I wish I had found this place years ago! Nice accommodations and fabulous staff. And of course,…read morethe chocolate chip cookies served warm. I found this gem when looking for a hotel that would allow me to leave my care on the premises until I return. They have a stay and park program that I love. I stay the first night, catch the airport shuttle the next morning, and leave my car. No more paying to park a couple miles away and waiting on the shuttle bus to get there to pick us off or drop us off. When you return from your trip, you catch the free Doubletree hotel shuttle back to your car, get in your car, and leave. No need to check back in with the front desk. The shuttles to and from the airport are complimentary. Just give your driver a nice tip.

The DoubleTree by Hilton in Alsip Illinois is a hard place to review. There are some good things…read moreto note but these positive attributes are outweighed by the negatives. Let me start with the good stuff. The rooms were quite nice. To be honest, this is NOT a 4 star hotel, so do not expect a Ritz Carlton. But the furniture and the furnishings were quite nice and new. The towels were thick and heavy. The toiletries were very nice and plentiful. Likewise, the lobby is nicely done and big enough to handle lots of people at one time. We stayed at the hotel because of a big event/meal and, I have to say the event and food there were really good. The ballroom was nicely appointed and the food was very tasty (a hard thing to do when you're feeding about 300 people). But the hotel event staff ran a tight ship and I noticed a fair number of people going back through the buffet line for seconds. That is a good sign. Okay now to the bad stuff. The front desk staff were not very friendly or helpful. They looked at you, if they did at all, like you were bothering them. Housekeeping was sub-par; slow and they did not really clean anything. The bar and the dining room were also not good. The food in the bar and the breakfast in the dining room were not worth going back for at all, ever! One final thing to note is that the hotel is isolated in an area that is not so nice. Surrounding businesses are not interesting, there are no good restaurants and there is no place to shop if that is your thing. The hotel itself might be worth a 4 star rating here but the negative aspects drag it down to a 3 star review. Do I recommend this hotel? No.

I stayed here at a discounted rate for a special event being held at nearby Christ Universal…read moreTemple. My room was nice and clean, and smelled fresh. The bathroom just had a couple of cracks by the wall, but no other issues with that. Breakfast was very good. Thank you to the friendly staff as well! The only little complaint I have is when I booked, I asked for an email confirmation to be sent just in case, but it never went through. I called and asked again a few days after booking and gave a different email address, but still nothing. The staff who I spoke with said that it may get sent to the spam folder, but I saw nothing there either for the next week until my trip. Despite that, I had no hassles with checking in; I just gave the front desk my name, and that was that.

Stayed here for one night. Toilet was so low. The shower is long and it slides down a bit at the…read moredrain. Almost slipped and fell. Room had a microwave. The room set up was weird. When you walk in the sink and bathroom is there. The bed was a good size.

Horrible service, Indians own this location. I got the first room right of the office. Door was…read moredamaged. Walked in floor was full of water refrigerator was leaking, looked like it was kicked in. TV wasn't working. Went to front desk. Said he would come and check it out 20 minutes later I go back and he is arguing with me, saying hes not sitting idol , hes doing his drops what ever that means . He come in 15 minutes later fixes the TV.. TV has a blue tint unenjoyable to watch. No movie channels. Floor is getting wetter. He gives us extra towels to sop up the water..floor is sticking, had a coffee maker tried using that. The outlets by the sink dont work. We try to get some sleep. Wife wakes up goes to the bathroom and starts screaming. Roaches scattering when the light goes on. Check out time my wife asks to rebook. They want to charge us 10 dollars more. He's a nuts , it was a Crack den on top of everything else. Please heed my warning..do not stay here.... If you stay here say a prayer.. I will never stay at another red roof in .

Disgusting. Burn holes in the curtains which were filthy and burn holes in the towels. Ice machine…read moreon the 2nd floor instead of the first. No hairblower or iron, just the stands in the wall where the objects belonged.

My room smelled awful and the bed sheets were filled with yellow stains and strands of hair all…read moreover the bed i highly doubt they wash the sheets here. I do not recommend going here spend your money somewhere else.

I urge people to not rent a room at this place. a room and I fell asleep. I noticed a tick and I…read moreflicked it off the bed and the next day when I checked out and went home I ended up in the emergency room with bites all over my face my arms and my neck. I had called the owner and he responded with"don't come back here again. I have a lot of money do what you "is this how you talk to a person who rented a room for you and paid money and it's your responsibility to keep the sheets clean so the people don't get I landed in the emergency room and this man had the audacity to tell me I have a lot of money I pay. I have calling the department to have them shut down. It is a very filthy place. unfortunately I've been there a few times to sleep. It's not good. I bring my own blankets, but I will never go back after this incident. I suggest people do not do not rent a room from this place. It's right under the viaduct next to the bar on 118th and Cicero they are Indians. They barely speak English and he's laughing at me complete unprofessionalism do not do not get a room there.

it's ok for the price. the customer service daytime is nice, night time i was greeted by the desk…read moreattendant right outside the door smoking a cigarette. this happened 6 times during my 2 night stay. water pressure on sink and shower is low and the water only gets lukewarm. breakfast wasn't many options or seasoned. only one tv channel was available. there were kid toys under my bed, very reachable.(i don't have children and traveled alone).which tells me they didn't t do a thorough cleaning been guests.

When in Crestwood right... WRONG!! By far one of the worst hotel experiences I've had in my…read morelifetime. Starting in the rooms, shower drains were clogged upon our arrival and house keeping never stopped in once during our 4 day stay. In the middle of the night, the AC unit shut off or reset to 75 OF. Breakfast is also a lost cause, very poor effort into everything that goes on in that establishment. Also, the pool and coffee machines were out of order through the duration of our treacherous stay in Crestwood. 0/10

liked it the first time I went here. It's comfy and great place to hangout. Bring some cash and a…read morecreditcard that won't be denied.

Honestly they are lucky I'm a nice person &giving them one star even. It's a shitty motel. Pun…read moreintended we were there for a about an hour & realized there was shit smeared on the bed. Found out because it got onto my leg... so majority of it was smeared on me . Call the front desk says there is nothing he can do & can refund the room. We were barely in the room got food came back sat in shit. After arguing taking him down to the room & showing him he says that's not a lot. NOT ALOT? MOST OF IT GOT ON MY LEG & REGARDLESS THERE SHOULDNT BE SHIT ON THE BED IN THE FIRST PLACE. After arguing more with him about wanting a refund . Hands me 5$ saying I can give u 5 back so I stare at him speechless tosses me a 10$ bill I'm still in awe I'm like we weren't even in the room I'm basically paying to get shit on my leg cause I'm not sleeping in a bed with shit on it. So he ended up giving me 15$ back. Definitely wouldn't recommend this motel to anyone. Ya it's your normal you get what you pay for shitty motel ya get what you pay for but be very careful you may be just paying to get shit on you. I would recommend the budget inn next door just because I would assume any other business would have shit on there bed sheets. STAY AWAY SHITTY PLACE. Yes this is a true story

Mice infested, no snow removal, doesn't repair your place when electrical socket blows, doesn't…read morerepair your radiators to turn off and your apartment is 92 degrees. No furniture in the bedroom except a bed. Closet can only hold about 10 articles of clothing. LIghting above bed works on cell phone adapter. No stove. Shower is 30" x 30" with no pressure whatsoever. No heat in Kitchen or bathroom. Bathroom is in back of Kitchen and you have to walk all the way around from bedroom, through den and down hallway through kitchen to use bathroom. Electical socket caught on fire and never repaired. Only one electrical socket in bedroom which is used for the window A/C. Only one useable electrical socket in den which is used for the lights. Charges $2,000 a month and is a total ripoff!. Doesn't remove snow in winter. Cleaned once after tenants complained. Bird nests in rotten fascia boards. Radiators do not turn off...All are broken and never fixed after tenants complained several times. I do not recommend working with this company. No experience in property management at all...Just my opinion!

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