They actually care and like their jobs!!!!! I would highly recommend this place for your PT needs, for all, especially athletes. I was sentenced to abundant therapy in Inglewood lol but as soon as I stepped into that place I just knew, I wasn't going to get better. The kids working there were more interested in giving you an assignment so they can go back to socializing among themselves. They can careless about your form which is crucial, a form will injure you if it's not done right. I've had 3 knee surgeries and every single time I transfer to Motions Plus because of their care and love of their jobs. I know in their hands I'm well taken care of. I am absolutely grateful and blessed by EVERYONE of the workers. They listen to you too! I told them I wanted to be pushed and they absolutely delivered!!!:) Excited to have the prospect of going back to my sport! read more

Great, kind staff... Especially their employee Ginger. She praise! I have a calf tear and have received about 15 therapy sessions for it. She is the only one to apply the icy hot ointment on my calf. Only 1 other time an employee gave me some of the icy hot. She handed me the bottle and said here you go. Only flaw, they could do a better job at answering their phones. From many of the reviews, I am not the only one with this complaint read more

Scheduling is a nightmare. No one answers the phone. Unsantiary nasty restrooms and privacy is at your frustration.

No one answered the phone, emails, or text messages to set up appointments. The Lawndale location has an older lady with special needs, apparently, at the desk who mumbles when she talks and throws out insulations when you ask her to speak up. The last time I came no one answered the phone, emails, or texts, either. Multiple insults came my way at me and my young daughter again. She had me redo the pre-authorization for some minor details. That took over a month. My appointment for an evaluation by the physical therapist was set out 3 months away, on purpose to irritate, since nobody is there as usual in the midst of summer. There is no reason for any of this. I had my pre-authorization complete and in hand at the beginning of May 2023. It took over 3 months to get an appointment scheduled because no one answered the phone, email, or text messages, and I had to be evaluated by a therapist before my therapy could start. Ultimately had to go in numerous times to schedule but finally had 3 therapy sessions in mid to late August. Finally. But now it's late August the hottest summer on record, setting a World Record. I wanted to begin therapy at the beginning of May when it was cool but was forced to begin in late August amid a great heat wave. I was told there were no openings for me so I had to wait like 4 months. I'm a returning customer, I have been here for over 2.5 years before and during the pandemic. I came in as a quadriplegic, with collapsed lungs, heart failure, and bearly alive. Now I am here for rehabilitation after having a lung removed. I'm no longer a quadriplegic. Almost back to normal, thank God. Lots of hard work! I fell from dizziness on my third visit here because of the heat wave, the pool was turned up too high at 98° to 100° plus, not the normal 80s, and the pool room windows had no curtains, and became an oven. So I cancelled my next three visits awaiting a cool down. Then the older lady at the front desk, (name Zon B?) texted me and canceled all my appointments because of missed appointments on record-breaking heat wave days. No one else was told they couldn't return due to cancelations. Just unbelievable. I plan on contacting the owner on Monday, 9/18/23. If no result, I will then contact the licensing board. I've seen many and know of licensing violations. I contacted Zen Bone each time I cancelled and told her I had heat issues especially the 100° plus pool. I feel sorry for Zon B., no English skills, and probably thinks everyone is against her, gotta assuming she is a relative of Henrick. The owner is Henrick Macalintal I believe. Wish me luck. read more

I couldn't decide if I wanted to rate this place a 2 or a 3, because I had mixed experiences here. I came here for my physical therapy evaluation a year ago and the therapist was FANTASTIC. Kind, lovely, etc. I was looking forward to coming back but then ended up having to move and the location ended up being very far from my home. I called back to possibly go to physical therapy there again for another injury, and the receptionist was TERRIBLE. She was mouthy, condescending and kept cutting me off in the middle of my sentences. She even had the audacity to lecture me, then tried to convince me not to schedule an appointment there. When I stood up for myself and I told her to listen to me and not rudely interrupt as she was not even hearing what I needed in my full sentences before pretending she could read my mind, she became even more rude. Finally, I was able to schedule an appointment but I am so happy to say she was a headache and I'm successfully going to a different spot not as to not have to deal with her again. read more

One way to describe my experience with their service is horrible . Was sent over here by my insurance and upon calling them to schedule an appointment, nobody from either the lawndale or Long Beach location picked up . I even went in person during open hours and it was closed . I do not see how this place gets any type of business if they do not return any bodies calls. read more

If you enjoy endless one-way phone tag without ever getting a response or treatment, then oh boy is this the place for you! Otherwise AVOID AVOID AVOID. Go anywhere else. They never answer the phone or return calls, and they're unable to set up a simple appointment. Even if you get an appointment, since they don't answer the phone you will not be able to get the care you need here. I received a referral through my insurance to this location for physical therapy in June, so I called and spoke to a human being -- little did I know how unusual that is. The woman was polite, took my info, and said that she would call me back later that day or the next day to schedule the appointment, since they needed to confirm with the insurance company. That's fine. But three days later I still hadn't heard back. Begin the cycle of me calling, not getting to a human being, leaving a clear message with my name and contact info, not hearing back for several days, and repeat. For WEEKS. I called more often than I left messages, sometimes nearly every day, but I've been leaving at least two messages a week. After calling again this morning and again not getting a person, I hung up and called my insurance company to report this location's inability to answer the phone or return calls or set up an appointment. The insurance company was very understanding and is putting in a change so I will receive a referral to a new facility. Hopefully the insurance company terminates its contract with this location so no one else who needs physical therapy has to deal with them again. I am in pain and I need physical therapy, and they received the contract for my treatment and they get paid for it, so this kind of unprofessional behavior is completely unacceptable. read more

This review is on the administration of this therapy office. The service provided during my father's initial visit was unprofessional; the receptionist did not have the required skills to speak to the patients because she demanded specific tasks like a collection of insurance, ID, and waivers instead of asking for them politely. Later, after this initial meeting, we settled on appointment dates and times for the allotted therapy sessions. However, this therapy center has turned my father away twice from his scheduled appointments, and he has now been asked to call every day he has a scheduled session before arriving. (Then why schedule appointment sessions?) Overall, the disorganization of this therapy center is what is causing this bad review. I will not be taking my father back here. read more

They don't return phone calls or emails. Horrible service and I am an existing patient. When I was going to the Long Beach location last year, the actual therapy was good. If you have other providers available for aquatic therapy, go somewhere else. read more

Back to BS. It's almost like the people who work here intentionally set roadblocks for patients. After many many months of ongoing treatment they waited until my last appointment to mention that I needed another referral. Timing is EVERYTHING when they know that it can take an average of 2 weeks to get authorization, so why not advise patients BEFORE authorization expires? Fecklessness. This go round my doctor changed the body part then corrected it on the authorization. I have called, texted and emailed the business so that I can receive care. There's been no follow up on their side. Sadly, posting to Yelp is the only way thing they seem to respond to. Typical for the lawndale location. Anna in Long Beach has confirmed that the update is in their system but Lawndale isn't answering the phone. Go anywhere else if you can. read more

Do you like fancy, friendly, encouraging people that most certainly love high fives but respect the rules of Covid? How about learning some sweet moves and necessary exercises to help you on your rehabilitation journey? Do you want to ride a bike in a pool? If you've answered yes to any of these questions, then look no further! If you answered no, then I seriously question your decision-making abilities and have to assume that you are a box of no fun. Motion Plus is, by far, the best place that I've ever been for physical and aquatic therapy! The staff really cares and wants what's best for you. Like any rehab facility, you get out of it what you put in. We all have bad days, but a positive attitude goes a long way! I also really enjoy chatting with the other clients! The pool is warm and refreshing. It's also easy on sore joints and backs. I highly recommend trying it out. So, if you're on the fence, (which you shouldn't be if you're looking up physical therapy. That's just dangerous. Get down from there!) then give it a try! It couldn't hurt more than what's already ailing you. Stay Fancy, -Melissa read more

DO NOT COME HERE, I've been calling them for 2 weeks & the front desk lady keeps denying me saying "she's gonna call me back" & never does! I really need physical therapy & the front desk lady is holding me back. I've contacted my dr & I'll be going somewhere else now. Horrible bussinesss read more

Very bad and horrible experience, very rude to patients i call many times nobody picks the phone i came many times to schedule appointment the receptionist took my information she never gets back to me and she accused me of lying that i came , very rude i was explaining myself to the other girl and asking her for their names they hanged up on me i called my insurance did a complaint to the board of california and to the department of health because i have never been mistreated like that from a healthcare this place should be closed ! read more

The staff is wonderful and willing to match my level of intensity. Already the owner has eliminated my AFO brace due to some of his techniques. I'll keep you posted regarding my range of motion, which is our next area of interest. Terry read more

Absolutely love it here, everyone is always so nice. Definitely getting some pain relief coming here. Doctors are very knowledgeable and so is their staff. I read the reviews for this place and sometimes they don't answer but guess what I do ... I keep calling. Once I've called twice I usually get a text message or a call back. They deserve a 5/5 rating Everyone here works very hard and obviously very busy because they are so great. Keep up the good work. read more

I think all the bad reviews are related to a backed up phone log due to too many new patients wanting to get in here. All the Doctors, Therapists & Front office staff here are incredibly attentive and lovely. My Dr referred me here and the process of getting scheduled was simple, I called during the Holidays and had to call to follow up but other than that once you're past that back log it's smooth sailing. I've never been to a PT place with such positive and happy energy, it really helps with the healing to know the crew here enjoys their work & who they're working with from the staff camaraderie to all the other patients in the gym. It also helps with motivating you to want to make your appointments, always a pleasant atmosphere and I leave smiling after each visit. Kudos to Dr. JR, Zen, Laday, Beverly, Jen, and everyone else here who makes this place so great. Thanks for everything you do to heal us! read more

The PT staff are helpful, however the front desk in the Lawndale location are unfriendly. Long Beach location are unorganized and the doctor is never there. Would avoid this business. read more

I had treatment for my Right hand tendosynovitis at their Long Beach location. Staff is very accomodating. Clinic is clean, they disinfect equipment after every use . Dr. Henrick is very professional and knowledgable. Thanks Doc! read more

Motion Plus Aquatic & Therapy Center - Physical Therapy Near Me - Lawndale, California

Updated review 10/14/19: Jeanette called me for my insurance information and advised that as soon as she had an authorization we could make my 1st appointment. She hopes that it comes through by tomorrow. I will keep this review updated as time goes on. I'm hoping that this works out for 3 reasons. 1. This is the closest PT to my home. 2. The pool is a big draw. Working out in warm water is the best when you are in the kind of pain that I am in. 3. I like giving business to Lawndale California businesses. Go Lawndale!! Original Review 10/14/19 I have been trying to make a new patient appt and have not received a response from leaving voicemail, texts and online message. Does this company want any new patients? read more

I took my mom to this Therapy center for 12 weeks after her ankle surgery; today was her last day and she was very emotional because their team became like a family to her. All the staff is extremely professional and they truly care for their patients. Thank you for helping my mom to be back on her feet in no time. All the bad reviews are from people that never visited this Therapy center, I find that a little strange... also I never had trouble contacting them for those 12 weeks; I know they take lunch break and finish work around 4pm so my tip is, make your call in the morning. You will be in good hands that much I can say :) read more

My son had a hip sprain from playing soccer. We were referred to Motion Plus Aquatic and Therapy Center. They have an awesome staff & facility. Everyone is super friendly, knowledgeable and professional. It has been very encouraging to be in a comfortable environment where you are genuinely cared for. Thank you so much! read more

Zen(Long Beach location)is simply too overwhelmed with her workload to communicate with me via email. That is my preferred source of communicating. I have a TBI(traumatic brain injury) as well as being a stroke survivor which left me with a speech impediment. Talking for me is difficult and exhausting. I'm sure Zen is a nice young lady. In my opinion just lacking in some customer service skills. First impressions go a very long way, and Zen left me with a not so great impression. Hopefully she was just having a bad day. I will not let Zen's lack of professionalism to interfere with my much needed therapy. I'm looking forward to visit the actual facility. It looks and sounds amazing to me. I will definitely leave an updated review. read more

HORRIBLE BUSINESS!!! I'm surprised they have that many stars. Just like another reviewer said, if I could give zero stars I would. But in order to write this review, I had to give at least one star whether they deserved it or not. I tried calling this place for months trying to get an appointment for aquatic therapy for my back prescribed by my doctor, but no one answers the freaking phone. It's obvious the owner and staff are not interested in running their business, let alone keeping it. Maybe they're not certified or licensed physical therapists at all. Maybe the business and the therapists are all "fake"! The equipment stays clean because there are no customers to use it. Next stop, the Better Business Bureau. read more

I've been trying to reach someone for two weeks. This place never answers the phone or returns calls. I can't imagine how their actual services are. Answering and/or returning calls is your first level of customer service. FAIL! I have called at different times during business hours and left several messages. I don't live far, so I drove by during a time they should be open, but it was closed. Maybe they are closed??? read more

I called on 1/3/22 to make an appointment. I sent copy of my medical I'd, driver license and order from the doctor and they told me that they would call my insurance and call me back. Called on 1/6/22 to see what was going on and they told me that they will call me back within the hour to schedule the appointment. Called again yesterday and was told that they could not get thru to my insurance and that they were really busy. I called Physioworks and within 1/2 hour they were able to get ahold of my insurance and was set up with 6 appt for the next 3 weeks.. please do not use Motion Plus they are rude and incompetent. I figured that if they can not dial a phone number I can just imagine what kind of physical therapy they do...Incompetent, incompetent and rude staff... read more

I called to make an appointment and the lady, who by the way was not very nice, took ALL my info, including authorization info, and said she would call back the following day. Well, that was 10 days ago and she didn't call back, and every time I call, they're "not available, please call back later" or smtg like it. If it's been this difficult just to get an appointment, can't imagine the service after ‍ read more

Dr Macalintal is the best physical therapist you can find in Los Angeles area. He has a gift for helping you recover. He cares, he helps, he has the knowledge. They have the gadgets to help in your healing process All the stuff is super nice. All of them are kind and caring. I was severely injured and they worked patiently with me. I consider myself lucky for finding this therapy center. read more

Motion Plus Aquatic & Therapy Center - Physical Therapy Near Me - Lawndale, California

See all

Everyone here is wonderful. Nice, professional and easy to work with. There's a small heated therapy pool with underwater bikes, weights and floatation tools, there's a lot of chlorine in the pool to keep the germs away. They also have two heated showers for before/after pool rinsing. They keep the place very clean and lightly bleach the shower areas to keep the germs away. Unfortunately I moved further away so I couldn't keep coming after about 12 visits. They do all sorts of therapy here and the equipment was well kept and in working order. They work with you to find the best combination of therapy. Traction therapy was the most useful for my lower spine, it's done with an automated machine which can be adjusted for tension. Making appointments was easy. Not sure what people are complaining about. Sometimes they didn't pickup the phone, but they always called me back. Best was to just schedule your appointments when you're there. Easy parking out back with a ramp. They shut down for lunch, so schedule accordingly. Great attentive group, more like family. Thank you! read more

"Very professional, courteous, friendly, and all highly skilled therapist. This is the best practice to go to for all your therapy needs. Dr. Henrick is the best physical therapist in Los Angeles. read more

I have been to quite a few physical therapist in the last four yrs and these ladies are the best never make a person feel anything less than you can do this the guys are professional also together they are a dream team in restoring a boby back to the main stream of life. read more

Aqua Cycling? Such a fun workout. You don't feel like you're working that hard. I don't like gyms because I always feel self conscious about myself, but Criselda is real nice and a good teacher. The cool down at the end is relaxing and a good way to finish the workout. They have plenty of showers and lockers. Parking is super easy. I've gone 3 or 4 times now and will try to go more often. read more

Very excellent cleaning and everyone is very helpful. Dr. Dennis is amazing and an excellent physical therapist! 5 Stars!

I came in limping, in pain, barely able to walk and came out feeling 100x better! Amazing place very hospitable and respectful staff! They did everything to make me feel welcome and assured me that I would be ok, the treatment was new and innovative technologies and the staff very well versed in their profession and knew exactly how to help me get to a speedy recovery! If you are looking for a place this is it! Thank you guys again! read more

I can't do a full review because I didn't even step in to this place actually they didn't even pick up the phone! When I called to schedule appointment I got a answer machine and never return my call. I even E-mail them and didn't reply neither. Oh well had to find somewhere else to do my therapy.. read more

I don't care what kind of therapists are employed here. It is beyond galling that no matter what time of day you call no human answers the phone ever. When you try to leave a voicemail you cannot because it's not activated. I have tried for 5 weeks at various times to reach this place to no avail. I have no idea how people stay in business when they are this unprofessional. If you can't answer phone calls from people that have inquiries about the services you offer how do you expect to increase your clientele? Further, if I was already attending this place for physical therapy reasons and I made phone calls to them repeatedly without anyone responding, it would make me cancel any subsequent appointments I had made! What a chaotic, unresponsive mess! read more

I have been looking for a great rehab and I believe I found one after so many years of searching. I have a knee problem on both knees and a friend recommended to try Motion plus aquatic and therapy center. I came in in the morning and I was greeted pleasantly by the front desk staff. The moment has arrived and Henrick a PT toured me to the facility and explained to me in details about the treatment also the facility is huge well equipped and clean. We started with knee exercises and then I did the hydrotherapy which is by far the best no impact treatment for my knees. He finished the treatment with ultrasound heatpad and different modalities. I felt relieved and started gaining strength after few treatments and to which I started playing basketball again. Thank you Motion Plus Aquatic and Therapy Center for giving me the best treatment ever and restoring my daily activities read more

Awesome physical therapist! On my third visit and already seeing more results than I did when it was going to my old kaiser physical therapist.. Friendly staff also! I pay out of pocket and each session is still pretty affordable.. read more

Aquacyling (spin class under water(heated)) I absolutely love it! I first purchased the groupon deal (4) sessions and loved it so much i purchased for the whole month for the next 5 months!. The Instructor Criselda is so sweet and very helpful. if you need help with the bike she will gladly help make adjustments. As for the exercise part of the class, it truly is low impact and no soreness afterwards. It's like a combination of cardio and aerobics but much more fun than if you were working out at the gym, lol at least for me. Also, i love that the facility has showers. Thr energy in the class is awesome and you're constantly moving the entire 45min but the best part is you don't feel it hard on your body. for example my knees, they haven't hurt since I started aquacylcing, unlike when It use to hurt during spin class at the local gym. I also love the last part of the class which is the cool down, so relaxing and calming. oh and the music she plays is on point. read more

Motion plus is the best therapy ever they do an amazing job and the staff is very nice. I recommend trying them

I'm so grateful for this place and the whole staff make you feel so welcomed by always greeting you with a smile and good attitude.i got shot in the head in 1998 and been dealing with alot of pain for years and is unbelievable how much Motion Plus aquatic &therapy has helped me with my herniated disk problem because the pain is decreasing and even though my Doc recommend surgery I'm happy i decided to return to Therapy and this place got me feeling so good so thanku for helping me. read more