unprofessional staff. Rented a car on 5/23 - 5/29. Tried returning the vehicle the night of 5/28, but they blocked the beginning of the driveway to prevent me from dropping off. Called first thing 5/29 morning (8:15 am) and asked for pick up service (which they offer on their website) at my residence and they said yes they would send someone over. At 1:45pm car was still at my place, so I called again and spoke with Kevin and he said they would send some one over shortly to pick up. It came to 5:45pm and car is still here (they close at 6:00). Called and got a voice mail, so I left a message. Wed morning (5/30) car is still here, so I tried calling NUMEROUS times and kept getting voice mail. I tried calling corporate where they would not help me in anyway. They told me they got voice mail to. I drove by the place during my lunch (12:00pm) and the doors were locked. I drove back home and the car was still there. I decided to try calling the next location a town over and who answers the phone??.. Kevin! He said they were too busy to pick it up, but did not have the courtesy to give me a call to tell me that after telling me two times they would be by. They finally picked it up after 1:00pm the day after my rental was to be returned. Also, we were two hours into our trip to VA, when the oil light came on and said it had 4% oil life. I called and spoke with Johnny and I asked do you not check the maintenance prior to renting a vehicle out and his words verbatim were "No, we do not". Told me to call roadside assistance! I said for an oil change? He then said, "Find another Hertz and trade the car in".... Today I noticed on my CC bill that it states $547.00 when it is supposed to be $269.05. I called again and spoke with Kevin and he was extremely rude and told me to rent from Enterprise next time....which I most certainly will.

Bought my daughter a car here today. Jason was fast and helpful with everything. Saved us some…read moremoney on insurance too! Check out the website.

Before I came to Jax I had a horrible experience with Toyota in Woburn. I read the reviews for Jax…read moreand they were all positive so I decided to go and give this dealership a chance. Best decision I've ever made.. not only did I find a car I loved but Jason made the entire process easier then I could have imagined. All of this happened at the beginning of the covid-19 crisis and I didn't think i would be able to get the car until after due to most RMV's being closed. However, Jason managed to get in and get my plates and I had my car! Awesome customer service. I would recommend 10/10