Very rude . Told had no time to help pick out new tile when my back ordered tile wouldn't get here in time. Had to make an appointment for something that should 5-10 minutes to quickly pick out read more

I had to make a change on the tile for my bath after I was sold "in stock" tiles. I was advised I needed to make an alternative choice because they sold me something that was not actually in stock but I digress! .They sold me something else that was (unbeknownst to me!) a non-refundable special order. When I found a tile very similar to the original tile I asked for my money back. Absolutely SHOCKED that I could not return the tile. I had paid $140 in freight charges between both orders which is a fancy way to up-charge the tile when shipping to Charlottesville. I also got none of my money back. Would never recommend them to anyone else and I think my contractor feels the same way. read more

In a word--exasperating. Working with "the girls" at the Charlottesville location is like hiring an aloof babysitter. The only employee with a work ethic is the warehouse manager, Ryan. He is not a Gen Zer. I'm convinced the hiring protocols are either DEI or nepotism. The bottom line is generational deficiency --untrained (unskilled?) products of groupthink when 'less is more' unsatisfactory service. Return phone calls and email replies are consistently ignored. Little white lies creep into the timeline of promised delivery. Broken tile arrives specially ordered from another state with an automatic $50 shipping fee to arrive at the Cville store. Need I say more? read more

I have been shopping here off and on for 15 years. Morris has one of the best selections in town. I am a designer, and am always hesitant to suggest that my clients go in to have a look around, because the customer service is historically cool and unaccommodating. When I can be there with them, I am, but when I can't, I warn the client up front. Today was so frustrating I am compelled to report that the two associates were exceedingly frigid, rigid, defiant, and rude. I have zero tolerance for poor customer service. We were there from 12:00ish to 1:00 (1:00 closing time on Saturdays for which we were well aware), and the vibe bordered on hostile. We were confronted 3 times with a countdown in an attitude that was clearly meant to usher us out as quickly as possible. Not a smile or a kind word was offered, not a gracious remark to please schedule a time to return, not a facial expression that would indicate anything resembling service but instead only disdain. When I commented that they could offer some kind service instead of the rigid reminders to leave, we were met with a hatchet chop to his palm to indicate that they close at 1:00 and "we have other things to do". Trust me, I can appreciate closing time, but not this bad form, not this poor etiquette, not the pompous attitude and never the hatchet chop to the palm. We walked out the door at 1:01. It is extremely unfortunate for such a high caliber selection of goods, to have consistent customer service in such contrast. read more

Sara is always so helpful with color/tile selections and Wayne and the crew in the back take great care of you, too.

inquired about an order (whole house materials) - several times by phone and online. No one bothered to reply. No return call and no online response. once you order they couldn't care less. Sever all cases contained breakage. Two pallets/rooms were entirely different than the sample provided. Zero from the distributor or the main office. I had better service at every other vendor we used. Shop elsewhere. Any internet vendor such as TileBar beat Morris price and service. without even making an effort. read more

The customer service is abysmal. If you are with your designer they are very professional, but forget about it if you want to make selections on your own. Getting someone to respond to an email or phone call is near impossible. Unfortunately, my tile person insists on working with Morris Tile. I would caution anyone to avoid this place as getting answers after the fact is near impossible. The most unprofessional, unresponsive staff I have ever had the displeasure of working with. I would gladly pay more for better customer service. Next tiling project I will find a designer that works with a more professional company. read more

STAY AWAY - - Take your business and your money to Sarisand Tile where they treat customers with respect. This review highlights the incompetence, the lack of customer care and blatant dishonesty we experienced at Morris Tile in Charlottesville, VA. But judging from the abysmal customer reviews here, Richmond isn't any better. Clearly, this company does not care and has no shame because they have not improved. I am a designer, but I am new to the VA area and I can honestly say that Morris Tile in is one of the worst companies we have ever worked with. There are two saleswomen in the Charlottesville location. Unfortunately the one we interacted with is completely incompetent, always confused and unfocused, ignorant of the products and could barely use the computer to check inventory, prices and place orders. A transaction that would normally take any competent showroom less than a half hour took 90 painful minutes. We wondered if the sales woman was the wife, sister or some other relative of the owner because she would have been fired, if Morris Tile operated like a normal business. We have spent more than $4,000. at Morris instead of Sarisand because our installer recommended them. We recently re-orderd some additional tile that they keep in stock, thinking we might need some overage to complete a project. This was STOCK item they keep on-hand NOT A SPECIAL ORDER. Nevertheless, It typically takes them 4-5 days to get stock from their Richmond warehouse. A day after the order for extra tile was placed, prior to the tile being picked up in their Richmond warehouse, we canceled the order and asked for a credit or a refund. We were told by the befuddled salesperson that she needed ask permission to issue a credit and/or refund and admitted that she didn't know how to do it and that she needed to ask. We followed up with calls and emails. At first she told us that she did not yet have an answer. After that, she just stopped responding. We called, left messages, and emailed and there has been zero response. They did not even charge us a restocking fee, they just KEPT the tile AND all of our money. This is dishonest and wrong. read more

Great selection, but they are not too excited about working with individuals. If you go with your design person they are all over you because they know they need to be helpful with the trade to continue to gain business. If you go by yourself, not too interested in working with you and you get the bare minimum. Other tile distributors in the area are better at helping individuals. Perhaps there should be a open to the trade sign on the door. read more

Wayne in customer service is always very helpful and very pleasant. I did purchase Travertine for my kitchen last year. Unfortunately, my brother and father passed away within 3 months from each other and I never had the opportunity to even look at the travertine until a couple of weeks ago. It appeared 99% of my purchase looked pink instead of the Walnut I ordered. I requested to return the tile and even pay a restocking fee. They abruptly stated "Its too long a time." So, sad! I will shop again, but with hesitancy. read more

Good place to shop for your tile needs. Nice selection of tiles, good customer service and honest prices. read more

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Great selection, tons in stock and quality is top notch. We only shop for tile here. They are tile gods!

Nice showroom. Nice, helpful knowledgable employees. Great prices. They just need more staff!

Great service, great prices and a fabulous selection!! I love this place!! Well worth a drive from Charlottesville for your tile!! You'll save money for sure!! read more

Like another reviewer, felt like they didn't want to waste their time on an individual DIYer. I might try portraying a busy tile installer next time to see if I can avoid the attitude. read more

When shopping for tile, I typically have an idea of what I want, and have a cabinet or vanity that I need tile to coordinate with. Regrettably, I do not have a very good eye for color and I find myself wandering around endlessly from Lowe's, to Home Depot, to various tile stores without being able to make a decision. I have purchased tile from Morris for about 5 projects, all of them small, (2 kitchen backsplashes, bathroom floors, etc, over a 10 yr period.) I have been assisted by Aimee several times, and another lady, I believe her name is Susan, and each time they were able to show me options and help me pick something out that fit my needs and budget really quickly, and each time the project turned out beautifully. They give me all the time I need, but I find if I go straight to Morris Tile, I don't need much time. They are so good at what they do, I have gotten to where I trust their judgement about what will look good and can make a decision without worry. As for the reviewers that claim they "don't want to waste time on individuals", that is hogwash. Call ahead and make an appointment and you will be given all the time you need. You can usually get an appointment the same day, or that has been my experience. You do not have to have an appointment, but if they are busy with people who are doing entire houses who had an appointment, they are not going to drop everything for a walk-in, and it could take awhile before they get to you. read more