I was looking for a new Pick up truck to replace my Ford 150, I met Seth, and just for giggles,…read moretold him I wanted a Denali with 8' bed, full size cab, with all the bells and whistles, and black on black. Well within 45 minutes I was signing the papers way below what I thought I would be paying, in fact with the savings I added a 3k option and got the 6.2 liter engine. Im in love with my truck, and to boot, I brought it in on a Saturday to see if they would do an oil change, 12pm. Not only did they do the oil change but found that an electrical device that controls my air pressure monitor and remote start was faulty, the part was not in stock. They asked me if I wanted to keep the truck or leave it, I opted to leave and they got me into a rental. The car was finished on Tuesday eve. The dealership and shop is a lil dated but was told a brand new facility is in the works too!!!! See my man Seth and say, Jay the Plumber sent you

Once again, I brought my car in for scheduled service. From checking in to picking up the car, the…read moreprocess was flawless. The car was ready when promised, and the service was performed in a professional manner. I am in the market for a new car and I would I'm definitely going to stop by and test drive a Terrain in the near future.

All warranty was honored and repairs carried out. I am…read moreimpressed with the service. Thank you.

Let me be clear: the only reason this place gets 2 stars instead of 1 is because of Julian, who in…read moremy opinion is a good salesperson who did his best to help us. We came in seriously interested in purchasing one of the newer AMG models, but were told we could not test drive any of their AMGs due to concerns about depreciation from added mileage. That's frankly absurd in my opinion - this is a dealership selling high-performance vehicles, not a museum. I might understand that logic for something like a Ferrari or Rolls-Royce, but a Mercedes? You've got to be kidding me. We made it clear that we would not purchase any vehicle without test driving it. Their response was that a test drive would only be allowed if we first sat down to discuss pricing. When I asked how that would somehow prevent "depreciation", especially if we weren't even planning to buy that specific AMG anyway, they couldn't provide a coherent answer. It came across as a weak excuse to control the sales process rather than a legitimate policy. For comparison, the Mercedes dealership in Bayside, Queens had no issue allowing AMG test drives, so this is clearly not a brand-wide policy, but rather a specific policy of this location. We then asked to speak with a manager to better understand the reasoning. The manager literally came out but chose to ignore us after standing behind us for a few minutes. To me, this level of disregard for serious potential buyers is completely unacceptable. If this is how they treat customers before a sale, I can only imagine what happens afterward. I would strongly recommend taking your business elsewhere if you're looking for a professional, transparent, and respectful car-buying experience.

Love bringing my car here for the upkeep services. The people are amazing and the weight is not…read moresuper long. Also, I always get some type of discount or deal on changing my oil and filter with them.

0 stars!!! Took my car in for a recall service; they told me my engine was very bad and needed to…read morebe fixed. Nissan had my car for a month and two weeks. Nissan decided to give me back my car with a broken water pump and an unlevel hood. When I bought my car, NOTHING WAS WRONG WITH IT! Now, when I get it back from Nissan, MY WATER PUMP IS BROKEN, MY CAR SHAKES WHEN I TURN IT ON AND OFF THE CAR, IT MAKES A RATTLED NOISE WHEN DRIVING IT! Nobody gave me any paperwork on the service that they did on my car, and I requested it (4 TIMES). I DO NOT RECOMMEND ANYBODY TO GO TO THIS LOCATION!!!!!!!!

Complete waste of time. Makes offer goes back on it. Makes another, a time for drop off and last…read moreminute goes back on it. Shady practice do not waste your time.

We were trying to trade in a lease at dealership and they didn't want to give us the value. We…read morechecked out several companies. Carnation gave us the best price. It was a super easy and simple process. It took all of two days and my car was gone. They came and inspected car. The next day they picked it up at my job, super convenient. With check in hand headed to the bank... it cleared :)

I had my Kia Soul in for an oil change and asked them to check on the battery which had recently…read moredied. They advised that they would need extra time to run a test on the battery. I was having an off day, not feeling well & asked that they just let me go and I would deal with the battery later. Mitch, my service technician called in Brad, the service manager and between the two of them, they calmed me down, offered me a ride home, tested and replaced the battery and due to my health issues, had the car delivered home to me a few hours later. They were professional, kind and went above and beyond to make my experience a good one.

Untruthful. Typical car salesman stereotype. Had an awful experience last time I was here for a…read morerecall notice which was supposed to be free. Extra service was added and was never notified of the price. Over $400 down the drain. Never buying a Kia again.

Yesterday, Crossroads Auto Leasing delivered my new Subaru Outback to me. The entire process was so…read moremuch easier than going to a car dealership and the price just can't be beat! I highly recommend Jeff Alvarado because his personal service also can't be beat!

OUTSTANDING! The price, the professionalism and the response time were all above expectations…read more This is my six lease through a broker, but my first with Crossroads and it was far superior then past experiences .

I have made every attempt to resolve several issues with this dealership to no avail all the way up…read morethrough the General Manager for the last month. Finally I had it and contacted the Attorney General's Office and the BBB. Below I will put just a brief summary which is VERY brief about all the hell this dealership put me through. I do not recommend this dealership. Stay away! I dealt with Jonathan Hernandez, the asst sales manager; Kendra Juerakhan, the Sales Manager and finally the Tim McGilley, General Manager. I also requested the District Manager's contact and that was never provided. You can also see a photo attached of the vehicles mentioned below still posted on their website beware of bait and switch tactics, hidden undisclosed dealer's fee; 2% for cc charges, and much more do yourself a favor and avoid at all costs. Key Points: 1. I believe I was bait and switched. I came in for a lessor priced and base trim level of the vehicle. I was told that vehicle was no longer available. Then I was told that the next trim level (fwd) model was available for $800 less than the vehicle that was not available. Then at the very last minute I was told there was a "traction light issue" and I could not leave with that vehicle. The sales asst manager, Jonathan, said that he had a more expensive model the AWD instead of the FWD BUT that he would give me the more expensive vehicle for the same price. He did not, nor was I shown the MSRP on the contract even though I demanded to see it. The finance person Ismail Ismail told me I would get it in an email after signing. So I had no idea that the vehicle was $1600 more expensive. 2. An undisclosed dealer's fee was slipped into the contract as "cash down" for $519.19. I never agreed to pay any fees upfront let alone an undisclosed fee. I called a month in advance to ask about all fees and Jonathan never disclosed this fee. I pointed this out in the finance office and said I never agreed to pay such fee and the finance person did not remove the fee. He would only show me the bank sheet and not the final contract and even said after I pointed it out that I wouldn't see this amount on the final bank sheet because he couldn't send it to the bank. That is because he slipped it in as cash down on the final contract under line 7B (capitalization cost reduction) along with the manufacturer discount. 3. I was charged for things I never received or did not agree to pay upfront, as well as an undisclosed dealer's fee. I incurred greater charges due to unagreed upon payment due. ($50 fuel, fees, dealer fee, $50 due to higher unexpected charge could not use my bank card cause me 2% to use cc machine) 4, Unethical strong-arm and unprofessional tactics were used throughout the purchase and complaint process. **As if this couldn't get more disgusting the General Manager thought it was fit to email me about all his personal hardships. This is the most unprofessional ignorant servant of people I have ever dealt with, despicable.

Recently purchased a Buick Enclave with a trade in. Dealt with Eric Lee, the salesman and Jonathan,…read morea manager. Eric worked with us in a professional manner, answered ALL of our questions before and after purchase. Couldn't have been more helpful, prompt and efficient. Seems generally interested in making the customer happy. Smart of him to do because people will come back to him the next time they want a car. Highly recommended!!

Crown Ford has a very honest knowledgeable and no pressure sales team. This is probably my fifth…read moreor sixth car bought from them. Ed Mulato has been our sales person. It's time. He's always available and patiently takes you through the process of finding the right vehicle for you.

Buying a car from crown ford was a very satisfying experience. I was very happy with my car.and…read moreeveryone I dealt with.I would highly recommend crown ford.