My husband was there he said it was completely disgusting and most of the staff are very…read moreunprofessional i in no way recommend the washburn house

If I could give 0 stars I would This place is disgusting…read more Mice crawling on you in bed Couldn't stay. Tried again year later was in wheelchair due to fractured ankle which I told intake on phone Said ok but when I got there made a big deal and wanted to send me to hospital Don't know why still in business or why people rate good but this place is a total pit and staffunprofessional

I'm totally disappointed in this center since the start of COVID they have gone seriously downhill…read more They ask that if you have certain symptoms to stay home and notify the center. I did just that and was told they may bridge me a script until i feel better 3 days go by no call back. Then I call upset explain and they offer me comfort medicine and have now left me without meds for well over a week. Come on I'm following your rules and being punished for it. Shame on y'all:

If I could give this place a 0 star I would. I had to pick my son up from here, because he started…read moregetting a really bad infection with his teeth, for 2 days they kept telling him tomorrow the doctor will give you Antibiotics...that never happened. I pick him up to bring him to see a doctor and yes he had a very bad infection and also Ammonia in the lungs. He went in to detox here, and they completely Ignored the fact that he needed antibiotics. These people don't care and they treat you horrible. Do you job!!!

I arrived, very enthusiastic about turning over a new leaf, and looking forward to what I expected…read morewould be a benign process. I completely understood the reason for the search of my belongings and my person. I understood why I was not allowed to bring shampoo or liquid hair product onto the unit. I'm still not sure why they took my deodorant and makeup, but, whatever. What followed was a cascade of negatives. I didn't suffer too much from withdrawal, just a little bit of tremor. The lithium they gave me allowed me to sleep well. One of the counselors took me aside as he did everyone, and gave me a three page list of "thou shalt nots." Fair enough. There are no tvs in the semi private rooms. No pictures on the walls. The mattress on the bed was about 4" deep. The food was horrendous. Who eats canned vegetables any more? The groups that they ran were, sadly, a takeoff of AA meetings. I can get that crap free anywhere. There was no real one-on-one counseling. And the staff's overall attitude was one of thinly veiled disparagement. I think I would have been okay with the place but for that attitude. Yesterday moening, on hearing that there was a Christmas tree in the lobby, I snuck downstairs for a peek. The charge nurse asked me where I had gone. I told her. At no point was I alone. She said, "You know, I should strip search you for leaving the ward." That was it. Wow. Of all the ways she could have addressed me, she chose a little bitch-on-a-power-trip statement. After about 48 hours of being treated like a felon, I decided I had had enough and resolved to leave. You should have been there to witness the way the staff acted toward me then. Vindictive. The charge nurse said, "You can't leave until you've spoken with the doctor." I told her, "I'm not here on a paper; I am here voluntarily, and I am leaving. Please give me my stuff." They gave me my stuff. (Except, when I got home, my klonopin was missing. One is the asshole staff actually stole my klonopin). I took my belongings and went to wait for my ride in the downstairs waiting area. One of the the male staff told me, pretty harshly, to get out and wait in the lobby. I went to the lobby. Then another of the staff told me I had to leave the premises. Now, the hospital is in a very bad section of Worcester. I am 56 years old, short, and wear glasses. I am a target, if someone is looking for one. It is November 30th, and cold out. It was drizzling. My cellphone was dead. I ended up hiding on a doorstep in an alleyway next door for two hours until my friend was able to get there. there. F*** you, Adcare. I suffer from an illness. Would you treat a cancer patient that way if she wanted to go home early? Someone with an infection or other visible physical ailment? Your obvious collective contempt for your clientele reveals your underlying belief that we are somehow bad, and need to be controlled, or punished for failing to be "normal." May I remind you here that alcoholism is a serious, tenacious, and often fatal DISEASE? Your Nurse Ratchet act showed me your true motivation (money) and revealed your scorn for those you treat.

When I called for help, administration flat out lied about the treatment and type if care I would…read morereceive. There isn't one single Psychiatrist on staff. The only medical personnel are nurse practitioners. They worried more about the meds which weren't for my mental health that I've been on for years, than trying to adjust my psychiatric medication. It was a fight 3x a day to get my regular meds which in turn made my 5 days there a living hell, along without the proper treatment. My belief is that they are sucking insurance companies dry, and pay NP's to do a job which they don't have the qualifications for. One gentleman's insurance company flew him all the way from California only to find out what a racket this place is. He left AMA, and so did I. Luckily I didn't have a10hr trip to get back home. My so called therapist only talked about herself. The only positive things about the place was that it was clean, and the techs were wonderful! I'd rather had been at CHL if that tells you guys in MA anything. At least you see a psychiatrist who tries to help instead of hinder.

This place sucks! You don't see a psychiatrist you don't see a therapist until 5th day. All the…read moregroups are baseless. Go to Menninger instead. If I could give this negative stars I would.