The service was very good, and the selection was better than most optical stores I have been to. There are no sales or good deals here since it is in high end retail space with high end products. If you have your heart set on a certain pair of JMM's or Morgenthal Frederick's in store brand along with many others and don't mind paying full price go here. If you are okay with a somewhat smaller selection with just as good quality and service after the sale I would go to D/vision. It's a good store at Morgenthal where they will go above and beyond, but the prices reflect it. read more

Mario hooked me up with my glasses and took real nice care of me always will use Mario!

I communicated with many eyewear/optical stores and services for long time, Morgenthal Frederics located in Oak St., Chicago is definitely one of the best. We once ordered an expensive eyeglass frame from Morgenthal Frederics. The quality of the frame is very good. But the nose pad had problem. We contacted the store, Greg, one of the representatives of the store, provided high quality of the services and fixed the problem. Other service specialists were also very friendly. It is worth to buy high quality frames from this store although it is not a store with cheap price. The following are brief summary of their services based on our experiences: Quality of work: 5 Good culture and atmosphere: 5 Courtesy and manner: 5 Efficiency: 5 Teamwork: 5 Supporting customer: 5 read more

Love this place, I come here for all my designer eyewear. They have a great selection of multiple designers. It can be a bit pricier but it's well worth it. All the workers here have amazing service but my favorite worker Greg no longer is at this location unfortunately! read more

Greg is a stylist professional who went above and beyond. Will come again and recommend.

I came into the shop to replace my old Celine prescription glasses and left with the most beautiful JMMs! They have a wide selection of some of the most unique frames! My optician, Greg, was very attentive and provided such a special shopping experience. I literally left smiling! Highly recommend if you are looking for luxury eyewear. read more

Good selection of unique frames of quality construction. Moreover, I felt as though I was guided well during the frame selection process. The process went so smoothly that we bought another frame from their sister store on Michigan Ave. The only problem emerged while purchasing the second frame. There were price discrepancies between what we had paid at the two stores; when we inquired at the Michigan Ave store they directed us back to this location. I called and left a voice mail without a response. I then emailed the corporate office and still heard no reply. I then challenged the difference through my credit card company and only then did they reply - but to my credit card company. I have yet to hear from them beyond that they're sticking to their price differences. Disappointing post purchase service.. particularly given the prices. I would have thought that their prices reflected the quality of their product as well as their service. read more

When I was calling around to different places to figure our who I wanted to give my to, Mary, the representative told me the service would be $85.00 flat for a contact fitting. Let me be clear in saying the DOCTOR was GREAT! Amazing, best eye doctor ever. Checking out, the bill was $275.00!!! I couldnt believe it. Come to find out they were charging me $150.00 for a toric fitting. I asked them at the desk to try and work with me, nope they werent budging. I then called later to speak with a manger, Doug, who said word for word" Nobody would tell you that everything would be $85.00, you knew that wasnt true" I could not believe my ears!! He indirectly called me a liar and just kept telling me" I knew" Bottom line, calling me a liar and telling me I knew something when I didnt, being rude and making me feel like Im in the wrong is NOT acceptable. Again, I loved the Doctor but I will not ever go back here due to the horrible experience that I had. Also, when I wanted to get contacts, 1-800 contacts called in the early afternoon (monday) to get my prescription approved, the representative didnt even tell the doctor! Now I have to wait until the doctor is in on friday to get approved-all because the representative didnt care enough. Not a good process, not good customer service, not happy at all. read more

Bought a pair of sunglasses from here. Excellent customer service and attention to detail. They are pricey but are well made. Mario helped me find a pair of sunglasses that complements my face really well. He's not afraid to tell you what he thinks does or doesn't work and why. Definitely would come back . read more

My wife and I has been amazed by Mariu's attention to details . For that last 6 years we have been costumers and the quality in products is superb. We moved to Beverly Hills and just found another Morgenthal Frederick in here. Thank you Marius for many years of quality and unparallel service and yes "amazing friendship ." We miss you - read more

Morgenthal Frederics - Eyewear & Opticians Near Me - Chicago, Illinois

Mario at Optica has been my family's glasses provider for years because he is excellent. He sells high fashion eyewear and understands lenses, too (I have complicated ones). He has corrected the work of other opticians. Service is excellent, when you buy glasses here, they take care of you. They sell high fashion, prices reflect that but you look your best and they last. His colleague Doug has the same ethos. read more

Morgenthal Frederics - Eyewear & Opticians Near Me - Chicago, Illinois

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Impeccable attention to detail, service, and overall experience. I have purchased a number of beautiful pairs of sunglasses from Morgenthal Frederics. Mario has an eye for exclusive, high end pieces, the fit your face and shape. I have always been treated with the utmost respect and eagerly write this review. Morgenthal has a wide variety of select brands you can't find anywhere else. If you want sunglasses that are different, handcrafted, and one of a kind this is where you go! read more

Ask for Mario or Mary-they're very knowledgable and will help select the frame and lenses which not only suit your vision but budget too

I have been going to Optica for 3 years and am a huge fan. The service is great, their selection of frames can't be beat, and their in house eye doctor is the best I have been to (and I've had glasses since I was 9 years old). Mario is the best salesperson there. He always takes time to meet with you to understand what you need the glasses for and takes that into consideration to help you choose frames that are best suited for your face, style, and lifestyle. Dr. Loretta De Koster is the eye doctor there and she is amazing. She takes her time and doesn't rush your appointment and is up to date on the latest technology and medical information in her field to give you the best results. I have worn glasses for numerous years and have been to many eye doctors, but none as thorough and knowledgeable as her. read more

I had a similar expeience to the review by Jon T. The sales reps are thieves and do not know what they are doing. My wife purchase two pair of glasses from an arrogant sales rep who clearly had no idea of what he was doing. When the glasses arrived (late), the lenses were not at all as described and my wife couldn't see out of them. The rep misrepresented the types of glasses my wife could wear. Worst off, we had to pay over $3,000 in advance and now we're stuck trying to get glasses from them that they cannot deliver what he promised. They refuse to offer a credit or negotiate with us. BUYER BEWARE!!!!!!!!! Once they have your credit card, you are through. Check other reviews to confirm this. We are not the only ones to be taken advantage of by this band of thieves. read more

I think that the selection at Morgenthal Frederics is outstanding, the pricing fair, and the staff (DOUG, in particular) extremely accommodating. I have referred friends who have also been very happy. Quite often, you aren't offered presentable, polite, and knowledgeable staff when shopping. The potential customer will find this combination at Morgenthal. I know nothing about their examinations, but they stand by their products, and the workmanship of the lenses is excellent. I'm pretty critical and have worn glasses almost all of my life. Plenty of experience -- which has allowed me to give this shop and its eyeglasses a five-star rating. read more

I have been an Optica customer for well over ten years and have received exemplary service from them, a vast majority of the time. The store manager (Mario) is extremely helpful in suggesting frames that go well with a person's face shape and skin tone. read more

After visiting the shop and needing follow up I was called back 2 1/2 mo this later. I asked why it took him so long to which I never got an acceptable answer only excuses and skied hi if he expected me to sit and wait for his call. Needless to say I would not give them my business. read more

WARNING. Extremely disappointing service and policies. Strongly recommend that this retailer of upscale eye wear be AVOIDED. I purchased a high-end frame with the intent of having my optician make lenses for the frame. I was informed that only MF was capable of working with the delicate material ... unfortunately I was unable to see out of the glasses. After returning to another MF store, was remeasured and then "premium lenses" (note that my $2,000 pair of glasses did not originally come with the premium lenses) ordered. Again, no ability to see clearly with my new glasses. The second MF retailer claimed that a FedEx return label would be provided so I could return the defective glasses, ...then I was informed that "corporate" had a policy of NO RETURNS. At no point over the 6 week ordeal was the ridiculous and unfair "NO RETURN" mentioned. Can not emphasize enough that this retailer be AVOIDED. read more