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    Dreamcatcher by DW

    4.5 (145 reviews)
    ModerateHotels
    Open • Open 24 hours

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    Sylvette F.

    Just do it! Super quiet and relaxing. Clean environment and hassle free. Love the ambiance and the staff!! Shower under the clean air and sleep in the simplicity of a room w no TV ... just good company

    Beautiful glass lanterns hanging overhead!
    Polly H.

    I genuinely enjoyed my stay here. It's beautiful inside here (in your room & outside of your room). When you have a moment, check out my photos. Each of the plants, the sculptures, the statues, the beautiful hanging lanterns, and the mirrors, even the wallpaper are made to allow you explore your senses. I feel so happy just sitting in the downstairs area looking at the singing birds, small lizards, and the roaming cats. There are multiple activities available which are at an extra cost at the hotel like salsa class, yoga class, an hour massage, and rainforest tours. I love the sound of the coqui at night and the view of the sunrise in the morning. It's generally quiet and most people keep to themselves. They have breakfast available, vegan and vegetarian options from 8 am until 1 pm. The breakfast is made fresh and tasted great. There are beach towels and shared folding chairs for the visit to go swimming nearby. Our hostess and front desk staff were all friendly and approchable. The housekeeper allowed me to feel welcome as well & knocked before entering and also asked us if she could help us which was really kind and considerate. I felt heat exhaustion and needed a nap so I felt like I needed to sleep in and used a sign "still dreaming" which has on the other side "out traveling" one day after a full packed day of adventures. There's a store downstairs with essential oils, aromatic soaps, natural deodorant, light clothes and some accessories in case you need. I noticed snacks and fruit downstairs and also free hot coffee available. It's close to the beach condado, but you'll need a car to get to Luquillo beach, el Yunque rainforest, Caguas botanical garden, and Laguna grande in Fajardo for the bioluminescent bay. It is walking distance to yummy restaurants: Kasalta, coffeetera, Cueva de mar, tia Dora, and Lela's. Some things to keep in mind: There are teeny mosquitoes and mini bugs that bite in the outdoor spots. Bring bug spray. The hotel is located in a spot where you need to leave through a main gate on calle Santa Ana after 4 PM. The hotel is meant for couples or a small group of close friends, not deliberately kid friendly. There's more focus on adults and events geared towards those 21+. I would recommend that you choose to go elsewhere if you have a child who is under 10. I definitely would recommend this hotel to others. It is steep but it's worth it!

    Vegan salad
    Nayeli G.

    The best vegan breakfast around! They have 3 vegan options for breakfast and they have non dairy alternatives for the coffee and lattes. Staff is very friendly and attentive.

    The entrance

    The location was clean and tranquil. Not too far from the city streets but far enough to have a peaceful quiet night. The decor was superb with a lot of tasteful modern touches. I will definitely be back.

    Acai bowl
    Jackie M.

    I had been dreaming about staying here for years and I FINALLY made it happen. As a vegetarian, I am very grateful that this hotel exists. It is very close to the airport and everything else in San Juan. If you plan to stay mostly in San Juan you could get away with just ubering but we did rent a car. There is not lot but we had no problem finding street parking for the week that we stayed. We stayed in the Muse room. To be honest, this was expensive and more than I would have liked to spend but the hotel was so good it was worth it. You are a block from the beach and they provide beach towels and chairs. We did two beach days near the hotel and it was honestly perfect. The beach is amazing, very blue even though it's in the city. I felt perfectly safe walking around this area. It is technically in a gated community so it is very nice. Right outside the gated area are a bunch of restaurants. The food at dreamcatcher was also very good. They provide free coffee every morning and then pay as you go food from 8am-1pm. Everything I ate was very delicious. The menu changes frequently so if you see something that sounds good, get it! My favorite thing was the tofu huevos rancheros. It was incredible. They serve a dinner on Friday nights that was $65pp but we skipped to try some other things. The courtyard is also very cute, great place to get pictures and sit back and relax. I can't wait to come back. Puerto Rico has my heart!

    Very pretty boutique hotel! BUT we did not expect the bathroom and shower to be outside of our room. I would recommend this place for individuals who like glamping or are comfortable with lathering in bug spray before they go to bed. The beautiful door did not close off the bugs from getting into our room. We spent most nights taking a shower in the communal bathroom so we weren't eaten alive. Not what we expected after what was spent for a week stay. The staff were so lovely. They made so many great recommendations and helped facilitate all of our excursions.

    Breakfast, seated in the indoor communal space
    Gabriella W.

    The Dreamcatcher is a close as it gets to heaven on Earth. If I could move in and live there year round, I would! From the incredible staff, to the beautiful rooms, this is my favorite place I've ever stayed. In February 2020, my boyfriend and I took a trip to San Juan. From the recommendation of friends, we decided to book our stay at the Dreamcatcher. The process of booking online directly from their website very straightforward. We did try to book via another site, but it was difficult. We learned that there are many different room options at the Dreamcatcher, and I believe that is what made it difficult to book from other websites. I'd recommend directly booking on their website, I believe you they offer a discount that way! We selected a Sanctuary Room, as these had private bathroom facilities. Our room had a beautiful outdoor space, which included the shower and toilet, and an area to sit and relax with chairs. Before our arrival, we sent an email to schedule in-room massages and some excursions. The process of booking these was very straightforward, and the charges were added to our bill. For meals, we did not pre-pay for any because we wanted to check out the local food scene. The Dreamcatcher staff provides an incredible map with details regarding every kind of local business in the area, which we relied upon and found incredible places as a result. When we had initially arrived, we found it difficult to locate The Dreamcatcher, and I believe this was due to nearby construction and the bountiful plants surrounding the entrance. There is a picture of the main entryway attached. While it was confusing initially, I was glad to have the entrance feel a bit secluded. We had a rental car for our first few days (so we could drive ourself to El Yunque - which I highly recommend) and we easily found parking in the neighborhood, though it was a bit tricky navigating finding the entrance to the community that the Dreamcatcher is located within. We were able to check-in early and leave our belongings at the desk. We spent time playing chess in the communal kitchen space, which was beautiful. When our room was ready, we were blown away by how unique the decor was, and how comfortable the bed was! One of my favorite parts about the Dreamcatcher is that they have a mini fridge that guests can take drinks from, and the payment is based on the honor system. You can write down your room and what you took, and it would be charged to your bill, or you could leave cash. They also offer an assortment of chairs and communal sunscreens (free of charge) that you can take to the beach, which is extremely close by. I am so grateful that this was my last trip before the pandemic put an end to travel for a while. It was truly incredible, and I cannot wait to return.

    Justice K.

    Originally, my partner and I had made a reservation for one of the owners other properties. Upon arrival to initial apartment, we found out the A/C was broken. Mind you, it's 90+ degrees in early September. There was no communication from the business. We had to arrive to the unit to discover this. After reaching out, they offered us a selection between two of their local properties, one being Dream Catcher, also located in San Juan. The aesthetics are nice. We stayed in Room 66. Has outdoor bathroom and shower--which I was not a fan of. I'd much rather not have mosquitos nipping at my calves while I'm on the toilet, but low and behold, that's what happened. Luckily, the bedroom actually had a working A/C unit. However, the windows were not equipped with any net. So, dare you open the window or door for fresh air, you'll be inviting for mosquitos and a wide array of other critters into the room. Overall, nice place but definitely not worth $300/+ night. There is no pool to escape the blistering heat, so we found ourselves purchasing Resort Pass tickets to venture to other properties. There's no type of complimentary breakfast offering at Dreamcatcher. While visually and aesthetically pleasing, the nightly price just doesn't reflect the amenities and experience. Even if free, I would not return to property because it means consenting to being chewed up by mosquitos. I left with over 15 bites. The location is okay, though. It's nestled on a residential street. Didn't feel unsafe or anything. However, next time I think staying in downtown would be better. Thus allowing me to be within walkable distance from larger restaurants, other hotels, general tourist attractions, etc. There are dozens upon dozens of hotels in San Juan. I would not make Dreamcatcher by go-to. It's good for Instagram photos, but not somewhere to take up residence at. Personally, it was not a comfortable stay and not an experience I would want to replicate again.

    KJ E.

    Very dreamy, neighborhood place to stay in San Juan, Puerto Rico (specifically in Ocean Park). While the property isn't huge, it is definitely filled with incense, pretty colors, hanging lights, sounds of running water, and trees. It is truly a peaceful place to rest. There are no TVs, but ample WiFi. The common spaces are convenient. Hammocks are a fun plus. My fav has to be the outdoor shower, because I mean where else could you do that? (Besides public beaches!) The vegetarian and vegan meal options are cool, but just know those are extra and do not come with your stay package. I did appreciate the offering of beer and other snacks that you can charge to your room or pay via piggy bank in the kitchen. Communal kitchen fridge and silverware were helpful to have, too. Unfortunately, just didn't get to use that as much. The workers were great! Irwin welcomed us and we saw him throughout our stay. The other workers in the kitchen were lovely to talk to, as well. Finally, this location is PERF. Located in Ocean Park, it is a mere 2 blocks away from the ocean, and a few blocks from restaurants and bakeries (favorite one nearby was Kasalta!). Moreover, you can borrow beach tents and beach chairs while you stay there! VERY convenient. Just note that this place can be a little $$$

    Courtyard fountain
    Tiffany V.

    We stayed here for our tenth anniversary recently! Absolutely could not possibly say enough great things about this hotel from it's perfect location right by the beach and in a gated neighborhood (Ocean Park, Santurce) of San Juan, to it's wonderful staff and chef, to it's natural beauty and Puerto Rican hipster, boho chic aesthetic - if that even is a thing! I just could not say enough words to articulate the magical feeling that you get staying here and listening to the roosters every morning, ocean waves, church bells, and palm trees swaying in the wind or walking through the courtyard with it's twinkling string lights at night and listening to the native coqui sing. It's just magic. If you have a chance to stay here, absolutely do yourself the favor and the luxury! I didn't even mention yet that they offer complimentary beach chairs & umbrellas that are so light to carry and it's literally maybe a 2 min walk to the beach! These are a must! Ultimate way to relax on vacation! There are restaurants within walking distance, it's a short ride to Old San Juan and Uber trips are cheap!

    Patio
    Sarah W.

    I've never stayed here as an overnight guest but I often stop by for breakfast and coffee in the wonderful courtyard. Very peaceful and elegant but chill. Super nice staff.

    Lashanda L.

    This place is cute. The glass room we stayed in is small and cozy. I wasn't expecting to stay the night but flight cancellations changed my plans. I suggest if you're spending a day at the beach. The bathroom was shared with everyone who wanted to use it and there was an outdoor shower outside our room which offered no privacy unless you showered on the dark. The vegan breakfast was not all the way vegan because they served eggs. I enjoyed it and a mimosa. The community is gated and difficult to escape from. I had to walk through the streets at night to find my way to the main entrance which offered the only exit. I recommend for solo travelers and couples who are not over 5'8.

    feral cat

    I wanted to post one last review here as we disappointedly did not receive the appropriate refund from the owners of Dream Catcher. American Express did do their part in reimbursing us some of the cost of the non stay because they felt so bad for our situation and it was the least they could do considering we were out nearly $2000.00 for the one horrific night here. If you are looking for a real vacation, I suggest the St. Regis about 10 miles away. This place will forever teach me how to handle future vacations and how the customer is just not always safe from bad business

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    Page 1 of 4

    Review Highlights - Dreamcatcher by DW

    “You don't have your own toilet (maybe only one room does) but you do have an outdoor shower and your own hammock.”

    Mentioned in 22 reviews

    Read more highlights

    La Concha Resort, Puerto Rico, Autograph Collection - View of the city at night from outside the room door

    La Concha Resort, Puerto Rico, Autograph Collection

    (823 reviews)

    $$$

    This is a Marriott hotel right on the beach in San Juan. There is a high resort fee but which beach…read morehotel doesn't these days. The hotel is lovely! There is plenty of seating places. I had to work in the lobby while they cleaned our room and the high tables made working easier. There is a fragrance in the lobby that irritates my allergies though. Front desk: service is hit or miss depending on who is working the front desk but all employees are professional. Arrival: we came by Uber and the staff is outside the car door ready to assist with luggage and whatever else you might have that needs to be unloaded. Bar: we received some drink vouchers. We ordered the free drink with passion fruit. Our bartender was a young man with curly hair and he made a great drink! Room: sleep quality is very good to excellent!! The hotel is always hopping and we were able to have a good night sleep. Only during our second night, did I briefly hear a neighbor slam a door, but other than that nothing. The door is very comfortable and large with plenty of seating and a nice balcony to see the ocean. We were here on work so not having a desk made work challenging but the coach really helped with the large table. It worked perfect! Mini fridge, safe, and nice Nespresso coffee machine. The room is surface clean meaning it appears clean, but if you wear white socks, they will turn black. A/C: there are some quirky setting on the A/C. If you don't put it on recirculate, the room will get hot at night. WIFI: It is hit and miss. Day 1 i had to use my phone as a hotspot to connect to a work call. Day 2 the WIFI was strong for my conference calls. Front room: nice large coach with separate TV but the window was weird and not very private but the extra sliding door helped. Bathroom: excellent lightening and vent fan in the bathroom. Very spacious. Room service: Make sure to put the sign on your door or room service can take a very long time to get to your room. After breakfast I put out the sign and I was serviced quickly within 2 hours. The first day I forgot to put out the sign and the room was not serviced until after 5pm. Pools: there is a nice pool and beach access.

    Overview: I rounded up to five stars, but in reality La Concha should receive 4.5 stars. Great…read morestaff, nice rooms, but some details need improving including housekeeping and WiFi. Review is based on a four night stay. Overall, I recommend La Concha. It's a Marriott affiliate with some personality and class. Arrival: Arrived by Uber. Helpful doormen and luggage attendants. Check in: Overall good check in process. Marriott status acknowledged with a serious room upgrade to a suite. Room was not yet ready, and the receptionist gave us some free drink vouchers for the bar. Room (954): A spacious sweet. Living room included a colossal sectional, large TV, dresser, and breakfast table. The living room also included a Nespresso machine and a mini-refrigerator. Bedroom included a king bed with a bench and nightstands. One negative about this suite: lack of a desk. I was on business, and working from the sofa sectional got old fast. Bathroom: Excellent lighting. Spacious and clean shower. Bed: Decent but not great mattress. Sleep quality: Above average Patio: Nice patio with two chairs and a small table; really enjoyed drinking coffee on the patio watching the surf. WiFi: WiFi when it worked was generally fast. But I missed a video conference due to poor connectivity the day before we left. Housekeeping: Overall housekeeping was good, but the floors were not thoroughly cleaned before our arrival or during our stay. Pools and beach: Multiple pools to lounge by. Great poolside food and drink service. Nice beach (but it can be dangerous to swim at times) with typical seaweed issues. Staff: All of the hotel staff we encountered were friendly and helpful. Great staff overall! Value: Overall good value Overall common area cleanliness: Excellent Misc Tips: (1) There are many decent restaurants within walking distance. (2) There's a large grocery store called SuperMax about 1 mile away. It's worth the Uber fare to stock up on everything from alcohol to snacks (including gifts to take home, such as Puerto Rican coffee for $2.95 / 8 ounce pack

    Condado Vanderbilt Hotel - Outdoor patio from hotel room

    Condado Vanderbilt Hotel

    (376 reviews)

    $$$$

    Three-star quality at five-star prices…read more Be sure to read the fine print when making a reservation. This hotel runs a "20% hotel tariff" scam that gets tacked onto the bill. The only logical explanation is that this policy makes the room prices appear to cost about $200 a night less than the real charges. Otherwise, why not just raise the advertised price by 20%? There is no doubt the property is in a gorgeous location, sitting directly on the ocean. The buildings are in good condition and the staff is courteous. But, I experienced several shortfalls compared to my expectations for this price point. The suites are provided a "butler," but the available hours are 10am to 6pm. The service would be more accurately described as a concierge. Bringing coffee in the morning is not on the list of duties, nor assisting with unpacking or packing or other typical butler activities. Sending out laundry the day before my departure, I asked to have it folded so it would be easier to pack. Everything came back on hangers. My room did not receive turn-down service and fresh towels during the third night of my stay. I asked to have a car booked to the airport from the hotel. The butler got it backwards and booked it from the airport to the hotel. Good thing that I took a close look at the confirmation and noticed the routing was backwards. The breakfast restaurant, Ola, is extremely crowded in the morning with a 30 to 60 minute wait being typical in my experience. The front of the property is in a skeevy neighborhood so walking somewhere else for breakfast isn't a realistic option. It's not bad, but also not a top tier. property.

    Sooo my stay at Condado Vanderbilt Hotel was great from start to finish. Check-in was quick and…read moreeasy, and my room was spotless. The spa was absolutely beautiful, and the spa staff truly made the whole day feel like an experience, not just a service. Poolside, the staff were super helpful and accommodating, which made relaxing even easier. Breakfast at Ola Ocean Front Bistro was fresh, light, and so refreshing. Overall, it was a wonderful stay and the perfect getaway. I'd definitely return!

    Hyatt House San Juan - Guest room

    Hyatt House San Juan

    (53 reviews)

    $$

    Stayed here while in town for a work conference. It's pretty close to convention center and the…read moreconference provided a shuttle service to convention center. I do think the hotel has a shuttle there just not sure how close it gets. We did use shuttle to visit Old San Juan and it passed a beach stop too. So the hotel... we initially checked into a room on the third floor. While checking for bedbugs (no remnants seen) I noticed the side of the mattress had mold (see photo). We immediately went back downstairs and informed the front desk. They changed our room to the 6th floor and had room service go in and review the room and re-mop the floors before we came up. No issues were found in the new room. I will say the hotel breakfast was one of the best hotel breakfast meals I've had. The potatoes were hot, fresh, and delicious. I had breakfast the second morning at the convention center and kept thinking I should have grabbed it at the hotel (their food was full of grease). We planned to use the pool more but maybe it was just me but it appeared to be more resort like online and was just a pool with kid area in person.

    I checked in at a little after noon however our room was not ready…read more I was referred to a local PR restaurant and bar which it took me about 10 minutes to walk to where i had some fish tacos and a mojito. Came back and room was still not ready . Sat out by the small pool and my friends arrived, sadly room was not ready until 4pm..it was disappointing as I arrived from a red eye flight from California and wanted to shower and relax. Due to being tired I slept in and missed most of the complimentary breakfast. Hotel was clean and comfortable. The price was pretty high but I feel it was elevated due to an event being held at the convention center. Good for a pre or post cruise stay.

    La Terraza - Master bedroom with master bathroom.

    La Terraza

    (90 reviews)

    $$

    La Terraza Hotel was great! The staff was friendly and accommodating. My sons and I went to learn…read moreabout Old San Juan. This hotel was at walking distance of many great shops, grocery and pharmacy. Carlos at the front desk always welcomed us as "familia". He shared stories, referrals to great places to visit and great places to eat with the authentic Puertorriqueño cuisine. I recommend this Hotel.

    We stayed her for about 3 nights. We came to San Juan to explore the area a bit. It was fabulous…read more The service here was a bit good and not so good. A guy checked us in to our room.. he seemed nice. 2 young girls helped us a little during our stay, they were great. Came down 1-2x and we wanted to ask some basic questions... This bitter older woman was there. She seemed like she wanted nothing to do with us. Wonder if she was the owner. Our room was ok. They had a variety of disposable soaps and stuff in bottles. Usually hotels will have a small disposable bar soap or something. They had a tiny bottle of body wash which we used to wash out hands with. Our room didn't really have any windows lol... There were 2 windows that basically faced inside the hallway. The shower pressure was not all that great. Also, the walls are thin. We could basically hear everything from anywhere close. Our neighbors were pretty active at night. It was like in the movies. We felt like we were s silent foursome lmao... They were bumping, grinding and moaning... The sound was so clear as if we were in the room with them lmao... The pool upstairs is.... Not something I would even consider getting into. You have to wonder how often they even get a chance to service and clean the thing. It's more like an oversized soaking tub. The great thing about this hotel was its location. Everything we wanted to go see was within walking distance. Literally no more than 8mins away. Sadly, the day we were leaving I was persuaded by the guy at the front desk to allow him to get a taxi for me. There was a 3 day festival coming and he says Uber/Lyft won't be able to make it to us because they are clearing the street to get ready. However Uber showed someone can come take us to the airport for $9. Anyway, I let the guy call his taxi person. Got to the airport and I felt like I got ripped off. Charged me $40. That was a slap in the face. Why align your hotel with a shady taxi service??? For the money and location this honestly isn't a bad spot. We just needed a safe place to sleep close to where we wanted to walk to.

    DoubleTree by Hilton San Juan - Beach Club Lounge and umbrellas

    DoubleTree by Hilton San Juan

    (188 reviews)

    $$

    We really enjoyed our stay here at this resort. We stayed here before and after our Royal Caribbean…read morecruise. The front desk will hold your suitcases so you can explore while you are waiting to go to your next destination. You get a free warmed cookie upon check in. The pool is open 24/7 with a pool with a waterfall feature, a kiddie pool area, and whirlpool/hot tub. There are also pool tables outside. They have a free shuttle to the beach where there are complimentary beach chairs, umbrella, and towels. You can also rent a bicycle for 2 hrs for free. There is NOT a shuttle to the airport or cruise ports. Uber is cheap and the most reliable mode of transportation in San Juan. Right across the street is a supermarket to get any snacks/drinks/last minute needs. There is a Starbucks and plaza nearby - on Sundays there is a farmers market. One block away there is a strip with restaurants and bars which is fun to check out at night. We really enjoyed Cangrejeros Food Truck Park that is a 15 minute walk from the resort where you can get all types of food. There is music, table games, and bags there to hang out with your date or group. Open 4pm-11pm Thurs-Sun. The staff were very friendly and we would love to book here again when we come back to Puerto Rico!

    Not the best, but an okay stay…read more As a diamond member, I expected a bit more. My room was upgraded for free to a king from a queen which was good. The rooms are okay. The shower pressure was not good whatsoever. Maybe it was my room in particular, but after unpacking, no one wants to go through the trouble of repacking and relocating. I contacted maintenance about the A/C and taking over 12 hr to cool down to 65-68°. They said from their side, everything is working as is. Odd response, especially for the fact that it seemed cooler in the hallway than it did in my room. For the entire stay, my room remained at 70° despite what I set the temperature at. Lastly, the F&B credit issue. I came downstairs for breakfast 2/3 days. The last day, I decided to order it to my room. To my surprise, I was charged for the final breakfast because I got it ordered to my room. This wasn't shared at time of check in--that your F&B credit will not be triggered if you order breakfast to your room. Other annoyances like coming downstairs for breakfast on the second day and being asked twice if I had the F&B credit and then having to go to the front desk for them to tell the cafe staff that I do have the credit...this was not okay. Also, the omelette station is supposed to be open until 11a. Everytime I came downstairs for breakfast, it was closed. When I asked for an omelette, the staff seemed like it was a hassle to get the worker to come and make the omelette even though it was during the time of availability. As a frequent customer of Hilton, I just expected a different experience, especially for my first time in San Juan.

    Caribe Hilton - Guest room

    Caribe Hilton

    (674 reviews)

    $$

    "Apparently" home to THE Pina Colada. Had to check it out, here was my experience…read more AMBIANCE Parking: Hotel/resort parking setup--easy if you're staying there, it can get costly if you're not. Couldn't find street parking. Rideshare is probably the move. Seating: Indoor bar seating plus an outdoor terrace area with ocean views. Plenty of room to relax and take your time. Vibes: You're in a touristy area so it's pretty clean. It's a polished tropical resort energy. Palm trees, ocean breeze, and people fully leaning into vacation mode. It's definitely tourist-friendly so great for lovebirds and families. FOOD / DRINKS Piña Colada (Recommend) This is the reason you come here. Just as advertised - creamy, smooth, coconut-forward, and balanced with pineapple sweetness without feeling overly sugary. The rum comes through cleanly, and the icy texture makes it refreshing. CUSTOMER SERVICE A little hiccup in the beginning but they started getting things going. TL;DR OVERALL 3.5 Stars. Solid. Selections were good, price was expected, same goes for the experience. If you desire experiencing Puerto Rico/cocktail history then go for it! However it was a bit touristy for me and I'm curious about the other spot. Aside from that if you're busy with family and this happens to be convenient for y'all, be sure to check it out! TIPS * The other home of the Pina Colada is the Barrachina Restaurant!

    Mixed feelings. We loved our stay here in July 2014, but returning with our kids in July 2026 was a…read morebit of a bummer overall. What saved the trip was the staff. Genuinely excellent customer service throughout the property -- friendly, professional, and helpful at every turn. Special thanks to Manager Cyd, who was gracious and offered us a great deal after some issues came up, and to Roberto at Bagua, who deserves a specific mention. Many others helped too, too many to name. We'd already paid and it was the busiest long weekend, so options were limited. But the staff did everything they could, and that's the main reason this is 3 stars instead of 1 -- the property didn't match our 2014 experience, but the people absolutely did.

    AC Hotel San Juan Condado

    AC Hotel San Juan Condado

    (127 reviews)

    $$$

    This was a really nice hotel in Condado area. Not too far from the airport, Morocco, old San Juan…read more There are scooters everywhere in this area. The hotel has a parking lot. The restaurant and pool are in the PH (roof) of the hotel. Food is OK at the hotel. A bit pricy but that's what you get in this part of town. There are a few restaurants in the area. There is a coffee and dessert place right down stairs on the corner. Good stuff. Quesitos, empanadas, desserts, breakfast, and a few other things to eat. Note: if you like flavored coffee, bring some flavored creamer. They don't have any and neither does the hotel. The welcome was nice. The check in was pleasent. They really tried to inform me of everything. Very helpful. The rooms are pretty nice. I was on the 6th floor and had a nice view. It was quiet and easy to get around the hotel. The bed was comfy. The room was nice size. I had a balcony. Nice bathroom. TV's x2. Sitting room with a desk. Everything was excellent. The entire staff was very nice. The front desk, restaurants, breakfast, maids, everyone. I had a good 4 day stay. I recommend.

    We stayed at the AC Hotel Condado in San Juan from Saturday, April 25 to Saturday, May 2. As…read moreMarriott Rewards members, we wanted to stay at a Marriott property, and we also wanted to be close to Isla Verde, where I stayed the last time I was in San Juan. We considered the San Juan Marriott Resort and the Courtyard by Marriott, but we felt the AC Hotel was in a better location for us. After visiting all three major Marriott properties during our trip, the AC is the quietest. If that is important to you, then it is worth considering. It was important to us, and we were happy that it was not overrun with guests, especially in the rooftop pool area. When our car service dropped us off around 10:00 p.m., there was no wait to check in. We walked straight to the front desk and got our room keys. The front desk staff were very friendly throughout our entire stay, and we appreciated that. When we checked in, I was a little surprised by the mandatory 45 dollar daily resort credit, called a destination fee, that was added to our bill each day. We were required to pay it, then spend it in the hotel at various locations, breakfast excluded. If we did not use the credit each day, it was lost. We felt this was an unnecessary burden, which limited our ability to support local businesses and reduced our options. Our room on the eighth floor was very spacious, and it had a living room, a bedroom, and a balcony with chairs. The room was great, but the thermostat had strict limits, so we were never able to adjust the air conditioning to our preferred temperature. It always felt warm in the room, which I assume was due to energy conservation controls. We had a partial ocean view, which was better than most partial views I have had at other hotels. The view was great for photos and videos, especially during sunset. You could also hear the waves crashing on the beach, even though the hotel is not located directly on the water. There are a lot of roosters roaming around the area near the property, so we got the unofficial 5:00 a.m. wake-up call from them. It was a little disruptive at first, but after a day or two, we were able to tune them out. I want to give a sincere shout out to the housekeeping service. It was outstanding. Every day, our housekeeper came before noon and left the room looking like we had just checked in. It was some of the best housekeeping I have experienced at a Marriott property, and it really added to our stay. We tipped well, because they truly deserved it. The rooftop pool was another highlight. It was usually busy, but never overwhelming. We went several times, and we always found a chair or a couch to relax on. The staff at the food and beverage counter were friendly and efficient, but there were no poolside servers. Most mornings, we ate breakfast at Sobao, which is located at the front of the hotel, and you enter from outside. The food was delicious, and the dining room was always full and lively. The service was great, but they have two different lines depending on what you want to order, which was a little confusing. Unfortunately, we did have one experience that was disappointing. On Thursday, April 30, we tried to have dinner at La Bodeguita, the main on site restaurant. It was 8:30 p.m., and even though there were open tables, we were told we had to sit at the bar. The bartender gave us water and menus, then never returned to take our order. We saw him waiting on tables, checking his phone, and standing around, but he never came back. We were dressed for fine dining, so we didn't understand what the issue was. After almost twenty minutes, we left and went up to the rooftop restaurant, Bar C Lona. It was crowded, and there was only one bartender serving everyone, but she was friendly and working hard. The food was great, and we were glad the evening turned around after the issue at La Bodeguita. Overall, we were incredibly happy with the location of the hotel, the room layout, the housekeeping, the front desk staff, the rooftop pool, and Sobao. We were less happy with the poor service at La Bodeguita, the mandatory destination fee, the rooster wake up calls, and the thermostat restrictions. We would not rule out another stay at the AC Hotel Condado, because the pros outweighed the cons, but next time we will probably try either the San Juan Marriott Resort or the Courtyard by Marriott Miramar, mainly for their direct beach access. This review is meant to provide honest feedback about our experience, both to help future guests and to highlight areas where the hotel could improve.

    Dreamcatcher by DW - hotels - Updated September 2026

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