I've been here myself and had multiple family members take their vehicle and we were treated with anything but respect. STAY AWAY.

We had two cars at Moss at the same time several years ago before it was sold to the current owner. First our SUV was hit in the rear, and although there was no damage to the bumper cover (other than a small scratch which we covered with a decal) the hatch was damaged and the hatch's window was broken. We took it to Moss right away, and even though we were not yet customers, they placed the clear self-stick sheet over the hatch where the window was, to seal it up. When we took it in to replace the hatch, the folks at Moss were easy to work with and the job was well done. The tri color pearlesant white paint was matched perfectly, and they took care of every issue. I think Dennis was the tech and he really takes pride in his workmanship. A few weeks later, our other SUV was hit and we took it to Moss. The tech was also Dennis? And he was great to work with, as were all the other Moss folks. The paint job is perfect and I have no complaints. I have learned that Moss is now owned by a large company which owns many collision shops, and we can only hope that they employ the same quality folks who care about dealing with customers and doing an exceptional job on repairing cars. read more

Do not take your car here even if your insurance company recommends it. They don't believe in doing quality work at all. They certainly don't believe in customer service. Their crew including their regional manager act completely unprofessional. They lie, backtrack, and can't keep up with what they've told you or each other to keep the story straight. This place will take your money, but won't do the work and certainly won't stand behind it. read more

I no longer hold any respect for this business. If I could rate it zero, I would. I took my car there to be fixed after an accident, not knowing that their shop was way beyond capacity at the time. They took a month and a half to fix my car! They were also very uncommunicative about the whole situation, which left me in the position of having to call their shop every few days to figure out what was going on and why my car wasn't ready yet. Not only that, but there were 3 whole days where they didn't even know where my car was! They thought it had been sent to an alignment shop, but it turns out it had been sitting in the back of Moss Body the whole time. And it gets worse. After getting my car back from Moss Body Shop, I took it in to a mechanic for a trip check, and was informed that my ball joint was bad. Moss Body Shop had entirely overlooked replacing my ball joint. It had inches of play in it - even though everything around it had been replaced. Thinking that was the last of it, I had my ball joint replaced and I took my car on a cross-country road trip, only to have my transmission start acting up. I took my car into another mechanic, who discovered my transmission had been cracked in half due to the impact from the initial accident. Moss Body Shop had completely missed another VERY important repair on my car! And I was now halfway across the country. My mechanic also showed me that Moss Body had not properly installed my deflector, they had merely clipped it on, AND had put the wrong fluid in my cooling system. When I contacted Ryan from Moss Body Shop (the only person from their shop who gave me the respect and treatment I deserved) and told him all of this, he informed me that no longer worked there because he was "not satisfied with the way Moss Body treats their customers". It suffices to say, that my car will never be going back to Moss Body Shop and I hope yours never will too. read more

What a nightmare! Kept my car longer than promised, then didn't fix the dent correctly and broke the door so it wouldn't open. I took the car back, they kept it another 2 days, and still couldn't fix the door. When my mechanic looked at it, the door handle was turned backwards. Even I could have figured that out! Horrible communication, very arrogant and condescending towards me, like I was an hysterical female for wanting my car fixed correctly. They are obviously use to dealing with insurance companies who don't care what it costs, how long it takes, or if it is done right the first time. Beware of these folks, I read the other review and was very mislead. read more

Always friendly and reliable, they do great work. I never have to worry about the quality of repairs.

We live in Asheville where on the street parking is our only choice. So our car gets hit and banged up. Driverside mirror twice then someone tore off our bumper. And trust me we park well and are legally parked but people go insane on our street. But all these times Moss fixed them no issue but once when they accidently broke our mirror they replaced it and paid for it. Put our bumper back on via the other persons insurance without a hitch.We will return to them but I hope not anytime soon. Slow Down Asheville!!! read more

They are honest, do excellent work, and stand behind their efforts. My insurance company recommended them and I am glad they did. Our estimator, Mike, was helpful and thoughtful, and was a pleasure to do business with. Based on the number of luxury cars at their workshop, this place seems to be the choice of people who care about their cars. read more

Do not stand behind warranty! Myrepairs were completed with the understanding that everything they did has lifetime warranty. When I took my car to have them replace graffics they said that someone else owened the place now and they would not stand behind the old oweners work. Funny still says Moss body shop on the sign out side! read more

Do not take your car to Moss Body Shop for repair work. Their 100% satisfaction guarantee is a complete farce; I mailed them a letter with my remaining issues giving them a chance to make wrongs right and nary heard a word. After being referred to them by State Farm, they caused $1,000 more damage to my car, i.e. all 4 corners of my brand new car were completely scratched with chipped paint. Then they had the audacity to bill my insurance for their mistakes. I still have hundreds of dollars of repairs left because of their shoddy craftsmanship and complete lack of quality control. Lack of quality control = my windshield wiper goes down cleaning off my license plate versus up on my actual windshield. They are quick with excuses, i.e. the glass guy installed the wiper, the tow truck company must have scratched all 4 corners. They tried to pressure me into letting them make the repairs so they weren't made responsible to pay for another body shop's corrective work. They are cheats and liars and take full advantage of the fact they have a direct relationship with State Farm Insurance; they get to invoice whatever they want to them. This saga has been going on for over a month and I got to see their true, dishonest, condescending colors. Now Moss Body Shop is arguing with the insurance adjuster about the corrective repairs he noted and as the State Farm Rep said, "They are being pushy." Don't let their forced smiles fool you. Do Not Go Here. read more

Moss body shop is amazing! Great customer service and the their work is guaranteed. I would choose them over any other body shop. Thank you Moss for a job well done. read more

I have taken my car here before and they always do an excellent job. BUT this time things did not turn out that way. I had a very small dent in the trunk of my Jeep. I drove around with it for 2 months without any problems and was able to open the trunk. I moved to a new apartment only using this car and opened and closed the trunk probably 100 times. I finally decided to get it fixed because it was starting to rust where the paint was chipped off. When I got the car back it looked great! As it usually does with them! Soon after I tried to open the hatch and it wouldn't open. I called and explained to them what was going on and the nice lady on the phone said it happens sometimes and it's probably just an alignment issue and that it was a quick fix. So I brought my Jeep back in and talked to a man. He had spoken with the long bearded man who fixed my car and he said that when he was working on my car he noticed that a cable was broken already. I said well it worked before you guys worked on it. And he said well its probably from the accident. I said no no no no. He said it's kind of complicating to explain. (I'm not and idiot!) So they tell me it will cost $315 dollars to fix it! That was not going to happen. I was convinced this was their fault so I took my Jeep over to Skyland Automotive to have them take a look at it. They told me that a cable had been broken and zip tied back together! I'm a little furious at this point so I take the Jeep back to Moss. I explain to the what Skyland had found and the man told me that the bearded man who fixed my Jeep had seen the broken cable while fixing my car and zip tied it back together to make it work!!! And he said he got the trunk to open so it was all good. FIRST OF ALL. When you notice that something else is broken that the customer is unaware of, you immediately call them to let them know what parts you need to order. YOU DON'T ZIP TIE IT BACK TOGETHER!!!! So, the bearded man who fixed my car (did a great job on the outside) accidentally broke a cable and is not taking the fault for it for whatever reason. So now I will be paying for it. I guess I could have threatened them and so on but I felt it was not worth it. They can just keep lying. But I will not be letting them fix it. I will be taking it to Skyland. They estimated it cheaper anyways. Loved this pace but will never be going back due to the lying bearded man!!!!!!! VERY VERY VERY DISAPPOINTED!!!! Beware of the lying bearded man!!! read more