Very responsive team, multiple product options and expert recommendations. This went very well for…read moreus and the awning is perfect!

Owner is a poor business man. Be ware! Was very demanding…read moreregarding payment for awning in full and then leaving it unattended at a loading dock for me to pick up by myself. He also demanded payment in full, prior to ordering. His wife called me two days prior to what he claimed was a factory price increase and instructed me to ZELLE funds to his account. I did so, but ZELLE would not do an immediate transfer (two days). The bank provided him with legitimate confirmation of payment codes for proof of payment. He refused to accept them. At the end of our telephone conversation, he began to swear at me profusely and wanted a 100% money wire to cover payment. In the end, his poor behavior showed his true colors as a shady business man.

great customer service, quality product (awnings) Quick turn around time for installation.read more

From the owner: Jim Did It Signs & Awnings provides custom signs including illuminated, Storefront Wall Signs,…read moreMetal Letter Signs, Carved Wood Signs, Reception Area Logos, and Awnings in the Woburn, MA area.

Great product. Unfortunately customer service is non existent. Company is very attentive with sales…read moreup until deposit is paid, then they kind of disappear. What should have been a 2 moth lead time turned into 5 months. The awning was ordered June 2025. Installation was done 10/ 2025 following numerous emails/texts and threats to cancel. Once installed in 10/2025, issues occurred with it hitting a corner board on the house and the pitch dropped a foot. Despite immediate notification to Atlantic Awning in the fall, it has not been re-adjusted. I spent about 3 hours today with a friend trying to figure out the solution. We corrected both issues. I hate to say it but the product itself is great. The installation and customer service following the purchase is not great. Be an informed customer and beware of potential issues down the line. You probably can't depend on Atlantic Awning to make it right. Buyer beware. You've been warned!

I paid Atlantic Awning a **$4,000 deposit** in May 2025 for repairs that were supposed to be…read morecompleted in July. After a summer full of excuses, I was promised the work would be done in the fall. It never happened. In March 2026, I met with the owner, Mark, who gave me a new timeline and promised the repairs would be completed in May. When May arrived, he stopped responding altogether. I called the office and was told they **didn't have the money to refund my deposit** and to "try again in July when we have some cash flow." My most recent call was answered by the owner's wife, who clearly knew very little about my repair or the awning business. Instead of addressing why they'd held my $4,000 for over a year, she blamed tariffs and aluminum prices--even though my job was replacing screen panels. After more than a year, I'm out $4,000 with nothing to show for it. If a company can't perform the work or refund your deposit because they don't have the money, that's a huge red flag. I would not recommend doing business with Atlantic Awning.

Great communication and follow up. Andrew and his crew removed our old awnings, cleaned, sealed and…read morepainted the original frames. Attached new fabric and graphics, and reinstalled the awnings. It was all done quickly and on budget. I highly recommend Lafuente Sign and Awning.

Met with Andrew in early May to discuss our project and liked him very much. Spent the next month…read moretrying to communicate with him via email, phone and text, practically begging for a written quote. I finally gave up after over a month of trying.

They failed to pack a power supply for our $6k awning and then proceeded to tell us we had to prove…read morewe didn't get a $20 cord when we called customer service. Is that service?? They said it was their policy. So their service policy is when the mess up your multi-thousand dollar order - they don't care and you need to prove it. They simply don't care that their product is useless -they took our money fast enough.... Edited to add pictures of my non working awning The shade on the awning did not function - when that was mentioned Sunsetter told us to HIRE A SERVICE TECH -on a BRAND NEW AWNING Yes we have to pay for that - How is that for a warrantee?

I have had two Sunsetter Solar Easy Shades for a little under three years. One of the solar panels…read morewent kaput. I was told it was out of warranty and a new one would be $186, almost a third of the price of a new one. I was very disappointed with the durability of this product, and the lack of support after the fact.

We had our truck lettered and it came out amazing! Customer service was fantastic, they were either…read morecalling or emailing. No high sales pressure, just a decent hardworking company. Affordable prices, which is important to us as small business. We're very happy with the results.

Sachem Signs did a fantastic job replacing very old signs on our building that very difficult to…read moreread. Great service and fast turnaround. Corey is great to work with! On behalf of Salem Place Condominium Association we THANK YOU

I had two chairs reupholsyered by George's Textiles. They…read moredid a horrible job and our complaint was not taken seriously. They were not interested to satisfy our concerns. Do not recommend!

Wow. I've been hunting on the internet for some fabric to recover an antique loveseat I picked up…read morecheap on Craig's List. I've found pretty much nothing, and find it really difficult to search sometimes, because I have literally no anchor for the design. We currently rent, plan on buying in the next few years, and even if I were planning on matching the current neutral-toned living room, the loveseat's the first piece to be done, so it's totally wide open. I was thinking of a burgundy color, and was thinking of ultrasuede because it's supposed to be very easy to care for. But I basically have a blank slate, which as Amanda at George's says is "both a blessing and a curse". We went in on a Saturday at a little before noon. I went with my mother and my incredibly well-behaved baby, who was quite happy to play peek a boo with a scrap of cloth Amanda cut for us as something to walk around and use to match fabrics. I went because in annoyance with online fabric warehouses I did a search for warehouses in MA, and found a list somewhere of ALL the non-chain fabric stores in MA. I noticed George's was in Lowell and figured a 10 min drive was worth it. Their website advertised 30% off all remnants, so I went hoping to score the 9-10 yards I need for the loveseat, or at least get some ideas. There was another adult daughter-mother team in there and Amanda was working alone. She handed me a couple of books of microsuede so I could look through them. We then went wandering around looking at the rest of the fabric, which is laid out in coordinating rows. The selection of in-stock stuff is small, but there is a HUGE variety of fabric that can be ordered. The remnants were wild in their variety. We ended up with several small scraps that were only $1/each (plus 30% off, so $0.70/ea) to make some soft stacking blocks for my baby and her little cousins. We also ended up with a few remnants to do a small chair in the baby's room and a duvet cover for her bed. I found a remnant of a GORGEOUS print. I wouldn't do a piece of furniture in it because it's too light, and therefore terrible for kids and pets, but it makes great accent pillows, or I'd put it as wall paper on a single wall or something. It was inspiring. Amanda found some beautiful fabric they had in stock that matched and of course the suede books yielded several possibilities for coordinating pieces. I will end up spending more at George's than I would have if I'd been able to find something online, but honestly, given the amount of time I've spent on various websites staring at hundreds of fabrics, wondering whether or not "good for upholstery" actually meant what it says (it doesn't), wondering if my screen resolution was accurate in its color displays (it's not), and given that the prices at George's are not the highest I've been quoted from other fabric sources and upholsterers I've talked to. I also have to say that Amanda was SUPER helpful, knowledgeable and extremely nice. I've read a lot of reviews of other fabric stores and upholsterers and read about how unfriendly and unhelpful people are in them. If I didn't have an upholsterer already I'd absolutely be bringing my stuff to George's, but I'll be buying fabric from them for sure, and I would recommend them, and specifically Amanda, to anybody.

Quality Excellent Appeal Excellent…read more Service Excellent As a new coastal home-owner, we contacted Shade & Shutter Systems to learn more about what products were available to protect our home. Our call was returned immediately and Paul Craig, owner of the company, provided exceptional detail about the various products and their benefits / drawbacks. We scheduled a site visit; Paul showed up right on time with samples and guided us through the various applications. We selected the VueSafe product. Paul indicated a 2-week lead time... but as Hurricane Sandy approached Paul contacted us on Saturday morning to let us know they had accelerated production and an installer would be on-site that day. The installer, Ed, was prompt, courteous and diligent throughout the installation process. We couldn't be happier. The product is up and already we feel more secure. Many thanks to the entire Shade & Shutter System's team for exceptional customer service and rapid response during an emergency situation.

We are so happy to give a 5 star review to Shade and Shutter Systems Inc. Owning a coastal home…read morefacing north presents special challenges with Cape storms. We selected the electric controlled roll shutter product. From our initial contact with Steve through frequent contact with the project foreman and wonderful installers, the project couldn't have gone better. The local showroom displays all the products to view, and the custom installation looks great. The shutters also seem to be excellent quality. Before the order was sent to the factory, the installers came out to review it to make sure of any special challenges or material that would be required. After installation, which they worked around our schedules, they were careful to explain proper use and maintenance as well. It is obvious that this company takes great pride in their business, and realize that customer service and recommendations mean everything. We are very pleased, and look forward to the shutter protection during storm season.