8/27/26 (2 Stars)
The owner is unreasonable, A vent pipe…read moredoes not leak unless you push water up into it. I have RAM JACK piers on the front my house that have been there more than 10 years, and they have not been affected by this vent pipe that is right there with them. Their warranty is Unlimited Lifetime. My plumbing is brand new, and installed by a reputable dealer, unlike my current foundation repair. She only harps on the same thing, "her requirements", so she can void the contract just like she did in the letter below. She keeps saying that my contract has not been voided. Read the letter she wrote below. She sent her whipping boy out yesterday with a letter she wrote for me to sign, " NO WAY " but it was worse than the original contract. Luckily I paid $1,400 more for my patio repair for a 5 year warranty. She cannot revoke that.
8/24/26 (5 Stars)
All of the professionals at Baird Foundation Repair made my part as a customer easygoing. From the designer, Brenden Heedum, and everyone from the Foundation Crew, Roland, Albert and Dillon were extremely hard workers who made sure everything was done right.
The two very professional ladies who came out Valerie V. and Adreona were exceptionally skilled, and very meticulous doing their jobs, with the result being a beautifully level crack free patio.
Thanks also to Jordan, who was kind and patient helping me understanding the bill and add-ons I asked for. On top of that she helped me get the money finally transferred to complete and the job finished. Without Jordan the money transfer would have been hard. I enjoyed talking and working with you.
Last but not least Roxie who has stayed to the last and is still working with me to get all the i's dotted and the t's crossed. You are very very valuable also. All of the workers are great at getting the job done. The workers are great, it's the owner who sucks!
**There is one "MAJOR" thing that you should know that the owner will not tell you up front until it is too late for you to cancel once the job is started. By then it is too late! It is not even going to leak unless the line stops up completely and pushes water up into your the vent and the house. My master plumber says this is not something to worry about. All of my plumbing is brand new, from the sewer lines under inside and outside of the house are brand new. The water lines are all new, and the gas lines are all new.
Call your trusted plumber and pay him to perform a hydrostatic test before you sign anything. It does not take long, but If you do not have this done, and get a letter stating that everything is ok, they will "VOID THE LIFETIME WARRANTY." immediately when their plumber checks it "AFTER" the job is started. They do not tell you how important this test is to them at all up front. I had a leak in a vent pipe, "That is right a "vent" pipe (not the sewer line) which showed up after the job was started, and they voided my warranty. I will have to tear up a bathroom which was completely remodeled, but they did not care! They will still "VOID THE LIFETIME WARRANTY" and I spent $16,647.00 with them. From what I can see this is what the Federal Trade Commission and the State of Texas could consider this as a Deceptive Trade Practice.
So, even though the people doing the job are great, courteous and are truthful at what they do, all the owner wants is your money. The owner has the contract written in such a way he can screw you out of it in any possible way. Read the fine print if you do not believe me. I did not even know what a hydrostatic test was. This leak will not occur unless a hydrostatic test is performed, or your plumbing stops up completely and pushes water up into the vent pipe, and it has a hole in the top of it to allow air into the system, otherwise it would not flush.
I guarantee you this, the owner is charging a fee inside the price to provide the lifetime warranty, but she does not offer to refund any of it when she voids yours.
Gotcha BAIRD Gotcha!