I brought my Subaru Forester to Mark Miller Subaru Midtown for their Beat the Heat A/C special…read morebecause my air conditioning was working intermittently. They found the refrigerant was low, recharged the system, checked for leaks, replaced two O-rings, and sent me on my way. Unfortunately, after the repair, the A/C would only stay cold for about 15-20 minutes before blowing warm air again. I brought it back six days later, and they determined that the A/C compressor was failing after it heated up. Because this required another diagnosis, there was initially going to be a $120 diagnostic fee. I explained that I felt this was related to the original issue I had brought the vehicle in for, and Brad Schatz took the time to listen to my concerns. He agreed to waive the second diagnostic fee, which I thought was a fair resolution. No one likes having unexpected car problems, but what stood out to me was how Brad handled the situation. He treated me respectfully, listened to my concerns, and worked with me to make things right. That's the kind of customer service that earns my trust, and it's why I'm happy to leave a five-star review.

I'm sure everyone reading this has had a bad experience at a car dealership at some point in their…read morelife. Well, let me save you the stress and worry, this is not one of those types of dealerships! Starting my experience with sales, Ethan Haycock, who from start to finish was on my side and totally transparent throughout the entire process! He fought to get me the best interest rate and worked with an amazing woman by the name of Brittany Given, and the man....Chris Fairclough the salesmanager, who also swung for the fences to get me the best APR! From there, I went to work with Steve Martinez, the finance director, who continued the experience of transparency and willingness to build my own custom coverage that fit my needs! After that, I had the awesome pleasure of meeting Johana Cano, who helped me get familiar with all of the and outs on the Subaru touch screen platform and all the benefits of the vehicle. She is patient, knowledgeable, kind and very thorough in explaining everything you need to know about your new vehicle! Finally, Carlos Andrade, and his service team...Issac, Bri, Ivan, Alex, Jerry, Brittany, Ethan, and Rachel are not only super helpful and personable...but they GENUINELY want your experience to be the absolute best! At the end of the day being in sales, I understand that margin is a part of sales....and I want them to make their portion, even though they don't make commission! The difference is with this dealership actually shows you that they are in your corner, every step of the wave of the process!

Wanted to give them 5 stars as a 1st time car shopper on my own because they took my trade in,found…read moreme a lender and didn't have to pay anything that day other than my plates but when I got home and actually had time to look through everything I am now paying more than what I thought I would. I felt rushed when it came to signing, they were just like sign here, here and here and did not see all the additional charges, fees and high interest rate. And half of my car windows aren't tinted when I noticed and told the sales man he said they couldn't do anything about it.

eird experience. I'm not sure if Chris is on stimulants but he is off his rocker. We wanted to look…read moreat a Toyota. Smelled like cigarettes and had tons of holes on the drivers seat. I wanted to test drive but brought up concerns on price for a car that had been used as an ashtray. When I brought up the concerns he took the keys threw them across the room and said "it's over move past it". Chris mentioned that he was single which makes a lot of sense my 5 year old has more emotional intelligence than he does. God speed to anyone that has to deal with him

I've read all the reviews and actually had a good experience with them. The sales people aren't the…read moremost informed, .great deal,good communication,fast respond

I worked with Christian Hickman and hands down, he is the best at what he does. From start to…read morefinish, he was world class. Being nervous a out buying out of state car, he made it so easy. He went above and beyond to ensure all my concerns are addressed without being pushy or showing any signs of frustration. Ultimately, he won my trust and we closed the deal!!!

We went in a bit unprepared, we weren't sure we would buy that day, we just went to browse. Sam was…read moresuper helpful and so friendly and EASY to work with. We decidedly on a car we liked, but since we didn't plan on buying that day we didn't have any check from our credit union. Sam made it easy for us and he was very knowledgeable on the process and got us all the things we needed to make things smooth. We picked up our car 4 days later, he had all the paperwork ready to go. Definitely look into the warranty, they offer great LOW prices. Vehicle delivery could've been better. Dealers typically fill the tank and clean it, we asked the car to be ready and it was [ good enough] but we still had to stop and fill the tank with a baby in the car, our toddler waiting for us a home, and 40 min traffic during rush hour to get back to home North. It's a simple small courtesy when making a large purchase IMHO. Overall Sam did a great job and truly lives by the slogan, "Customer comes first." He's honest, he does the best to give you a quality vehicle, and will go above and beyond to help you in your purchase. Highly recommend this place!

GREAT CUSTOMER SERVICE! No up selling, no hidden fees, no grumpy gills...just a great experience…read morefrom beginning to end!! What a smooth process dealing with these guys. I'm glad we ended up going with these guys. Zack and Zaine were awesome to work with. If anyone is looking for a new car, check these guys out. They only deal with clean titles. No branded or salvage stuff. Best experience that there aren't enough words to explain. Check it out for yourself. Highly recommended dealer!!

Wonderful experience Fair pricing…read moreEfficient process Very knowledgeable. Good variety of high quality cars. Very friendly. Carfax included Warranty included Highly recommend

Employees are nice and respectful. They'll get you in a car you want and are flexible with updating…read moreagreements

Kaly and Simon were extremely kind and so supportive!!! I felt very comfortable in their location…read more Great customer service!!

Bought my Fiat 500 from them and absolutely loved the customer service experience. As a female, I…read morehate dealing with car salesman because I always feel they have an eye towards ripping me off but I never felt that way with Mo! He was able to get me out of my old car and into my new one with money left over!! I haven't had a single problem with my Fiat and I've had it since October now (and drove it from UT to OR)! Would highly suggest trusting them with your car buying experience!

This is absolutely the best car buying experience I have ever had. The owners were very very…read morefriendly and fun to work with! I am recommending them to family members looking for their next car.

The owner of this business Carlos, let's his wife do what she wants. Once deals are made and money…read morehas been exchanged. Carlos wife goes around sending people summons to appear to court because "people" don't pay the money that was arranged.. such as down payments .My father in law received a summons for not paying a down payment. There were recipes stating that the money was paid. Same thing happened to my mom, my father in law, and some friends. PEOPLE DO NOT COME TO THIS DEALERSHIP. She will harass you and waste your time because she wants to pocket money. Don't fall for her game.

Original bought a Mazda CX7 here, two days into owning it the check engine light came on. Turns out…read morethe whole engine was bad and needed a new one. After talking it out with the employees at Car City they told us they would replace the engine for us. Once we got the car back, the engine stalled and eventually would no longer start. We towed it back to them and they said they had fixed the current engine not replaced it. We eventually got them to agree to swap us a car on the lot because this one no longer was driveable. We traded them for an Acura MDX and paid the difference. I recently took in the MDX to a shop for what I thought was an oil leak, turns out to be a transmission fluid leak and I'm needing to replace the whole transmission. If you want a shitty car that's going to immediately have problems that cost more than it's worth then go here.