I am rarely surprised.. wait.. I rarely come across businesses that have a staff/management team…read morethat really has a genuine kindness that will give you confidence that you made the right choice for your needs. -UNBELIEVABLE CUSTOMER SERVICE -CLEAN and SAFE FACILITY -SECURE AND MONITORED -ACCOMMODATING AND FRIENDLY My business life is 100% travel with no home base. I need a place near DFW that I can enter and exit easily with my TRAVEL AND BUSINESS equipment in a well lit, clean and quiet environment. I could not have picked a better place for my storage needs!! Not just for the unit itself, but the staff is always welcoming and friendly while they patrol the property or offer you a courtesy call Just to make sure all is well. +++++AAAAAAA HIGHLY RECOMMEND

Great location, clean and well maintained. Kevin is an awesome manager and always takes care of…read morehis customers.

Local. Convenient. Well priced. Good layout. Both air-conditioned and non-spaces. Also, outdoor and…read morecovered RV and vehicle storage. Frank is AMAZING! He's just a good dude, helpful and knowledgeable.

The is friendly, they offer fair & competitive pricing, their local, and it's clean.read more

Great place! The staff (Lauren particularly) is very professional, helpful and responsive. They…read moreoffer the use of their truck for a day at no cost which is so helpful. She made a point to come outside and check on me, cold bottle of water in hand. I have passed this location for years and appreciate the humor and inspiration in their sign, which is changed regularly. I have meant to stop to tell them that even if I never rented. Running the business right! Yes, I would highly recommend here.

The staff is nice and I'm not sure the young lady who helped me when I went but I like that she…read moreremembered me! It makes a customer feel good to be remembered. Moving is never a great task but if u needing a storage this is the spot! They even offer a truck with the moves so it made it even better! I recommend this spot!

The managers at Macho Self Storage are professional and helpful. The units are reasonably priced,…read morethe lot has security cameras that are monitored and managers are available during the day weekdays and 1/2 day Saturday. I had a long term rental and never had any issues.

Robert and hannah were very welcoming and friendly when I walked in. Both explained the…read moreinstructions very well! service was amazing ! made sure my girls where hydrated & checked up on us to make sure we where fine when in the storage unit! all around great service !!

So let me start by saying this is not where you want to store your belongings. First incident was I…read morehad an invasion of rats roaming through my things after being in there 1 month. That's when I realized it's almost impossible to reach any property manager due to the fact there isn't one on the property, also the number listed no one will ever answer and good luck receiving a call back after leaving a message. By the time I got a response out of someone, I had already cleaned the mess the rodents made so I couldn't provide pictures for insurance. 2nd and biggest incident. I got rid of 75% of my storage and wanted to move into a smaller and cheaper unit. Again no one answers, almost 2 weeks later I get a call back, and of course it was after the 1st. Now they want to charge me for the current unit plus the new smaller one which is a load of crap when I tried to move 2 weeks before the first. Now after trying to dispute and talk to someone else, another month has past and now my fees has snowballed. Lastly, it's up for auction with no explanation of disservice. Stay away from here!

I rented this unit at 5pm, went over there at 8pm to find out. This is a very hard to access this…read moreproperty. . Construction outside and Public Storage hasn't done a good job for posting signs, how to enter this location. I called costomer service to get refund so I can rent a unit at another location. Poor costomer service, they said even if it has only been 12 hours , they cannot refund anything, only thing they can refund is lock and key. They have strict policy on refund, but not on delivering what they charge for. I decided to just deal with it and went there to move in my stuff. There was no light. It was pitch dark in there. Huge safety hazard. I called costomer service again, I was told that someone will reach out to me. I got call back 8 hrs later, if I still need help. I told them about dark and no light in there. I was told that use my phone torch. That is what property manager do when making rounds. I am not just making rounds, I am moving my stuff, How should I hold torch with my hands full, every time I called I only got the answers like , sorry about that, I understand etc. No solutions offered. I asked for refund, oh sorry you signed agreement that indicates that it is all non refundable. They should have also mention in the agreement that property is under consideration, pot holes. Unpaved area, nails and sharp objects by the entrance, unit is dark. No power. So I know what I was signing up

I'm a return renter of this location . Reggie was amazing…read more. Took care of all my concerns.

When I called to get a unit I asked if this was a promo rate. Was told my rate would not change…read more I have had the unit less than a year and they are raising my rent for the second time. The rent has more than doubled. Do not fall for their "specials"

Poor customer service issue with Greenfill Lone Star Self Storage LLC in Aubrey …read more Never do business with Greenfill Lone Star Self Storage LLC, Terrable customer service and very rude employees. I scheduled a pickup for 2 PM on a Friday. I arrived at around 1:50 and the front door was locked. I knocked on the front door and no one came after about 5 minutes I figured I would log onto the app and start the pickup process through the app thinking someone would be in the office at 2 PM since that was my appointment time. After I uploaded my DL, I got a message on the app to call U-Haul because the app could not check me in. I called the number provided to me in the message on the app and the customer service rep asked me why I was calling. I told her I was at Greenfill Lone Star Self Storage LLC to pick up the trailer but the front door was locked and I was told through the app to call this number after I uploaded my ID. She was very nice and said that she would see if she could see why no one was there since it was now 2:10 PM. At about 2:15 I could see through the window someone walking in the back door and the customer service rep at U-Haul told me she found someone to help me in the office and they would be right there. The lady opens the door and immediately tells me I did not have to call U-haul that I should have call the number on the door, never saying I'm sorry she was late, no remorse at all for making me wait. I told her that my appointment was for 2 PM it was now 2:15 and now I will probably be late to my appointment. The second employee told me that I had better cut the attitude that she has the right to refuse business anyone she want to, I said, you are late and have an bad attitude that I called U-haul, but I am the customer and should not have to call anyone, you should have been in the office at 2, I said just get me my trailer so I can get out of here. She told the older lady she was not going to give me the trailer and told me to leave. Do not do business with this company, they are rude, do not appreciate their customers and even when they are in the wrong will gas light you trying to turn it around that I was the issue. This place is very dirty and they park the trailers in a overgrown field. All I can say is stay away and go to another place.

Teresa was incredibly helpful and quick with all the information I needed to get a storage unit. I…read morereserved a unit before showing up and the rest was a breeze! Thanks Teresa!

Great service and very clean. Would recommend to anyone who wants is looking for good service and…read morein and out access

Mike from Storage Depot was fantastic. We decided to have our daughter packed up from the dorm and…read morehave a moving company put her belongings into storage when the semester was over. Mike was great at reserving an indoor climate control unit and made himself available so she could come in and sign her first contract. I was able to coordinate the storage reservation and move in from Southern California with ease, This is second year we have used Storage Depot and highly recommend them to anyone needing storage!!!