AZMVDNow is a HORRIBLE online service. Tried updating my DL with new home address and decided to…read moreupgrade to Travel ID. DO NOT waste your time doing anything with your DL on AZMVDNow site. After you upload all the extra documentation to verify your address, it takes you to their shopping cart. But rather than just paying for the upgrade service, you pay to "fund" a personal MVD account first, then their supposed to use those funds to pay for the upgrade. However, anything with DL's is different. If something goes wrong with renew/replace/upgrade process (denial or timeout, etc.) you cannot use reuse those funds and must "fund" the account again with another $25 and then request a refund, which you also cannot do for at least 7 days. Absolutely absurd! Its a simple shopping cart - dont make it so complex! The CIO/CTO for AZMVD should be dismissed for incompetence.

Carmen at the Chandler MVD was extremely knowledgeable and helpful with a fairly complicated…read moreregistration process involving importation of a vehicle from another country. I was dreading the experience but thanks to her it was quick and painless. Thanks so much for all your help!

Not a real DMV just an ADOT facility. Do not come to this location and every 2nd Wednesday of every…read moremonth. Some DMV's are closed on the first Wed of every month. If you plant to go to the DMV on a WED don't expect it to open until 12pm

I went into this DMV on a Thursday, I know right probably not the best idea but it worked out!…read moreI walked in and used the self check in iPad and joined the walk in line which had about 8-9 people ahead of me and it looked fully staffed. I waited about 12-15 minutes in line which wasn't horrible and when I was seen that took about another 10ish minutes due to what I needed but overall in and out within 30 minutes!

I had a wonderful talk with Lakeisha! She had the sweetest smile. She was so thoughtful and…read moreconsiderate and just a pleasure to talk to and very helpful. I didn't want to come today because I was tired from working all day. But I couldn't have had a better experience. I only wish the workers like herself could have black Friday off and have a four day weekend. They deserve it!!!!

DONT GO! This place is terrible. It's super expensive and they don't know anything. They'll tell…read moreyou anything they get your money and there's zero professional customer service. I was very unhappy with this level of service.

They are extremely nice & enjoyable people! I was very nervous to take my road test, failed the…read morefirst one but why were very kind on giving me constructive criticism on what I should work on. Definitely going back for the other services.

I am truly amazed! I have had the misfortune of dealing with departments of transportation,…read morespecifically motor vehicles for licenses, registrations, tests and everything vehicular in many states across the Nation - but none can compare to the experiences I've encountered in Phoenix's and Arizona's MVDs! Simply stupendously good, very good - close to great. As an example, I have never in my life been to get a driver license replacement and go in and get out in 15 minutes... unheard of! Really! And this is not a lone event, ever since moving here over a decade ago, I can vouch for extremely great services rendered. To my experience AZ out performs Florida, DC, Maryland, Florida, Oregon, Virginia and Louisiana both online and in person. Kudos well deserved.

So i was just at this location and customer service and communication here is terrible. I went on…read moremonday to take my written knowledge test and came this morning to take my drivers test and the lady that helped me on Monday didn't tell me to bring anything, nor did she want to schedule an appointment with me so i had to asked someone else, and the lady that helped me today asked me to bring a permit when i told her i don't have one because i'm over 18 and just took the written test on Monday and she proceeded to give me attitude because of my true explanations. Bad communication by both workers.

They were rude, they kicked me out because they said they close at 5. Google says they close at 6pm…read moreand yelp says 7pm. They couldn't wait 5 minutes while i filled my paper work.

Doesn't open at the correct times. Business hours show 9AM-6PM closed on Sundays & nobody there to…read moreopen during normal business hours. Instead, they open way beyond business hours. No stars!!! If I had a choice but I must put at least one to complete review.

This place is all bad. They don't greet you and the two Mexican girls don't make eye contact and…read moreare rude and seem irritated. Ernesto and the older lady were extremely helpful but the other two stay away from those attitudes. Place is also dirty and run down. Not kept clean or welcoming at all. I just wouldn't go back, I dont like people talking Spanish in front of me either, this is a business have respect and speak English, especially when all your co workers don't speak Spanish too. Just I considerate.

I am currently sitting in the lobby, with 3 parties ahead of me. All I need is a replacement…read morelicense. So far, I've signed in, filled out the form, and watched the employees futz around and help no one. There is one employee at the counter, and at least 3 in the back. No one has been called up for at least 20 minutes, meanwhile none of us are even being acknowledged. I came here because it was more convenient than the mvd, and I was hoping to avoid crazy lines, but I'm beginning to think it's not worth it. Don't even bother. Next time I'll just go to the mvd.

Pricilla was soo nice and very understanding :). It's nice meeting someone who has practice with me…read moreand when driving she was very sweet

This place is awesome because I never have to wait long. There's plenty of locations. I've been to…read morethree different locations. The one on central near baseline, one in west Phoenix (might update with crossroads) & the one on Country Club in Mesa. All were great! I went for registration renewal once & the other times were for my son to get his driving permit. He paid a fee and has a year to pass and can test as many times as he needs (once a day). So glad we don't have to wait a million years at the MVD!

Myrel Gonzales is the best customer service person I've ever worked with at AZ Dept of Revenue…read more When you receive a demand letter, it unnerves you. It's especially unnerving when you have no idea why you owe the amount demanded. Ms. Gonzales was kind, patient, and thorough in her detailed explanation of the incorrect amount of overpayment that my CPA and I were basing the estimated quarterly taxes upon. It could have been very confusing but Ms. Gonzalez laid out three years of taxes so that I could easily understand it. I very much appreciated her help and thoroughly trust that my account will now be straightened out with an additional payment. When you get a letter from a Department of Revenue, whether it is federal or state, it is upsetting. You don't understand it or even trust that it's correct. This was not a bad experience and I understand the error was on my end. It is immediately correctable. Thank you, Ms. Gonzalez. DD

First off, I would like to be able to speak to a customer service rep that actually speaks English…read more I could not understand half of what was being said by the agent. Secondly, the agent was aggressively trying to end the call without fully answering or addressing my questions. After waiting for 1-1/2hrs on hold, I was told to email a description of my situation to AZTAXHELP@AZDOR.GOV. What is the point of having a phone center only to have them not provide any help other than direct you to email someone else! Why do government employees always seem to be the least qualified for their job?

We went to Best Buy about 3 years ago to update our drivers' licenses when we moved to AZ after…read moregoing to another business that was terrible. The Best Buy Title staff were very nice, courteous and professional and quick. I have a special needs child and she needed an ID. They were extremely patient and kind to her. Three years later we went back to update our drivers' licenses to the travel ID. They are still very nice, courteous and professional. The transaction for myself and my husband was fast and efficient. Usually not a lot of wait time either. We do not live near this business but make the effort to go there as I believe once you find a good one you need to keep going back. Don't let the location or looks deter you. Highly recommend.

I'm at very pleased to work with this agent. Very respectful and courtesy is the best. I am very…read morepleased with Jamery performance. Thank you!