Clean newly refurbished deniable and secure. Very satisfied. I have used them for several years and…read morehaven't had any problems that a phone call to management didn't take care of.

My husband and I needed a storage fast ,and hannah is the sweetest my bank account was compromised…read moreour first month being here and hannah was patient with us I'll refer as many people as I can because I love this place and employees.it always clean and calm.thank y'all so much

Manny G here!! This location is definitely worthy of mention. From my initial contact it was…read moreobvious that I was dealing with a staff that was knowledgeable and professional. Melvyn, Kiana and John were attentive to my needs and were willing to go the "extra mile" to make sure I was satisfied. The RV storage is secure and monitored 24/7 by personnel and cameras which are located throughout. The addition of the mobile app to facilitate entry and exit of the facility is a definite plus.The staff make rounds on a regular basis and offer assistance when needed. I strongly recommend this location to anyone interested in worry free storage needs.

Nancy and Sam are amazing, made the process very simple and could not ask for better service…read more Would highly recommend to others

I have been a customer of the Lewisville, TX Extra Space for 10+years and have always hd good…read morecustomer service; however recently the "TOP of the LINE" service has been with onsite Manager EMMIE, the most "Hands On" Energetic " Manager" I have ever experienced! She immediately realized how stressed I was with my dilemma. and spelled out a plan for me to reach my goals with her great organizing skills and a constant positive attitude throughout the whole process. I was truly amazed with her experience in helping me with a "Can Do" Attitude and knowledge she demonstrated. If not for her I would have lost my sale items in m storage! Heck! I think Emmie could robablyeffectively run theWhite House!

I am giving a 5 star review because of Emma! We had a…read morecomplicated move and she assisted us in ways that went above and beyond!!! Thanks Emma for all of your support and being so helpful. We truly appreciate your kindness and making this challenging move -from beginning to end- a little easier.

I can't say enough good things about this company and their employees…read more Setting the appointment was a breeze and the move itself was flawless. Very nice workers, a strong work ethic and good manners. "Yes maam" goes a long way with me. AND the actual cost was significantly less than the quote I agreed to. Firehouse Movers is who I'll call with any future moves.

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

Great service at a great price ! We selected this Public Storage location because it was…read moreconvenient and the prices were best in the area. The bonus was the service. We selected a space on line and expected to be given keys to a space to store our extra items while we staged our house for sale. We were pleasantly surprised when we got so much more. High Quality, Professional Service at every turn! Every visit, we were greeted by helpful staff that knew how to help us accomplish our goals. Cassidy, Hanna and Cynthia guided us through the process; renting and using the space, buying packing materials, accessing the free carts, etc. Today, when we were cleaning out our space (we sold the house and are getting ready to move), we got the same high level of service as we closed out our rental. Cynthia made the process pleasant and positive. If you need a storage space that is cost effective, secure and professionally managed, Public Storage is the place to go!

YOU KNOW A PLACE IS CRIMINAL WHEN EVEN THE EMPLOYEES WILL SAY IT!! I would leave zero stars if it…read morewere possible. From the day I got my unit I should have known I would have nothing but issues. The day I made my reservation to get my unit, no one was there. It took over an hour for anyone to show up. When I paid for my unit, I paid for 12 months in advance to "lock in the monthly rate", or at least that's what I was told. However, that was not the case. So when the price went up just 3 months in without my knowledge, the money prepaid to my account ran out early. Try to talk to anyone about this has been a nightmare of repeatedly going to the office, most of the time no one being there, and talking to the same guy who's "going to email his district manager". Moral of the story, if you want price hikes every other month, to never have a person working in the office, and no one to ever call you back, rent here. Otherwise, there's a great place down the street with a green sign. UPDATE: the resolution they offers was a discount for two months. I took it. However, the amount due on my account is $163 more than what I was told I'd pay. And there response when I pointed it out was basically "oh, you're right. Here's $50 off..." I've called the general manager every day this week and he has neither answered or called me back once. DONT RENT HERE!!

Cannot begin to express our appreciation for the employees at Extra Storage located at 2711 Justin…read moreRd in Flower Mound Tx. The over the top customer service, accommodating our unusual dates/tines, UNBEATABLE pricing and extremely clean units and overall facility far exceeded our expectations. No words begin to express our experience -VERY IMPRESSED. Upon move out, we returned to clean (sweep) our unit only to find Emmy graciously cleaning. Told us, "She was happy to sweep the unit, our time/energy should be focused on completing our move." Emmy is a true asset to Extra Storage!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 2711 Justin Rd is no exception. Our Flower Mound storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Justin Rd and Long Prairie Rd, we're trusted by neighbors in Highland Village, Bartonville, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Great place to rent a unit. Very friendly staff and…read moreextremely helpful in making the right decision for whatt we need to store and get the right amount of space.

Great storage facility, clean and staff is friendlier than other places I've been and rented here…read morein Texas

Just got my items out of Storage and Everything and I mean everything has been chewed up and…read moredamaged from rats. Rat urine, poop on everything. My sofa and love seat is less than 2 years old and cost me 5,000 and it is chewed up. The insurance covers nothing and they force you to get it. I spent more on the 2 units in insurance fees than what they allow. 250 plus deductible. If I would have known, I would have simply paid someone to take all of my items from the 10x30 AND the 10x20 unit to the dump. Instead... I spent $18,000 for out of state movers to find that hardly anything olis salvagable. This is APPAULING. I found out that the owners were aware of the issue and I received NO notice. Just constant price increases. We need to take them to court of sue them for negligence.

Do you enjoy the smell of rat urine? Do you love the sight of rat feces? Do you have items you…read morealways wish could be destroyed by rats? Then this is the location for you! We had been in this location in a climate-controlled unit for over 10 years without issue. Then in spring of 2024 we noticed that there was a rat infestation. We didn't put too much stock in it because we had been there so long and they had always taken care of it. The building also smelled like someone had urinated in a corner, which was my assumption because there are no bathrooms on site. In September, I went back to get stuff out of my unit and the entire building so smelled so foul that I could barely breathe. The halls were lined with rat feces (and still are as of this review). When I opened my unit I found a dead, soupy rat in it. There was rat urine and feces all over my unit. I immediately went to the front office to speak to a manager, but it was closed, despite it being the middle of the business day during the working week and their posted open hours. I then called the number on the door, it went to voicemail, so I left a message and never received a call back. I went back two days later and "soupy" was still there. I went to the office again and no one was there again, so I called and left another vm. Never got a call back. I had my spouse call and leave a vm. We still never heard back. I ended up cleaning "soupy" out of the unit myself and trying to prevent further ingress into my unit myself, despite it being in my rental contract that they property was in charge of preventing this. Over the next few months I tried to contact corporate headquarters. I had two online chats where I was assured someone from the corporate offices would contact me by EOB. I never got a call. I called their customer service and spoke with an agent. She assured me someone would call me by EOB. I never got a call back. I repeatedly tried to get in touch with anyone who could help me and never ever got a call back. At Christmas time, I brought my artificial tree home, set it up, and immediately regretted it. It smelled of rat urine and stunk up my whole house. Rat feces fell out of it and onto the floor of my home. The tree is no longer sanitary or useable. At this point, I filed a claim with the insurance that we pay $15/mo extra for. This has also not been a smooth process. So far they are claiming they will only cover a very nominal portion of the damage done to the goods in the unit, which means it is going to cost me extra time and money to make things right. The building still smells heavily of rat urine, even in the cold of January. I have moved out of this building and everything that was in it still smells heavily. After moving it, my car smelled of rat urine. Public Storage will not make this right without my forcing them to do so. They won't even call me back! I do NOT recommend this storage site. There are other PS sites that are better maintained and with more responsible district managers. Seek storage elsewhere unless you are okay with rodent damage and smells.