This was my first visit here. Super friendly and very informative. Fast, easy fix while I waited…read more Excellent pricing and service!!

One of the opals, in my wedding band, started to fall apart. A friend of mine recommended this shop…read morebecause she had a good experience when they repaired one of her rings. I was so nervous about handing my ring over to someone. The owner was very kind, knowledgeable, and reassuring. It took a little over a week for the repair. I thought the cost of the repair was fair. They matched the opal perfectly, then cleaned and polished it beautifully. It looks better than brand new and I am so grateful to the jeweler who took such good care of my ring.

Well kept secrets are sometimes much too well kept. This place is one of them…read more This is a store for professional jewelers. We're talking about the real deal here. The things they sell are helpful to more than professional jewelers. My father, for example, is a botanist who studies mosses. He buys all of his hand lenses here (and then proceeds to wear them around his neck and continually get asked why he's wearing a whistle.) I like them for their beading cord and tool quality. This is the kind of place that is trying to keep itself a secret. THERE IS NO SIGN. Let me repeat that. THIS STORE DOES NOT HAVE A SIGN. They also keep their door locked a lot of the time, so you knock and look somewhat respectable and they let you in. (The store is located right next to the plasma donation place, and they apparently get some interesting characters in.) If you're an artist or a beader or a botanist/entomologist/etc. I highly suggest dropping in sometime. It will be worth your while.

They seem pretty determined to not help out potential customers. I haven't really had an…read moreopportunity to do any business with them--not by my choice. I called them because it said here in a previous review that they do watch repair. It turns out they don't actually do watch repair, they only sell the parts. When I asked if they could recommend a repair person she asked who I was. When I told her my name she told me to just go to my local jeweler...which I'm pretty sure I could have figured out on my own, except I didn't want to do that. Well she refused to tell me of any local shops that work on watches. This must be the only business in Columbus that has more business than they know what to do with--as they sure don't seem very welcoming to new potential business.

Really rude customer service. They acted like they didnt want me there. Acted really weird about…read morechanging a watch battery because of watch type.

The Gold Star Jewelers are Amazing I had a Dark Green Gem…read moreRock that David made a homemade ring for me.David is very pleasant and the other workers are Amazing.I am very,very Satisfied with the work done on my Necklace &the Ring Thank you sooo much GOLD STAR JEWELERS.

YE Gurl Says: Service Matters More Than Sparkle at Worthington Jewelers…read more Place: Worthington Jewelers Context: Bridal show intro + in-store visits I really wanted to root for this one. I'm a fan of local, mom-and-pop businesses--especially for something as meaningful as wedding jewelry. Met the team at a bridal show, and while the energy felt a little off (crowds were heavy, so I gave grace), they warmed up enough to mention an extended bridal promo and encouraged me to stop in. So I did. And unfortunately... the experience never quite landed. When I came into the store, it was busy again--fair--but the interaction felt just as unclear as before. I explained exactly what I was looking for (even showed a Tiffany & Co. reference), and was immediately told customization was the only option... with no pricing guidance, no range, no transparency. That's a miss. When I did find a band in-store that worked, I moved forward--still without a clear idea of cost. After a long back-and-forth with a manufacturer, the quote came back at over $1,500 more than the comparable Tiffany piece. Pause. I also had to remind them about their own bridal promotion while actively making a purchase. That shouldn't be on the customer. To salvage the visit, I added earrings and dropped off jewelry for repair (which, to be clear, the smith work was excellent). But the buying experience? Still off. And here's where it really mattered: I later found my original ring through my Tiffany rep and called to cancel the order. Thankfully, I caught it in time--because buried in the fine print is that custom orders are non-cancelable. That's the kind of detail that should be clearly communicated upfront, not discovered later. Even the cancellation process felt like work. I was told someone would call me back... hours passed... I had to follow up myself to close the loop. Final visit to pick up my repaired jewelry? Empty store, but still somehow rushed. I tried to browse, got prompted to check out early, asked about items I'd previously seen--and was told they didn't exist. Then spotted them right next to me at checkout. At that point, I paid for the repair work and left with the same energy I walked in with: rushed, unclear, and not particularly welcomed. YE Gurl Insight: There's a difference between *nice* and *kind*. Nice feels scripted. Kind feels intentional. And in a category like jewelry--where purchases are emotional, high-investment, and personal--experience is everything. Final Take: * Craftsmanship (repairs): Strong * Retail experience: Inconsistent at best * Pricing transparency: Lacking * Overall vibe: Off I understand why more people are opting for brands like Tiffany & Co. or even online retailers like Mejuri --you get clarity, consistency, and a smoother experience without the friction. YE Gurl Says: Support local when it feels good to do so. But if the experience makes you second-guess a meaningful purchase? Trust that instinct and move accordingly.

They had a good selection of ring settings and were able to take my diamond and put together a…read morebeautiful piece of jewelry. The diamond selection is not the largest depending on what type of diamond you're looking to buy.

After five months of using a half dozen top rated jewelers for my small jobs and not finding the…read moreright fit for my bigger needs, Yelp suggested Krysty Designs. From my first visit and every single time since, I have been treated like family by everyone on their team. The owner/designer, Brad, recreated my wedding set; it's beautiful, unique, and comfortable. He took the time to listen and understand what I wanted. Now he knows what I want better than me. Yes, really... he does! I showed him a picture of a necklace I saw, which caught my eye, but wasn't quite right, not "the one". He personally designed and handcrafted the perfect pendant which I love! He found a cost-effective way to modify a chain I already owned. Thanks to him, my diamond earrings are beautifully set enhancing their sparkles and are easy on/off with secure backs. My pandora bracelet is no longer "pandora's box". The beads are secure and don't fly off when I put it on or take it off. I can finally wear my tennis bracelet without fear of losing it. Appraisal paperwork was extremely detailed and immediately provided to me; multiple copies, in a binder I won't misplace. No hassles. No delays. Finding the right, trustworthy, talented, and professional small business to take care of me with my sentimental and valuable possessions was my goal. Mission accomplished! My days of walking into a fine jewelry store and not knowing the people who I'm doing business with are over.

I believe Janis waited on me and she was excellent! I went in for an earring repair, which they…read morewere unable to do. However, I was given some credit for the gold toward a purchase of earrings made by the owner. I was told they make me look sassy, which can't hurt at my age.

Sam and Jess helped me get exactly what I needed for an engagement ring…read more UPDATE 10/21/25: I'm sad that I have to make this update. I just now received the resize for my band, so now I feel that I can make this complaint known. In short, my fiancé loved her engagement ring. After we got engaged, we decided to go back to pick out the band that she wanted to go with it. The one that fits closest to her ring was apparently in New York and the only one available. My fiancé and I are long distance, so we requested that it be sent to the location closest to her so that she can try it on before I buy it. If they were not able to do do this, then they would call us so that we would be able to work it out with the other store. A few weeks passed and we heard nothing. I happened to be in the area and swung by to ask about a resize for my ring. While doing this, I asked if there were any updates on the band that we requested to be transferred. As it turned out, the band was sent to the Polaris location instead of the location that we requested; it had also been there for a while according to Jess. I then ask if it could be held until my fiancé would be in town in a few weeks. I'm told that they can't promise that. I then ask if it could be sent to the other location as initially requested. She then tells me that "If they do that, then they won't get the credit for the sale". She then proceeds to try and get me to buy the band that day, even though we agreed that we weren't buying without trying it on first. After this, my fiancé and I called the other store to explain the situation and try to get them to mail in the band. They agree to contact this location to get it mailed in. Not long after this call, I then get a call from this store telling me that the band "just came in" and it's available to look at/buy. No it didn't. I was in 3 days prior (at that point) and saw it for myself and I was told that it had been there for a while. So they just lied to me on top of everything else. I explained that I already made other arrangements to have it sent to the other store and she hung up. Fast forward a couple days and my fiancé gets a call that this location is refusing to sent the band over. We had to call corporate and they had to put in a request to have it sent over. To say I'm disappointed in this experience is an understatement. I would have kept this as a 5-star review and recommended this place to anyone else looking for jewelry. However; going against our request without communicating with us, pressuring me to buy under circumstances that were clearly against our wishes, lying to us, and making the process more difficult to where we had to go to corporate to get it resolved (all to have the credit go all to yourself) is an unforgivable display of poor customer service. I am not accepting any templated apologies nor will this location be receiving any more of my business.

I do not reccomend Ashcroft and Oak take your business elsewhere…read more 9/12/25 Before my 10-year wedding anniversary, a friend and I went to the Polaris mall Ashcroft and Oak location. With my milestone anniversary approaching, my husband told me I could upgrade! I found a ring I loved, traded in an old one, and spent $8,000 on a new piece. They sent it out to be sized & soldered. On the way home, we realized they never fitted me for sizing, and my old ring was too small if they were going by it. I called them the next morning, and they assured me they could determine my size based on how the sample rings fit. 9/27/25 I received a call from the Polaris store saying my ring was ready for pickup. While on the phone, they suddenly realized the rings didn't fit together and weren't soldered. I had planned my entire weekend around going there on the 28th, since that was the date they gave me, and we'd be out of town for most of October. 10/2/25 My mom and I both live just short of 1.5 hours away, but since she was in the area she stopped by the store to look at the ring and see what the issue was. The jacket surrounding the ring had been bent inwards, and the solitaire no longer sat fully inside of it. After much discussion with her, me, and a sales associate, we decided my mom would pick it up because neither of us would be in the area again soon -- and I still feared the ring wouldn't fit, since they never sized me properly in the first place. When she brought it to me, it was still way too big. 10/3/25 I contacted the Ashcroft and Oak location at Fairfield Commons mall. I explained everything, and they told me their jeweler picks up and drops off on Wednesdays. If I brought it in before then, they'd send it out for repair, and it should be ready the following Wednesday. 10/7/25 I went into the Fairfield store and again explained the entire issue. They measured my ring -- it was sized to a size 9, but I need a 7 ¾. They also mentioned I wasn't charged for soldering initially, so if I wanted it soldered now, it would cost extra. I decided to hold off on that. They told me it'd be back the following Wednesday. 10/10/25 Celebrated 10-year wedding anniversary -- without any ring. 10/15/25 Plans changed, and I couldn't pick up the ring that night. My mom offered to do it Thursday afternoon. I called the store to update the pickup info, as I wouldn't be able to get there myself, and they said that was great since they usually receive them between 4-8 PM and they'd update the person scheduled to get it. 10/16/25 My mom arrived around 2 PM, and they told her the ring had just been dropped off that week and hadn't gone out for repair yet. She called me, and I sent her the receipt from when I dropped it off. Then they checked further and found that it actually came back from repair the day before -- but the set still doesn't fit together and will need to go out again next week. My mother expressed how upset I've been through this entire ordeal, and they promised to expedite the repair and ship it if necessary, though they insisted it'd be faster if I picked it up in person, they said it should be ready Tuesday. After reflecting on this nightmare, knowing I'd have to go through all of this again for any future repairs, and reviewing the paperwork, I decided to return it since I'm still within the 60-day window. I contacted the Polaris store where I bought the ring and told them I wanted to start the return process to get my original ring back, explaining why. During that call, I learned that soldering isn't an extra charge after all -- it's covered under the plan I purchased, contradicting what I was told previously. I am beyond disappointed and utterly angry with how this has unfolded. What was supposed to be a special occasion has turned into a draining, exhausting ordeal that's wasted my time, energy, and patience. I can't express enough how outraged I am -- not only by the blatant incompetence but by the complete disregard for my feelings and time. I have four kids, work full time, and simply don't have the luxury to keep running back and forth, dealing with this level of failure from two stores. The fact that this mess has persisted as long as it has -- over and over again -- speaks volumes about the utter neglect and poor management of this company.

I had three necklaces that needed repair, 2 needing restrung. I took them to another jewelry store…read morefirst where I was treated very condescendingly, maybe because these are not high end pieces.I was quoted a very high price for one necklace and was told the other necklace couldn't be done. I didn't even show him the third one. I thought I'd try one more place, luckily it was Diamond Studio. Oh my gosh, so much nicer. Everyone there is so friendly. Rhonda couldn't have been nicer. She was able to restring both for less than the previous place's quote for one. She went above and beyond, suggesting a great idea for one, a magnetic clasp! (aging fingers:) I am a Diamond Studio fan and customer for life! Sheila F.

Friendly people and fast, professional watch replacement service (Omega and Baume & Mercier watches)read more

Went in to get a chain. Didn't know size length or design I wanted. They helped me pick it out and…read moreeven customized it to fit the charm I wanted on it. I've had it for 10 months now and haven't taken it off. No discoloration hasn't chipped or broke perfect since the day I got it and for a great price too. Definitely will be going back best jewelry store I've been to fs

Lynn the jeweler is creative in custom designs. Fun friendly honest service, just stop un and visit.read more

For all your jewelry repair needs and much more. Jeff is very knowledgeable and trustworthy and all…read morearound nice guy! Proud to say he is my friend.

The owner is a very nice, honest man. He is fair in his gold and silver buying prices. It's a small…read morestore but has a nice bit of variety in choices. He also offers repair services at an excellent price.