Very easy location to find and access. The parking is plenteous. The common areas are great inside…read moreand out. The hotel is very clean and well maintained. Our room was extremely comfortable- large TV- unlike many hotels rooms. It also has a great chair for sitting and desk area. The bathroom is spacious and the counter is large enough to hold a couple's stuff. The breakfast was well stocked, hot and delicious. We always enjoy Hampton Inn's and this property is another excellent place.

So right now there's major construction happening at the hotel. No gym and constant construction…read morenoise starting at 6am It's clear that the construction is needed as it seems the rooms could use a refresh. Breakfast was basic but included. Right now I would not choose this location for the short term.

I love to take road trips and Tru by Hilton always seems to be a big part of it. What says time to…read morerelax more than a night at Tru? Well, maybe a many places but not at this price point. Like other locations this Tru has all the bells and whistles! The activity board that lists area shopping, eating, and attractions highlights, the relaxing color scheme, clean rooms, complementary toiletries, sustainability features, and delightful staff! Now this particular Tru was just a pit stop so I didn't spend the day exploring Dollywood, but her recent passing made me think about this fun stop. The Smokey Mountains are also nearby. I left around 8:30am and was eating brunch in Asheville NC by 10:30am. I was trying to remember where I ate dinner the night before, but I know it was walkable after crossing the main drag. If you find yourself needing rest after a day in the saddle this a good option, but I would reserve early in the day while there are vacancies.

We used to stay here before switching to another hotel closer to the attractions we come for, but…read morethis trip we were coming in late and booked on the way. It was super reasonable for one night to bed down before moving on to our other destinations. This hotel is clean, has enough room, and is all you could want in a place to stay. It's located up above the island area and is near the baseball thing. I don't know what it's called but you'll hear your fair share of walk up songs bright and early if you stay on the backside of the hotel. The beds were very comfortable in my opinion. I have an achy hip and leg most days and even my own bed kills me. This bed had me sleeping like a baby, even with my four year old beside me. We arrived at almost 11pm and the staff was nice and welcoming and there was tea and coffee available in the lobby. They do provide a breakfast in the lobby in the morning and have games and seating areas for families. Would definitely recommend staying here!

This was the dirtiest room I've ever stayed in, when addressed with the hotel staff I was told…read morethere's nothing they'd do about it.

Don't book this hotel until they change their cancellation policy! This hotel is privately owned…read more The GM/owner Randy Patrick is a thief with his BS cancellation policy. He will not help or work with you at all and hides behind "the hotel's policy" but really it's his policy. It is designed to screw you over in the event of an emergency, a time when you need kindness the most. Randy will send you email after email and respond to you reviews talking about how it would be unfair to other guests to help people on a case by case basis but really, that's just a screw you, I'm keeping the $200+ your charged for this room. The cancellation policy is a joke. I was 45 minutes late cancelling my reservation because our travel plans changed due to a personal family reason and Randy charged me the full rate for the room the second I hit the cancel button which was TWO DAYS before I was to check in! That's right folks, Randy here makes you cancel by 6 pm two days before you check in or he keeps your money. Sound fair? Make sure you really want to stay here before you book. He will steal your money and then respond with condescending oh I'm so sorry, we emphasize with your situation but this is the cancellation policy you agreed to when you booked and we have to be consistent and transparent because it's our policy. Yes I get there's a policy but the full cost of the room for being 45 minutes past the 6pm deadline to cancel! How about a $50 fee or NO FEE AT ALL UNLESS YOU CANCEL WITHIN HOURS AND WVEN THEN $50, NOT $221! Life happens, I couldn't avoid cancelling, did't want to cancel and I was a minutes late, not a day or a no show. Now my family is out over $200! Everyone should boycott this hotel and Randy until he changes his policy to align with most other hotels and offer a more compassionate cancellation policy in case his guests suffer something devastating like my family did.

This hotel impressed me with every turn of the corner. It opened about two weeks ago and…read moreeverything was delightful. Our room was beautiful and spacious. The seventh floor views are stunning and panoramic. There is golf simulator, soccer simulator, foosball, pool table, books and couches to lounge around, a coffee shop, and a restaurant. In the lobby of the Embassy which connects, there is a sparkling water/still water dispenser. The outdoor and indoor pools are beautiful and there is ping pong and fire pits to enjoy. We also hit the 24 hour fitness center and were inspired by the weight lifting and strong to training equipment. They even have a rower so I can keep my row streak going My son told me this was one he would enjoy visiting on a yearly basis. Definitely give this new hotel a try'

Great hotel for big groups, lots of activities to do. Just one thing I would change...please get…read morerid of the bathroom barn doors, no privacy!

I will say that my stay here was very enjoyable. There are…read morea few items that can be worked on but nothing major. A few pros: 1- Easy to get to main attractions 2- Easy to check in / check out 3- Staff was beyond friendly, helpful and Kind. Maurice was amazing. 4- Free breakfast, not many options but it was good enough! 5 Room size was comfortable, enough space for me and my family. 6- Not much action going on in the off hours, when it's time to rest, you're actually resting. Really good place for families. 7- Heated, indoor pool that is Open until midnight! 8- Fresh chocolate chip cookies at registration 9- they have a PC with printer for last minute work stuff that you may need to catch up on! 10- the views from Hotel are stunning. CONS: 1- the website does NOT tell you their Gym is under construction, that was one of the things we looked for when booking. My daughter has to work out daily and was unable to. This was a hard hit for us because it is not only about working out for her. 2- the AC louvers were missing and it was dusty as heck! 3- behind the fridge, the plug was full of dust. I mention that because it is a fire hazard. Overall, i loved staying here and we had the time of our lives in Gatlinburg. There was NOT one staff member that we met that was not pleasant and kind. I wish i got everyone's names! Def a place to stay.

This is my 2nd visit in 6 weeks and both times I had to change rooms both times late at night due…read moreto the poor maintenance. This visit I was a late arrival and booked a balcony adjoining room with my daughter and grandaughter. Opened the ice bucket to find rotted food and trash. I opened the refrigerator amd live roaches cam crawling out behind the cabinets and on the walls. Manager was less than helpful, moved to a lower level floor with no balcony. Did not offer a reduction because of no balcony. I was told that they would have the genral manager call me direct after check out on 6/25 that day, butg never heard a word. Was less than sympathetic. I doubt very seriously I will stay here or recomment this hotel.

We came here and explained to general manager we were changing hotels due to the other hotel not…read morehaving non pork breakfast options he said we always have 2 proteins. We toured room and decided to stay. During the stay the fire alarm went off for about 3 hours waking up my 5 month old. There was also another guest with a 4 year old that complained with us. My daughter got stuck on the elevator and was hysterical and traumatized. The stay during the night helped but no one reached out to speak with is as far as management. Breakfast options are limited and all pork protein (even the gravy has pork) pool is nice however many bugs in pool and hot tube.

We arrived on Oct 10 stayed three nights. First off, staff…read moreis amazing...Vincent GM and front desk staff: Kamary and Shaneka truly kind and professional. Hotel rooms were spacious. clean and comfortable. Sat outside each morning near one of the two firepits for a cozy breakfast outdoors. We will definitely be back.

September 2026 We…read morestayed here for the night based on points. King Beds. Little kitchen. 40in tvs. Walk in shower. You have to walk in the shower to turn the know. Beware. You will get wet with cold water first. You get a $10 voucher for the pancake place next door!

I've stayed in a lot hotels in my time and have never been this disappointed. I booked a…read morehandicapped room because Im in a wheelchair. The only thing I saw that resembled a handicapped room was a doorbell. There was no handheld shower hose to assist with bathing, no chair in the shower, it was not a roll in showers, it had about a 4" ledge you had to step over. One shower door was fixed and not designed to open making it impossible for my husband to help me. He had to fold up the wheelchair so I had something to sit on. Good thing my wheelchair was due to a recent surgery and not something regarding something more severe or they couldn't have gotten cleaned up. No handheld sprayer made it extremely challenging. We got ready to get me cleaned up just to discover the room only had 1 towel and no wash cloth. My husband had to go to the front desk. The floors were filthy which was evident by the bottoms of my husband's socks that were dark brown on the bottom. They were white socks originally. Now that we are home and laundry has been done, the socks wouldnt come clean and they went in the trash. Now the kitchen. Once one little bowl, one large glass and one small juice glass for dishes. Silverware was 2 forks, 4 spoons and 1 knife. Then we noticed no dish towels, dish cloth, dish liquid, dishwasher pods, skillet. There was only one little sauce pot there. We had to get dressed and go to Dollar General and buy everything we didnt have, pot holder, dish towel, dish rag, skillet, larger sauce pan, dish liquid and dishwasher pods. We never EVER saw housekeeping whole we were there. We didnt tag the door saying "do not disturb." I figured being out all day someone could have at least dumped the trash. Or at least have a sign on the dresser stating housekeeping upon request. One good thing was the bed. It was very comfortable once I was able to get in it. I'm 5'2" and the top of this mattress was just about level to my hip. Is it necessary that it has to be so frigging tall especially for a handicapped room?! I had to lean over the bed and my husband got on the other side and pulled me into it. This isn't fun when you have to do it twice in the middle of the night when mother nature calls. The bed did have nice comfy pillows however. This entire stay in this place set us back $85 for stuff to function. We brought a cooler of food to cook in our room so we didnt have to spend the money to eat out all the time. Oh and no breakfast? Not even a muffin? Thank you for at least providing coffee at the coffee bar. Four days at almost $500 for our stay, you guys could do WAY better. Never again.