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    Motel 6

    1.5 (41 reviews)

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    Manager shawn very rude

    This has been one of the worst experiences. I've had in a Motel 6 manager Shawn. Very rude, very uptight. Add me waiting more than half hour. So I could get my room previous. Cashier there was here informed me that there was no security deposit then Manager sean decides Intervene and my conversation once again. Telling me that there's a $50 deposit when the previous cashier told me that there wasn't. And once again when he was talking to me he was very rude. I do not recommend this place whatsoever. I rather stay in the middle of Los Angeles. Under a bridge, then in this place.

    Same boxes that housekeeping is walking around eating while cleaning the rooms
    Brooklynn Y.

    The worst MOTEL 6 that I've ever been to! We paid $85 + $25 deposit for a room that WAS NOT cleaned properly at all. Nothing was wiped down, floors weren't mopped with any type of cleaner. Top sheets were brand new clean, the sheets underneath (that we lay on) were stained with piss, makeup, marker & there was DOG HAIR everywhere. But to be aware of my 8 month old son that was going to be staying in the room & put us in that room was beyond me. No they didn't offer compensation or a refund, their solution was moving us to another room. SMH never again will I spend my money here.

    Pappy G.

    Part 2 my second visit. Room 201. 1 light by Front door and 2 in bathroom. No fridge or microwave. Looked like someone was sitting on bed right before I walked in. It's a joining room.

    Roach
    Maricela J.

    We booked a room and there was roaches! We asked for refund and staff was compliant. DO NOT BOOK UNLESS YOU LOVE ROACHES

    2 of the most incompetent associates at this motel 6
    Mary P.

    If I could give negative stars I would. I booked a room with double beds for my family of 5. We get to the reception desk and was immediately helped by one of their associates name "Sunny". He gave us our room key and told us our room number and didn't even inform us that our room would be difficult to find as it was located at the back through a door with a hidden hallway. We get to our room which was 2 flights up, elevator was out of order, my kids, husband and I carry up our luggages only to find out that our room had only one bed! So we go back down, drive back up to the reception desk and informed him that there was only one bed. Sunny then helped switch us to another room which was 3 flights up this time and I asked him to please make sure there's double bed because there are 5 of us. He reassured us that this room has it. So, we leave the premises to attend an event my family and I had planned to go to without going to our room to drop off all our stuff. When we got back, we took all our belongings and made our way to the new room Sunny put us in (mind you, 3 flights up and elevator was out of order!) again finding out that that room only had 1 bed!!! This time, I phoned the front desk to inform Sunny and all he told me to do was come to the front desk! Again, we drag our kids with our belongings back down and drove to the front desk. As you can imagine my husband and I were furious and confronted Sunny about it. We asked to speak to management and he points to the associate next to him who was assisting another customer at the time. So we waited to speak with him. At this point it was already late, we had the kids in the car and we were all tired. Spoke to the other associate only to find out that he wasn't management then Sunny goes on to say they both manage the front desk. Anyway, our problem wasn't resolved, they were "all booked" with the double bed rooms, we had no choice but to take the one bed room. My kids and I squeezed in one bed while my husband slept on the floor. Morning came, we checked-out, went to feed the kids and came back when the REAL general manager, LEO, came in. Spoke with him, voiced our frustration, told him I have videos of the whole ordeal that went on (which I am more than happy to show/post for people to see). Told Leo that the associates were in need of customer service training because how everything went down was unacceptable. Leo was nice enough to apologize, which was something that Sunny never did. Leo also was able to refund us more than 70 percent of our money back which was reasonable since we did still chose to stay. But I did inform Leo that I would be writing a review and posting photos of Sunny. Hoping disciplinary actions were made after we left. Nevertheless, my family and I will not be coming back to this establishment. Sidenote: the suite we were in had no microwave and Sunny wasn't able to provide extra pillows and blankets. For the inconvenience that was the least they could do and they couldn't even do that.

    Gaps so huge under the doors cockroaches can come in

    0/10 RECOMMEND DO NOT COME HERE The absolute worst motel I've ever been to in all my years of living. First of all the shower is non adjustable, and the shower head is non existent. All of the towels have yellow or brown stains in them, and when I walked to the laundry room to get them washed, I was told they would have some towels for me ready in over an hour because they were washing. No extra towels is unheard of. Killed several baby roaches in the bathroom. Also, there was diarrhea on the 1st floor hallway the cleaning lady just pushed her cart past. And none of the cleaning staff here speak English so it is impossible to communicate. And there was no phone in my room. And gaps under the doors are HUGE

    Room with dead roach and can of poison.

    I was sent to 3 separate rooms. One was infested with roaches and had a can of poison. The second one was occupied with a person in it. The third room had shit and blood stained sheets. The front desk also had a roach running across it.

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    3 years ago

    this place is Horrible, stay away. Dirty rooms and Bad Customer service. worst Motel 6 I've ever been too.

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    Great place to stay for cheap the staff was friendly and they accept pets awesome place I highly recommend it

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    Review Highlights - Motel 6

    Microwave and mini fridge, bigger than other hotels.

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    Homewood Suites by Hilton Long Beach Airport

    Homewood Suites by Hilton Long Beach Airport

    3.3
    (56 reviews)

    First time staying here. It's really close to LGB airport which was perfect for us cause we were…read moreflying out of LGB. Lobby was clean and very bright with modern furniture. The front desk personnel was very nice and attentive at check in. It was a lil busy late night but she Breezed thru the line real quick. Parking was a lil tough at night and we were unaware of all the access around the building with a key card. The room was clean and it was a mini suite. We slept really good and I like that they had this dos and fonts near the elevator and on the front desk counter(pic posted). The breakfast seemed a bit confusing but I'm glad we went to the right area cause the homewood side had the better options and selection for breakfast. We had real silverware and plates and bowls. Not your ordinary paper and plastic like the Hampton side. And the decor in the homewood area was nice and clean too. We will choose to stay here again. It's a full service hotel and the pool looked refreshing and there was bbq grills in that area too. For u dog owners there is a small area with a cute lil fire hydrant for them to do their business. Fitness room was big and they also had working ice machines Lobby coffee and tea was available And they also had juices in the morning.

    This is the only filthy Homewood Suites I have ever stayed at. We arrived around midnight after…read moredriving for three hours with two kids, only to walk up to our room and find the door wide open. When we went inside, the bed was covered in black hair. We were moved to another room down the hall, where we encountered numerous bugs, mainly ants, all over the bathroom sink. The room also reeked so strongly of bug spray that I actually became sick after being in there for about 15 minutes while we tried to figure out what to do. At that point, we were exhausted and had already changed rooms once. The staff tried one more room directly below. Although we did not see any visible bugs in that room, it also smelled overwhelmingly of bug spray. We ultimately decided there was no way we could stay at this hotel and left at 1:15 AM . To make matters worse, there were also roaches around the ice machine on the third floor. The gentleman working at the front desk was extremely friendly, apologetic, and helpful. None of this was his fault, and I genuinely appreciated how kind he was during such a frustrating situation. What makes me even more upset is the complete lack of response from management. I called the following day and neither the supervisor nor the office manager, Vanessa, returned my call. While status should not matter because no guest should ever encounter conditions like these, we are Diamond members and stay at Hilton properties frequently. We have never experienced anything remotely like this at a Homewood Suites. Finding an unsecured room, hair all over the bed, ants, roaches, and rooms saturated with bug spray is completely unacceptable. The lack of follow up from management only made an already terrible experience even worse.

    Sheraton Cerritos Hotel

    Sheraton Cerritos Hotel

    3.2
    (315 reviews)
    $$

    This is a great hotel. I've stayed here many times while attending concerts at the venue across the…read morehotel. This was our first time using the pool. Its small and does its job. The hot tub is nice. The only gripe is you will not see any sun until about noon. The pool is kind of hidden in a shady area of the hotel, so it takes a while for the sun to creep out. When we were there 2 weekends ago, the restaurant was under renovation. The floor was gutted. They made a make shift dining area in the lobby. I hope that gets fixed soon, as I have another concert next month and would like to eat dinner at the restaurant. Overall, we had another great stay.

    Me and my Other Half planned his 50th fastened in their beautiful ballroom adjacent the dining area…read moreof the hotel; via a signed contract with the Catering Sales Manager: Angelica Gonzales. Within a month later, we received a phone call from Angelica along with a Filipina associate named Meg stating that there was a mishap with the booking -- that the day of was "double booked" with a Salvation Army all-event! You can imagine how livid we were; demanding for them to correct this; being forthright with the initial contract and the fact that there were no other rooms available on our fixed date. They exclaimed they (Salvation Army) were "dedicated" annual contractors and tried to insist having the nerve to try and downgrade the venue in the Dining Room!! This was utterly proposterious and outrageous, I was enraged and yelled at Angelica with just how appalled we were with this whole debacle -- an absolute disservice in having the audacity to treat their customers like this after we have already sent out physical invitations to our guests coming out-of-town and out-of-country. We demanded the refund of our down-payment. There was a leu of procrastinations even getting that back! It almost felt we were getting stiffed. My older sister whom is well-immersed in the Catering and Hotel industry had to get involved; inquired information at the hotel reception for the higher management and sent a letter to the Manager of Food & Dining as well as the Director of the Sheraton. We got our refund immediately the next day. BEWARE of this specific Sheraton location, they have reneged on several other customers. We overlooked the Website and Google reviews until after we were screwed over...They should be ashamed of themselves, their professional etiquette is 2nd to that of a roach motel, at least you know what you're expecting -- not the element of surprise...

    Hampton Inn & Suites Buena Park

    Hampton Inn & Suites Buena Park

    4.1
    (84 reviews)
    $$

    The hotel was pretty good. It looked new, the fit and finish was nice. Breakfast was good. Pool is…read moresuper small with no privacy (low walls next to parking lot). I did have some small issues around housekeeping. We were there for four nights. Unfortunately we missed the first cleaning since we didn't leave until 5pm or so. We communicated that we ran out of conditioner and hopefully they could at least do a refill on a day that we wouldn't normally get cleaning. Nothing the next day. then the following day we left around noon and I asked to make sure we would get the room serviced; I was told that it would be. Got back to the room and nothing done. I was kinda irked for a few reasons. Don't tell me it will be cleaned if it won't. If a room missed cleaning for a few days, it would be nice if they could offer an off day cleaning. We informed them that we were out of conditioner, that should have been a follow up to get resolved.

    Stayed here for 4 days and 3 nights and would stay here again if ever in the area. From check in,…read morethroughout our stay, and check out was smooth. The employees are very nice, especially Carlos. We stayed in a 2 queen with a sofa bed room. The room was equipped with a mini fridge and microwave as well. I love a room with a microwave, it's not very common anymore. The beds were comfy, pillows were a little too soft but that's okay. No issues with cleanliness. Loved the complimentary breakfast. They have a waffle station, bagels, toasts, muffins, cereal, oatmeal, cereal, eggs, meat, and potatoes. They also serve coffee, water, and juice. They also have a mini mart where you can purchase things. Another plus is free parking. The only downside is what all the other reviews mentioned was the paper thin walls, but we didn't have any issues with over excessive noise. Otherwise, great hotel.

    DoubleTree by Hilton Hotel Los Angeles - Norwalk

    DoubleTree by Hilton Hotel Los Angeles - Norwalk

    2.9
    (230 reviews)
    $

    This hotel is definitely starting to show its age and could use a refresh in several areas. My room…read moreappeared to have a recently remodeled bathroom, but the furniture and overall condition of the room were clearly showing their age. My room faced the freeway, so if traffic noise bothers you, I would recommend requesting a room on the opposite side of the hotel. That said, the staff is what truly makes this property shine. They deserve 5 stars. Every interaction I had with the staff was friendly, helpful, and genuinely pleasant. They really went above and beyond and made my stay better than it otherwise would have been. If I'm back in the area, I would definitely consider staying here again, primarily because of the outstanding staff.

    Overall decent hotel in the Norwalk section of town. Good thing about this hotel is that there is…read moreample parking, and it's tucked behind a movie theater and a few restaurants, so it feels a little secluded. Parking was $15 a day. The staff here is very nice- the've got those great, warm cookies waiting for you whenever you want them, which really goes a long way after a busy day. The room itself was very average. One of my biggest callouts was no matter how many lights I had on, it never felt bright enough, and the TV channel selection was underwhelming. The gym facilities were better than expected with lots of natural light and good equipment, although, they could've used more exercise mats. My status gave me an $18 credit to use at the conscience store. The stock was rather odd with very little consistency. I would usually get some gum, water, cereal, but then they would have no milk. Once I tried the fresh fruit cup. Worst fresh fruit I'd ever had in my life. This area definitely needs work. Despite the inconsistencies, I feel like this hotel does try, and while the building is quite worn, I think it makes up for it with friendly service, better than average gym and parking & delicious cookies on demand.

    SpringHill Suites by Marriott Los Angeles Downey

    SpringHill Suites by Marriott Los Angeles Downey

    3.5
    (42 reviews)
    $

    Shot out to Ashley M for outstanding service!…read more We're usually used to staying at some of the larger Marriott brands, but we decided to stay here for one night (3/15/26-3/16/26) since we just needed a quick getaway close to home and it ended up being such a cute little hotel. The room was clean and comfortable, but what really made our stay stand out was the service. Everyone we encountered was incredibly sweet and gracious, but ASHLEY M. truly went above and beyond. I had originally asked for a pool view but couldn't really see it from our room. Without hesitation, she said, "Give me a moment," and rearranged things to get us a room with a proper pool view. That alone was amazing, but then I realized I had left something behind in the previous room. Ashley immediately reassured me and had someone retrieve it and bring it right over. She handled everything with such kindness, a smile, and genuine care, it really made a difference. When we checked out, I believe the manager's name was Isaac (I didn't catch it for sure), and he was just as pleasant and professional. You could tell the way the place is run reflects strong, gracious leadership. Overall, it was a wonderful experience. Clean, welcoming, and filled with kind people who truly care. Definitely two thumbs up!

    I travel regularly for business and mostly stay with the Marriott brand. I have never experienced…read moreanything this terrible. This stay was far below expected standards in cleanliness & guest care. I would strongly advise against staying here. I endured an extended business stay at this property and from the start, the room was not properly cleaned -- food debris on the floors, a heavily soiled couch with crumbs throughout, and an unsanitary shower head that required replacement. Maintenance issues, including plumbing (foul smelling water) and power concerns, took days to resolve. Housekeeping was inconsistent and often unacceptable. On multiple occasions, floors were not cleaned, sheets were not changed, and visibly stained bedding was placed on the bed. Debris was left behind, including someone else's hair and trash, indicating the room was not properly serviced. Most concerning, I experienced insect activity and developed a significant bite during my stay that is still healing. A colleague on the same floor reported similar issues. This raises serious sanitation and health concerns. Despite multiple reports, concerns were dismissed or inadequately addressed at the management level. Rather than resolving the issues, responses were deflective and unprofessional. I ultimately had to escalate this matter to corporate to receive any acknowledgment. For a Marriott property, this is unacceptable and this establishment is unfit. I would never return to this property.

    Motel 6 - hotels - Updated August 2026

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