Curtis Kamisugi is no longer the orthodontist here. Before his retirement, I would have highly…read morerecommended this orthodontic practice. Since his retirement in 2024, I can tell you to avoid this establishment. Customer service is severely lacking and to the point this practice is negligent. My two older children saw Dr kamisugi years ago and that experience matches the reviews here. My youngest was unfortunate enough to experience the new practice, and I would highly suggest you look elsewhere. I have left messages asking to schedule an appointment for my child who is still wearing braces. No one calls back. It was five months between visits and having no one return calls. FIVE MONTHS. The receptionist didn't apologize. She said "We are very busy!" So I would suggest going elsewhere because they may not schedule your child when you request an appointment because they're "so busy". You may want to find a practice that has time for your child and can apologize when they have made a mistake. TLDR: DO NOT GO HERE! They will take your money and will not return calls to schedule follow up appointments. Their contract states they will provide a service and they do not provide it. Go elsewhere!!!

Very friendly, caring and helpful staff, if you have any questions do not hesitate to ask. Office…read moreis very clean and comfortable. They even have a website and send after visit reviews for you to let them now how they are doing or if there is anything they can improve on. We've been through many years of orthodontics with our family. If you are looking for an orthodontist for your child I would highly recommend Dr. Burt Kawamoto and staff! Located in the old BOH building on the 5th floor, behind Big City Diner in Aiea.

I had a consultation with Dr. Kika Masunaga about possible Invisalign treatment…read more Front desk staff was very friendly and knowledgeable. My wait wasn't long at all. I was a little late to my appt, but they were understanding. On top of that, I was the last appt of the day, but they still saw me. The office is very clean and has a professional atmosphere. I first was greeted by the dental assistant. I forgot her name, but she was a pretty Asian young woman. She was very friendly and seemed to genuinely care about me as a patient and a person. She explained to me that she would take some photos of my smile and my teeth. My first impression, wow, she's a great photographer. Haha she knew exactly what she was doing and which area of the mouth she wanted to take pictures of. She gave good and thorough explanations of the photos she would take. She just made me feel so comfortable. Patients or myself anyway, like to be told what they are doing and what to expect. She did a great job. We also had small talk and she genuinely was friendly. She also assisted Dr. Kika when it was time to take notes about my teeth. Dr. Kika, who is Dr. Scott's daughter worked on me. At this orthodontic office, they are VERY thorough. Wow, there is a lot that goes into making a plan for the patient. You can tell off the bat, Dr. Kika is very smart and has been doing this a while. While she's examining my teeth, she is already thinking of what I will need as my individualized teeth care/plan. She too is very pretty and friendly. Dr. Kika treated me with so much care and was also so genuine. After the physical exam, we moved into her office to discuss the plan and any questions I had. She thoroughly educated me about my teeth, the movement of teeth, the options, the reasons for doing things this way or another. She really spent time to hear my concerns and she was honest with me. Helping to advocate for the best plan that would work for me. Once we decided that I might be interested, the lovely dental assistant came back to go over cost with me, the breakdown and my insurance coverage. As I was leaving, Dr. Scott came out to talk story with me and thank me for coming by. Also very friendly and genuine. He truly cared to get to know me. Ultimately my personal choice was to hold off on getting braces. But they were so understanding knowing that it's a huge commitment in many ways besides just cost, it's a lifestyle change. But if I decide I want to pursue Invisalign again, I'd 100% return to Masunaga's. I found them on yelp and I'm so glad I got to meet them. I would highly recommend them for any of your orthodontic needs. They are located on the top floor of Pearlridge mall. Near Macy's third level, but drive to the opposite end of that same parking lot. Enter through Kaonohi or Moanalua. Mahalo to Drs. Masunaga and staff!!!!

Need an Orthodontist? Give this clinic a call. Dr. Masunaga and his staff are definitely the…read moregreatest!!! Professional, Friendly and efficient staff that care about their patients needs. Free consultation then you decide. So easy to make appointments and rescheduling is no problem at all. They always work things out with their patients needs. For monthly visit, Only patients are allowed inside the clinic while parents wait in the car in front of the clinic (not sure if your kid is young, mine is on his teen already) He never feel rushed on his chair whenever he had an appointment. They call you right after, and will explain everything what has been done and what's the next thing to do. During the call, you can also make an appointment for your next visit. For loose brackets or poking wires, you can always give them a call if they can squish you in. They have another office in town if you're unable to go to Aeia. The clinic is very clean and no problem with parking. I wish I've known this clinic before for my daughter's ortho but glad I found it for my son. So don't get fooled with the five star ratings of the other clinic in Pearl City. This is the place to go if you're looking for an Orthodontist. Truly, Orthodontic Arts, Dr. Scott Masunaga is one of the best!!!

Holliday Pearlcity had been my go-to for anything ortho shebangs! I got my Invisalign sets here and…read moremade my teeth and smile even beautiful. Staffs are very friendly, accomodating and very patience with the developments of my teeth gaps and disformed teeth. Highly recommend around Oahu for Ortho shenanigans! Big thanks to Doc. Shean!

Very dissatisfied…read more Initially, I went with Holiday to get Invisalign. I truly felt like they were really pushing me to sign the contract for the sale. I was already planning to commit, but didn't feel any type of genuine connection as a patient/client on behalf of the sales team. I did sign. But, having committed to spending thousands of dollars you would think that they would have set me up for success.. only to find out the day I get fitted for my retainers, "Oh, we don't have the digital monitoring attachment for iPhone 17 pro max. We will call you to pick that up when we get the attachment...." Like, shouldn't you have asked what kind of phone I had before? They said the attachment would come in a week, and they would give me a call when it becomes available so I can pick it up. I waited a week.. a month... I am now on week 13 out of 26 and they send me a text asking why I haven't started my digital monitoring...? OH, with the attachment that you never bothered to call me to pick up? Um, hello... I was waiting for a call back. If that wasn't bad enough.. They sent me a "referral" by text message to get my wisdom teeth removed.. I was very nervous to do the removal, and if my nerves weren't already firing, I found out the day of surgery that Holiday Orthodontics Pearl City never even sent a referral stating which teeth should be removed, or anything at all for that matter. Super unprofessional. Super irritating. Super offended as a customer who trusted them with my smile. I am happy with the results of my retainers, but wish I could have filled the pockets of an Orthodontist that actually cares about their patients. Now I'm stuck making installments to these guys. Unreal.

I called two weeks ago to schedule an appointment due to my permanent retainer coming out of my…read moremouth. I had to leave a message due to them being closed for the day. The next business day, the receptionist called me back to schedule an appointment with Dr. Kitamura. I recently went last week to my appointment. As soon as i walked into the office the two receptionist looked up and greeted me with a smile. They gave me paperwork to fill out. As soon as i was done, a dental assistant came out to get me. She asked questions about my permanent retainer and wanted to see it. The Doctor then came out to check it out. They gave me the price to put the retainer back in. Which was a lot however i needed to get it done so i paid for it anyways. As the dental assistant put the retainer back in, she was awesome. She explained exactly what she was about to do. Due to me having braces in High School and having a bad experience i ain't going to lie i was scared! She talked to me and made me feel a lot better when she explained everything. Thank you for such a awesome experience! I was a little bummed that i checked in, but i forgot to get my free gift.

While not my first time here, it was my first experience with the new doctor. Everything went by…read morefast and smoothly, however when I felt like something was wrong or off, I was dismissed or they did it their way instead of really fixing it. I dont really give out reviews unless I find it necessary. That said, I only do so when it's bad service. When I told them it felt off, the doctor fixed it on the OPPOSITE side of where I told them, which wouldn't be a problem, but when they fixed it on the right side, it added up so ultimately it still had the same issue. Not only that, the person who was taking care of me [i didn't get her name] pinched my lip pretty hard between the braces wire and the brackets. When I reacted the first time, it hurt pretty bad. I was still a little worried when she did it again, because she pinched it a few times and it stung a bit while she put it on, I flinched. She seemed kind of annoyed at that. I felt uncared for and like they didn't care about my comfort and needs. Now I look at it, it's really uncomfortable to "rest" my mouth to look normal, and when I actually rest it the "build up" is what they called it, forces my mouth to look crooked due to uneven amounts on each side. It's slightly unclear in the photos, but it's more clear if I had gotten them from the same angle. Other than that normally it's better service, so hopefully it'll get better again with time with this new doctor, but I'm not a fan of it so far.

BEST VENEERS EXPERIENCE…read more Dr. Keileen Fukada and Premier Dental Group helped me close a gap between my top front teeth. The experience was surprisingly comforting and I felt at ease working with Dr. Fukada and the premier dental team. During my first visit, I was very nervous and scared because my teeth were going to be shaved down a bit. However, I was comforted by their professionalism and expertise on the matter. I was also having anxiety around which shade or shape would look best. Thankfully, Dr. Fukada helped me through this process with her expertise and experience. I left the dental office that day realizing I went with the right dental team for this veneer procedure because they were so comforting and I knew I could trust their decision making. Premier Dental provided me with temporary veneers for 3 weeks and they gave me the heads up that I may experience some tooth sensitivity because the dentin layer would be exposed. When I returned for the permanent veneers, I knew I was in the best hands possible and they got right to it. Something about Dr. Fukada is she's a master at numbing... no intense pain!They drilled a bit to create a bonding surface and then bonded the veneers to my teeth. Based on my experience, I've come to realize the veneers process is very complex and can get confusing at times. Fortunately, Dr. Fukada and the Premier Dental team were very experienced and caring. I knew I could trust them and I knew they had my best interest in mind! I recommend Dr. Fukada and Premier Dental Group for cosmetic dentistry. ZERO REGRETS! (See photo below)

I trusted Premier Dental Group Aiea and Dr. Keileen Fukada to help close a small gap between my…read morefront teeth, but the experience was traumatic and unprofessional. On my very first visit, my teeth were shaved down without a proper consultation, preview, or discussion of the design plan. There was no wax-up, no mock-up, and no real chance to pick a shade or shape. I was rushed through the procedure without being fully informed of the risks or how much of my healthy enamel would be removed. I then had to live with fragile temporary veneers for three weeks, experiencing tooth sensitivity, anxiety, weight loss, and regret. When I came back for the permanent veneers, they were completely wrong: yellow, wide, and unnatural. I was numbed and drilled before even seeing them, then expected to approve them on the spot. When I rejected them, the doctor only offered to remake them "one shade whiter and a little longer/skinnier," but again gave me no preview, no reference pictures, no tools to confirm the plan, and sent me home still scared and confused for another two weeks. After I strongly insisted, I was finally sent to the lab to pick a custom shade. The lab technicians were far more caring and helped me select a color from a completely different shade guide, far better than anything the doctor had suggested. It shocked me that if I hadn't complained repeatedly, I would have ended up with another failed set of veneers. Dr. Fukada even told me mock-ups are only for "full mouth" cases -- that is unfair and unacceptable. I don't understand how a dentist could disregard a patient's wishes so completely and strip away their right to make informed decisions. This process has left me with weeks of mental stress, tooth pain, regret, and a huge loss of trust. I cannot recommend Premier Dental Group Aiea for cosmetic dentistry, and I hope they seriously improve their patient communication and ethics.

Caring competent and friendly staff and docs. Only positive feels whenever my kids go in for a…read morevisit! My daughter finished up her Invisalign treatments, and looking at her before and after pics, it seems so long ago that we first stepped into their offices. Through all of the years, Dung orthodontics has been excellent! Thank you guys so much!

This is one of the best Orthodontist on the island. Doctors care, explain well the treatment plan,…read morework with you on payments as well as insurance. Dr. Dung and Dr. Tom makes sure to coordinate with the best and most understanding doctors to make sure your child gets the best possible care and outcome. The staff is amazing from the front to the back of the office. Customer service and care of your child as well as schedule is above par. I would highly recommend them.

This particular business is located uptown, on the top floor of the Pearlridge shopping center, the…read moreopposite end of Macy's. Parking lot is huge and I never have issues finding a spot. I switched over to this dental office about a year ago because of their ability to schedule exams and cleanings on the same day. In addition, for emergency cases, they can take you in pretty quick. Myself, my husband, and our oldest daughter all attend this office. Staff here is very friendly and outgoing. Doctors are great and have always able to assist us with different needs. I will say that most of my interactions are with Tina who sometimes is checking me in, or also there are to assist with any services that I have. Recently, I experienced a dental nightmare that put me in the ER twice in one week and ultimately I was sent to a specialist to get a root canal performed. After I got my root canal done in December the same tooth cracked before the new year started, and I went back to this office. When I got in touch with Tina about my cracked tooth, she was able to fit me in, and I was so worried that they were going to extract my tooth. This was the day that I met Dr. Chang! He assured me that he would be able to save my tooth, and that he did! His superpower is his kind heart and easy-going attitude. He communicated with me every step of the way about the process and what needed to be done. That day he added a temporary crown, and I did return a few weeks later for the permanent crown. I am truly thankful for his knowledge and skills. I love the customer care that I receive, the cleanliness of the office, and the speed of getting services done. I believe that Tina and Dr. Chang are true assets to the company just by being themselves. Patient care comes first for them and their only goal is to make sure we aren't in pain or uncomfortable. Their warm hearts make me smile when I see them, and I will continue to return and refer others because of the way they have helped me through my horrible dental season!

My experience with this dental office has been incredibly frustrating and time consuming. I tried…read moreto stick with them because the actual dental care was good. The dentist fixed a filling that I'd had done the year before. Both the dentists and dental hygienists were great. I tried to get retainers done here which resulted in repeatedly having to drive out there, I believe i had around 7 appointments there for this (possibly more). Apparently they'd switched companies and I was repeatedly given retainers that did not fit. Some of them which I wish I had photos to share were so poorly done it cut off half way through some of my teeth, others if I put it in on one side it would pop out on the other side. After repeating having them redone I requested a refund. The billing office refused to refund me until I brought it up with the dentist who was able to get me a refund. In oct they called me and said my insurance wouldn't pay for my dental care because there was a secondary insurance which I told them they need to take my health insurance down. They refused and told me to call which I did. I called my insurance who stated they would need to include my health insurance. I spent 30 minutes + on the phone having to facilitate this. When I did this person at the dental office I spoke to said they didnt have the address to send it to which I told them they could get online. They would not do this so while we were on the phone I Google searched and gave her the address and canceled my next appointment. In January I received a voicemail and invoice for all the dental care over the past year saying its still not paid for. I dont see any billing requests from them on my health insurance portal so no idea if they sent that or not. Highly recommend you go elsewhere to avoid wasting so much time and energy. Updates: I called my dental insurance on 1/9/26 and they said they couldn't pay yet as the dental office still had not filed with my primary insurance. I called the dental office to give them my primary insurance again. 1/28/26 - received voicemail stating I hadn't paid my bill 1/31/26 - pearl Ridge dental still has not filed with my primary insurance 2/22/26 - still no billing of my primary insurance and the dental office sent me mail with an upcoming appointment that I already cancelled

I usually don't write reviews at all but I would not recommend this dental office due to the…read moreconsistent pattern of unprofessionalism and poor patient care I have experienced over the years. One of the biggest issues has been the constant rescheduling and cancellation of appointments. I have had appointments booked for weeks or even months in advance, only to receive a call shortly before the appointment informing me that it needed to be canceled. While I was in college, I would fly home specifically for dental appointments, and on multiple occasions they canceled just days beforehand because there was "no hygienist available." I was also told that appointments had to be canceled because a hygienist had scheduled something for themselves during my appointment time and needed to leave. Most recently, I received a call asking if I could come in earlier because the dentist wanted to leave early that day. Despite accommodating their request and arriving early, my six-month cleaning and checkup felt rushed. The cleaning lasted approximately ten minutes, and afterward I was told, "Since nothing is bothering you, the doctor doesn't need to see you." A routine dental checkup should not depend solely on whether a patient is actively experiencing symptoms. I was also extremely disappointed by a breach of patient confidentiality during this visit. A hygienist disclosed that someone I know was also a patient at the office and even acknowledged, "I'm not supposed to be telling you this." Regardless of intent, sharing another patient's information is highly inappropriate and unprofessional. Additionally, the office attempted to bill both me and my insurance for a filling that failed less than a week after it was placed. A filling should not fall out from normal flossing within days of treatment, and I do not believe patients should be charged for correcting work that was clearly unsuccessful. Unfortunately, these issues are not isolated incidents but part of a recurring pattern that has made me lose confidence in this practice. Between the frequent cancellations, scheduling problems, rushed appointments, breach of confidentiality, and questionable handling of dental work, I can no longer recommend this office to others.

People in front were friendly.(Pearlcity) Quality of work…read morewas very poor. They said it needed to be redone. Filling due to poor workmanship. But they continue to Not be able to correct the problem their Co. did. Or asked Me to be further inconvenienced. By coming back for a third time. I would Not recommend this business. I have never walked out of a dentist office in my life..! But I did.. If you are looking for Quality work and professionalism. Go elsewhere

I am very happy with the work that Dr Han has done. She…read morefinished my procedure in less than less than half the time that my previous doctor couldn't.I am pleased that they switched doctors for me.

I've been a patient at this dental office for many years, which makes this experience especially…read moredisappointing. Due to work conflicts, I had to reschedule my appointment twice. When I scheduled for a third time, I received a voicemail stating my appointment was "temporarily canceled" unless I paid a $250 deposit to keep it. I understand offices have policies regarding cancellations, but this was never clearly communicated to me beforehand. The message came across as abrupt and unprofessional, especially for a long-time patient. Because of this experience, I've decided to seek care elsewhere. I hope the office improves how they communicate policies to patients moving forward.

This review is specifically for Tiffany. She was extremely efficient, professional and truly went…read moreabove and beyond. She greeted my children and spoke directly to them and made them feel comfortable. She explained everything she was doing in simple to understand ways and was gentle and patient when waiting for responses from them. When she overheard that my two girls wanted a specific toothbrush, she went out of her way to get that toothbrush for them. My kids even referred to her as the "nice aunty". Thank you for making our cleaning experience more enjoyable.

Kidshine was AMAZING. We moved to island and needed a family friendly dentist for our girls. We are…read moregoing back until our time on island is complete.