I recently found a vehicle at this dealership via CarGurus and reached out to schedule a time to purchase it. As a full-time student and worker living two hours away, I carefully coordinated with the dealership to set up an appointment. On the day of the scheduled visit, I checked the listing only to find it had disappeared. After calling the dealership, I discovered the car had been sold--no one informed me, and I would have made a two-hour trip for nothing. If you choose to work with this dealership, ensure you double-check everything to avoid wasted time and frustration. read more

Had a transmission and clutch replaced. Clutch failed within a few months. Was under warranty and so it was replaced again. Failed again. Took to another garage and fixed it properly. Also changed window regulator which has failed. Poor workmanship clearly. Fortunately I found a garage that does excellent work locally. Unfortunately I'm still paying off the clutch and tranny these guys put in. read more

This Man talks the talk & he Walks the Walk! I have experienced a ton of reasons to distrust "mechanics" working on my car but...... I heard about this Mechanic through a towtruck driver that did me a HUGE favor by letting me know about Mr. Pate. He knows his +trade in & out. He's not afraid of work, He diagnosed my problem right away..., explained it to me & let me know the cost BEFORE he started working on my car! He got right on it & before I knew it, My Car ran like a top & was very reasonable on the bill. He gets a A+ as a grade for his performance! Thank You Mr. Pate! It's comforting to know that Integrity is not dead... Joyce Capers Mustang Owner.... read more

I've had my truck in there 3 or 4 times now. They have always been professional, timely, and courteous. They seem to really care about resolving my problem and getting me back on the road. And I feel I'm getting what I pay for and not being overcharged or up-sold. Thanks!! Jeff L read more

I must say, to have as many reviews as they do and they all be 5 stars is saying something. There's a reason this company has 5 stars and keeping it. As an auto shop for mechanical issues, this has to be the best place I've ever been in all my years of driving. Most honest place I've ever been too. Quality work, fair prices and they make suggestions if your vehicle needs it. If they made a suggestion, you can trust that they aren't saying it to get more money out of you but, to make sure your vehicle is on the road longer and safer. Had my vehicle in and out of there in a timely manner. It was done when they said it was going to be done. They also keep in touch with you about your vehicle through a phone call. If you're looking for a trustworthy auto mechanic, look no further! read more

My husband & I inherited a 2007 car that, though, it was not the least expensive or easiest job, we liked the vehicle & wanted to get it "tip top". We took it to our regular awesome West Asheville mechanics & they fixed the parts they specialize in & then recommended Pate's for the remaining. I explained the situation to the receptionist/wife, Sharon, over the phone not listing a budget & only asking for it to be made "tip top". She clearly didn't listen to me because they fixed a list of items, giving it a clean bill of health & passing its inspection= $1000. They ordered parts we needed to repair the A/C & we brought it back the following week but asked that they take another look because it was still making a scraping, clanking sound= $500. This time however when I went to pay for this part of the repair Sharon called in her husband, Mike, where both of them aggressively were abusive to me (rather than come up with a reasonable middle ground solution to their mistake). He now said that the car wouldn't last long & that he "couldn't be at my house everyday to check the oil" or that "I shouldn't drive it far out of town without a new engine. & good luck finding one!" & they even went as far as mocking me for wearing my mask (which is technically the law). Sure enough, a week later the car died & we had to have it towed back to our house where it now sits dead= $130. The reason I bring any of this up at all is that a week later I was getting an inspection for my Nissan at a different mechanics shop I overheard a customer there describing their recent abusive experience at the hands of Sharon & Mike. Another man in the building said that was the third bad story he'd heard about Pate's Automotive recently. So my conclusion is that despite the fact that I would never normally speak poorly of a small local business (especially during a pandemic) & them having so many past glowing reviews, that if other locals are also suffering at their hands then I have to speak up. Clearly their professionallism & quality of work have taken a nose dive. Don't get ripped off or let someone talk to you like you're a bratty dumb woman. Take your vehicle somewhere else. Anyone who knows me knows I never speak this way about anyone. Feel free to look me up= Morgan Wells Albritton read more

Took my car in without a budget ir anything states. Asked them to get it in tip top shape to where it would pass inspection. They "repaired" quite a few things including "repairing" the air conditioning. Within a few days the car was again making the noises it had been taken in to get repaired. My wife took the car back in where they then proceeded to harass her about her wearing her mask (eventhough) it is theaw. They then told her that the car needed a new engine and "good luck finding one". Didnt offer any kind of explanation or ideas after charging around $1500 to d ok the prior "repairs". Less than a week the car fully died and stranded us in Brevard. Went to a different mechanic to have some work done on my other car and 2 people over heard my story and stated that they had had awful experiences here as well. Seems to me that the 5 star work that used to be done in this shop has seriously gone down hill, as well as their customer service. read more

Anytime I go to an auto repair place and they tell me I can wait to fix something as opposed to upselling me on services I don't need, they have won me over. This is what happened when I went to Pates. I thought I had damaged an axle but after an inspection, they told me everything was fine and that I would need to replace my front brake pads in a few months. I went back to have that done and everyone was exceptionally friendly and did amazing work. I just moved to Asheville and will make these guys my forever auto shop. read more

The best shop I've ever been to. I'm serious. My F-150 was having rear end problems. I dropped it off and said I will be gone for work for a couple of weeks, take your time. The lady called me the same day and told me what was wrong with the truck, and the price. I told her to go ahead and fix it because it was a very fair price. Two days later she called and said it was done. I was floored. I couldn't believe they finished so fast. And did a great job. I haven't had a problem with the truck since. I saw that they were also authorized Jasper engine installer. I bet they would do a great job with that too. I will use them again. read more

Honesty, Integrity, Very Friendly, and Knowledgeable service. Is that too much to ask for from an automotive repair service. Well not if you are referring to Pate's Automotive Services. They set the examples that others should be following. Unlike many repair shops like Midas or Firestone to name a couple, where if you went in to get a wiper blade changed, they will convince you that you need about $3.000 in repairs before you get out the door. I have often found this to be the complete opposite at Pate's, I have gone in thinking I needed an expensive part changed or repair made, and instead of jumping on the opportunity to take advantage of me. I was told that the solution I was trying to achieve could be done with a less expensive repair that I thought I needed. Even when encountered with a problem that could have had many parts changed in an attempt to find the exact problem, instead of changing many unnecessary parts to make money on me, Pate's took the time and effort to try to locate the exact problem, instead of just doing unrequired repairs. All I can say is, it is comforting to know you can still find some businesses that you can trust, and know that when they do repairs, the repair was not only really needed but also taken care of by some of the most well trained and courteous people around. read more

I absolutely love this shop. I was at my wits end dealing with the Ford dealership and their ridiculous prices. I drove to Pates to see what they could do and they told me the repairs could possibly cost upwards of $300 (still half of what the dealership quoted.) Turns out, it was a quick fix and cost me less than $50. Mrs. Pate was very transparent and upfront with me, and I have referred them to everyone I have come in contact with. P.S. if you have a 2010 Ford Fusion and your car has a check engine light on (my issue)...just take it to Pate's, they can fix it faster and better than the Dealership. read more

My wife and I both bring our cars here for servicing. They are friendly, and respectful. All car repair places know the person bringing their car in generally has no idea about cars and how they work, and most of them treat you like you're an idiot. Not here! Since they know you don't know, they explain the problem to you, and give you honest solutions, even when they suggest taking the car elsewhere! Great fair prices as well! I had to get a serpentine belt replaced. AAA wanted $120. Pate's, $85! Fair pricing, and friendly, respectful people will keep us coming back! read more

Highly recommend! This is the only place I have work done on my car. Top notch work, competitive pricing, and professional to deal with. Easy to get in and get car looked at. Can't recommend Pate's enough! read more

I came here after driving the husbands car from Raleigh to Asheville for a quick day trip and realized that his car desperately needed new breaks. I did a quick Yelp search and found this place which was close by and had great reviews. I didn't have an appointment as this was a spur of the moment necessity. I told the receptionist in the office that I needed my breaks checked and oil changed (since that was also past due, thanks husband!) and said she was leaving early but they would most likely be able to have my car finished by the end of the day. She wanted me to call around 4 to remind them of my car and see where they were in the progress since she wouldn't be around. I called a little after 4 and, yay!, the breaks are fixed and I can come pick the car up! One of the mechanics went over my bill and the charges and while I don't know how much break changes usually cost, I felt like my total including the oil change was a fair charge and I felt much safer on the drive back home to Raleigh knowing I had working breaks. For fixing my car last minute with only a couple of working hours left in the day I am so appreciate of Pate's! read more

Great mechanic. They're going to be my go to guys from now on. And their right across the street from a great laundromat. Have a productive day and go to pates read more

The staff here is great. They are easy to work with and they make you feel important. I highly recommend their expertise.

Simply the best mechanic around! I moved here from CA and was in desperate need to find a mechanic who actually knew about carburetors (I own a a classic 1989 Jeep Grand Wagoneer), and I found the "Master of Carbs" and mechanics at Pate's Automotive! I called several other mechanics in the area and they all recommended I go to Pate's- they literally said he was "the best." His lovely and sweet wife runs the Front Office and has great communication with you, keeping you updated on everything, and what your options are once her husband takes a look at your vehicle. The prices are VERY fair, and he even gave me deals on the parts (I checked out the part prices online, and he was always cheaper!) He won't charge you for work that doesn't need to get done, and is always upfront, trustworthy, and dependable. I have been there several times for multiple different fixes, and they always deliver top quality service and expertise. They even fixed the low hanging door on my jeep (they didn't even tell me- they just did it for free :) when I brought it in for a carburetor adjustment. I haven't had to bring any of my other vehicles to him as yet, but you can be assured that I will be bringing them to him when the need arises. They also have several cars for sale outside the shop, and my wife and I have already discussed that it will most likely be the place to buy from when we need another vehicle. Pate's has everything and more that you can ask for in a automotive shop, so stop reading reviews and wondering where to go- just do yourself a favor and go to Pate's! read more