They treat you like you own the store. Ruby loves walking around the store and she gets treated…read morelike a queen.

The store is extremely clean, you are greeted at the door no matter how many customers are present,…read moreThere are sales but not as many on large bird items. I never joined because I thought they were only for four legged family members. Low and behold there was a sale on the last of the large parrot food, but I had to be a member to take advantage, so I joined. I will return with hopes they will be better stocked.

We come here for the huge selection of plants every May. They grow a lot of their own & they are…read moreall beautiful. The prices are comparable to other greenhouse/farmstands around. Not cheap, but nice quality. We got a huge planter full of annual flowers for $80. This year they didn't have a large selection of herbs. No basil at all. Lines moved quickly to checkout. Friendly service too.

I love houseplants...all kinds..but I especially love Hibiscus. They were on sale a week or so ago…read moreand I bought a few. Day after day they began to fail. Leaf after leaf, buds falling off....NO! I have been raising these guys for nearly 50 years and know exactly how to care for them. Were they on sale because they knew they were inferior quality? Either way, of the 4 that I bought, none look any good and will most likely die. I am very disappointed in Alsip nursery...believe me, I will continue to buy my plants from HOME DEPOT....I've NEVER lost one from there.

Adrian and his staff have always been so pleasant and welcoming to us each and every time we come…read morein. They have made it a point to know our name and our dogs which personalizes our experience there. We have used the We-wash and U-wash services at the store to shine up our pups when they got smelly! The blueberry face wash leaves them so fresh and clean and delightful to smell! With the staff's assistance a few years ago, we transitioned our bullies to some of the best kibble on the market and also have learned a great deal about canine nutrition and dietary needs. Adrian also helped train our first bully who had some issues with other dogs and defiance when we adopted her. We have been able to use the same techniques he taught us with our other dogs and fosters to bring about better harmony in our home!

The staff here is very knowledgeable and assisted me with my dogs dietary needs. They have the best…read morebrands of pet food to keep my dog healthy. My new place for pet food.

Took my anxious dog for a nail trim, staff very friendly and attentive, was surprised how fast they…read moretrimmed my dogs nail, she was very relaxed even took a treat from the staff which she never does because she gets very nervous. Will definitely recommend.

There was a time when my Golden Retriever (Dixon) was a regular visitor here; Lauren did an…read moreexcellent job at a fair price. We were in town this week, and Dixon needed his spa day; unfortunately, the only options were a wash, blow-out, and teeth brushing. When I arrived to settle the bill, the cost of the services was the same as his previous full spa day. While Dixon did look good, the value for the services wasn't there. I am hesitant to return.

I loved this cute store! Happiness is truly a pet (new family member). I was familiar with them…read morein Illinois and was very happy to see them located now here in Indiana. Us Hoosiers welcome you!!! Ericka was very kind and professional, and she was able to answer all of my questions. All of the puppies looked so happy, and very well loved and cared for. I would definitely recommend them just based on the quality and beautiful breeds. They show so much love and care to your new potential family member. Some of the puppies looked like they were actually smiling! They have everything you need and more! They are located in the strip mall with Stracks, Walmart & Five Guys, Verizon & Baker's Square. If you have extra blankets, newspaper, or towels please feel free to donate! You can also purchase while you are right next door and drop them off. The puppies will be very appreciative!

The ladys at Happiness is Pets are racist and hate their lives so they take it out on customers. My…read moreboyfriend and I (I'm the girlfriend) went on April 19, 2025 and were so excited to see some dogs. We saw this one dog that caught our eye the most and asked if we could see it. The lady with the blonde hair and nose ring (did not catch her name but probably is Erika or Casey based on other similar reviews) said with a hostile voice and demeanor, " so we actually don't let people play with the dogs unless you have intentions on buying them". Why would she assume we wouldn't buy a dog, we're not the ones working at a pet store? So I told her we did have intentions on buying a dog. After this, my boyfriend confused the name of the dog breed for another and the employee thought today was dog school 101 for Shiba Inu's (the dog we wanted to see) in an incredibly condescending way but I figured at least she was nice enough to explain the difference so I let it go. After this, we said we were still interested in seeing the dog and she asked for our ID which is no problem and then we waited in the play area. 2 seconds later, she comes back and says, "I'm actually refusing to sell you a dog today please get out". When I tell you all I could do is laugh because I had only seen "Karen's" in the wild on my tik tok FYP page but to experience one in person I was honestly speechless. We asked, "why?" And she said "I don't have to give you a reason, you guys are just having a bad attitude" and of course we're not going to waste our time arguing with a miserable person and when there are other WAY BETTER pet stores to give our business to so we left. After the encounter, my boyfriend and I felt it was appropriate to report her to the store manager. But honestly this story gets even better, so just wait! I called the store and asked to speak to a manager and I told her we were just there and I wanted to make sure it was not the lady that "serviced" us and asked her to identify herself. Well she claimed to be one of the managers so I told her exactly what happened, and then she proceeds to say, "I was there the whole time and she has the right to not service anyone she feels like. You guys had a bad attitude from the very start." And I said I wanted her to explain how we were having a bad attitude, I was genuinely confused and she said she didn't have to give a reason to which I said now I feel like we're being discriminated against and then she hung up on me. The manager was incredibly biased and did not even give us potential customers a chance to discuss our side on what happened and dismissed everything that we said. Both lady's at this pet store were the most unpleasant and unprofessional people I have ever, unfortunately encountered. I have been on both scales of superb customer service and not the best, but Happiness is Pets is the worst and it does not even come close to any other bad experience. I guess if you're not their ideal customer with a "certain" look or don't tolerate their disrespect when they don't talk to you like a decent human they will choose to deny you service. My boyfriend and I will happily buy a cute little dog from elsewhere:)

Mike and all the staff are great. They truly care about your pets needs. It is great having a…read morelocal pet store that is not some big box store locally. The staff all truly care and they do their best. They usually have just about everything needed. For fish lovers they have some of the healthiest fish I have seen.

Everything they have pets they have feeders for pets and the birds are so colorful. I was really…read moreinterested in the snakes I thought all the pythons were super cool and everyone there is so friendly

We purchase all of our pet food and snacks from here. Their products contain no fillers and…read moreartificial chemicals. All treats and food are manufactured in the USA. Our two dogs love them. Bentley's offers a rewards program, too. I enjoy shopping here because it's relaxing, very neat and organized, and the staff are helpful and friendly. You can find items here that Petco and PetSmart don't carry. By the way, Bentley's offers food, treats and toys for kitties, too! Love this store'

Attention everyone!!!!!! I moved here 4 years ago and I finally found a DOG GROOMER who knows what…read moreshe is doing. Sara at Bentley's in Schererville nailed it. I have two Australian shepherds and cutting them is not an easy task because you can't shave their double coats. Sara did a phenomenal job giving them a clean looking cut and shaped them so perfectly. They have the cutest wiggle butts, like bunny rabbits. She did everything I asked and more. Exceeded my expectations. She has amazing skills. If you need your dog groomed do yourself a favor and go to her. Thank you Sara you are our new groomer forever.

Customer service was great! The guys were very knowledgeable and the selection of products were…read morereally good.

Buyer beware: This store puts fragile international imports straight onto the sales floor…read moreimmediately after arrival without a standard store quarantine.Even with 40 years of fishkeeping experience and a mature, pristine ecosystem at home, the extreme import shock caused immediate, heavy losses.The staff knows these fish are highly compromised--do not risk your money or your tank's health on their unquarantined livestock.

I brought my dog in for grooming and he came home with red, irritated eyes and was pawing at them…read morefor hours. Even the next day, his eyes were still bothering him and had noticeable discharge. That's not something I expected after a grooming appointment and it was honestly concerning to see. On top of that, his haircut was uneven and not what I expected from a professional service. Overall, I wasn't satisfied with this experience.

Having 2 dogs, I frequent PetSmart quite a bit for pet supplies and treats. I like that the store…read morecarries a variety of items and you can find pretty much everything you're looking for. With that said, there's something impersonal about it. I shop at ma and pa pet stores and know the owners and have a relationship with them. Some of these small pet shops are pricey but I'm okay with that because it's a small business. I like supporting small businesses. With that said, I recommend PetSmart but want to ensure that small pet stores are not forgotten, too.