I can't say enough wonderful things about Andrew Solomon and the outstanding experience we had at…read moreMobility Works working with him to find a van for my parents. Our journey has been a long one, filled with many challenges and lots of research, but from the moment we connected with Andrew, it was clear that we had not just a salesperson--but a caring thoughtful human genuinely invested in his clients' happiness, comfort, and bringing east back into their lives. Andrew's expertise and knowledge of mobility vehicles is unmatched. He's one of those people who won't talk your ear off, yet so beautifully and un-assumedly answers questions - you can tell he knows his stuff. Working with a proud stubborn guy like my dad isn't easy - but Andrew made it seem easy where others had failed. He took the time to listen carefully to our needs and concerns, offering thoughtful advice and never pushing us. In fact, my parents looked forward to every chat with him (even inviting him over for dinner because they loved him so much (he politely declined)). Despite the complexities of the decision, Andrew managed to make it fun and stress-free for my parents, helping them feel comfortable and confident every step of the way. I also fail to mention that most of this coordination was happening while I (their daughter) was in California - and Andrew still made it all happen for us. Over the course of our search, we interacted with a number of other dealerships and salespeople, but none of them even came close to the level of service and care that Andrew provided. His professionalism, combined with his warm, personable approach, made all the difference. He truly felt like a trusted family friend guiding us through the process. Whoever is lucky enough to work with Andrew and MobilityWorks on their mobility journey has received the gift of ease in what could have been (and had been in the past) a somewhat painful and trying process. Andrew's dedication and attention to detail turned what could have been a stressful experience into a seamless, even enjoyable one. If you're looking for someone who not only knows their stuff but also genuinely cares about making your experience seamless and positive, I highly recommend Andrew Solomon. I'm incredibly grateful for all of his help in making this experience a positive one for my parents. Thank you Andrew and MobilityWorks! Kelly Donahue, Beverly MA

I've always had bad experiences with this location. From sales to service. New Hampshire location…read moreis more sales service friendly. It took me over 6 months to get in contact with someone to schedule a routine service in Woburn. I've had my van for almost 1 year next month. Why bother have an online appointment service request when clearly it states that it doesn't guarantee an appointment! The scheduler on the phone was rude and chuckled after asking me what I need for maintenance when I've already told her routine ramp service. No wonder people don't recommend this location and is unable to keep employees from staying at this location. Service all around is bad.

The process was simple and quick, however we exprienced a battery failure after only 2 months. It…read moretook 2 days but they did get it fixed. Would recommend

My parents stair lift broke and I needed it repaired. Called many places and 101 Mobility was by…read morefar the most responsive and reasonable. Some places would only service if they installed it. They were thorough at troubleshooting over the phone. Ultimately we needed someone to come out and look at it and the technician, Jack, was a rock star. My parents were extremely pleased. Reasonably priced repair. Will not hesitate to call them again.

This company provided me with the worst service experience of my life 1.5 years ago. I deliberately…read morewaited a while to write a review because 1) I was very emotional about it and 2) I waited for a limited warranty. I had an old Acorn stairlift in my home that stopped working and I called RL Safe home to fix it. After about 10 minutes, I was told that its basically dead and to service it would be very costly and not really worth it. This call cost $250.00. For 10 minutes. He then told us that they have units in stock that they could install within a day or two of purchase and that they would put the money from the service call towards the cost of the purchase. We took the next day off from work and went the moment the store opened, picked a unit out that was in stock. We made a deal on the price and immediately following that, he added more money onto it for rods that were longer. I thought this was a little smarmy since we negotiated the price already and he had the measurements of my stairs when he did this, however, I just wanted this installed immediately. They told me it could absolutely be installed within 2 days because they had to pick up the rods. The first day they were supposed to come, they didn't show and didn't call. I called and was told they'd be there first thing the following morning. The next day - Again, no show, no call. I desperately called and left messages. I spoke to Maryanne and let her know that my husband was having to crawl up the stairs and it was very painful and unsafe. She was very sweet and told me she didn't know what was going on and would find out for me. She told me they'd be there by the end of the day. Again, no show, no call. Conveniently (for them) I had only 3 days to cancel the order. On this third day, I tried, but they wouldn't answer/return my call and they officially had my money hostage. I didn't have more money to give another company, and it would take too long to go to small claims if they didn't refund it promptly. Bottom line, we needed an immediate solution. The next day was the day before Thanksgiving. More desperate calls and false promises for me. The owner refused to talk to me. Maryanne told me they would be there. Nope. Again, now show, no call. Thanksgiving passed. Friday came by, no call, now show... until 6:00 at night. They told me the reason they didn't come was because they got a last minute install for an elderly lady that took longer than expected. They frankly should not have accepted the project or put it before our pre-existing install. I told them that none of this was an excuse for the lack of communication where I took off from work to be available to them for over 3 days. Richard only said "yes we could've handled this better". That's it. This was the first time a service provider made me cry for days and hate Thanksgiving. The install itself was fine. The product works fine.

Thank you RLSafeHome! What a difference you've made in my life - not so long ago I was considering…read morea move (as you know), leaving my much-loved, seaside home of over 20 years, adding insult to injury. I called on Richard (and crew) to see what could be done. After a thoughtful consultation I was relieved & surprised to find how much they could do to keep me here, despite. The solutions proposed, the quality, timely work that was ultimately performed, the on-going support and the more than fair price are among the reasons I'll continue to use and recommend RL to anyone with mobility issues. I can't tell you how much it means to me to be able to carry-on almost as freely as I did prior to the injuries. Thanks 1,000,000!

JOB WELL DONE! First impressions set the stage for exactly what we wanted. Sales and Service met…read moreand exceeded our expectations for Quality, Pricing and meeting the timeline requested. We highly recommend this Team and thankful we were introduced to them.

I have been in a wheelchair for 37 years, and NSM in Hudson, NH is the best DME company I have ever…read moreworked with. Everyone here is top notch. They are caring, diligent to see your needs met, and everyone is excellent at what they do. I highly recommend them!

From the owner: At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work…read morecompletely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.

Extremely knowledgeable , courteous and friendly. They really take the time to explain everything…read more Thank you!

From the owner: Renmar DME is a local provider of durable medical equipment. We pride ourselves on our service -…read morequick turn around time to get your purchased or rented item, delivered and set up in your home.... because when you need medical equipment, it is typically urgent!

I had read all of the old comments and didn't know what to expect. Every interaction I've had with…read morethis company has been answered promptly and pleasantly. I was paired with Shawn L. as my respiratory therapist who set me up with a new cpap machine. I was able to try many different masks and sizes and ask questions and was given all the time in the world to feel comfortable with this new equipment. In the month since I've started cpap therapy, Shawn has been available to answer questions or swap out for a new style mask that might be more comfortable. I could not be happier with this company and as a nursing assistant at Exeter hospital, I appreciate and recognize great care.

Worst customer service ever. Have called to get supplies for my cpap machine for over a month…read more Never calls back. Passes you through the entire company and has no online services to speak of. Broken billing online doesn't work and takes a half hour to get through on phone. Oh and impossible to register on thier portal for billing. I'm done!

Would give them zero. Fraud charges have been running my credit card for three months straight and…read morerefuse to return a phone call

The good: local distribution of medical supplies you can get yourself quickly if you need it. The…read moreselection isn't that varied. But the little hole in the wall shop does seem to have one of everything- scooter, walker, wheelchair, safety rails, orthotic shoes, etc. If you were injured and immobilized and needed a mobility device immediately, this is your only option, and I think Boston is fairly lucky to have it. The less good: the prices are really high for what you get. You are paying a mark up for convenience and can get higher quality items for much less online or even from the other suppliers in the area who work with insurance. The selection is extremely limited. If you can wait, do that. Rentals involve a random quote from a random guy in the store after talking to another random person and calling in advance does not connect you to the store (I guess online sales may be how they stay in business? No one is actually coming to this store at the end of a long dark hallway with one little printed sign on the front door). There's nothing written down and I found out later when they called me about extending the rental that these prices are extremely negotiable. Nothing is priced in the store either, so I grossly overpaid for some items... but I needed them right away, so what can you do. Returns aren't accepted. The vibes are not great, but if you're desperate, it's good to have an option for immediate relief. You really can't buy/rent a scooter or wheelchair in person anywhere else, you have to work with a medical supplier referred by your Dr, which takes a few days and is limited to M-F.