Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

I have been waiting 3 weeks for a part to fix a unit that's less than 2 years old that they…read moreinstalled. no one has followed up. I have to initiate every call talk to their AI. Then talk to a call service. they say they'll relay the message and someone will call me back and they don't. So after three weeks of waiting for a part to come in now they're telling me that it's on backorder. But did I receive a phone call with an and an ETA. No instead I got a text message that just said it's been on backorder as of yesterday. So much for being a "family member" - they definitely don't treat you that way.

Turned out to be a minor problem but it was tricky to find. He was very helpful and worked me in…read moreso my AC would get working. Didn't over bill like a big company would and was really helpful in explaining what the problem was. So glad I called him!

Superb service. Kenny fixed my condo air handler heating/cooling unit, clearly knew his stuff,…read moregave lots of advice, made sure to do it right, fixing a filter that had gotten sucked into the unit, advice on the filter size. While also doing the service call for the heater pilot light so I would have hot water. Which was a modest price service call, while giving the pilot light instructions given if it happens again. What was very nice was that a service contract from a previous owner is still in effect and they do not force "x" visits a year. So the maintenance aspect was free, as will be my next one, and my decision when it should be done. They let me know this with a smile, the previous owners were long gone! Thanks! Good policies, and appreciated that you handled it with integrity. Steven

Sugar Hollow exceeded our expectations. We got good service, a fair bid to do the work, great…read morecommunication, skilled installation and activation. We had deadlines to meet because of other things happening in our Ives, and, once they told us they could meet our deadlines, they did, only sooner than we expected. All of the staff, Dorian, Kyle, and Caroline - and their teams - were friendly, efficient, and skilled.

I'm posting a review for the third time now because yet again the Sugar Hollow Team has proven they…read morecan be counted on to be superheroes. There was a power outage at our Mt home discovered after a long drive and several months away. We couldn't find an obvious cause but it was affecting only the outlets backed up to solar. We called and left a late night message that was promptly returned first thing in the morning and the guys had it solved by 10:30AM despite being an hour away. Just can't say enough good things about this company. It's not just the best solar company, it's the most awesome business we've ever dealt with.

Updating after I revised my profile to indicate I actually live here, not SF…read more Outstanding. Our heat pump has been iffy since we moved in three years ago. It finally turned into an iceberg in mid-November during the cold snap (reversing valve sensor inop). It took a couple visits to diagnose, acquire parts, and fix all the issues, and Doug's team kept us updated on progress throughout. However, the best part was when James asked if the unit was still under warranty. We checked and it was, with only two weeks remaining on the covered period! So all the parts were covered and the work was completed before the deadline. Considering how much time they spent I was very pleased with the final bill. And their mindset to ask about our warranty just shows they're doing their best to save their customers money. Highly recommended! Thank you, Doug and Team!

Had them come out to check out my unit as my AC wasn't working. Charged me literally hundreds of…read moredollars ($960) not included their "diagnostic quote". Didn't end up working. Had another company come out- $250 and working. Avoid, avoid, avoid

I called Barrett heating and cooling on a Friday morning, when we woke up realizing our furnace was…read morenot working. A human being answered the phone, and I spoke directly to the technician. After explaining all the things we had tried, the technician told me he would call me back as soon as he had a time slot available, and would come by. Within two hours, I had a phone call telling me he could make a house call in 15 minutes. Brendan arrived promptly and assessed the furnace. He indicated he would need to step out to pick up a part, but that he would be back within the hour to repair it. And he was absolutely true to his word. The entire repair, from assessment to clean up, took less than two hours, and our furnace was back up and running. There aren't many repair places you can call who will send a service tech out the same day, and actually fix the problem same day. We were extremely pleased with their professionalism, and their timeliness. I would not hesitate to recommend them!

Brendan has done work for us on a couple of occasions and we highly recommend him. He is…read moreresponsive, fairly priced and does excellent work. He's also a really nice guy. We recommend him without hesitation.

Ok I ordered 2 mini split systems from Amazon, sold by Costway. The first one took me a little bit…read moreto get installed, yet it works just fine. The second one installed faster but wasn't charged(supposed to come pre-charged from factory). So I back and forth with Costway, they want pics, video regarding the system. handle all that and they ask me to find an HVAC Tech to come charge the system. I contact a few people, no one gets back to me. I called Asheville Mechanical, called me back within the hour! Scheduled for the next day! Showed up in the agreed time parameters, found the problem. It had a bubble keeping the system from being charged. Charged the system, was very professional. I would recommend this company anytime. Yes still working great.

We use Asheville Mechanical anytime we have electrical needs. They are always courteous and…read moreresponsive and do quality work at an affordable rate. Thank you to Kenny and the team at Asheville Mechanical!

Tammi responded to my request for service immediately. When I told her my situation she maneuvered…read moreother appointments to accommodate me as quickly as possible. Ryan is the service technician who came to my home. He was prompt, professional, and friendly. As he examined my inside and outside AC units, he discovered the problem was very severe. I was not aware that my unit was still under warranty. Ryan looked it up via Google and confirmed it's under warranty, but with another HVAC company. I appreciate Ryan's integrity and honesty. I absolutely recommend Aire Serv for prompt, friendly, reliable, honest service.

Edit: They sent out a loaner portable air conditioner. WARNING! Do not use this company! We have…read morespent over $10 grand on maintenance agreements (Advantage Plan Memberships), repairs, and finally a NEW air conditioner they recommended and installed 5 months ago. Now in the middle of the worst heat wave ever in this area, we have had no air conditioning for 4 days and our NEW air conditioner MIGHT be fixed 2 days from now. They do not consider this an emergency. The heat is making us sick. They DO NOT have 24/7 service. We called at 9:00 a.m. on Friday. The guy came out Friday afternoon but could not fix the NEW air conditioner. He had to order a part, he said. Their office is closed on Saturday and Sunday. You can only talk to a call center in a foreign country and they cannot help you. If you are lucky you might get to talk to Tammee as she seems to be the only person there who has any authority. But Tammee says there is nothing she can do. The owner is Mark Banks, I am told, but he is not available. Trust me, Aire Serv of Western North Carolina is not reliable. The so called Neighborly Done Right Promise is useless. Go elsewhere for your HVAC needs!

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

We recently purchased a home in Weaverville NC. The home needed a new furnace and air conditioning…read more We were impressed from the very start when George came to look at the job and give us an estimate. We were more impressed when Dwight and Dave did the installation and startup. And further impressed still with Kayne in the office (personally I think she is the glue that holds everything together). You can't go wrong using this company.

From the owner: We are a full-service HVAC contractor in Asheville, NC. Please explore our website further and…read morenever hesitate to call or email us for more information. We provide free estimates for the installation of heating and cooling equipment to existing and newly constructed buildings. We are fully licensed and insured. NC License # 19442. SC License # RBH.297.

I was worried my 2007 heating/cooling system was going to give out. I called JB's and spoke to…read moreLinda, their personable and knowledgeable receptionist, who sent Mike out to our house to check things out. Mike was also knowledgeable and friendly. He taught me some useful things, and discussed brands he would recommend. He thoroughly inspected everything. Our unit was fine; he only had to replace one part. I will gladly recommend and use them again.

I cannot say enough wonderful things about JB'S! They treated me like an actual human being which…read moreis super rare these days with service companies. Love them!!!