Had a great overnight stay here. Check-in flew by, which surprised me. First that they had a…read moreline, and second that they got three of us through at once and quickly. I didn't think we'd make it through before the pool closed. I was wrong, luckily. They have an adults only pool and spa, and an open pool, spa, and lazy river. They were all relatively well kept, though there were multiple bottle caps at the bottom that we kept stepping on. The ones that were there the night before were still there the morning after. The pool staff were really nice. They had already run out of towels at the counters, and the guy went to get us some freshly cleaned ones from the utility room. Much appreciated. The rooms were very nice. We stayed in the king suite, very well laid out. Only complaint is they had a steamer and not an iron. Doesn't work the same, but oh well. The decor was nice, the bed was comfortable, the AC was rocking. Really enjoyed the room. Whomever stayed there previously not only changed the time on the clock, but set an alarm at an ungodly hour. Well played. The casino is a bit smaller than Golden Nugget across the street. The lower ceilings give it a smaller, cozier feel. No luck on the slots here, but we did get into some blackjack. Under the tutelage of Justin T. I now have a new favorite card game. I had previously stayed away from the tables. By the time we checked in all the restaurants had closed, so we didn't get to try any of the food here. The wait staff in the casino were not very attentive and did not return with our drinks. When we found the guy later in the same spot that we ordered in, he said he had been back and that we had left even though we hadn't moved since we had been there. Always fun catching the BS. So well I can rate the lack of service, I can't rate the quality of the drinks because I didn't have one. Maybe next time. Parking here is easy, there's a huge lot outside. They also have garage parking, which I prefer. Have your car out of the elements. Overall really good stay, would definitely come again.

They have bed bugs and the service is horrible the bartenders are rude not to mention it is very…read moreslow to try to cash out

We stopped here for the night traveling through from TX and saw they were the number one rated…read morehotel on Yelp. Is it a luxury resort? No, but I would stay there again. It was: SUPER SUPER clean Friendly caring helpful staff Clean laundry room No breakfast because you know Covid. Snacks, sodas and laundry stuff available at the desk. A microwave and fridge in the room Great tv selection Security cameras for safety if you're concerned Good location We met the owner, Richard who is a delightful man. Sir, thank you for a good night's sleep and a great hotel!

I stayed here for one night and it was nice. I love the room, spacious restroom, kitchenette, comfy…read morebed, and views. The breakfast was stocked with great items as well. However, the fitness room is very small and the workout equipment is pretty cheap. The service was fine. It wasn't super friendly but also not bad. I would stay here again.

This is my second time out to The Nugget. The place is very nice looking on the inside. We came in…read morethe evening on day one, and also returned the next morning prior to departing the area. One star down, because they allow smoking in the building. Absolutely hate it. The evening trip was smoke everywhere. Interestingly, the next morning, there was very little scent of smoke remaining, so their AC puts in work. They were also replacing doors and equipment, and repairing areas to keep it in good condition. Half of the casino floor was closed off for some reason in the morning, likely remodeling or cleaning. I like a clean facility. They seemed to do a good job at cleaning as there weren't any glass cups or other trash hanging out. Security folks were nice, and very efficient. We weren't able to get on the black jack tables, too crowded the first night for the minimum we wanted to play at, or too few tables the next morning. So we hit some slots. Parking is easy. Garage and lots are available. Personally prefer the garage for the ease. We went to the Saltgrass restaurant on the premises, it had absolutely awful service. I won't take that out on the casino, it will get it's own review. Will definitely be back to the casino again. Always a good time, especially with the right people.

I want to share the condition of our room and the disappointment in the lack of pride in repairs…read moreand cleaning. I rarely take the time to complain as I am an optimist at heart. However, I am disappointed that the hotel would see it fit to offer a room in this condition to anyone with the amount of money spent here. We will enjoy our time here, we always do. I just wanted to share my thoughts in hopes the hotel will do better.

Traveled to Lake Charles to get a Ceasers Salute card…read more Cashier was very friendly and helpful. Casino was quiet and not too busy at the time.

We always come with a group of friends and all agree that the dealers here are terrible. Attitude…read morezero, skills zero. Latasha, Tatanya...as prime example. Zero attitude. This place is dead. And will never have quality players here. I gamble at L'auberge or Coushatta. Players all feels the same way. Maybe graveyard shift dealers only but nonetheless it's just bad juju when you see dealers with attitude like they don't wanna deal but rather sit on empty tables and collect. Maybe Horseshoe should consider dealers to keep their individual tips. That will help see which ones are bad. It took me at least 4 trips here to write this review. Just bad energy for gamblers like us here. Please don't waste your time even if they give you promos or incentives to play here

What a great find for us. Our first time in Lake Charles and since we love the BnB experience when…read morewe travel, we chose to stay at Aunt Ruby's. It was in a great location and our host, Dan, was so welcoming and accommodating and cooked us a delicious breakfast in the morning. We also celebrated our Anniversary at Dan's restaurant just down the street and had the most amazing meals with wonderful service. Can highly recommend this beautiful, historic BnB (and the Pujo St Cafe) to anyone traveling to Lake Charles.

This bed and breakfast was awesome I would recommend it anytime over an Airbnb or a hotel stay Chef…read moreDan was also awesome in making our stay very comfortable and the breakfast was chef quality it was an outstanding experience.

Its a place to lay your head. Front desk staff is typically transactional but they are…read moreaccommodating and friendly. Cleaning staff is also very friendly, please tip hard working people. Its in a good location, a quick walk across the street will get some dining (mostly fast food) and shopping at target. More dining is a less than a 3 minute drive across the loop and even more a couple of exits down the loop. Place has always been clean and the area is safe from what i can tell although make sure you remove valuables as with everywhere it be homeless taking advantage of people slipping

When planning my recent trip to Lake Charles I looked at all my options for a three night stay and…read morebeing a Marriott BonVoy Rewards member I decided to book the nights using reward points after looking at the options. I called Marriott Service to make the reservation to ensure my points were applied properly that the King Suite I requested was available - this was so easy and immediately after I hung up the phone I received an email confirmation. I called the hotel the day I traveled to inform them I would be arriving late and the front desk thanked me and told me everything was set - I arrived a little later than I had anticipated but when I arrived everything was taken care of, the staff was very nice and updated me on all the amenities and checked me in quickly. The suite was really nice and very clean with plenty of good lighting and electrical receptacles and charging outlets. I did like the separate toilet and shower rooms and that everything was in good working order with great bedding and plenty of hot water and amazing water pressure. I had no issues during my (3) night stay and I did use the free breakfast option one morning but only ate a bowl of Cheerios and milk and skipped the rest (there were waffles, fresh fruit, fried eggs and turkey sausage with bagels and oatmeal as well). The parking was well lit and plenty of spaces close to the main entrance so it was convenient and felt safe - checking out was easy and fast and I received a $0 invoice via email a few hours after checking out - I definitely plan to stay here again unless my casino reward perks comp me a room...

SAFTEY ALERT: The tub DOES NOT have an anti-slip surface. Nor, was there a rubber mat to use…read more(reason for the 1 Star downgrade). Well, even though I just arrived, so far everything has gone smoothly. Check-in was a breeze, and now I'm relaxing a bit in my room after a 305 mile drive ( past two days were r340+. So I thought I would cut back a bit :-D ). For the price, it's an awesome room. Now, I'm not one to complain over small things (a bit of mildew, the stopper in the tub missing, closet door off track, etc), but the tub issue noted above). And, 2 design complaints (would not effect the rating): the bathroom door has to be closed in order for the main door to open. And, the closing arm on the door is quite tight, but the door doesn't close completely (doesn't make sense with the tension on the the door closer). The mini-fridge works too well. I found my water bottles frozen. :-o I found the modern office chair to be uncomfortable after about 10 minutes (there is no cushion in the seat just netting). While the bathroom is very well lit ( 1 over the tub; 1 at the edge of vanity counter top), it's not conductive for men to shave. The main light is located above your head, so a shadow is cast. A guy has to stand back by the tub in order to eliminate most of the shadows. With regards to their Wi-Fi, I think Best Western and La Quinta are owned by the same company. As here too, the Wi-Fi is unsecured. Also, I did lose connectivity one time last night.

this was the most disgusting hotel i have ever stayed at in my entire life, and ive stayed in a lot…read moreof hotels. we walk in to be slapped in the face with a musty wet dog smell which was produced by their indoor pool. fortunately that smell did not follow us up to the room, but when we got in the elevator there was no inspection form posted. i understand that you dont absolutely have to have it posted, but given that both the elevators they have make rickety and loud noises while it is moving, i doubt it has been up to date on the inspections. when we got to the room, i notice that there is a coffee pod that has been used, and then put back into the display and had leaked onto the other coffee pods in the display. that is pretty gross, but had this been the only problem in the room, i could have overlooked it. next, we find FILTHY footprints on the walls. im getting concerned at this point because whoever cleaned this is clearly cutting corners and does not care at all about what this room looks like. i bring a black (uv) light with me while traveling and decided to use it on this room because i was deeply concerned about the cleanliness. boy was i right. we turned the black light on and immediately saw some dripping substance from the ottoman at the bottom of the bed. the only thing that this substance could be is dried sperm because it was not visible with the black light off. that is absolutely unacceptable and i was disgusted. we decide to roll into the bathroom with this blacklight and lo and behold it is just as gross as the other room. there are pee drips down the entire toilet and marks on the walls from where someone put their peepee and poopoo hands all over the walls before washing them in the sink. our bath towels were dirty as well, there was a dirty footprint on one of them and they had wrinkles as if someone picked them up from the floor and refolded them back onto the shelf. we went downstairs (on the rickety elevator) and told the front desk person and she agreed that it was disgusting, but didnt offer us a new room, only new towels, that we accepted of course. when we get back upstairs, i notice a weird orangeish mark on the door that was also pretty gross. back in the room RIGHT before i was going to bed i notice handprints on the headboard. after seeing the drippy stuff on the ottoman, i automatically assumed that this was from the same instance that produced the sperm so i am even more grossed out because that was near my head ! i could barely sleep that night and couldnt bring myself to eat their breakfast because i was worried their room cleaning skills would reflect onto their cookware cleaning skills. on top of all of this, the hotel manager/owner would not give us sufficient concessions for our experience. i am very disappointed, probably more disappointed than i was disgusted at the room! G Raj Singh, the "manager" ought to be ashamed of himself, i bet he wouldnt want to sleep in the room conditions we slept in!

Got the job done. Clean and fairly quiet. Free breakfast was what you'd expect for a free breakfast.read more

I had never stayed at a Tru by Hilton hotel before. Driving up I noticed the flashy vibrant…read moreexterior colors, and being used to subtle muted hotel colors, it definitely caught my attention. I was also somewhat thrown off by... when I walked in I saw what looked like an airport convenience store checkout station with snacks and souvenirs for purchase. The attendant greeted me, but was wearing a t shirt and hoodie, so, I couldn't tell if this was the concierge or if I needed to go somewhere else. The staff was friendly, and check in was painless. I was greeted with a goodie bag and a "thanks for being a Hilton Honors member." When I went up to the room the TV was displaying a "Welcome Nick," which was a nice touch. I also received a text the following day to see if I was enjoying my stay. There is a complimentary breakfast buffet with a variety of options open early (around 6am) to accommodate those traveling for business. There is no pool, but there's a gym with plenty of exercise options. There's also a lounge and business area with work stations, foosball, and areas to just unwind. The rooms are relatively modern, yet cozy, each equipped with most typical hotel room amenities. Tru is located near several other hotels, and it's almost walking distance from a variety of restaurants. If you want to gamble, the casinos are just a short drive from the hotel. Some tips: Sign up for Hilton Honors to get a little goodie bag upon arrival. Take advantage of the breakfast, as it's actually pretty good. I was impressed by the body wash/hand soap that was provided. The dispensers were neat, and had a squeeze functionality that I'd never used before. But the fragrance of the lemon sugar scent was very enjoyable Cheers!