Joseph has done a couple of previous jobs: one big and one medium. The first was replacing Knob…read moreand Tube wiring in an antique house. The second was wiring a whirlpool tub. He did amazing work on knob and tube, avoiding opening walls and getting the job done in a surprisingly short time. The whirlpool was a straight forward job which he went at and got done quickly. His knowledge of the wiring codes had him replace the breakers for the tub under recent code changes. The recent work was a quick and dirty job and I was wondering if he would even be interested in taking something like that on. Fortunately he was available and came the next morning. It turned out to be a really simple fix but it did depend on knowledge of his craft. (Multiple bathrooms can be wired together with one gfci.) As always, he is my goto guy for electricity. You will not be disappointed.b

Joe did some work for us - very simple light fixture change - and he was courteous. When we called…read morehim several months later he made an appointment for a few days out, and I was clear to let him know I would be adjusting my work schedule for this appointment. I find him talkative, and he went on about a big job he is doing and how he feels badly there are so many small jobs in Maynard he wants to get to but can't. I asked him if he was taking this job because although it was "small" we suspected it could be a dangerous situation. Yes, he would be there "early afternoon" on a day the following week. Well, he never showed up. No phone call. I gave him the entire afternoon. When I called him late that afternoon (4:30), he wasn't even sure what I was talking about. Then he said he did recall, but he was working on a big job, and he gave me the same information about how he has these big jobs going on and feels badly there are so many local people who he can't get to. Ok, I thought I'll play along with this and I asked hiim politely when he expected he could get out. He said maybe on his way home. I said, what time would that be, he said 5 pm, but it was already 4:30 pm. Oh, that's right, he said that wouldn't work. He said I should call him next week and he would see what he could do and that he would never remember to call me since he doesn't write anything down. Needless to say I don't care how inexpensive your prices are or how good your work is, or what your trade is - doctor, electricain, hairdresser, tinker, tailor, sailorman - treating a customer like their time is less valuable than yours AND not having common courtesy to take 3 minutes to call and cancel or explain you are too busy means you are not running a good business. My sense is....this electricain will be happy to get paid to do work for you if he isn't busy with a bigger job but, converesley, will not tell you he's too busy to take on your job because he wants to keep your business for the times work is slow. That being said as it turns out the wonderful electrician we hired by way of recommendatioin from 3 local (Mayard/Acton/Sudbury) businesses ened up having to spend a full day to fix what turned out to be a large issue. Ironically, if J. Rocheleau had simply called me that morning to say he wouldn't be able to get to us that day - or even if he had called at any point that day to say he was too busy - I wouldn't have written a negative review.

Apparently our local Flying Locksmith is a missing in action business. Like the old television…read morecommercials that Verizon advertised the phrase. "You should have called". I made a special trip to the Flying Locksmith in Westborough Mass to have a key cut. Their address is noted as 57 E. Main St in Westborough. I have seen their locksmith van parked in the plaza numerous times after hours. However, they do not even have a business store in the plaza. Their business is not even listed on the plaza entrance signpost. All this driving around for a advertised locksmith with no active address. Their name fits them very well. They do not need to submit a flight plan for my business.

Great service, prompt service and very polite. Followed all necessary covid precautions. Would…read morehighly recommend.

Fast and quick service, but awful price. I was charged $400 to duplicate a car key. $300 would have…read morebeen acceptable.

From the owner: As a family-owned, local locksmith company, Mobile Lock & Key Services has been offering a wide…read morerange of locksmith services in the state of Massachusetts for several years. Our services include, but are not limited to, automotive, commercial, residential and emergency locksmith services – i.e. car key cutting and programming; car key fob and smart-key programming; auto, home, office, store and safe lockout; lock repair, rekey and replacement; hardware repair and installation; security hardware upgrade; and security camera installation. Call us for all and any locksmith needs you may have. Our experienced and trustworthy team will show up in minutes for your help. We locksmith services in Worcester, Middlesex, Norfolk, Bristol counties.

Responsive. Attentive to detail. True network tech that will fix all the issues that the average…read moreelectrician does not know about or understand. Fair and does efficient work with a long-term solution-oriented approach.

From the owner: Smart Intercom & CCTV Solutions…read more At Smartful House, we specialize in installing modern smart intercom systems and interconnected CCTV security networks for both residential and commercial properties. Based in Massachusetts we help property managers, homeowners, and businesses upgrade their buildings with 21st-century technology. We provide sleek, reliable access control systems that allow tenants or employees to unlock doors via Face ID, cards, PINs, QR codes, Bluetooth, or mobile app — no keys or phone lines required. Our systems are designed for remote management and effortless user control, saving you time and adding real value to your property. Whether you're securing a single-family home, multi-unit apartment building, or commercial space, we deliver professional, clean installations with attention to detail and long-term service support. Let us make your property smarter, safer, and simpler to manage.

My first "big" project after getting my promotion at work was to manage the install of our new…read moresecurity camera upgrade. The techs from ESG were great to work with, and the install went seamlessly. We made a few minor changes based on some internal factors, but Bob, and his team didn't miss a beat. I would absolutely recommend them to anyone, and am sincerely grateful that they made me look so good on this project.

You can go with a big name company or you can go to ESG and for the same price get a much better…read moresystem and experience. All correspondence prior to my install (November 2014) was timely and helpful. Bob was great at explaining my options and helping me find the right choice for my home security. Since install, I've had a few questions and every single time I received an answer almost immediately. My system is working great and I can't say that I see anything going wrong any time soon.

Technician James is OUTSTANDING in expertise, explanations, repairs. He was efficient, effective…read moreand a pleasure to work with.

We have been loyal paying customers for the past 10 years. Our carbon monoxide alarms started…read morebeeping and they would not send a tech out to look at the system so we had to call the Winchester fire department. Do not use this company.

Prestige security came out to our home and from the very beginning were so professional and…read morefriendly and presented several options for our home security and pointed out factors that we didn't even account for. We booked them and they delived superior quality cameras that are vivid and clear both day and night and 24hr. access from our mobile phones for LIVE view. We couldn't be happier and HIGHLY RECOMMEND!

Contacted them for installation of a security system and after all these questions and back and…read moreforth they stopped responding when asked about specific product information. They apparently just install-no expertise with recommendations and different options provided.

I was a long‑term customer of Alarm New England for eight years, and my experience steadily…read moredeclined over time. What began as a positive relationship eventually turned into repeated billing issues, including double charges and unexplained fees that required me to cancel autopay and change my card information. A major concern for future customers: Alarm New England locks their Honeywell Lyric panels with installer codes that they do not provide to the customer, even after the contract is fulfilled and the equipment is fully paid for. When I asked for the installer code, I was told I "did not have access" to it. This effectively prevents you from using your own hardware with another provider. Only after I sent a certified termination letter did the company suddenly reach out, offering to reset the code, but only if I powered the old panel back on, which I had already replaced. Service quality also declined over the years. One simple sensor installation took nearly an entire day, and phone hold times were often 20 minutes or more. I was also quoted an extremely high price for a basic battery replacement, which came with pressure to sign a new multi‑year contract. I have since switched to a local company that provides full access to my system, transparent pricing, and no long‑term contracts. Based on my experience, I would encourage others to research alternatives before committing to Alarm New England.

I am 70 years old and this is probably the worst company that I have ever experienced dealing with…read more There monitoring service is actually worst than the products that they install. False alarms that they can't correct without hundreds of dollars in extra charges and long wait times to get resolved.

David and Kay were professional, efficient, and prompt in responding. They quoted less than a lot…read moreof other places and were able to get my tv mounted and sound bar set up quickly. They also helped me with an issue when the sound bar stopped connecting and I couldn't hear from it. I would recommend them for all your home entertainment needs!

From the owner: Nerd Tech Installs Inc. is a Massachusetts-based company with over 18 years of combined experience…read morein the tech field, specializing in TV mounting, wireless camera installation, audio installation, furniture assembly, PC and WiFi setup, and other home technology solutions. They focus on clean, professional setups like hidden cable management and recessed media boxes to create a seamless, modern look in any space.