I was with a competing insurance company for over 25 years with excellent customer service . That…read moreagent retired and sold his agency . i switched to John Klein and he assured me he would provide the same customer service . Two years later not a single interaction w him as he turned me over to his young inexperienced staff that have a lot to learn . Rates went up 12% in year one then 18% more year two . Zero accidents , zero tickets , clean record . I switched again mainly for customer service and then find out i am now saving over 20% from my original policy w him and a staggering amount over their current quote

His team was really helpful. They helped me when I was in a serious jam. I needed home and car…read moreinsurance that was affordable and I needed it quickly. Not only did they get that done for me, but they also made it easy, handling most of the complicated paperwork.

I've been waiting a whole week for a home insurance quote. They don't even pick up the phones.read more

This place is horrible, they screwed up my policy and never return my calls. Have no idea what…read morethey're doing.

I want to say that's is the Best Insurance business ever! I really love how they communicate and…read morereally work with your best needs! I also love the treatment you receive from the moment you call! Marianne is a gem! She is professional and courteous! She really went out of her way to help me get my needs met! Tami and his team are the best in the business!!

I have been with Rahmi since day 1 in his Belleville office. After a few minutes with him he made…read moreme feel like family dispite his large client base. That is a difficult it thing to do. I highly recommend Rahmi from State Farm for your insurance needs. His professionalism, expertise, and excellent customer service and staff made my experience stress-free. Rahmi goes above and beyond to find the best coverage tailored to your specific needs. Trustworthy and reliable in my book.

Great place, showed me many options from different places insurance providers. New office and…read moredefinitely looking forward to them growing. They kept in touch with me and gave me updates even though I didnt get a policy with them on the first appointment.

Terrible company. Been using them for 18 years for home owners. Unfortunately had to file 2 claims…read morethis year for water damage to my home. They just sent me a notice of non -renewal after paying them for 18 years. So if you actually need to use the insurance , they cut you off. Well 2 can play at that game. I'll be sending them a notice of non renewal of my car insurance I have had with them for decades (2 cars). Don't get much for customer loyalty these days. Avoid this company.

I worked as an administrative assistant at Birtwhistle & Livingston for about 7 months. I really…read moreenjoyed my experience there as everyone was very friendly and cooperative. I was kept active with tasks but not overwhelmed and they were incredibly accommodating with my grad school schedule allowing me to come in between my classes. Truly a genuine company, would highly recommend to anyone for work or business!

Amazing service. Helped my parents with their Medicare and even got them a plan with OTC. Ramona…read morewas very kind and helpful through the process.

Came here almost 4 years ago to set up a homeowners insurance policy and perhaps to bundle auto…read moreinsurance as well. The lady who I worked with Judy was nice enough at the time. I set up a HO insurance policy with Cumberland, the auto rates she was trying to get me were not competitive at all and were very overpriced. She was super judge-y and pushy when I politely declined the auto insurance but regardless of that I just went with a homeowner's policy instead of bundling... I've had several issues over the years, first my HO policy went up every year despite the fact that I've never once put in a claim. When I tried to call Cumberland they literally would not speak to me: told me I had to go through Schumacher for any issues and they cannot talk to me. Annoying but whatever... I get in contact with a woman named Leslie because, according to Leslie Judy couldn't help me (? Weird) then Leslie gives me a whole rigmarole about why my rate increases. She claims that Suddenly Cumberland is telling me I'm under insured after having been with the company for two years: the company raised my amount for what my house is worth to almost $200,000 more and raised my rate which is shady as fuck. Finally after a million phone calls Leslie told me the company made a mistake and lowered my rate. Shady as fuck all around... Now I decided, since my Cumberland policy was increasing yet again without filing a claim, to look elsewhere. I called NJM insurance and got an amazing rate (almost $200 less than my rate) which was on par with my current HO policy. I called to talk to someone about canceling my policy with Cumberland and lo and behold Judy can now help me. So I tell her I want to cancel and she keeps me on the phone for twenty minutes trying to change my mind and tell me that NJM is not a good company and that I'm making a mistake, she offered to find more competitive rates and to bundle my auto insurance policy. I told her I was going to switch and made my mind up. She emailed a cancellation form, I emailed it back with my signature and she needs my new declaration page to see if it's "worth it for me" to switch to NJM. I just want to be fucking done with this company and their bullshit and I'm somehow still getting suckered into having another conversation with this woman who was completely unhelpful when I was having a host of issues a few years ago. Where were you then? Seriously I just can't wait to be done with this place and to have a new policy that won't raise my rates constantly and not be able to speak to the company who i have my policy with! Just so stupid and inconvenient. I will never go through a broker again, especially not this company. Yes it might be "convenient" to have someone do the work for you but when I cannot even speak directly to the company that is insuring me I have a real issue with that. Beware and look elsewhere.

I have been with Schumacher Ins. Agency for over 10 years. They never disappoint! One thing I love…read moreabout Schumacher is that each year, they will call me when I can get better insurance rates from a different provider. As a broker, Schumacher goes above & beyond. Specifically, Getine Taylor (and the rest of the team as well) - Getine is always friendly, willing to share knowledge that is in my best interest, professional, and FAST. Her promptness when taking care of me has me spoiled as a customer and raises the bar of excellent client relations for other companies I deal with. Keep up the great work!

Jason is very efficient and professional, found great policies saving me $600 a year on auto…read moreinsurance and another $500 a year on homeowner insurance. My son also called Jason and he is now saving over $100 a month on auto insurance.

I drove by this office and the sign caused the slogan to play in my head, we are farmers bum ba bum…read moreba bum bum bum. When my auto insurance contract came in the mail, I decided to take it in. I am so glad I did! I was immediately greeted by a warm welcoming smile. The owner, Jason, introduced himself and then his wife. We sat down and went over my needs and old policy. He was very attentive and knowledgable. He came back with a quote that was a lot cheaper than my last company. On top of the better rate I was able to get more coverage. I was very impressed. That was the first time I had a personal touch on an insurance purchase. I usually compared rates on the Internet and didn't think much of it...what a mistake! I am very happy with the whole experience. It was well worth the visit. It is a good feeling knowing I can go to the office if I have any questions or concerns.