my worst stay ever.....and I stay at courtyard temecula murrieta all the time, even my travel…read morebuddies stay there when we travel together vice staying at Pechanga. However, I pulled up, walked in an unfamilar staff mbr was standing there (heavy set female, short, dressed in black) no name tag, she asked for my name, her tone was as if she had an attitude already, but if she was new trying to show off in front of the guy standing there with a clipboard in his hand, never seen him before either, as a matter of fact seems like all the staff was new, even in the bar area. I made the reservation through your court yard site as always, I also after I made the reservations called the hotel directly, but both times there was no answer. It bothered me that the times, I came out of my room, she was strutting around like she was queen of the nile, but them most of that staff (to include, your cleaning staff) was like that also (excluding the tall african american male, and another male white, average height) again no name tag. I look for name tags so when I do surveys I can refer to them by name.
She was pretending to pull up my reservations and stated oh whats your confirmation # (never been asked for that ever) so I go back bring my phone in, and surprised oh I found your name/reservation. I received a handicapped room on the first floor, designed for wheel chair access, that was the first slap in the face when I know I chose a double queen room. So I started asking questions, my awards points will be applied right? Oh no this was a third party, and I said really a third party. I said so court yard's website is a third party. So I just stared at her. Smile left my face, rest of my stay went down from there. I have never in my life got service like this from any of your staff at this hotel. If I was in my military state of mind she would have been crying and pretty sure law enforcement would have been called. But nop didn't say a word. Excepted the room, my plane was to wait until she was gone and ask for another room. However, my schedule did not permit me to do that. I have yet to receive a receipt which she said I would get one because she couldn't give me one because it was a third party, and I was going to start up with her again, about that but, I was like no I will just walk away, because I don't have to come back here. REALLY A HANDICAP ROOM/WHEELCHAIR ACCESS (the female did ask me did I mine a room on the first floor). Needless to say I did not use your shower, I went somewhere else and took a shower. If I wanted to have to deal with an attitude I would have went to Pechanga and stayed. My bank shows court yard payment, if it was a third party it would have stated the name of the third party that charged my credit card. Funny thing third party sites also send out surveys, but haven't received a survey nor a receipt.
Is it possible that you (Courtyard/Marriot) have lost a customer (specifically at this location) I stay here because when I travel to CA, usually my business is in Temecula/Murrieta area? I usually have to extend, but I made sure that extending my stay was not an option this time. I am pretty sure I will be staying at the Pechanga on my next trip or any other hotel other hotel than COURT YARD TEMECULA MURRIETA located on Madison. Really!
Oh by the way, the smaller towels, (hand towels) well I used them to wash my face, seemingly there was only one washcloth (small one there). WOW!!!!
I did nothing new when making my reservations, if it works why change....This time terrible.
Oh let me correct myself on one morning (I think on the 10th upon leaving to make my appointment) there was a female customer service rep working the front, (black female) you do know she recognized me. That was awesome. There was another female, she was a blonde, curly long hair, at one point she was very sweet and energetic (never seen her before either). I came out to go to my vehicle and I came back in and I was locked out of my room, and she gave me another key. So at least you didn't get rid of all the good ones or hire bad ones (unvetted ones)......
If you are wondering I arrived/checked in on 9 September/checked out on 12 September 2026 (had to stay, like I usually have to do, but I just rescheduled). Well COURTYARD TEMECULA-MURRIETA.....