i was taken to Morgan County Med Ctr for rehab after knee replacement surgery and a fall the day of…read moresurgery that tore the tendon in my knee. I just can't say enough good things about my experience. The staff are all very caring, upbeat and have a passion for helping others. It was originally planned for me to do in patient rehabilitation for 1 to 2 weeks post surgery. However, with the help of ALL staff I will be leaving tomorrow with the complete ability to handle all things when I go home. The rooms are huge and very luxurious, the PT room as wonderful with state of the art equipment, the food is outstanding and so much more.

It is with sorrow that I am reporting our horrific experience with Madison's new hospital. One week…read moreago, my husband was alone at home cleaning up after a storm. He was fifteen feet up on a ladder trimming a tree when a branch came down, hit him in the head, and swiped him off the ladder onto a pile of logs. He lay there for twenty minutes before he had enough breath to get to our house. He knew he needed to call 911, but we live on a gated property, and he knew they couldn't get in. He drove to the gate to open it with the intention of then calling them. He then decided that since he was that far, he should drive to Morgan Memorial. He arrived, went in with a bloody head, labored breathing, barely able to talk, and dragging his leg. He was handed a stack of papers and told to fill them out. He told her that he didn't know how badly he was hurt, but that he thought pretty badly. She told him someone had to fill out the papers. My husband told her that he was unable to do it and that if he had to fill out papers, he would just have to leave. She did nothing to reach out or help him in any way, just watched him walk out. He returned to our home, fell into bed, and was found by our daughter in terrible condition and incoherent. She rushed him to Good Samaritan at Lake Oconee. He was taken back immediately, assessed as having eight broken ribs, two crushed, and a collapsed lung. A chest tube was put in, and he was transported to Athens Regional and put in the trauma unit. He stayed for a week, with several other serious injuries uncovered there, including a bruised spleen, a hematoma in his stomach, and a blocked kidney from the impact. It is shocking that there wasn't a more astute and urgent response from this emergency room. I shudder to think that anyone would be dismissed as my husband was, especially when he told her outright that he believed he was grievously injured. To allow him to leave in his condition is shameful. The thought of what might have happened to him as a result of this action is horrifying. To add insult to injury, I called and left a message requesting the hospital's administrator to call me to discuss our experience there. I have yet to hear from her.

I took my daughter, who has a disability, to St Mary's Emergency Room this morning where she saw…read moreDr. Burgess. The care was exceptional from start to finish. All staff were caring and courteous as well as knowledgeable. This is a wonderful hospital staffed by top notch people.

I have been to the hospital on several occasions and I cannot say enough about this hospital!…read more The first time we went to the ER, my child had swallowed a button cell battery. I immediately called poison control, and they patched me through to the Battery Ingestion Center (yes, it's real.) After giving them my sons information, battery type, and the closest hospital. they instructed me to get there asap. I was literally 8 minutes away at this time. When I arrived, the doctors already had a plan in place for my child, x-ray technicians waiting, and the had alerted the helicopter that we might need them. This all within the 8 minute drive! Luckily, my son had a good prognosis, and none of that was needed, but I am impressed by their urgency.

My wife had a total knee replacement & everything from check in, info on procedure, surgery,…read morerecovery, return to room care via staff, PT, and dismissal was excellent even though staff was extremely busy. Oh, and the food was excellent.

One of the best hospitals and in fact it is the only trauma one center between Atlanta and…read moreFlorida...all that aside I've been to the hospital several times and every visit they treat you with so much respect and dignity. They gave me the information I needed along with the medication for my condition.

I had a total knee replacement surgery there three months ago. The staff was extremely kind and…read morevery professional. tomorrow morning I am having my second knee replaced, and I am confident in the good care I will receive.

THIS HOSPITAL IS DANGEROUS: RUN FOR YOUR LIFE PLEASE…read more This is what happened to me at Morgan memorial hospital on 3-13-19: I was recommended by my primary care physician (who happened to be on the hospital board) for PT, and this physical therapist guy almost killed me one day. This PT. Asked me to lay on the Treatment table and I look up and saw him holding a 'rolling chair' over my head; I said please don't hurt me. I blacked out and when I regained consciousness, I asked what happened. This pt. guy said to me 'I placed the rolling chair down and picked up a 'rolling hospital grade Blood pressure machine', and he dropped the medal base on my face and head. He left me alone in the dark room with zero supervision to go get his supervisor because he didn't know how to call in emergency code* at a hospital or get clinical care for me. The emergency room was a few feet away from the PT rehab Treatment room he worked at. He left me "alone". I had to beg to be taking to ER. This physical therapist is 'extremely dangerous and the traveling company he worked or still working for'. He shouldn't be lifting any machines over my head. I hope this never happens to anyone ever again. In fact, immediately after getting out the emergency room I asked the outpatient director for this report and she refused; she told me to talk to the risk manager who conveniently disappeared for lunch. I have email messages from the risk manager and recordings of her stating this negligent act occurred. My question is how can something like this happened to any patients and the regulatory institutions allows the hospital to get a way with this, hiding behind the so called "peer review". I have yet to get a resolution and frustrated with a very non-transparent system putting patients lives at risk. Hospitals are hiring third party contractors and getting away with safety concerns. Patients like myself really aren't aware of who is really treating them when they walk into a hospital. Eventually a patient gets hurt, you're in the dark fighting the hospital's army of lawyers. Where are the regulations that's supposed to keep us safe? I traumatized and hurt; I need this hospital to be investigated for their failures.

While camping in the area, I started experiencing severe pain around my ear. Realizing it was…read moresimilar to the first symptoms of a shingles attack I'd had 25 years earlier, I walked into this facility without an appointment to get evaluated and hopefully be prescribed anti-viral medication while they'd still be effective. I was prepared for a long wait, but was pleasantly surprised when the nurse called me back in a reasonable amount of time. The Nurse Practitioner examined me, listened to my symptoms and previous history of shingles and sent a prescription for anti-viral medication right over to the local CVS pharmacy. The receptionist was kind and friendly, and the entire staff made the visit as quick and efficient as possible. I would definitely recommend this facility to anyone in the area requiring urgent care.

Great Hospitality & Doctor is very thorough and has excellent bed side manners. Been there twice…read moreand great experiences. Will go back when needed.

Bravo to the staff at Piedmont Athens! I am very apprehensive about going to any hospital but my…read morepain was so intense that I had no choice. My first encounter was with Christy - PAC. She took my vitals and was so very kind. The wait wasn't long before I was off to a room and met the sweetest nurse, Brittany (RN). Although my anxiety was through the roof as I waited on my CT Scan results, she made me feel so relaxed. Brittany was kind, personable, and professional. Lastly, I met Dr. Eddie Green. He was outstanding! Best doctor I've ever encountered at any Emergency Room. All I can say is that they made my visit so comforting despite the circumstances. FIVE STARS to each of you and a BIG THANKS!

A trend in American business which can be traced to its early beginnings to about 30-35 years has…read morewithout warning suddenly exploded and accelerated to the point of being almost criminal. I have been a practicing attorney for over 31 years with 21 of those years in Athens. Customer service, which the U.S. had once prided itself on as a world leader has turned to nothing but arguments, blockages, rejections, denial of coverage and non-cooperation. Simple requests are routinely rejected on the grounds of protocol, and when asked to have it given to you, it's never available in writing unless requested through Piedmont's legal team. Despite never being available, my recent request to exclude a hospital employee from a private conversation with a hospital supervisor was declined, presumably to make sure it was caught on camera in the hallway. The increase in the reliance on 'Protocol" as an excuse for denying you your rights as a patient/family member is nothing more than a "B.S." Nazi-esq excuse intended to avoid doing their work and giving you access to things that may actually violate both criminal or civil the law or both. Bottom line is this: If I hadn't kept insisting to be taken to the Hospital Administrator's Office to meet with him and threatening legal action, nothing would have been accomplished. It's a truly sad day when a health care facility is so uncaring, self-protective, and ready to deny people their inalienable right to visit a sick loved one that it takes THREATS for them to do their jobs. Thank God for St. Mary's Hospital down around the corner.

Went into the hospital at about 11pm with a broken upper front-incisor and a busted lip that was…read moreabout three times the normal size with visible fatty tissue inside the wound. Mouth was bleeding profusely and was in quite a bit of pain. I admittedly had been drinking lightly that evening in full disclosure. Upon checking in after my friend driving me to the ER, no forms regarding my previous medical history were given to me to be filled out (current medications, allergies, etc) and the lobby was empty. I was told to sit down. About 5 minutes later a nurse pulls me into the exam room and looks at my mouth for about 2 seconds then asks what meds I take. I tell her I have depression and PTSD so I take psych meds. She goes "hmm" and then says the doctor will be right in. She took no vital signs other than my weight. 5 minutes later the PA enters the room, briefly looks in my mouth and says "there's nothing we can do for a busted lip or cracked tooth. I recommend seeing an emergency dentist tomorrow," then hands me some gauze without even taking ANY history. No pain meds were given and not even a referral to a dentist. I'm so sorry I bothered the staff who was doing absolutely nothing upon arrival. Just goes to show you the unfortunate stigma we still hold against people with mental illness in this country - especially in backwoods places like rural Georgia.

With the craziness of the Coronovirus, we hesitated going to the ER. But had to. It is a Sunday…read morein rural Georgia. Extremely professional and on top of the situation. The nurse took us away from the other patients and We immediately got care. All questions were answered, treatment done and medicines were prescribed quickly. Dr. Collins listened and genuinely took care of us.

The staff were great. They took excellent care of me…read more Thanks for helping me when I was sick and in pain.

I went to this medical center campus to visit a husband and wife. One was already in the hospital…read moreand the other one was there to check in for surgery. The husband was in the orange building and the wife was having surgery in the main hospital. I must say this hospital is gorgeous. The glass windows and atrium really make the building. First we had to register for surgery in a small office to the left of the front desk in the lobby. We then were instructed to go to the second floor. The surgery center is conveniently located on that floor. To the right of the elevators is another check in desk. The wait time was minimal even though there were a ton of people waiting. I later realized it was family members supporting their patient. From the time we got there to the time we went to the patient's room after the surgery we were met with nothing but kindness and friendly faces. The entire staff gave an air that they love their jobs. I was impressed that they had a harp player in the lobby. This was much needed for those that are worrying about their loved ones. I also appreciated the free golf cart shuttle between buildings. The campus is pretty big. It was extremely hot and who wants to move their car when it isn't needed. The golf cart driver was really cool and friendly. Excellent service here at this hospital.

My dad who is 56 got heart failure was took to a different hospital in the ER but they did not have…read morea good ICU room so they took him here and did a good job on the first surgery and after 3 more he was looking good and is now out. And as far as the other stuff it was great like they had a Coke Freestyle thing and three cafe's one even having a Chick-fil-A and Starbucks. The only reason to not give a five star review is because only two people in the ICU at a time, but overall good experience.