Purchased a CFMOTO Highlander Pro and trailer. Sales lady and service awesome. Just had 20 hr…read moresurface after some very rough riding even turned on side twice. Service center did great job had a couple of questions when I picked it up and they got right on it. Sat july 27th 2026. Very friendly and customer oriented. Thank you

Midland Family Powersports has taken great care of all my jet ski repair needs. Customer service is…read morealways friendly and I love that they keep in touch about my equipment and give me updates via text. Great crew in the service and sales department!

Just horrible. We purchased a sxs about ten months ago and it's been in their shop for three. I…read moredestroyed my radiator hose and Jake says we can't claim warranty that's your fault, can't even try to help you out. So I pay a bunch of money and wait two weeks for them to fix the hose only to find out in the first mile of travel they installed it incorrectly causing it to rub on a moving part, rupturing it. Now we are all good to claim warranty work on it, that will be a two month wait with no calls and if you call them they get attitude. I have had it out for two weeks and it's dead again. I took it in the first couple months after purchase and complained it was idling hard and dying randomly. Left it there for over a week only for them to say it's nothing. It's continued to do this off and on since. Last time I got it serviced I found the air filter laying in the box not hooked to the air duct but why even bother to call and complain, nobody else services the brand for 100 miles and they don't care. I literally can't say enough bad about this place. Everything they told us during sales was laughably wrong. You can always get service on a Saturday if you show up at 9. Nope. That will be about a two week wait but we can't tell you exactly when and you gotta leave it here. It took them three hours to call me back and let me know that. Out of everything that has transpired I think my favorite is when I originally destroyed my radiator hose I paid extra to have the replacement expedited with the promise as soon as they received the part they would have it on and back to me. My profession requires the buggy, it's important to me. They didn't call when the part came in and it took another week after that to install. Just took it in to trade it off at a different dealership and the compression in the cylinder is under 100, it's ruined. I was told that if they didn't install the air filter correctly I was pushing dirt through the cylinder which ruined the engine. I had checked it myself but a week had past by then. I got 1800 trade in for it and paid 12k 10 months ago. It's still under warranty but if I want that taken care of I have to take it back here, to the place that destroyed it.

Great customer service and very reasonable prices. Ask for Mike in the parts department. He is very…read moreknowledgable and more than willing to help. I will be going to Family PowerSports from now on for all my motorcycle needs.