Once again, I brought my car in for scheduled service. From checking in to picking up the car, the…read moreprocess was flawless. The car was ready when promised, and the service was performed in a professional manner. I am in the market for a new car and I would I'm definitely going to stop by and test drive a Terrain in the near future.

Parts department is completely incompetent and rude. I wouldn't call this dealership for a part if…read moreyou paid me.

All warranty was honored and repairs carried out. I am…read moreimpressed with the service. Thank you.

Let me be clear: the only reason this place gets 2 stars instead of 1 is because of Julian, who in…read moremy opinion is a good salesperson who did his best to help us. We came in seriously interested in purchasing one of the newer AMG models, but were told we could not test drive any of their AMGs due to concerns about depreciation from added mileage. That's frankly absurd in my opinion - this is a dealership selling high-performance vehicles, not a museum. I might understand that logic for something like a Ferrari or Rolls-Royce, but a Mercedes? You've got to be kidding me. We made it clear that we would not purchase any vehicle without test driving it. Their response was that a test drive would only be allowed if we first sat down to discuss pricing. When I asked how that would somehow prevent "depreciation", especially if we weren't even planning to buy that specific AMG anyway, they couldn't provide a coherent answer. It came across as a weak excuse to control the sales process rather than a legitimate policy. For comparison, the Mercedes dealership in Bayside, Queens had no issue allowing AMG test drives, so this is clearly not a brand-wide policy, but rather a specific policy of this location. We then asked to speak with a manager to better understand the reasoning. The manager literally came out but chose to ignore us after standing behind us for a few minutes. To me, this level of disregard for serious potential buyers is completely unacceptable. If this is how they treat customers before a sale, I can only imagine what happens afterward. I would strongly recommend taking your business elsewhere if you're looking for a professional, transparent, and respectful car-buying experience.

Love bringing my car here for the upkeep services. The people are amazing and the weight is not…read moresuper long. Also, I always get some type of discount or deal on changing my oil and filter with them.

Accompanied my mother to her appointment. She was getting a simple oil change. My mother works the…read moreovernight shift. I work the overnight shift as well. Being that we both just got off of work, we both were tired already. It started bad from the beginning. We pulled into the driveway for service. Instead of instead of helping my mother and I first being that we pulled in first, they skipped her and tended to the person the came in after. Red flag already. My mother is not able to stand very long so we asked for a seat, not knowing of the waiting room upstairs because no one mentioned it at first. We then was told about the waiting room upstairs. We proceeded. They offered snacks, tea, coffee, and water. It was super quiet up there because television was not on and people realized that the remote control was not in sight. Every tried to stay as quiet as possible even while trying to converse. We were told that we would get a text when the service is complete. Okay no problem. Some people up there in the room got their text I'm assuming because they left. More and more people filled in the room. My mother and I both napped a bit due to boredom and tiredness from our work shift. I woke up and looked at the time and realized we were in here too long for just an oil change. I told my mother, I would go check to see if the car is ready. I went to the front desk and asked about my mother's car. They said the car is ready of course I was very upset at that point just ready to get out of there. Why didn't she get a text or a call that her vehicle was serviced and done? I didn't like any exp experience there except for the provided snacks but all dealerships do that. So that's nothing new. I would not recommend this location one bit. Please do better. I'm not caring about myself but my mother did NOT deserve that kind of service.

We were trying to trade in a lease at dealership and they didn't want to give us the value. We…read morechecked out several companies. Carnation gave us the best price. It was a super easy and simple process. It took all of two days and my car was gone. They came and inspected car. The next day they picked it up at my job, super convenient. With check in hand headed to the bank... it cleared :)

Complete waste of time. Makes offer goes back on it. Makes another, a time for drop off and last…read moreminute goes back on it. Shady practice do not waste your time.

Just picked up my beautiful 2026 Sportage X-Line Hybrid in Heritage Blue. After much research I…read morethink this is a realiabke car with a great warranty. An important part of me selecting this car was the help, patience and expertise of my salesman, Claudio Perez. About 2 months ago I was thinking of getting a Kia Carnival. As soon as I asked Claudio about the car he said go, take it for a ride. No heavy sales pressure just letting me see what I thought. After going through the numbers and coming to the conclusion I did not need that big of a car I told Claudio I was not interested. Still needing another car I began researching the Sportage. After letting Claudio know I was going to stop by to see it he immediately had the car in the front of the lot for me to look at. I had test drove it a month before but he insisted I test drive it again to make sure it was what wanted. When it finally got down to the nitty gritty of $, Claudio was fair, patient and gave me a good deal. I ended up with more options than I expected at a price I was comfortable with. The day I had to pick up the car Claudio could not have been more helpful. With a few glitches in the day we didn't get there till 45 minutes before closing. Then there were some paperwork problems on my end. Through it all Claudio had a smile on his face and kept reassuring me not to worry, all is fine. After the business end of everything was completed, well after closing time, Claudio spent another 1/2 hour going over the car. Thank you Claudio for making my car purchase a very pleasant experience.

Untruthful. Typical car salesman stereotype. Had an awful experience last time I was here for a…read morerecall notice which was supposed to be free. Extra service was added and was never notified of the price. Over $400 down the drain. Never buying a Kia again.

Yesterday, Crossroads Auto Leasing delivered my new Subaru Outback to me. The entire process was so…read moremuch easier than going to a car dealership and the price just can't be beat! I highly recommend Jeff Alvarado because his personal service also can't be beat!

OUTSTANDING! The price, the professionalism and the response time were all above expectations…read more This is my six lease through a broker, but my first with Crossroads and it was far superior then past experiences .

I have made every attempt to resolve several issues with this dealership to no avail all the way up…read morethrough the General Manager for the last month. Finally I had it and contacted the Attorney General's Office and the BBB. Below I will put just a brief summary which is VERY brief about all the hell this dealership put me through. I do not recommend this dealership. Stay away! I dealt with Jonathan Hernandez, the asst sales manager; Kendra Juerakhan, the Sales Manager and finally the Tim McGilley, General Manager. I also requested the District Manager's contact and that was never provided. You can also see a photo attached of the vehicles mentioned below still posted on their website beware of bait and switch tactics, hidden undisclosed dealer's fee; 2% for cc charges, and much more do yourself a favor and avoid at all costs. Key Points: 1. I believe I was bait and switched. I came in for a lessor priced and base trim level of the vehicle. I was told that vehicle was no longer available. Then I was told that the next trim level (fwd) model was available for $800 less than the vehicle that was not available. Then at the very last minute I was told there was a "traction light issue" and I could not leave with that vehicle. The sales asst manager, Jonathan, said that he had a more expensive model the AWD instead of the FWD BUT that he would give me the more expensive vehicle for the same price. He did not, nor was I shown the MSRP on the contract even though I demanded to see it. The finance person Ismail Ismail told me I would get it in an email after signing. So I had no idea that the vehicle was $1600 more expensive. 2. An undisclosed dealer's fee was slipped into the contract as "cash down" for $519.19. I never agreed to pay any fees upfront let alone an undisclosed fee. I called a month in advance to ask about all fees and Jonathan never disclosed this fee. I pointed this out in the finance office and said I never agreed to pay such fee and the finance person did not remove the fee. He would only show me the bank sheet and not the final contract and even said after I pointed it out that I wouldn't see this amount on the final bank sheet because he couldn't send it to the bank. That is because he slipped it in as cash down on the final contract under line 7B (capitalization cost reduction) along with the manufacturer discount. 3. I was charged for things I never received or did not agree to pay upfront, as well as an undisclosed dealer's fee. I incurred greater charges due to unagreed upon payment due. ($50 fuel, fees, dealer fee, $50 due to higher unexpected charge could not use my bank card cause me 2% to use cc machine) 4, Unethical strong-arm and unprofessional tactics were used throughout the purchase and complaint process. **As if this couldn't get more disgusting the General Manager thought it was fit to email me about all his personal hardships. This is the most unprofessional ignorant servant of people I have ever dealt with, despicable.

Another 1 star for KARP Buick to add to their collection. Yelp should allow for zero stars…read more Terrible experience with KARP Buick. Had to bring my new car to their service department 3 times (totaling 3 weeks) in the first month of owning the car. The interior of the car was rattling and shaking. Clearly there was something wrong. Every time I brought the car to the Service department they held the car for 1 week and they stated that they fixed it, but they didn't. Per the service department bolts in the car were stripped or broken. Don't get me wrong, the service team was very nice but if the mechanics are incapable of being mechanics then who cares. The sales manager attempted to help me. She was very nice as well and gave me a trunk liner for the inconvenience. It was the wrong liner for my car and the mechanics installed it with tape. After getting the car back for the 3rd time and the service team said it was "fixed" the trunk was still rattling loudly non stop, even on smooth roads; and the mechanics completely destroyed my new rear seat cover. I received a call from the General Manager because I was trying to return the car. He spent a majority of the call telling me how amazing his mechanics are, and that if I bring it in again...for a 4th time, they will fix it. He also stated that GM would not take the car back but I could submit a claim if I wanted. I refuse to believe 4th times a charm. It does not make any sense that they couldn't fix my car the prior 3 times but on the 4th time they get it right. I traded in the car and bought a new car, not from KARP. Please note, I am not saying that Buicks are bad, they are usually a good car. I'm saying that the Buick I got was bad and that KARP Buick was terrible.

im very honest client n this s my # 3 vehicule ford bouth from them n i still comfotable…read more thanks crown ford lynbrook fro u friend,,,,,,

Crown Ford has a very honest knowledgeable and no pressure sales team. This is probably my fifth…read moreor sixth car bought from them. Ed Mulato has been our sales person. It's time. He's always available and patiently takes you through the process of finding the right vehicle for you.