I had such an AMAZING experience with Dyer Animal Clinic and it's all thanks to Chevy Stevens! I…read morecan't say thank you enough! I reached out looking to adopt and this clinic was everything I could ask for. I love the professionalism and the drive to want to help animals in need of a family. I was able to adopt a cuddle bear named Phantom. Ive been with him for three hours so far and it's already been a lot of fun. The process was way smoother than I expected. They did all of the work for me! Phantom was ready to go with his shots and already neutured. Chevy was excellent at communicating and helping me adopt the baby that was perfect for me. Forever grateful to DAC

I'm leaving this review to document an incident involving veterinary technician Sarah Spadoni and…read morethe clinic's office assistant, both of whom created an unnecessarily hostile and unprofessional experience during my dog's visit. This review reflects my experience during that visit and the aftermath. I want this on record because the clinic declined to meaningfully address it, and I believe incidents like this only escalate when no one speaks up. My dog, Chop, has been under the care of this veterinarian for years, and I've spent nearly a lot on his medical. I am deeply invested in his health, which makes the experience all the more shocking. 1. Confusion About Role During the Visit During my visit, technician Sarah Spadoni spoke in a way that led me to believe she was the actual vet. She referred to "her clients," provided medical guidance, and presented herself as the authority during the conversation. Because of this, for about a week afterward I believed she was the new veterinarian at the clinic. I later understood that she is a veterinary technician, which made the interaction confusing to me. Veterinary medicine has clear professional roles for a reason, and during this interaction those boundaries were not very clear from my perspective. During the same conversation she questioned where I obtain my dog's heartworm prevention and expressed concerns about medication obtained outside their clinic. In that discussion she said she believed the medication might not be legitimate and questioned whether obtaining it outside the clinic was legal. I left feeling that if I didn't buy his treatment from them specifically, it might somehow be less effective in preventing heartworm. She also asked about my home location and said she wanted to know the exact area where I live so she could inform her "other clients" to avoid walking in that area due to potential heartworm concerns. That request made me uncomfortable, as I don't want my location shared with others. Overall, the interaction left me confused and uneasy. 2. Medical Advice Later Contradicted Ms. Spadoni provided information that was later contradicted by a veterinarian. Being wrong is one thing; providing information with total certainty is another, especially when pet owners trust staff to know their limits. 3. Improper Handling and Interrogation At one point, my dog was held by staff while my mother and I were questioned as if we were being investigated. This was not standard communication or restraint. It felt improvised and unnecessarily adversarial. 4. Accusations from the Office Assistant When I attempted to address the situation with the office assistant, it escalated immediately. She accused me of negligence and of essentially causing my dog's past heartworm infection "on purpose," despite clear medical records, imaging, and years of documented care. She also made comments that left me with the impression that maybe my dog should be handled more roughly because he was "poorly behaved," something no licensed veterinarian has ever claimed about him. This level of escalation without listening is alarming, especially given my long-term commitment to this dog's care. Why I'm Writing This This review is not meant to start a debate. It is intended to establish a public, timestamped record of what occurred. If future clients report similar behavior, they can reference this documentation. Veterinary care requires competence, clarity, and appropriate boundaries between techs, managers, and veterinarians. Those boundaries were not upheld here, in my opinion. I am updating this review because new issues have come to light, and I believe it's important to have them documented for both myself and others. Let me also preface this by saying that I had no issues with Dr. Ferrell herself, as she has always seemed kind and considerate toward Chop. My concerns are specific to the behavior of the technicians and the office assistant. The day after the incident, the office assistant called my mother, apologized for how she and Ms. Spadoni handled the situation, and asked for Chop's care to resume. While I appreciate the acknowledgment of mistakes, we declined and chose to move to a new veterinarian. Months later, after repeated attempts to get us to return were declined, the clinic included commentary about our interaction in his medical records that I believe was inaccurate and did not reflect what occurred. I was concerned it could complicate his care with other providers. Thankfully, the new vet did not rely on those notes. These actions have raised serious concerns. I have contacted the Indiana Board of Veterinary Medicine and the BBB and am prepared to escalate further if necessary. We have now found a vet who specializes in Chop's breed. My dog has had a difficult life, and the last thing I would ever do is put him in the care of people who made his care more difficult than it needed to be.

Great service. Took the time to talk to us about our dog and treatment ideas. Friendly service…read more Will be bringing our other dogs there

Staff are very kind and supportive. They make you feel very welcome and treat the animals with…read morerespect, giving them the attention they need. Dr. McKay is very attentive and takes time to answer questions and give great information and advice. He is really good with my dogs. I will recommend this clinic.

I was trying to get help for my kitty, she was going from liter box to liter box with no visible…read moreurine or very little , the natural liquid wasn't working, I talked to a witch, that all she would do is lecture me about taking her to emergency,that she has a blockage, I'm 70 on SS and the last time I used ER was 2000 dollars, she was not vocalizing, I knew it was a UTI, I literally just hung up on the witch and I called flossmoor, they were so sweet got me in an hour, God Bless Flossmoor vets, Dr Willard was excellent with my cat, who had a UTI. This witch should not be telling people to go to emergency, what a dip shit

I've brought my old baby here at least three times for urgent care! They've always been very kind…read moreand wonderful to both myself and my pets! I finally had to put down my baby last week and even with all the craziness of Covid they were able to let me hold him and have a few quiet moments as he slipped away from this world! Thank you so much for being so kind in my saddest moments! Wonderful staff and Vet...

They do not answer the phone or return calls. Find somewhere else to go. They aren't even open when…read morethey say they are supposed to be. You leave a message (if you can) and never hear back from them.

Always had all our family pet members treated at by the amazing doctors at Chicago Heights Animal…read moreHospital for over 30 years :)! Recently Dr. King provided emergency care to our rescue pet during the sub-zero weather days in November of 2019. So very happy that our pet's ears healed, all thanks to the kindness and skills or Dr. King and the staff at the hospital. Sammy would not be alive today had it not been for everyone at CHAH!

My first time here everyone was so nice and professional. I brought my four cats today and the…read moreprices are fair, not cheap but not crazy, and they they are up front about what things cost when I asked, which I love.

Staff is very compassionate and they give the animals the utmost care. I totally recommend. I…read morerecently had to put one of my cats down and when I came out of the exam room I was crying and one staff member gave me a hug . Like I said, highly highly recommend. You'll see. Thanks for reading.