I'm totally disappointed in this center since the start of COVID they have gone seriously downhill…read more They ask that if you have certain symptoms to stay home and notify the center. I did just that and was told they may bridge me a script until i feel better 3 days go by no call back. Then I call upset explain and they offer me comfort medicine and have now left me without meds for well over a week. Come on I'm following your rules and being punished for it. Shame on y'all:

I tried to get help here, I really did. but they would not help me. I was in massive pain and I had…read morehoped they would relieve me of it. I was so wrong. They did not take the withdrawls away. I couldn't eat. I couldn't sleep. eventually that kind of thing takes a chunck out of your mental health. still I tried to talk to someone as I was beginning to become depressed, agitated, and frankly suicidal. I just wanted the pain to end. they did not dose me based on what I was using before going in, they give everyone the same dose and expect them to get through it. I knew my best chance for success was to go up on the methadone and be discharged to a clinic to stay on it so that I could get more help that way and eventually come off of it. I had never felt so much pain and discomfort in my life. I just wanted it to end. I tried talking to a social worker, I tried to let them know how I was feeling, so that hopefully someone would talk to me and be supportive and help me through these feelings of utter despair. they kept yelling at me and kept telling me "no!" so I said I wanted to leave even though I didn't. if someone had just been kind to me, if someone had just spoke to me, i might have made it. now it feels like because I am what I am that they were not willing to help me. they discontinued the methadone and wasn't going to help me get into the clinic. if you or a loved one is reading this, I would advise that you find somewhere else. somewhere better. where they can see a patient feeling pain and bad thoughts and talk them through it. otherwise they are going to make you feel small and uncomfortable and your choice to be there might have been the biggest mistake of your life. I am home now. I tried to die. I didn't thankfully. I did finally get some sleep and was able to keep food down. they would not allow me to safely call for a ride in the hospital once I told them I wanted to leave. then when I was outside one of the nurses came out and told me to get off their property while I waited for an uber. I never felt such shame in my life. these are not nice people. these are "professionals" who sent a suicidal girl home because she was in too much pain to eat or sleep. and the second I did finally sleep they woke me up. I couldn't believe it. I could not get back to sleep. the withdrawal was too much. I don't want anyone else to have to ever go through what I went through there. don't send your loved ones to adcare hospital. because they might just leave and die before they get the help they need. thank you for reading this and I hope it has helped at least one other person to avoid such shame.

My father recently completed alcohol detox there. Staff…read morewere incredibly short and rude with my mother, both during intake and on the phone when she repeatedly tried to tell them the medication list they had for him was incorrect and included gabapentin, which his doctor had recently taken him off of due to a prior adverse reaction. Instead of checking/confirming with his doctor, they brushed her off and said "We have the list from his pharmacy"--- which was not correct because it still included the gabapentin. When she called to follow up (because she did not feel heard by the intake staff), or to ask a question about insurance coverage, staff either told her they would call her back but never did, or transferred her to voicemail, and her messages were never returned. THEN, when my dad returned home, he was so overmedicated on downers that he was slurring his words! When my mom called Adcare to ask what kind of drugs they had given him and when, they said the night before he had been given a combination of ....melatonin, benadryl, AND GABAPENTIN!!! A quick Google search, and even a non-medical professional can find out that that's not a recommended combo, especially for older folks who could have slowed breathing, fall risks, etc, (and definitely not for people who have had adverse reactions). Finally, the discharge paperwork they sent home said, "Patient given a prescription for Narcan." and the box was checked!! My dad is trying to kick alcohol -- Narcan is for opioids, so we are not sure what to make of that. Patients are more than addicts, they are vulnerable humans who are there to get help and care. They and the people who love them are trusting that they will be safe there, and deserve better. This might have been a better review, if staff had approached a caring family member's concerns with empathy instead of brushing them off, and been willing to take a moment to check and confirm my dad's meds list.

My husband was there he said it was completely disgusting and most of the staff are very…read moreunprofessional i in no way recommend the washburn house

If I could give 0 stars I would This place is disgusting…read more Mice crawling on you in bed Couldn't stay. Tried again year later was in wheelchair due to fractured ankle which I told intake on phone Said ok but when I got there made a big deal and wanted to send me to hospital Don't know why still in business or why people rate good but this place is a total pit and staffunprofessional

BEWARE DONT GO TO THIS HOSPITAL…read more So what does this hospital do I'll tell you cause I was there! When I first arrived at this hospital I was introduced to Dr.D I don't know his name cause it's to hard to pronounce. I went in and he did his evaluation on me then after that he asked me some question and I answered it and he just assumed I was lying he gave me a look with hi eyes wide open and said are you lying to me? I then said no why would I? Then I was put into a room with 2 other people another guy and girl, the girl went up right away and then I went into another room and did intake then sent back to the same room, the guy was then taking upstairs and I was in the room by myself I was questioned about some things and asked again are you lying? I then proceeded to start crying because first I was scared, nervous. I then was taken upstairs I was approached or spoken to not face to face but by intercom, wtf ! So then they the dr and nurse started questioning everything and I mean everything and then proceeded to be asked are you LYING? Wtf, for the duration of the time I was tormented being told I don't know how to shower, I don't know how to wipe my ass don't know how to brush my teeth but not face to face over the camera that was in not only the room but also in the bathroom but, it's probably taken out by now. Then every night I was then tormented by these people coming in the hall asking if there is some and so a patient here? Every night I went through this as well as when I got my night meds something was not right cause i never had any type of nightmares but I was there and started having nightmares. Then not only were they asking if I was there but they went by my maiden name as well as my first married name. I was being scared every day every night I was told to do things and I'm asking why am I doing this but they kept returning "WE ARE TRYING TO HELP YOU" by scaring me by telling me idont know how to wipe my ass don't know how to do anything. Then I had diarhea I was then told are you kidding me she did this in my bathroom, then also every night I mean every night this bitch would scream "I WANT HER OUT OF MY HOSPITAL" he the dr says i cant do that not only was my life at that time was a living hell when I was a patient, I will never never forget my stay there so if I were you looking into a hospital for yourself or a loved don't go to this hospital!!!!

This place is a joke. They kidnap you and dehumanize you like nothing I've ever experienced. They…read moredo far more harm than good. Empathy is not a priority. They are all about the money. I saw a financial advisor before I ever saw a Nurse practitioner. Never saw a doctor. Was ignored for 8 hours while I vomited profusely. Got treated like a criminal. Never addressed my anxiety for which I was sent there. Baystate hospital in Springfield sent me there without my consent and they took all my possessions, phone included, and cut me off from my family and friends. My family didn't know where I was for 48 hours. Crazy patients running around naked and smacking people at random. They use psychological torture to keep you there so they can get a check. Someone needs to investigate this place.

Hello, I am writing…read morethis message because I feel that you have failed me as my Primary Care Provider. I have seen you or your NP, Mr. Abraham Ballah for my current condition with my back pain. The medication prescribed has been helping to get my pain from level 8 to level 5. An x-ray was ordered on the day that I saw Mr. Ballah. No one reached out to me to tell me my results. On 9/9 I left my job in an ambulance to the Emergency Department because of the pain in my back. The ED doctor suggested an MRI to see the Spine Center. The MRI was done on 9/8. However, the MRI was not read by the time of my appointment at the Spine Center with Jason Langlois, PA. on 9/18. It was a wasted appointment. I faxed my paperwork for PLML. You then referred me to the Spine Center to sign off on my PLML paperwork. Upon contacting the Spine Center, I was told that they do not sign off of PLML paperwork. I was also told by the representative that my PCP is supposed to help me with this. I spoke to the Dr. Chen at my appointment at the Spine Center on 10/18 about helping me with the PLML paperwork, and she told me that she has not ever done that. You, Dr. Semaan have basically dusted your hands with my care about my back situation once I saw the Spine Center on 9/18. I have been out of work since 9/9 due to my condition. My financial income has been severely my ability to pay my medical bills and caused a great deal of anxiety as well as bad mental health. I am unable to go back to work until a doctor listens to me. You, Dr. Semaan are my primary doctor. Which means to me that you are the doctor that should be my first PATIENT ADVOCATE! The person that referred you to me has left your care due to your poor bed side manner and lack of care for your patients. I will need to find another provider. I will be cancelling all future appointments. Very Disappointed, Ugeana Grant

Dr Rita Seeman is an outstanding family practice doctor. She care for her patients…read more Her nurse Danielle amazing services. The office staff are the most horrendous, unhearted people I met. They never smile, or make an attempt to assist a patient's when they need to change an appointment for x or y reason. Not sure why they work there. A better and supportive staff should be provided for Dr. Seeman. Her staff does not support her kindness!!