Though delivery was on time and a pleasant experience, I was not impressed when placing a follow-up…read moreorder. Delivery time was inflexible, esp. given that I was incapacitated, and staff didn't seem willing to go out of their way to get what I wanted.

I agree with the other responses here. They do not seem to care about helping customers. I was…read moregiven the wrong address by my insurance company and drove to the new location only to find that they were out of the supply I needed and had "no idea" when they would be getting any more in, after supposedly placing other similar orders over a month ago. The woman was almost laughing when I questioned this. Went to a small pharmacy in Marlboro instead called Bouvier. They were so sweet there and helpful. Stay clear of this place. Use another supplier.

How frustrating! My difficulties with this company are shared by many here. Many calls-going into…read morethe second month, and still not the correct wheelchair. Then I get a call from another company that is sending an electric wheelchair-contracted by Lincare. Who runs this place and how can they stay in business? Seems like insurance fraud.

Worst ever, from day one and I've unfortunately had to use the for years. Once again, out of the…read moreblue they just stopped resupplying. Once again somehow they marked my account as inactive. They really are bad.

We cannot recommend this company enough--if you are considering getting a chair lift or getting…read moreyour chair serviced you should absolutely get a price from them. We've been customers for several years and they have always been responsive and arranged to come quickly, as they understand that many of their customers truly rely on the chairs. They are fairly priced and even have gently used and renovated chair systems that you can purchase reasonably. They also are very neat in their work and take the time to leave your home cleaner than when they came!

From the owner: Call us to evaluate your home/staircase for the best lift…read moreoptions for your needs. 603.893.1523 or email: service@galleryllc.com. Our quality trained staff installs Home Elevators, Stairlifts, and Vertical Platform Lifts. Stairlifts & Ramps of New England LLC has earned its positive reputation because we go out of our way to provide truly exceptional service to each of our customers. We understand that your needs can change last minute, and we’re ready to adapt our services quickly to ensure your success. Read on to learn more about what we can do for you. We want all of our customers to experience the impressive level of professionalism when working with Stairlifts & Ramps of New England LLC. All of our services, especially this one, exist to make your life easier and stress free. You can trust us to supply you with the best products, as well as top quality customer service.

Chelmsford Crossing has gone way down hill. We understand the staffing shortage across the industry…read moreand the staff there are kind and do their best but they are being let down by in house management, all the way to corporate ownership. They recently went up again on rent, while going way down on services and care. As you would assume the up management has not taken a pay cut. The nursing staff has been cut, to where there is no longer 24 hours nurses on staff. Nothing is followed through from one nurse to the next. If you tell a nurse that the resident needs something to be done, that information is not recorded and will not be passed onto the following scheduled nurse. There is no accountability for anyone who works there. No formulated recorded plan for care or lack there of. If just verbally passed on from one aide/nurse and quickly forgotten. The food used to be good but now they serve a lot of processed food and carbs. Pasta all the time, frozen pizza, chicken fingers, chips, hot dogs, hamburgers on a HOT DOG roll and they over serve deserts. If you are a low fat / sodium diet forget about them following any dietary guide lines. There are not enough aides and some of the ones they do have are not properly trained. They will just dump a resident in their room and leave. Not caring if the person needs to use the bathroom or be cleaned up. They will leave them in soiled cloths or undergarments all day. If a resident is not mobile the aides will not usually get them for actives so they are left isolated. It's not all the aides fault, the fault lies with management/ownership. It's the proverbial profits over people. It has now gone beyond neglect to bordering abuse. We could go on. Ownership needs to do something about it. Hopefully it won't get any worse.

I needed a stair lift removed. My aunt passed away and we are preparing to sell her home. I had…read morechecked with another company first, and they wanted to charge $325 to remove it, plus another $350 to dispose of it. That, to me, was ridiculous. I called Lifeway Mobility and spoke with Tabitha. She was pleasant and knowledgeable, and told me the fee to remove the stairlift would be $215. We scheduled a date and time. The technician, Luis, called me when he was on his way, he arrived promptly, was very nice and friendly, and had the stairlift out of the house in 15 minutes. I paid him, he emailed a receipt, and was on his way. I could not have asked for a better experience, and highly recommend Lifeway Mobility.

The initial advice and installation were top notch. They clearly know what they're doing with good…read moreproducts and good advice. Even the (independent) installer had good insights about how the products should be set up. On the other hand, my experience with getting adjustments post installation was far less satisfactory. The people who answered the phone seemed unfamiliar with the idea of maintenance and repair visits. On balance, I highly recommend this company.

I contacted this place to see what the price range was for electric wheelchairs. I was interested…read morein rentals but open to buying one. I left all my information on the contact site and waited for an email, text or call. Everyone is understaffed these days so I was waiting patiently. But I never heard anything back from them. I'm still researching chairs and I'm not eager to get one online with out seeing it first. However, I need a chair. I tried to give my money to the brick and mortar store but it was a total failure. When there are no more stores available, it will be because of situations like this. Obviously I can't rate how you'll be treated if you go there to shop. But most people I know that are actively looking are not capable of going because they don't have any chair and/or are home bound.

They are responsive and helpful. We've had 1 wheelchair repaired and purchased another. We've also…read morehad to have some minor repairs, which they took care of easily and quickly.