There is an orange cone close to the entrance that makes it very confusing if the entrance is open…read moreor not. We were first in the 3rd floor which is the floor above the casino and it was very loud as if the music was in your room. TV was not working so they move us to the 4th floor were the fridge was not working. You have to get naked outside in the room with no privacy in order to get inside the shower, very uncomfortable. Breakfast was good and they were friendly. At all the establishments, the waiters does not serve you at the same time. My plate was first and 10 minutes later the other person that was with me that order at the same time receive the food. Hard Rock inside has a promotion of a frier free of gluten and the waiter when we ask him said that they don't. Later on we discover that he was just lazy enough to not even ask another employee regarding this.

This is a weird place and may not be for everyone. I thought it was OK, but I am willing to trade a…read morecheap stay for a lot of other things. I sold part of my soul to Marriott, so am familiar with their banners. This didn't seem like an Aloft. It is styled like a Moxy, both in the room and in the hotel. First, I always associated Aloft with business travel, and that is not right for a place with a casino and a Hard Rock Cafe in Ponce. The location is isolated by highway from the beach, Ponce, and everything else. Our room was weird; we didn't have a bath-ROOM. You walk in the room, and there is a sink and a shower. The bath isn't a separate room. There's a bulletin board. It's weird. The casino is odd; a low ceilinged affair on the second floor. It was mostly slots, with one blackjack table, but with a $5 minimum (which I liked!). The bar serves beer, drinks in plastic cups, and some kind of soup or stew, which is weird for a casino. The rooftop bar is nice, with inland views. Our room was on the 3rd floor, which included a window into the ground floor. Unfortunately the ground floor was hosting an engagement party, which featured loud music until 1am. Our room was also above some kind of work area on the second floor (where the casino is), like maybe the laundry or a kitchen. This work area became loud and active at about 5am, with workers shouting at each other over the noise. So, what do we have so far - a weird location, a weird room, a ghetto casino, and a ton of noise through most of the night. The GOOD news is that the place cheap and the rooftop bar was cool. Would I recommend for everyone? No. This is not the place for most travelers. It was OK for me but I am a glutton for punishment who loves a good deal.

This place is magical. The mountains embrace you with love, peace and quietness. The staff is…read morefriendly and attentive. Chef Santiago is the best preparing vegan food.

Only come here if you plan to eat your meals out , and the town is far away . The food is not…read moregood, they choices are v slim , they serve leftovers and are out of things on an already v limited menu. . Even when there are only 3 entrees at dinner. they are out of one , this happened two nights in a row . Nothing is offered from 11- 6 . One day not even a juice , 3 day old chia pudding that had been there as long as I . The restaurant service is bad at best , I got shouted at for requesting multiple times to sit at an empty table , the waitress said was too far for her, even though it was back to back w a table she was serving . She had no intention of letting me sit where I Preferred . it was bizarre . this location is amazing , the rooms are clean the yoga and massage is good . the food and service spoiled the whole trip. wow , what ever happened to customer service ! Where are the owners ?

I was super excited to find out the Fox hotel wasn't just for lodging. I came across this place on…read morelike searching for things to do in Ponce prior to my trip and was immediately drawn in by decor. Well I can definitely tell you it is as colorful and retro as the pictures reflect. There are a few restaurants/vendors inside and out for you to wine & dine. More of a tapas style. I went in for a late breakfast and had an espresso, milk shake and sugar free cake that we're all delicious. They allow you take pictures with the decor, if you're lodging there is a hotel in the back and the rooms are on the second floor away from the public. I definitely recommend stopping by for the atmosphere. Fun cute spot in the center of Ponce.

Rooms are worn, and they smell as there are no windows and no ventilation. Hotel front desk…read morepersonnel have the best intentions, but they have either no experience or sense of hospitality, specifically the night team. On a Monday night, they held a Karaoke night, blasting music on the first floor (this is a 2 story building, opened in the center) until midnight without any mercy for the guests trying to sleep. When we called the front desk, they just told us that the music would be on only until midnight (what? On a Monday night?). I was staying there but not necessarily on vacation (family illness emergency stay), so not everyone comes here to party. You might think, buy why stay there? Originally, we booked the Melia hotel (a bit more quiet given the situation), but the room was so run down that we asked to be moved (both hotels are from the same chain). Not recommended, this hotel needs a major overhaul.

Please don't ever stay here!! The most disgusting experience we ever had..more like a low class…read moremotel. The staff at night was rude flickering their fingers at you if they didn't want to hear your complaint. They have different rules according to your looks. The room was wet and very humid unless you kept the temperature at 55. We woke up soaking wet and grossed out. They have no ventilation in the bathroom. The room was dirty and the bathroom had mold. The rugs had stains that looked like blood and the lamp and tv did not work. I was charged $595 for three nights and an early check-in which resulted in them not making our beds...This was the worst experience we ever had in all the years of travel. I would give them 0 stars if I could. The front desk refused to give me a receipt and claimed they had to tweak my bill! They overcharged me and undercharged my sister-in-law for the same stay. This hotel needs renovations and training of an unprofessional staff. No one deserves to have to endure this musty and unclean experience for the high cost. Please don't stay here ever!!!

My group and I just had the worst experience with this place. The afternoon staff were rude,…read moredisrespectful, withheld info about our accommodations, and actively targeted us with differentiated rule enforcement. I get that there's a lot of anti-tourist sentiment in PR right now because some mainlanders have been complete douchebags and jerks. And because of that, I spoke with group about being respectful, following all COVID-related rules, and being good guests. We'd been on the island for 6 days before checking into Caribe Hotel with absolutely no problems whatsoever, until we got here. When we arrived before check-in, they allowed us to store our luggage in a meeting room. However, when we went back later post-check in my group was yelled at for going into the room (with the staff member there) because "we can't have this many people in the room". This was after my group was yelled at while quietly waiting against a wall in the lobby while I was getting the room keys, being told, "We cannot have this many people in here! You have to leave!". On our second night there, we came back into the hotel from dinner and the same staff person yelled at the group for forgetting to do the temp check and hand sanitizing. Again, we had no problem doing it - but the staff person's tone and volume were as if we had intentionally forgotten to do it. Here's the thing, though - I personally observed many people not wearing masks in the lobby, doing the temp check and sanitizing, and none of them were yelled at like we were. The kicker was the fact that at no point during our stay, until I called on the second night, was I informed that we were provided free breakfast as part of our stay. I even heard the same staff woman tell others that they did, but she never said anything to me. I checked my reservation, and there's no mention of it, so I figured that we didn't get it with our rooms. But we did, and we were never informed. That's breakfast for 20 people that I didn't have to buy for them elsewhere. The pool water was dirty and cloudy. The rooms looked like they hadn't been updated since the 60's. The location was out in the middle of nowhere. The one star is for the morning staff, who were kind and helpful. I would highly recommend NOT staying here.

After reflecting on our two week trip, I can honestly say that our time at copamarina was at the…read moretop of our list of our favorite places visited. Part of its charm for us was that there were so few people there on the weekdays we visited and we felt that we had our own resort Pros: -AMAZING STAFF- each and every employee we encountered at copamarina was friendly and seemed genuinely interested in making sure we were having an excellent experience- it was honestly impressive. We were wowed. - beautiful pools and hot tubs that are truly taken care of and properly maintained- there is no gross cloudy water which we experienced at many other places - in addition to the pools the entire landscape was manicured and well cared for- more so then any other place we visited. They truly reinvest in their property -wonderful food- every meal we ate here was fantastic!! Their tuna tartar was my favorite! -clean rooms and ours emptied right onto the ground floor lawn from the back so we could be in the pool in minutes- other rooms were in buildings and we truly felt we had the best spot -kayaks available and bikes for short bike trips around the property - they are working on adding an even more beautiful welcome area and lounge. They are also working on building another building that is completely detached from everything else and nowhere near rooms. I see some people complaining about the "construction" but it absolutely did not affect our stay and there was zero construction noise. It seems crazy that someone would give them 1 star for doing a great job at improving this beautiful property while not affecting the guest experience in the least. CONS: - NO SWIMMING IN OCEAN- We didn't realize you could not swim in the ocean. The water is 2 inches deep for hundreds of feet out and if you wanted to swim you'd have to go out to the dock but we don't recommend it because we saw hundreds of jelly fish. We enjoyed the pools so much that this wasn't a huge deal for us but we were disappointed for sure -Ridiculously expensive spa. I had the most expensive massage I've ever had even though it started late and was ended early. Gratuity is built in...but then they still ask you to tip on the screen so beware -you have no other option but to eat here unless you want to drive far out- it's kind of in the middle of nowhere. Meals are very expensive. Expect to pay $140 for dinner for two and know that the more casual restaurant is closed when the "fancy" restaurant is open which limits options further -they make you pay for kayak rentals which felt yuck since they are already charging a resort fee and you can't even swim in the water so most people rent the kayaks for something to do. $35 an hour? Felt crazy. Also do not attempt to kayak to Gilligans island if it's even a tiny bit windy. The kid working the kayaks told us it was fine and we felt we were lucky to come back alive as we were tossed around in the waves.

This resort is absolutely beautiful, but they did fall short in a few places. The beach was…read moreextremely dirty, and the pool and hot tub were full of sand and leaves. The restaurant we ate at on the first day for lunch was super slow, and the food was HORRIBLE. How do you undercook porchops? Lastly, there were kids staying alone in the room next to us and they were partying until 3am and I had to call down to the front desk and they did NOT do a thing about it. We spent $400 a night there to experience this. Housekeeping was great. I will never stay there again. Do better, guys.

¡Wepa! Puerto Rico !!!!!…read more I planned this trip as a couples trip but it ended up being a solo trip for myself to reset and relax , like an eat pray love island edition lol ! It's like the island knew I needed a break and took me in and allowed me to absorb nature, good food and music. Beautiful beaches and a good book where my daily morning routine with a cafe con leche or some bad bunny blasting from my Bluetooth . This resort was perfect for my reset. I truly enjoyed everyday here alone, I walked, hiked, laid on the beautiful beaches and the hotel staff catered to my every need. I was upgraded to an amazing suite overlooking the ocean and was given so many cute places to try from the staff. I do want to book an air bnb for my next trip back here but overall using Hilton rewards , I say I made out very well!

This is a beautiful resort. We were given a handicap room on the main floor (2nd) in the ocean…read moretower. It wasn't what we reserved, but the same rate. When booking, we were thinking the price wasn't too bad, forgetting it wasn't an all inclusive resort. There are three restaurants in the main side of the resort. We only ate at the buffet for breakfast. It was good, but not worth $27 per person. The pool bar had a small menu, that was pretty good. The pool was very large and the slide section was roped off, so it did not bother the rest of the pool area. The beach was not great. Only about 6 loungers, which were always full. The water is very rough and no lifeguards. What they don't tell you is that there is another side you can go with a very nice pool and much better beach. Go to the valet desk and ask for the shuttle to the golf course. This was pretty empty and we had it almost to ourselves. The downside to that is there was no open bar near the pool. If you go into the sushi restaurant they have a limited bar, but they did not speak English. I figured it out though!

Colonial type of building mix with modern rooms, confortable beds, clean rooms, comtemporary…read morestyle showers not much hot water the pool is small but diferent looking than a regular pool it is a mix between colonial and moderm as it is the whole hotel. Nice and diferent restaurant at the bottom floor Walking distance from caffes,nighcluds,the placita.,souvenirs store and much more We will stay here again when we come back to PR Better that staying in san juan if you come with family.Many beutifull beaches close by like playa santa,guilligan island, caja de muertos island etc The only thing we didnnot like was the nooise coming fron the street but we were so tired at nigh that we took it as a local type of experience.

Hotel was nice and the staff was very friendly however parking is extra and the restaurant are over…read morepriced. The location is perfect if you want to be in the center of Ponce. Nice view of the Castle of Don Q and the cross vigilia from the balcony.

Truly can't express enough how cool our stay here was! I was so excited about this splurge and the…read moreexperience absolutely exceeded my expectations. We booked the "run of the house" deal so we didn't get to choose our room, but we totally lucked out and got assigned the Tropicalia suite. The suite was SO cool - intimate, thoughtfully decorated, and stylish. We had our own dedicated LARGE outdoor space and the outdoor shower was so fun! The food at the hotel was excellent. We are vegetarian so the all-veggie/vegan menu was a huge plus for us. We had breakfast there a few days and also walked around the neighborhood (felt very safe!) and explored local restaurants. The matcha latte at Dreamcatcher is honestly, to date, probably top 3 best matchas I've ever had. Super smooth! All of the staff at the hotel were incredibly nice and accommodating. Overall this was a unique, memorable stay in a super cool area, with easy beach access and easy access via car to the rest of PR if desired. Would definitely come back and have already recommended it to others!

We stayed in a nearby property owned by DW, which was amazing, however, our experience was…read moreheightened upon our introduction to Joa at the front desk at Dreamcatcher. Her bubbly spirit and supportive service were very refreshing after a long week of traveling. Thank you so much Joa and DW. Every time I reflect on our trip, you guys will be part of those memories.

Well, our family stayed in the Meliá at Ponce for a weekend since we were attending a wedding…read morenearby. We paid for a king sized bed for my husband, my two kids and myself. Checking in was pretty easy and checking out as well. I have to say that staff is pretty responsive and try to make things right quickly. However, this hotel is pretty old. Though it is considered an antique, it is not well mantained and a lot of the amenities are broken down and things do not seem taken care of. They initially gave us the wrong bedroom, but quickly fixed it. I paid extra for the deluxe room for the bed and the fridge since I was carrying breastmilk for my baby. the fridge did not keep contents too cold, room was not cleaned properly and the restroom had even items from previous guest. Again, staff was quick to fix things and they were very responsive, even when I needed to contact them in the middle of the night, however, it is a pretty expensive stay for the quality of the hotel and ameneties. It is a shame since the lobby are is beautiful, the location is great, right in the middle of the downtown and in front of the plaza. I wish they are able to invest in fixing it and keeping the beautiful antique look of the building.

Terrible experience. Properly is falling apart badly. Furniture is in pieces, no hot (nor even…read morewarm) water, bed mattress has a gigantic hole in the middle, hallway smoke detector battery beeping all night, no blockout curtains and last but not least, housekeeping lady knocking on the door (like she's serving an arrest warrant) just to confirm if we were still in the room. Never again and will not recommend this hotel to anyone.