I received less than average service at this particular location…read more People who are actually there don't even attempt to help and when they do- it's lackluster service. Even going to the counter to pick up my glasses there were 2 women there, no one even acknowledged my presence. I always wait when approaching because you don't want to assume they are available or they have another customer, so I waited a few moments to be sure. One started cleaning the counter. The other talking on the phone- a personal call- so I approached and they were not happy I pulled them to ask for my glasses that were ready. I did happen to have to go back to have my glasses adjusted and a cute young girl with glasses was welcoming people in. She assisted me and was able to adjust my glasses - as the person who should take the time to do when you receive/pick up your glasses but they didn't. I went back about 2 more times after that and only dealt with her due to all experiences. SHE is the reason this Eyemart Express gets the single star. What is important but unfortunate, I can't remember her name! Where in the world in this city is consistent great glasses and customer care!? I found 1 place then they closed.

I walked into Eyemart express today to purchase glasses, I have used this company for years. On…read moretoday I was not acknowledged nor greeted when I approached the service desk. There was two employees speaking amongst themselves maybe about what was on the computer screen. However, they did not look up to greet me and another employee come over after six minutes of being there. This particular employee offered me to look around for frames. Yet, she began to assist someone who walked in after me. I find this to be completely unacceptable as well as inappropriate. I walked away without service not acknowledging that I was leaving the building. I will not patronize a company with poor customer service.

I had an urgent appointment for vision loss due to an ambush assault and I was 12 min late getting…read morea Lyft and they refused me and said they'll reschedule for next week! What business does that?please guys start reading reviews as I say the Staff is young and no one knows What their doing causing liability issues on this place! I Would not be Surprised if they're Sued and they are lacking professional Skills

The entire experience was professional and I was treated with dignity. I have had great experiences…read morewith Dr. Platt and Dr. Broome. There staff answered all of my questions and addressed concerns that I would have been unaware of since I have not visited an eye doctor much. The facility was clean and organized. I am extremely satisfied.

My family members were patients of Dr. Casella's eye clinic for years; however, due to their…read morebilling staff member, Shana being rude and ugly to me on several occasions we will never return to this eye clinic. Every time we come to see him for an eye exam, we get a bill even though our insurance had stated that we are covered. Stupidly, I continued to pay even though they have shady ways of doing business. We have even called the insurance company and had 3 way conversations stating that the service was covered. This weekend I received another bill and contacted their billing department and this person was again rude and nasty telling me she was not going to resubmit the claim even though she clearly remembered having the 3 way call with my husbands insurance company. I will never ever go back to this eye clinic and hope that you choose a different eye doctor before you go and have to deal with these nasty people who work in his office's billing department. I have never been talked to by an office staff member before in this manner and I refuse to be talked to in the condescending way that I've been spoken to by this person. Dr. Casella, you really should consider getting a different person to handle claims for your office. I asked to speak with you so I could tell you myself and I was ignored.

I came to patronize this place because my last eye care center was making me pay for things that…read morethey didn't honor and never reached out to me when it was time for a new eye appointment. I honestly never heard from them again, so I guess they took my money and ran with it. So I decided to come here. My mother is a patient here and they honor my insurance here so those were all pluses!!! The staff and doctors here are very friendly and gives you the utmost respect while in their care. I had two appointment with Dr. Ben. He checked my eyes to make sure they were in tip toe shape and he fitted for contacts. The contacts that I was given were and still are the best ones I've ever used. Previous ones would dry out and kind of irritate my eyes but the one he issued me feels like I'm not wearing anything at all!!! I love that!!! I also purchased glasses here as well!!! The lady who help with the glasses purchases is super friendly and very helpful!!! I had a hard time deciding what I liked and didn't like, she gave great suggestions. I went with her suggestions and I think I will have a great pair of glasses. This business also keeps up with its customers by sending appointment reminders and letters in the mail. This is what the last place I used lacked in and I'm grateful that I found a place that didn't miss that mark!!! I think this place will do fine with all my eye care needs!!!!

I love this place. Have been going there for my eyecare needs for several years, both for eye exams…read moreand for eyeglasses / contacts. They've always been super helpful, easy to work with, as well as great when it comes to warranty work. Love the doctor on duty - he's performed every exam I've had and is not only very professional but also knowledgeable and willing to answer any questions you may have. Occasionally this store may be super busy, but when someone greets you to let you know you'll be taken care of next or that there is someone in front of you, you know they will get to you as soon as they are through with the customer ahead of you. Highly recommend this store and its employees!

Professional and courteous I was in and out with my exam. Very little wait time. And though I…read moredidn't purchase glasses from them because I had 2 pair already in mind they were still helpful in places to look for my particular style.

I made an appointment to get a new eyeglass prescription. As I was led to a room, I told the lady…read morethat I wasn't going to get my eyes dilated today. You'd have thought I told her I was gonna stick needles in my eyes the way she reacted. She told me that "everyone" got their eyes dilated to which I repeated that I wasn't doing that today. She continued to push, saying it was "protocol". I reiterated that I wasn't doing that today and when she continued trying to get me to acquiesce, I told her that she was probably used to old people giving in after that much pressure, but that wasn't gonna happen with me, and I asked her nicely to just drop it. She said she, "Wasn't gonna get talked to like that" and stormed out. When Dr. Daniel came in he seemed a bit uptight... and began to explain why I should get dilated. I told him why I wasn't and that I was supposed to be just getting a new prescription. He seemed a bit chapped and then he walked out. I got the impression that they don't like being told "no". I know the reasons for the need to get dilated, but I just wasn't able to do that TODAY. They did send in a nice lady, Hailey, to examine my eyes and she was friendly and professional.. but I won't be going back there.

Dr. Marks is a GREAT Eye Dr.; have been going to him for years. He did my cataract surgery some…read moreyears ago and it was VERY EASY! Office staff is also wonderful, nice waiting room.

Dr. Brown is amazing! She caught my sons juvenile glaucoma and is always a delight. I trust her…read moreprofessionally & recommend all my friends & family to go to her.

Eye exam for my son and I went great!! Very great eye care place to go if you value personable…read moreservice, and great knowledge of the eye. Also, getting educated on solutions to help you live a healthy life for your eye, instead of trying to take all of your money!!! I would give the place 10 stars if I could, because I left with a great smile and it wasn't a dentist visit!!!!