I took my Cartier in and thought it needed a battery replacement because it wasn't running. They…read morecharge $185 to change a battery because they want to guarantee that it is pressure proof and all this other stuff . I picked the watch up. With new battery still doesn't keep time. Looked at the receipt. On the receipt and on it they noted the watch wasn't working. So, basically they took my watch in and for $185 replaced the battery and returned a broken watch. Nope! Not going there again.

I've called three times and texted once and no response I'll…read moretake my business elsewhere

It's been a very long time since I found an establishment with great customer service!…read moreNadine went above and beyond with my watch repair. David Ellis Cherry Creek it's very fortunate to have such an amazing employee!

I learned online AND called to verify that if I come here, I can get an item appraised, and…read moreeverything was confirmed that yes, I could. When I came to the store, a woman was helping me behind the counter and was basically just weighing the silver. I'm not sure how this works, I am not knowledgeable in this area, but I thought that an antique set of something is likely to be valued beyond its raw metal weight. Such as a silver coin vs antique silver jewelry vs flatware. The item itself surely impacts value other than just the weight of silver? The rarity of an item, for example, would surely impact its value, right? I don't know, but they only seemed interested in weighing the items. They were VERY VERY PUSHY in getting me to sell the items. I just wanted to start with value and had to repeat myself over and over and over, this is the first time I'm looking into this, and I'm just interested in learning the value right now. It's like they did NOT listen to the words I said at all, which is extremely frustrating. Eventually, some older man joined in the conversation, and he was one of the rudest, most aggressive people. He didn't even come over to SEE what I had yet, and was already accusing me of "not believing him" for what he was going to give me as an estimated value (in the future). How could I not "believe" something I hadn't yet been told??? He gave me a price, and then when I said, for the 4th time, I wasn't selling and was in the early stages of understanding a value, he repeated back to me multiple times, "You'll be back to sell it to me". No, you don't know what I'll be doing, and you clearly are refusing to listen to what I am telling you. I also had some coins, and same thing, they just weighed the sliver. No interest in how rare they are or anything else. He was sure to point out damage on ONE but used the same valuation for both coins that were the same. So, if only one is damaged, why wouldn't the other be worth more? I don't know, this seemed off to me. Then, to be extra rude and careless, after they removed my very neatly stacked items in a very nice carrier, they just threw everything, unorganized and piled on top of each other, messily, back into the carrier. How are you in this line of work and don't understand how to treat other people's property? The way it came to you should be the same way it's returned. So, I sat and rearranged my items back in place since they clearly were not going to do so or have any respect for me or my property. I will not sell to this rude man, even if I did decide to sell it. I walked out feeling dirty and mistreated.

Will never shop for jewelry anywhere else…read more Customer service is incredible!! I promise you will not be disappointed!!

This is the only place I trust with my pearls. The staff is so frindly, so knowledgeable, and they…read morewent above and beyond to restring my necklace!! I was devestated when my pearl necklace snapped, and when I went into Mauzie's, they were so understanding and thoughtful. When I received my fixed necklace, they confirmed it was mine with photos, polished every pearl without being asked, and answered all of my questions with kindness. I cannot say enough about how wonderful this shop is! I will be a lifelong customer.

Their customer service is fantastic and the people are so nice. Their jewelry and designs are…read morebeautiful.

This review is based on the customer service that I have received on the ring that my fiancé…read morepurchased for me. Firstly, I just want to thank the entire team at Mark's Diamonds for the quality of customer service that they have provided to me and my fiancé. My fiancé customized my ring at Mark's Diamonds and it's so perfect. Secondly, I had to get my new ring resized and they did it in no time. Because they have a jeweler onsite this makes it easier for them to make repairs a lot quicker. I also had to have a quick repair done on the prong and they were able to do this with a quick turnaround also. Thirdly, I want to also shout-out their jeweler- I'm so happy with the custom ring that my fiancé made for me and the craftsmanship and quality of my ring is unmatched. And lastly, every person that I've worked with at Mark's Diamonds has been super nice and welcoming. I want to thank you all for that because I've definitely been in jewelry shops where that wasn't the case. Again, the level of customer service that I received here is unlike any other and makes me happy that my fiancé chose to go with you all for my ring. Thanks again, Marks Diamonds. I cannot wait to come back to pick out our wedding bands soon!

This place is totally legit. I went to a few places around Denver trying to sell some gold and…read moresilver, Colorado Gold Mart had the best price for me. They give you the best price possible and do not try to rip you off like a lot of places. The owners are friendly , professional, and the owner remembered my name and how to spell it. That meant a lot to me. I won't ever go anywhere else. GO SEE THEM!!! They also sell jewelry, gold and silver. They have some beautiful pieces to purchase or just sell them yours . Either way you won't regret doing business at COLORADO GOLD MART. I promise.

Great experience with Colorado Gold Mart! I brought in a bunch of jewelry that I wasn't sure was…read morereal or valuable, and they went through everything with me and checked it for authenticity completely free of charge. They were incredibly friendly, knowledgeable, patient, and honest. and they took the time to explain what I had and answer all my questions. I really appreciated their help and would highly recommend them!

John is essentially a one man operation, running out of a shop in downtown Littleton. I got in…read moretouch with him after someone recommended his services. Specifically I was looking to get a custom piece of jewelry made for my girlfriend (birthday gift!). I brought in a cut and polished slice of meteorite and was looking to have it set into a pendant. I talked with John over the phone and met with him to discuss design and the timeframe I was trying to hit. The end quality of the piece was beyond what I had in mind and both myself and my girlfriend (in the end whose opinion matters) were very impressed. Beyond technical merit, I believe the appeal of the shop lies in John's passion for design and customer satisfaction. I never felt hurried and rushed to leave. He was more than happy to talk about the finer nuances of the business and educate me on some of my misgivings (I would not consider myself a sophisticated buyer of jewelry or gemstones). John tries to be a full service jeweler. He does repairs in addition to crafting unique pieces. He's been a professional goldsmith for more than 30 years as well as being a platinum specialist. John is a diamond broker as well and has quite a collection of unusual/fine gemstones. Being a graduate gemologist he showed me various stones I've never seen or even heard of. I'd definitely work with John again in the future for any needs I may have in the jewelry space. Give him a shot, I'm confident you won't be disappointed.

This is Denver's best-kept secret when it comes to fine jewelry. John is one of the best in the…read morestate, hands-down. Not only are his technical skills and craftsmanship the best I've ever seen, his eye for design and quality are phenomenal. I have sent several friends here for engagement rings and wedding bands, and all have been VERY happy with the results, both with quality and price. HOWEVER. I just have to warn you about one thing. Do not put your Shane Company jewelry next to John's. You will be very unhappy that you spent money on anything at Shane Company.

Stopped by here to get my mom's watch battery replaced and am so glad that we did. Service was…read moregreat. Enjoyed looking at their watches and jewelry while I waited for the battery to be replaced. I learned about laboratory made diamonds. Wow, had no idea such a thing existed. Same properties and ratings as real diamonds but made in a lab versus from natural diamonds found in the earth. I was told they are significantly less expensive, but the uncertain thing is how well they will retain their value. They are nicer than zirconians, but why not just get the real thing? I am sure I will be back in the future. Others there were looking at buying I think earrings, another looking for a new watch band, Nice place with super nice people. What is there not to like? Go check it out .

Came in to get 2 batteries replaced (not fancy watches). They were so nice and quick. Will…read moredefinitely be back. Only down side here is that that they such beautiful watches and jewelry, you'll want to buy something new.

If you're looking for jewelry repair, this is the place to go. I brought in a necklace with a…read morebroken jump ring on the clasp, and Khanh immediately assessed the problem and told me he could have it fixed in an hour. I thought was really quick, and then it only ended up taking 15 minutes! When I came back to pick up my necklace, Khanh told me he also strengthened some of the other jump rings that looked weak. The necklace is cleaner and stronger than ever, and it was very quick and affordable. Highly recommend Legacy Jewelers!

I've already reviewed Legacy Jewelers, but wasn't able to upload photos. I wanted to show people…read morehow Khanh and his co-workers can transform something that was unwearable into a piece that you'll reach for again and again. I had a lovely Citizen watch with colorful sterling silver and inlaid shoulders. I never wore the watch since I wear my Apple watch every day. I couldn't find anyone to assist me with the makeover until I met Khanh. After some thoughtful consideration, we decided to use only one section of the disassembled watch. This was the most cost-effective way to go. Instead of creating a cuff bracelet, we went with a simple pendant. Khanh is aware that we all have different budgets and would never force you to commit to something you're not comfortable with. The pendant came out really nice! I'm thinking of using the other inlaid piece at some point ... perhaps my daughter would like a matching one to mine. Hopefully I can post some pics!