A few days ago I had the unfortunate experience of having to be rushed to the emergency room at this hospital. I have nothing but praise for the emergency room staff of doctors and nurses. I'm sorry I was in so much pain that I don't recall names but to the woman at the desk who whisked me in to the E.R. staff I want to say thank you so very much! Now to the nurses on the 2nd floor G Wing I believe I want to thank you from the bottom of my heart. Sorry if I kept you busy changing 50 bags of fluid that kept my catheter flowing. You nurses are truly dedicated, hard working and go above and beyond. Special shout out to the ones whose names I can remember and those I don't . Amanda, Litzy, Brandon, Maria, Brianna and Tom the RN that was called in when I had an episode. You guys rock. Again thank you all that took care of me when I ended up at Mt. Sinai. read more

imagine being in a care accident and having to wait 4 hours to be acknowledged or seen. My worst mistake was slowing EMT to take me to this hospital. the staff is absolutely horrible and don't care about you being in pain. EMT told staff that I needed a wheel chair, and it never arrived. their only answer is to wait for a nurse and the nurse never arrives. the receptionist suggestion "you can leave instead". Why would you trust the doctors to treat you if their staff can't treat you right. I took an uber to NUMC and was giving an X-ray within 30 minutes. I could've been internally bleeding without knowing, I bet if I died waiting in the lobby the staff would not notice. read more

DO NOT go here for a severe emergency, and for woman DO NOT go here to have your baby. In 2019 I went here because I had an on going fever for 5 days. They sent me home saying it was. UTI (although I never had any symptoms of a UTI) and 3 days later I went to Winthrop Mineola and they found that I had an ongoing perforation in my colon and the follow day my body started going into shock. They almost killed me. In 2022 I went here to give birth to my daughter (only because my doctor was affiliated here) and they left me out in the hallway for 3 hours SCREAMING at the top of my lungs in labor. It wasn't until they finally gave me a room and checked that I had gone from 3cm-7cm in 1 hour. I started throwing up all over the floor and hall way and they never even offered my a wheelchair until the very end. My experience here was absolutely terrible. When my daughter was born they didn't even bring her to me for over 10 mins for our first touch. I hate this place and I'll never ever step foot here or recommend anyone to go here. They even misspelled my daughter's first name and I've had years of headaches trying to change it on all her records. Save yourself and do go here or have your baby here. read more

My mother went in for a hip replacement after a fall. She ended up catching EVERY infection a hospital could offer. She was on a ventilator next morning. I didn't think she'd live. She did but with all those infections. In ICU. I had to wear full length berka thing even full over the head cover which I took off b/c my mom couldn't HEAR me thru that thing. They ended up giving her tube feeding which I thought would be reversed. Dr. said no, they don't live long after that!!! They even tried only giving her water-no nutrients which I caught them doing. They wanted her to die so they could get the bed back. I reported this via email to the so-called suits, that they were committing a crime! They all appeared at 10am-offered whatever help even the dietician. They started giving her nutrients & she, of course, rallied. A nasty young woman dr-last name Hoffman, threw my mother's papers on her bed. Said she had signed DNR paper. I had her taken off my mother's "care". She then came up to me, told me how she graduated so high in her class. So what? Didn't want her near my mom. When my mother was dying they wouldn't let me in-said shift was changing!! I sat in my car alone in the parking lot as the sun went down. When I was finally allowed in all her belongings were gone! I just wanted to go in & get them. While my mother was in this hospital & they kept changing her room they NEVER moved her belongings. I did. If you are alone, no advocate, kiss your belongings, your life a quicker goodbye! After the fact, when I went to get her things they were nowhere to be found. Security said that never should have happened-I should have been let in shift change or not. Security was the only decent treatment I rec'd during my mom's time there. STAY AWAY! Other hospitals in this area. Do not go here. They should have "Abandon hope all ye who enter here" above their entry door. IMO just an extention of HELL. read more

came to the emergency department because I had sudden, severe abdominal and pelvic pain that was so intense I could barely walk. I also had nausea, a headache, and other symptoms that were concerning enough that I sought emergency care. While I appreciate that blood work, urine testing, and a CT scan were performed, the way I was treated throughout my visit left me feeling dismissed and dehumanized. As my visit went on, I felt increasingly rushed. I was told that they needed my bed for another patient, and from that point forward I felt like the priority was getting me out of the room rather than making sure I understood my care or felt comfortable with the plan. I understand emergency departments are busy, but patients deserve to be treated like people, not like they're simply occupying the next bed. The communication surrounding my diagnosis was also very concerning. When I questioned it because it didn't seem to fit the symptoms I experienced, I was told it was being put down "for insurance purposes." That statement completely undermined my confidence in the explanation I was being given. I left feeling confused rather than reassured. One of the most upsetting parts of my visit was overhearing a staff member talking about me. I distinctly heard the words "she" and "weird." Whether they were referring to me or my symptoms, hearing that while I was lying in a hospital bed was deeply hurtful and unprofessional. Patients are already in a vulnerable position, and no one should leave feeling disrespected. I also felt that my questions were brushed aside instead of answered. I wasn't looking for an argument. I wanted to understand the reasoning behind my diagnosis and why my symptoms were attributed to it. Instead, I left feeling like my concerns were minimized. I work in healthcare myself, so I understand that emergency departments are busy and that staff work under tremendous pressure. I was not expecting perfection. I was expecting professionalism, respectful communication, and to be treated with dignity. Unfortunately, I did not feel that happened during this visit. I sincerely hope this feedback is taken seriously so that future patients don't leave feeling the way I did. read more

Uncaring all the way around. When you see that happening from all aspects of staff know that its coming from the top down. Money and financial statements are being prioritized over care and compassion. read more

This is the worst hospital. Nurses are horrible. Zero beside manner. Let's start with when I was 12. Ruptured spleen, bleeding internally. Sent home saying I had a "bad bruise." Ended up going to LIJ and spent several days in the ICU where they actually took care of me and didn't accuse me of being pregnant. This is way back before their affiliation with Mount Sinai but there hasn't been any improvement. If anything, it's gotten worse. Even ER parking lot attendants are rude. Spent some time there with my mom while she was admitted and couldn't believe the lack of communication and the disregard for patients. Stop spending so much money on parking lots and hire better doctors and nurses. Two stars on a good day but maybe try to care about the people you're trying to help. read more

This will probably be the most detailed review that I have ever in my life because I have a few complaints but its time to let this go. I've sat for months of disappointment with the treatment that has been recieved by case management at this hospital. So much that has expressed to family, friends, and coworkers its time to everyone that takes the time to read this review. I say case management specifically because my issues were not with doctors and nurses. Before I begin, 1st let's start with their mission statement, "Mount Sinai South Nassau's mission is to provide high-quality, comprehensive, and easily accessible health care to residents of Long Island's South Shore." I was met with complete disrespect by the director of case management when I brought my aunt who has dementia hadn't slept for a month, swollen ankles, begging for food compulsively and having massive temper tantrums. Me as a caretaker with a full time job in total distress begging for help, never said I was abandoning but was continuously told I was by the director. Next, I was told that they were sending her home by ambulette and if I didn't answer they were calling the cops. That was a baseless unnecessary threat to someone that has taken care of my mom who passed from ALS, my dad who died at the hospital in February, and my Aunt for the past 5 years with my Mom watching over her before she got sick. I've taken care of my elders, never asked for help but doors close when you do for elders who may make a little too much, dont have savings, or proper healthcare that's just a fact I'm learning as I navigate this process. And I did call cops as well but it wouldnt have went over. I was floored on that comment and didn't say a single word which led her to hanging up the phone followed. Oh I was also told she's not sick she has dementia...cant decipher that statement my Aunt has been in my life for 50 years if she isn't sick I dont know what is. My Aunt only has Medicare but they failed to provide my Aunt and me with the care that is expected at a hospital. I spent days looking for a solution, stayed up until 5am and finally came across a program that is funded through Medicare, sharing it with anyone who is experiencing the same issues, the organization is called ianacare. Maybe they should have informed me of this organization instead telling me they were going to call the cops that was so hurtful all I needed was help but easily accessible healthcare was not an option for.Mount Sinai case management director. I could also go back to when my father was in the hospital dying as well because case management was pushing to send him home when he hooked to oxygen and couldnt walk anymore. And I am telling them that my son and I was taking care of him for months but I can't handle him with his inability to walk. I did it with my Mom and she was 100 pounds and it was difficult. Or the fact that I am still waiting for my father's death certificate with COPD which he suffered for from years. He died in February its July now - this workflow process should have never be a difficult one because I gave the hosptial all of this information as soon as he was admitted so that his hospital bills were covered. They have his primary doctor for over 30 years, and the COPD doctors and social worker information as well. Delaying this prevents his family from getting the benefits that he is entitled to and makes me feel like its no priority because he is dead. It would have probably been zero stars if it weren't for the doctors and nurses- you guys are amazing read more

This person is a fine example of quality care. My mom was soiled because her purewick was not connected properly. She properly connected the device then cleaned my mom's soiled bedding changing it. She was compassionate and caring. Great work. read more

Mount Sinai South Nassau - This lady helped my mom on 11/15/25 at 9:30 am. She's great on should serve as an example for the entire hospital. Well done. LG - Hospitals Near Me - Oceanside, New York

When you come to an emergency room and your there for medical treatment and they put you in a psychiatric emergency room to be evaluated and then after asking for a social worker and you've accomplished nothing at all and they send you home with senior care and they don't want to put code into the machine that opens the gate but they have nasty mouths and I have footage of everything because I a retired psychologist and mandated reporter. I'd never ride with senior care ambulance ever again and I know the owner because I'm originally from Midwood Brooklyn and my patients rode with them to the hospital. I'd never recommend senior care ambulance ever again. The doctors at south Nassau suck and don't know or want to understand people who live in dangerous situations read more

I get a bill from this hospital after more than two years. Either the Accounts Receivable staff is incompetent or the bill is bogus. I think the latter is more likely the situation. They said my insurance company was late in handling the claim which is total BS. The claim was paid by United Health Care back in March 2024. My bill is for $321.52 and I am sure that it was paid in 2024. I trust this hospital as much as a bshady used car salesman who is enrolled in law school. Ray Reis, Smithtown, NY read more

A HUGE Thank You to Mount Sinai South Nassau Hospital. I had an 11 hour procedure there this week, that saved my life. The surgical staff, the doctors, the nurses, all the way down to the custodial staff were amazing people, really there to help people and to save lives. I will never forget this - Thank You again. - All of you read more

It's a hospital what do you expect. I do love the FREE parking for visitors. But the valet parking attendants bark orders at you while you are going nuts to pick up your family member that is being wheeled out after surgery. " you cannot stop here, you need to go around the loop." No place to stand and wait for that 3-5 minutes as they are being escorted in a wheelchair I mean you are forced to text and drive so you can enter the driveway and pick up your family member. Yes I originally was parked at the lot. And yes I did as the nurses asked me to do; get the car and pick up family member at the front. read more

I am at MSSN from out of town for the second of three surgeries with Dr. Bolognese. It's a terrible time to be traveling in the middle of a pandemic, and yet tough decisions must be made. The surgical teams have been amazing. From the moment I hobbled into the wing, I was greeted and shown the correct place to go with the least amount of walking which is critical since I'm seeing a neurosurgeon. Everything stayed on scheduled. All supporting surgeons introduced themselves with their own stacks of paperwork. Everything about the procedure was explained in detail although I already knew what I was getting into. The surgery itself went smoothly. My neurosurgeon went above and beyond to ensure I my recovery time was cut in half, allowing me to get out of the hospital within a few days. Post op nurses, PT, and whatever other experts I needed were kind, efficient, and, well, experts! Initially I had trouble with nutrition but on day two Vanessa came to visit me to understand exactly what I needed. Everything was handled to perfection after that. There were a few nurses and techs who can light up the room with a hello. I even remembered some of their names: Julia, Vivienne, Brandon, Deana, Mike. I'm sorry I don't remember everyone's name. The PT was ever so helpful and patient. read more

This hospital will keep its patients depressed. I stayed for a week and a half where they attempted to isolate me. I only got out of my room because I was on contact precaution and the staff was afraid to touch me based on a rash. I was forced to ask for any and all things. To the point in which I would have to say I'd rather starve then beg them for anything at all. Somehow my foot ended up cut while I was asleep and had to walk on it the whole time. Steve Lacola the PCA hates people with issues and views us as outcasts in society. The only way out was to wait until he wasn't there. Then after leaving they tried to make it impossible to change the picture on my app to anything respectable. The other patients called for outside security to come in to protect them from staff. Clothes were stolen from patient to pateint. They still have my $250 Carhartt jacket and I view the whole staff as a bunch of thieves who said I can't be trusted with my own clothes. More like they can't be trusted with anyone's clothes. Narcissistic staff and extremely religiously preoccupied hospital. Projecting their issues on to the patients. It was a painfully grueling experience. I refused to use their lawyers because I read the fine print. On entrance I was trapped like an animal in their secondary E.R. Bunch of con artists in this hospital. I'm sure if I stayed anywhere else, I might be allowed to go outside for 10 minutes. Lost 25 lbs. in two weeks due to the dietary restrictions imposed. And Pam and Kristen are unevolved humans who only treat patients pased on dominance in apes. Any attempt to enjoy my day was shot down by the downers who think they need to step on people with emotional issues to further their own careers. Hated this place, and the holiday music is nonstop, I thought conversion therapy was illegal in NY, apparently not here. If you want to be treated like a five-year-old human or a dog that gets beaten I would recommend any other way not a pleasant stay. read more

I must say the "E" is missing from ER at this place. I came here in PAIN and 9+ hours later I self discharged because I wasn't sure why I was waiting and how much longer I had to wait. After waiting for 9 hours with no food or water these animals expect you to continue waiting happily. I watched as the RN in triage told a pregnant woman who came in bleeding to wait to be checked in but she continued chatting it up with the male nurse in the triage room next to her. It was the blond triage nurse with the orange crocs and very fake, very long green nails. I saw you. When this same RN eventually got to me her attitude couldn't be more condescending and devoid of care. It was clear doing my "in-take" was a huge bother since it interrupted her chat time. Someone needs to remind her that she works in healthcare. If you don't care consider changing careers. After triage I waited 2.5 hrs before being taken to a bed where the second wait began. While I do feel like the doctor who examined me cared and also the nurse who took my blood work the wait time for them to get to me was excruciating and I was already in pain, mind you. I've been to ER's in NYC during snow storms and ppl constantly being rushed in on the minute with ambulances and still we were seen in 4+ hours. I'm literally FROM a third world country and I can say the treatment there is 1st class compared to this place. The nurses attitude in Triage should have alerted me to leave I even asked the nurse after this 9 hour stint for water and she forgot . I couldn't do anything else but laugh and wait for my partner to get water from vending machine in the waiting area. After 9+ hours I self discharged. read more

I went to Mount Sinai South Nassau on Dec. 27 , 2024 . Having a serious Urology infection . As a former EMT I have a good understanding of Medical Care. I checked in and reported Serious Pain . I should have been triage for immediate care instead the let me wait for 5 hours in ER . Clearly , South Nassau is not fully Staffing this Unit . What a disgrace, for a so called Premier hospital . Neil Schloth read more

Visited the emergency room at Mt. Sinai Hospital, Oceanside, NY. Surprisingly had a good experience. They moved us quickly from intake to discharge. Never felt forgotten about. The staff was extremely attentive and professional. Dr. McGoff kept communication open and updated us frequently. Overall a positive experience. read more

Awesome experience at the Delivery and Recovery! All nurses on point, doctors are pros, clean environment and everyone seems happy to work there!! God bless you all!!! Ps. Food could be better, maybe hire a Culinary/Chef Director to start the nutrition department from scratch! read more

I want to start off by saying, I have never posted a review on Yelp nor any rating service, but I feel compelled to do so based on something disgraceful and unimaginable that happened to my mother and I months ago while she spent the last few months of her beautiful life. For additional context, my mother has now passed away from a brutal and hard fought battle with stage 4 cancer, where she spent the majority of her care at this hospital. This hospital, for the most part, was kind, attentive and professional to my Mother. Unfortunately, the outlier was the E.R wing of this hospital, which was disgusting. There are no other words that come to mind. While my Mother lay writhing in her own blood and pain, the cancer ravaging her body, and myself crying out for help from staff, the attending nurse (or nurse's assistant) had the utter horribleness to say something to the degree of "why does she have to have such an attitude?" loudly and audible for my Mother to hear on purpose. Two hulking guards proceeded to threatened me after an argument with the nurse based on her comment (or nurse's assistant). I know now that was not in my best interest. After explaining to them that this was my mother who was dying, they understood and sympathized. I proclaimed to them "This is my Mother guys". They walked away heads down and saddened to be involved. All I wanted in that moment was accountability, accountability for taking someone's 65+ years of life and turning it into what you felt to be the stain on your napkin. Disgraceful, disgusting behavior by the staff, have some grace. Had my Mother been of full health, the tough woman she always was, that nurse would have been met with a very different reaction. Please never loose the humanity in your staff, even during a busy late night shift at the E.R. It matters to people fighting for their lives and it mattered to me, her Son who was trying to be her advocate. read more

Went to the ER on May 18th with Covid. I had a hard time catching my breath. I checked in at the desk and was given a ID bracelet and then brought to a room. Now 20 minutes go by and you would think that since I'm having trouble breathing someone, anyone would come in take my vitals. My husband wasn't having it he said can you hold on and we will drive to St. Francis hospital, so we left. Know for the best part they billed my insurance company $2000. They are running a good business! South Nassau you are a big scam. By the way I did call the billing dept. and they did say they were in the right, just for checking me in at the desk, they consider that I was triaged. You are a bunch of CRIMINALS!!!!!!!!!! read more

Its disheartening and scary how many bad reviews MSSN has on Yelp and other platforms. For us MSSN is a mixed bag. My husband was a patient there very recently. Entire nursing staff was great. We found the facility clean. Hospitalist we had, Dr. Anser Lone was beyond questionable. Without going into a long personal story, I have contacted MSSN with MY contact information and someone actually did reach out to me. I am filing a formal complaint with the hospital and Medicare regarding this disrespectful and inept physician. I'll update this review with any new information. read more

I am hesitant to post as my father is still a patient, but I feel the need to dissuade people from bringing loved ones here. I understand that hospitals are understaffed at the moment, I do. But people still need care. My father came in 3 days ago and suddenly has a terminal diagnosis. We are having trouble getting more information from doctors. He isn't fully lucid and cannot advocate for himself. He is diabetic, and he is not eating, leading to more confusion. We have talked to the nurses multiple times about ensure (which he is allowed to have) and they keep promising to bring it. I'm about to go buy it myself. I had to ring the nurses station 3 times to get him a bedpan. Then it took another 30 minutes to get it removed and he's sitting in his own urine. It is impossibly hard to watch and I worry about him on the hours we aren't allowed to be here. The only bright spot has been the night nurse Lee who has been out true angel. But if you have another hospital option, please use it read more

first a hospital is where you get a correct checkup for any medical problem this was not the case at nassau a middle aged caucasian nurse took my vital and when i told her i came for gastritis she ignored it i was put into a ward this fool of a woman wouldnt try to inform me that i was getting admitted which i can tell probably will occur for other patients if i ever find this nurse or her name i will immediately get her reported to the authorities read more

My elderly relative was place in a seat (not on bed) on the morning of day 3 post brain surgery. Spoke to her in the morning when she first got in the chair and just spoke to her at 8pm to find out she's still in the chair and has been pressing the service button and no one ever came to do vitals or check on her at all since the morning on 1 occasion. She was almost in tears crying when we called her to check on her and has to use the bathroom really bad. We are trying to get a hold of someone the nurse we spoke to said she just started her shift and that maybe my relative was pressing the wrong button. This is so wrong on all levels because that means all day, no physician or nurse staff did their job to check up on her. They just forgot about her. Very upsetting, she is almost 80yrs old and this is the treatment? Please don't bring your loved ones here. We are officially filing a negligence complaint against this hospital and seeking a transfer. This is is horrible!!! read more

My dad and I arrived at the ER of Mount Sinai in Oceanside around 9:30am on Wednesday Sept 14. I dropped him off at the ER entrance, so that i could find parking. As i walked in I see my dad sitting down in the waiting area. I asked him if he had checked in, he told me that the security guards told him to just sit down, so i said okay. I waited about 20mins and see other ppl walking in and i'm wondering how are they keeping track of who is to be called next. So i walk up to security and asked is there a list ? He says go into triage .. WHY DIDNT YOU SAY THAT WHEN MY DAD WALKED IN ! He was extremely dehydrated, could barely speak & weak due to his condition so i had to speak up for him. Now i walked into triage and tell the nurses that we've been sitting here and we got skipped by two patients. A spanish lady blonde hair a nurse in triage starts raising her voice at me, saying that the two people were in front of us, when I know they were definitely not because i watched those 2 ppl walk in after us but i let it slide. 30mins after that he gets called and taken into triage to get his vitals checked and what not. Then another 2 1/2 hours after that we got called into the actual emergency room. The whole time we're waiting my dad is in like fetal position just waiting for his name to be called. I felt so bad for him because i couldn't do anything. My dad was finally called in, he didn't get a room but instead got a makeshift bed directly outside of another patient's room. We were in the emergency room from 12:30pm to 7pm. Not one single nurse/doctor asked if we needed water, i had to ask for everything, water, a blanket etc. Thank god we had a water bottle that we brought from home that got us by for a little while. We then got moved from the 1st emergency room to a more quiet emergency room in a different area. I guess for the people who got admitted waiting for an actual room in a unit. My Dad was there for another 3 additional hours, he is strictly on a liquid diet and we told them that 4-5 times throughout the day. Why did the nurse show up with a tray full of solid food and guess what the response was "oh i didn't know, the other nurse put that in, I just started my shift". Anyways let's fast forward, today is Sept 21st it's been a week now. I've been here 5/7 days to check on my dad and every time i come i get more upset because this hospital lacks in numerous areas. Every time i visited my dad I had to go to the nurse desk and ask for things such as water, a new gown, new linens for the bed because it hasn't been changed since he got in the room. I had to call for a nurse numerous times because they were no where to be found. The IV machine would beep for hours before a new bag was placed on the machine. I had to raise my voice at a nurse to unplug the IV at one point because my dad had to use the restroom and they had us waiting for so long. The wrappings for the IV plug would be left on his table tray, urine left on the sink in the room. I literally asked for new linens and changed his bed sheets myself lol. I have so many pictures and videos it's unbelievable. I wanted to pull him out of this hospital from the 2nd day but unfortunately i can't. So sadly i just have to keep coming here, watching him suffer and make sure my dad is atleast okay and alive because he is not left in good hands. It takes a nurse about 20-30mins to come in the room when called. They had him disconnected from the IV for 3 hours today when he needs to be on fluids. Just ridiculous. I get that you guys are short staffed but there needs to be a better system. Y'all cannot use that excuse forever. & to the hospital, don't leave a comment under here saying your sorry and that y'all are going to improve because almost every review is negative so save it. Don't bring your loved one here take the extra few mins to go to Mercy hospital or NYU langone. Check out the pics. read more

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This star is given just because they are there . 4 yrs ago I proudly gave this hospital a five star review because of the excellent care my husband received in multiple area of the hospital. Now it's hard to accept that this same community hospital has declined so far. The physical plant is grungy- care is non existent and the staff in lacking in quality,integrity honesty and empathy. From dirty floors, inoperable dirty privacy curtains , cluttered patient rooms that feel and look like storage closets for unwanted equipment and clocks set to the wrong time it's like a Saturday Night spoof. Yes there was a nurse here or there that was efficient skilled and helpful- and I was in the medical hands of a qualified medical professional. However Most were extremely limited in these areas. Some clearly dishonest. Communication did not exist- with all these deficits it was hard to have trust in the care you received Some may say well medicine has changed in 4 years - but I know that to be false - my spouse unfortunately was in another facility this summer and received excellent professional care,he was treated with respect ,dignity , and honesty. Please seek out better institutions to receive care for yourself and your loved ones. Hopefully that will be the proof that institutions like this need to inform of the errors in their ways ! read more

Mount Sinai South Nassau - My room SNCH: clock set wrong -walker from prev pt- closet blocked by garbage & laundry hamper for ease of janitorial staff - - Hospitals Near Me - Oceanside, New York

If I could give 0 I would. The staff there is DISGUSTING, specially a woman named Alyssa or something along that. I would call asking to make an appointment and she would answer in a tone and hang up abruptly. I called again thinking it was a wifi issue, when she answer again in tone I asked to speak with somebody else in which she didn't put anyone in the phone. The third time I called I asked to make a report and she hung up. If there are people like her who are at the front desk representing this hospital than I would DEFINITELY not trust it to help my in any way!!! Again her name is ALYSSA and she is the most rude/ disgusting person I've ever spoken to! read more

Absolutely horrible. Disorganized, bickering staff, socializing openly and fairly inappropriately in front of patients. I am here now in a bed, and the nurse who came in seemed annoyed, did not introduce herself, and very purposely is wearing her mask below her nose, I assume because they are anti-mask and likely unvaccinated. A second nurse came in with her mask below nose. Are you kidding me? I've worked in hospitals and healthcare over twenty years and couldn't believe how unprofessional and uncaring the culture is. I haven't eaten for a day now, asked if I could order food, and the nurse dropped the phone down on my lap and dialed, then just left. The kitchen says there is no diet on file and called the nurse. I could hear an exchange between nurses, saying "do you know anything about this diet thing?" which was followed up by neither of them doing anything. It's now 30min later and I finally got there attention to learn the first nurse is leaving (likely why she avoided doing it), and no clue if I'll be able to order soon (she just walked out muttering something). It's now been another %#^ing thirty minutes and nothing, nor any attempt to communicate and ensure comfort. Post-surgical wait for transport was very long as they transport staff seemingly were MIA. They eventually showed up and were cavalier. This place needs a reboot with good leadership. Side note: two of the surgical recovery room nurses were lovely, even if communication on the floor was disorganized and tense between staff. read more

I was brought in from the doctor's office to the ER because of gallbladder pain. Within 24 hours they admitted me, tested me and had my gallbladder removed. The staff was informative and helpful throughout. People who complain about wait time: Nassau County is one of the largest municipalities in the entire country, outside of major cities. Give people a break for doing their jobs. read more

It truly amazes me that within 15 minutes of my original post Meghan D. from the hospital saw my post and reached out asking for my contact info which I immediately emailed back. She has not reached out to me but a doctor called me that night (coincidence?) at 10:30 at night to say he was reaching out to me but offered no update on tests performed. He told me the patient had pneumonia which has responded to antibiotics. No one had told me he had pneumonia. He was admitted to trauma after I assume choking and falling down. You would think a hospital would be more forthcoming regarding a patient with no verbal skills. I also informed the doctor that the patient had been in the hospital as a John Doe for days despite having ID in his wallet. The doctor told me that was untrue and quickly ended the phone call. I still have not heard back from the GI (Dr. Onu) with the results of the procedure done 5 days ago despite being paged by his hospital staff and me calling his office. Another GI procedure is to be done tomorrow and I'm not feeling too positive of this doctor's skills at this point. Social work has not reached out despite my asking for a patient advocate 5 days ago. I'm hoping to get information tomorrow but at this point if I could give zero stars to this hospital I would. read more

You always have to wait 2 hours to be attending when you have appointment, that the words place

I am more than a #5 star review for this hospital! After a heart scare was rushed into So Nassau ER. The care & constant attention was amazing. This kind of care continued up to my immaculate clean room & never stopped. The nurses & staff went above & beyond w caring & smiles. More than impressed! read more

Horrible we have been here now for 4 hours and no one has looked at us. Emergency room??? 5 he wait to go and wait inside for another 3 hrs. Excruciating pain and no care what society are we living in that a hospital Emergency room becomes a nine hour ordeal before you are seen by a doctor. I know COVID is a stress factor but we are loosing our humanity. What do you do In an emergency today if emergency room is not the answer. But stay away from Mount Sinai South Nassau!!!!!! read more

Pros-you don't get punished for yelling. Some staff is great. Cons-hand sanitizer is scarce to none and is very aggravating some staff is shifty. Staying here was an experience, not that that's a bad thing, for the reason I was there could've been worse Cleanliness is key could use a glow-up Would like a healthcare app to see my charts and instructions. Not sure if this hospital has one. Learning experience Couple of staff members were exceptional, I wrote their names down so I'll upgrade this review later Think their are some new floors in this hospital, unsure though Biggest flaw was the lack of hand sanitizer available for injured patients, biggest pro was the reality that one can deduce from other patients behaviors and staff's acknowledgment of this read more

If I could give South Nassau Community Hospital, Mount Sinai, zero stars I would. When you're forced to be brought to this hospital because of travel times with the paramedics and then you have to sit in here and wait without any communication from medical staffers no matter how many times you ask is deplorable. Medical care has come along way, and we are not living in the stone ages anymore. Communication is key. Every time my Mom, Dad or I have to come to this dreadful place we have to request a a transfer to another facility or discharge AMA (Against Medical Advice). I never seen an ER where all the staff sits around the main desk instead of seeking to patients and providing family members with valuable medical diagnoses. This place is the pits. Don't come me here if you are seeking REAL MEDICAL ASSISTANCE! read more

My wife's appendix burst, we went to South Nassau- they told us at least a 5 hour wait. When I told them she needs to see a doctor right away because of what the urgent care doctor told us, the triage nurse told us there is nothing he could do. I practically begged, he said he would "make a note but unlikely it will change anything". We left and went to LIJ. We got in to an ER room in 15 minutes. Saw doctor short time later. Her appendix had burst, so we were lucky we got out of SN and went to LIJ. Today we got a bill for $1800 from South Nassau for "seeing the triage nurse". Who took her blood pressure and temperature. You can not make this stuff up folks. Tom read more

There is absolutely something wrong with this ER, specifically it's management. If you have an alternate choice stay away from this one. My partner and I arrived at about 4pm and left 9 HOURS later, and had to simply leave at about 1am because although discharge was going to happen, it never quite did. I've never had to leave an ER without a proper discharge. Yes, we're grateful for the tests that where run and the care provided, but I've been to other ER's all over and never has it taken the almost equivalent of 1 working day to complete an ER visit. The nurse said this is actually normal for an ER experience. Perhaps she meant at this facility. After 9 hours of no food or water, I made sure my partner ate. When I asked the nurse for water for my partner at the very end, literally the only thing we asked for, she basically forgot. It pretty much summed up our feeling that they simply forgot that we where there. I've read all of the poor reviews and it's clear our experience is not unique. We just might receive a response from management that care or quality takes time. Which is unfortunately not the case when the national average is closer to 4 hours and occasionally 6 hours (google it). And again I'm old enough to have had numerous ER visits. This ER needs to figure out what's wrong and fix it. read more

We spent 14 hours in the emergency room the doctor was one of the laziest person I have ever encountered diagnosis and treatment plan not given read more

Worst experience I've ever had at a hospital. The triage staff was either rude or just unbothered. I sat bleeding in a bucket for close to two hours before being seen by a doctor. For context, I cut a pretty substantial sliver of my finger while slicing vegetables. The would was bad, the loss of blood was worse. The PA who saw me seemed comically inexperienced and also squeamish. I was waiting for my discharge papers for close to an hour before leaving. All in all, considering the ER was so empty and my heavy bleeding, the situation felt severely mismanaged. The icing on the cake is that all 8 numbers they gave me to call to provide my insurance info left me with either a dial tone or voicemail. Do not go here. Travel a little farther if you can. Would not go back unless I was unresponsive and someone had to drag me there. read more