I made an appointment to get a new eyeglass prescription. As I was led to a room, I told the lady…read morethat I wasn't going to get my eyes dilated today. You'd have thought I told her I was gonna stick needles in my eyes the way she reacted. She told me that "everyone" got their eyes dilated to which I repeated that I wasn't doing that today. She continued to push, saying it was "protocol". I reiterated that I wasn't doing that today and when she continued trying to get me to acquiesce, I told her that she was probably used to old people giving in after that much pressure, but that wasn't gonna happen with me, and I asked her nicely to just drop it. She said she, "Wasn't gonna get talked to like that" and stormed out. When Dr. Daniel came in he seemed a bit uptight... and began to explain why I should get dilated. I told him why I wasn't and that I was supposed to be just getting a new prescription. He seemed a bit chapped and then he walked out. I got the impression that they don't like being told "no". I know the reasons for the need to get dilated, but I just wasn't able to do that TODAY. They did send in a nice lady, Hailey, to examine my eyes and she was friendly and professional.. but I won't be going back there.

Dr. Marks is a GREAT Eye Dr.; have been going to him for years. He did my cataract surgery some…read moreyears ago and it was VERY EASY! Office staff is also wonderful, nice waiting room.

Incredible service!! Greg and his wife truly go above and beyond. Treated me like family on the…read morephone before I even went to my visit.

Greg is friendly and engaging. He is quick to thoroughly explain exactly what he sees and does. I…read morerecommend him without hesitation

My family members were patients of Dr. Casella's eye clinic for years; however, due to their…read morebilling staff member, Shana being rude and ugly to me on several occasions we will never return to this eye clinic. Every time we come to see him for an eye exam, we get a bill even though our insurance had stated that we are covered. Stupidly, I continued to pay even though they have shady ways of doing business. We have even called the insurance company and had 3 way conversations stating that the service was covered. This weekend I received another bill and contacted their billing department and this person was again rude and nasty telling me she was not going to resubmit the claim even though she clearly remembered having the 3 way call with my husbands insurance company. I will never ever go back to this eye clinic and hope that you choose a different eye doctor before you go and have to deal with these nasty people who work in his office's billing department. I have never been talked to by an office staff member before in this manner and I refuse to be talked to in the condescending way that I've been spoken to by this person. Dr. Casella, you really should consider getting a different person to handle claims for your office. I asked to speak with you so I could tell you myself and I was ignored.

I came to patronize this place because my last eye care center was making me pay for things that…read morethey didn't honor and never reached out to me when it was time for a new eye appointment. I honestly never heard from them again, so I guess they took my money and ran with it. So I decided to come here. My mother is a patient here and they honor my insurance here so those were all pluses!!! The staff and doctors here are very friendly and gives you the utmost respect while in their care. I had two appointment with Dr. Ben. He checked my eyes to make sure they were in tip toe shape and he fitted for contacts. The contacts that I was given were and still are the best ones I've ever used. Previous ones would dry out and kind of irritate my eyes but the one he issued me feels like I'm not wearing anything at all!!! I love that!!! I also purchased glasses here as well!!! The lady who help with the glasses purchases is super friendly and very helpful!!! I had a hard time deciding what I liked and didn't like, she gave great suggestions. I went with her suggestions and I think I will have a great pair of glasses. This business also keeps up with its customers by sending appointment reminders and letters in the mail. This is what the last place I used lacked in and I'm grateful that I found a place that didn't miss that mark!!! I think this place will do fine with all my eye care needs!!!!

POV: bringing mom in for her annual exam & glasses APPT:…read more***** (5/5) Availability within 2 weeks; easy to make; multiple appointment reminders received LOCATION: ***** (5/5) convenient to Aiken or Augusta or North Augusta (all) area residents OFFICE: ***** (5/5) large, well lit, clean, beautifully decorated with art work of all types of animals wearing glasses (loved it!!); reception was warm & welcoming DOCTOR: ***** (5/5) Patient with care of my elderly mother; thorough with explanation of her eye issues both past and present; accepts most all eye insurance programs including Medicare GLASSES: ***** (4.8/5) good selection of both regular & sunglasses options; excellent help to ensure the glasses chosen would fit mom's lifestyle, hobbies and needs; they offer progressive lens, magnetic frames for easy sunglasses frame attachment, transition lens as well; only negative is the cost ; was impressed that person helping did try to find every available discount PRICE: $900+ with Medicare but no insurance for glasses/lens PARKING: (4/5) curbside, difficult backing out of spaces into traffic

Outstanding service from initial customer service to delivery and fitting of ordered glasses…read more Everyone was outstanding but Tori went above and beyond to help me out.

***this is reference to Dr. James Oakman procedure and care diagnosis***…read more This botched cataract surgery took place back in 2010...they hit a blood vessel during stitching closing at the end of procedure. Sigh. I'm only giving 1 star because my father's eye surgery was botched and recovery diagnosis ended up making my father blind. This changed my father's life from being independent one day to co-dependent for help. And changed our whole family's life to be caregivers. One day my dad could drive ... the next - NOT! I keep hearing this was the rare and first time this had happened with Oakman... What I've learned after the fact is only Because of this experience, we should have gotten a 2nd and even 3rd opinion from different surgeons on draining the blood filled eye...but was never told to go get that as option, as some self assuredness kept coming from the doc... wrong - go get a 2nd opinion! This, the optic nerve died. Yes, it's all hind sight now. I'm sure he's a good dr. overall ... just not that day for my dad... sad... You may not like my review and I'm sure he's great. Just more careful in future now, I'm sure.

Dr. Oakman has been successfully treating me and my family for 20 years…read more Just like real quality "Made in America" products, Dr. Oakman is one of the few high quality, high caring, "Made in America" doctors that are still available to serve patients. Dr. Oakman saved me from blindness in my left eye and he has helped thousands of others save their sight through his skillful surgical skills, and careful and caring methodology. Just a few examples of his service: 1. When we had a serious financial reversal and lost almost everything, including our insurance, Dr. Oakman continued to serve us as he always had before, adjusting prices, giving low-cost treatment, helping us figure out how to reduce costs in a variety of ways, and giving us samples to keep us going until we were back on our feet. Not only did he never complain, but on the contrary, he was always happy to see us and help us through whatever eye issue we had at the time. 2. It is common for Dr. Oakman to go to foreign countries at his expense to help people who could never afford any kind of medical service. He takes hundreds of pairs of glasses and helps people see that would never be able to without his help and care. He also provides a variety of eye clinics for these same people. There are literally thousands of people throughout the world that would not be able to see if it were not for Dr. Oakman's kindness, generosity and skill. 3. During the time of my financial duress, I was in an automobile accident that caused my left eye to to filled with glass shards. We were living in a different city, when my wife called Dr. Oakman and asked what we should do. He immediately told my wife to get me in the car and drive to Augusta and when we arrived he would see what he could do. While we were headed to his office, he set up an operating room in the basement with all the instruments and medicines that would be necessary. Once we arrived, Dr. Oakman carefully, gently, methodically removed every single piece of glass. He made sure that I constantly had enough liquid numbing medication to prevent me from ever feeling any pain at all from the lengthy surgery. After the main surgery and glass removal, Dr. Oakman insisted that we stay at his office until I was completely comfortable and he was absolutely sure that every single piece of glass had been removed to my his and my satisfaction. My post op treatment was excellent, with Dr. Oakman following up regularly with advice and help where needed. This was quite a traumatic experience for me and my family, but Dr. Oakman saved my eye and my eyesight is actually better in the eye that he repaired than in the healthy eye. Except for very occasional night driving glasses, my vision is still quite good as I approach AARP membership! It is very likely that I would have lost my left eye had it not been for Dr. Oakman's skill and help. You can feel confident that you will receive the best care possible from Dr. Oakman. Mike Dowling and family

Had an appt for 9:15 and was called and asked if I could come in at 8:30 instead. I arrived at 8:30…read moreand proceeded to wait for over an hour to be seen. No apology or acknowledgement at all until I mentioned it. I believe this was very disrespectful of my time. Doctors think their time is somehow more important than mine. This could have been avoided if I had just kept my original appt. I was doing them a favor by changing it and agreeing to come in earlier.

I was trying to get lasik and told them I was allergic to NSAIDs (Non Steroidal Anti Inflammatory…read moreDrugs) and found out the hard way they prescribed me NSAID eye drops. Fast forward to my birthday weekend spent in bed with swollen eyes and having to cancel all of my plans. Between this clearly avoidable issue, the fact that it took over two hours to do the lasik consultation (of which I spent 1 and half hours waiting), and the $200 fee for the consultation (while other eye doctors do this for free) that only resulted in me being blind for my birthday, I simply don't know why anyone would go to this place. Would definitely not recommend this place.

Absolute scammers! $129 in fees I didn't agree to (one I flat out declined and got tricked into)…read moreand didn't even get a prescription I can actual have useable glasses made from! Claim to have cutting edge technology, but use equipment I haven't seen at an optometrist's office since middle school. Discussions with a few friends mention the same issues of being tricked into racking up charges. Future complaint with licensing boards and BBB to follow.

I've been going here for 25 years. First with Dr. Geer and now Dr. Abbas. Excellent care.read more