I will never visit this location again because of how rude the employee Jeff is. Each time I've…read morehad to deal with this employee he is extremely unhelpful and disrespectful for no reason. I spoke to the owner and let her know about these repeated issues as well.

Eek! I do not recommend. I called for a quote and was immediately placed on hold. After five…read moreminutes, someone picked up the line. I explained the courier service I needed and he offered to put me back on hold. I politely pointed out I had already been on hold. He said he had no choice as there were even more customers waiting in-store. Based on my experience, they are understaffed and their customer service is underwhelming. No wonder their reviews - across all locations - are subpar. I also discovered in hindsight Airpark Pak n Ship is not accredited with the Better Business Bureau and has a C+ rating for failure to respond to customer complaint.

I went to this UPS Store today, based on their positive Yelp reviews. After going to some other…read morenearby UPS stores and having less than stellar service, I wanted to find a really good UPS Store that I could use consistently. I had to send a lot of work equipment back to a prior employer today and it needed to be packed very well for travel. The employees at this UPS Store were amazing! They worked together as a team to organize and pack all my fragile items for shipping. They explained the costs and benefits of insurance and answered my many questions. Run, don't walk to this UPS Store! Their service is top notch and they made me feel like a valued customer. They offer many services, including: printing, faxing, fingerprint services, and mailboxes for rent.

The staff was friendly and processed my drop off quickly…read more The parking lot is a busy one and appreciated that they have UPS 15 min parking spots available right by the door.

This place deserves ten stars. I love Jim and his team. They're helpful, pleasant, efficient and…read morealways on the ball. They make everything easy and seamless. Their customer service is top tier and they're eager to solve problems and assist. I will always come to THIS UPS store.

Jim is the kindest UPS associate ever!! He is so friendly and his positive energy truly makes your…read moreday. Will definitely be a repeat customer- he made all the difference! Thanks Jim!!

Great company to work for learn new skills and grow and they have a good 401k so joinread more

Service A+.. the FedEx boys and girls are always like Johnny on the Spot..Friendly and helpful…read more. and thats what I experienced this evening.. I came in with a JCrew bag full of holiday packages.. No box.. no tape.. no packing material.. and this guy helped me with everything.. Would get a 5 but and its a big BUT.. dont advertise for having a notary and then dont.. still the service here is impeccable..

Being new to eBay's newest updated rules and shipping specs I came here, by recommendation, to send…read moreout 2 packages with prepaid eBay USPS labels. I met Mike and he was awesome, friendly and explained exactly what I needed to know about UPS and USPS shipping for eBay. The store is very organized and they have SO many items and services. They are in a very convenient and perfect location in the shopping center by Target on Frank Lloyd Wright East of 101. Along with great customer service Mike also was a pleasure to speak with, with wonderful stories explaining many of the items he has on display in the store. Thanks Mike, I'll be back many more times!!!

this location closes at 6 PM, I arrived at 5:55 after working all day. And everybody knows it's…read morehard to find a post office that's open after hours. The gentleman that was inside was too concerned with closing then to help me all I need was a label printed, and my box taped up. Really sad and I'm sitting in my car now and there's still two minutes left before it hit 6 o'clock. Where has Customer Service gone? I forgot to mention my box was and 20 pounds and he didn't even bother to come open the door. And unfortunately, this is the closest location for me to utilize so I have to come back here and deal with this

Fast service and very well informed staff! Came in for signs to be made, and they assisted with…read morecreating the sign. Had them ready the next day!

I have been a customer here since 2003. If you get the old lady and there is no one else in there,…read morerun! She is a joke, constantly complains about Fedex and her hours being cut. You will wait at least 30 minutes because she constantly makes mistakes, charged me $10.85 for local over night one week and $24.30 the next week for the same delivery. She loves to argue and the customer is always wrong, as an employer I would love to fire a hag like this! I have a current complaint filed with Fedex over this person but honestly, go to the shipping center a few doors down, they also do UPS and Fedex. The other option is to wait until 2:00 PM, shift change and the other girl who works here is awesome!!

I had a wonderful experience working with Mara. She is an outstanding employee and truly…read moreexceptional at what she does. If anyone needs printing support, she is absolutely the person to go to. I'm very grateful for her help in completing an important project.

Great personal service from Enrique!…read more He was prompt and professional, and the bonus being that I was able to practice my Cubano Espanol FedEx is my routine go-to for sending IT items to customers. This location is convenient, and courteous staff.

Susie and Zach were so helpful and friendly. The customer service was amazing which is really hard…read moreto come by these days! Overall great experience!

Cole and his coworkers were helpful, friendly and efficient. Personal service was appreciated when…read moreI needed assistance.