Very Disappointing,
This is my first time hiring this company and it sounded great at first, price was reasonable and even thought trying to schedule over the phone didn't go so well because they were having issues with their phones, I was helped Immediately upon arrival. She (forgot her name) was a great help which made me feel very satisfied about trying a different limo place, but the day of the SURPRISE occasion was a complete different story.
For starters, after missing a call from the driver and immediately calling him back he answered with a highly unprofessional greet telling me he was outside my house, seems like he never got the SURPRISE memo which wasn't a big deal, until it was time to aboard the limo... as I'm sure everyone does we went straight to try to put music on and the USB outlet was broken which was ok, We than decided to go grab an AUX cord which ALSO didn't work!!! (Something was broken inside) we asked the driver (Larry) if it had Bluetooth connection he replied with an "I know nothing about this vehicle" we were trying to be patient and actually tried to fix it, waisted 30 mins of our time trying to figure it out how to get the broken piece out once we ran out of ideas
I asked if there was a way he could call a manager/owner to give us options ex. Getting a different car, he noticeably seemed bothered called and said "he didn't answer" I asked to call again which he did but didn't seem to know how explain the issue, so he asked for us to speak to the manger which I think was very unprofessional! The manager said to try to figure it out on our own and call him back if we couldn't solve it (RUDE). Didn't understand why was it up to us to fix the problem, since when is it ok to send a car without inspecting it first?! After having had wasted 40/45 mins on trying to fix this the driver asked "Why can't you guys listen to the radio?" Which by the way didn't work either! We decided to grab a Bluetooth speaker and they acted like they were doing us a favor by giving us an extra hour! If it wouldn't have been for the speaker it would've been a long 1hr. 50 mins. drive of silence! To top it off the driver asked to get tipped about 4 times through out the night, half of us are servers so he WAS going to get a good tip but after that bad customer service he got about $100 less than what he was going to get. read more