My Subaru started losing traction even when the road was only slightly slippery. I dropped it off…read moreat Ward and Son's Automotive, and they quickly found LOTS of diagnostic error codes--more than could realistically be happening at the same time. Over four days, they repeatedly cleared the codes, test-drove the car, and rechecked the system. Eventually, they became fairly certain that the problem was related to rodents chewing on the wiring. Reluctantly, they suggested I take it to a Subaru dealership, as a dealership would have the sophisticated equipment needed to pinpoint the root cause. They hesitated to recommend this because they expected the dealership would charge me a ton of money for troubleshooting. Ward and Son's charged me less than $100 for all the troubleshooting they did over four days, which I think is very reasonable. Even though they weren't able to resolve the problem with my car, I wouldn't hesitate to use them again. P.S. They were super friendly people!

The Ward & Sons shop was a life saver after getting a flashing Check Engine Light (CEL) which is a…read morehigh severity indication in between Xmas and New Years. I was afraid I was going to have to leave my Toyota Highlander up there but they were able to replace a fuse for the OBD port, get a diagnosis and replace a bad ignition coil for one of the cylinders. Daniella was very pleasant to speak with on the phone. Grayson at the desk was also reassuring in dropping off the car to at least address the fuse to get an OBD diagnosis. Huge props for these guys for getting me in and out in a few hours during the in-between holiday period. I was able to drive car back to SF without issue.

Jerry is amazing and honest. I had to have 2 batteries changed in my van on the day we were leaving…read moreTruckee. I was traveling with my 2 kids and 2 dogs back to San Diego. What I imagined to be a stressful, time consuming and expensive day turned out to be ok. Joe at O'Reily's on Deerfield recommended Jerry for my battery installation. I don't know a lot about cars but I always thought that battery replacements were simple. I remember the days and cars, where you can just buy a battery at O'Reily's and they could replace it for you on the spot. Well, I learned a lot about cars today. Our Chrysler Pacifica 2018, has 2 batteries and a part over the main battery making it a bit more challenging to replace. I'm not from Truckee so I had no idea where and who was reliable in the area. I am so glad I referred to Jerry! He called me with some surprising news which could've been terrible, but he is experienced and honest and called with a solution. It turned out I need to replace an additional battery. As he was telling me, my mind immediately went to $$$, preparing to call O'Reily's to see if they had the battery, the logistics to go pick up a battery and get it to the shop, wondering if it could all be done before the shopped closed...Well, I didn't have to worry. Jerry had solutions prepared. He had already called O'Reily's to see if they had the additional battery, had the price, and an arrangement to have the battery delivered to his shop. All I needed to do was call Joe at O'Reily's to purchase the battery over the phone. When you are trying to pack, take zoom meetings for work, manage 2 kids, 2 lively pets and your husband is hundreds of miles away with terrible cell phone service and really lack any car repair knowledge, you just want to throw your hands in the air and just hope no one takes advantage of you. I am so grateful to know there are kind, helpful, patient and honest people in this world. My car was jump started at 10:00 am and by 2:00 pm, my car was ready. I got my family packed, made my meetings, walked the dogs, had lunch and made it for ice cream and left Truckee safely with my family. Thank you! P.S. Pricing is honest and in my opinion too low for the level of service and care. Thank you Jerry!

Discussed repair needs and made an appt. Show up and they decide they don't want to do it.read more

Great shop. Guys are professional and courteous, work is done right the first time. Happy that they…read moreare here, I've had problems with other auto repair shops. Beats the hell out of going to Reno. 10/10

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. The tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

I have been taking our cars to this establishment for oil changes consistently for several years…read more They have always been able to get us in without an extremely long wait. Never gave us a reason to use the other oil change place across town. This all changed yesterday. As I drove to work after my vehicle's oil change I noticed a weird feeling on the left hand side of my steering wheel. I couldn't quite figure out what I was feeling until I got to my work's parking lot. I got out to find the leather of my steering wheel gashed up. Either cut by a tool or something clipped to an employee's belt. After I finished my work meeting, I called up the shop to let them know the leather of my steering wheel was damaged by who ever was in my vehicle. They told me to come down so they could see it. I immediately drove down to the shop and the front desk guy came out to look at my damaged wheel. After he checked it out he said that there was no way one of their employee's damaged my steering wheel as they are not allowed to bring tools into vehicles and proceeded to say that my steering wheel appeared "aged" and that I was basically a liar. I literally couldn't believe it. I drive this vehicle every single day, these gashes were not there when I dropped off my car at 8:00 AM. As soon as I drove away, I felt the damage on my steering wheel and knew something was off. I looked up what it costs to replace my steering wheel and it's $2,000. Oh! And later that evening, my husband went to inspect my vehicle and found that they either ripped off my wiper fluid cap or did not replace it. So now I'm driving around with a missing wiper fluid cap. I'd think twice before coming to this business. All I wanted was an oil change. Instead my steering got damaged, which will cost me thousands to replace, and got called a liar.

so great did the work within time quoted, great at communicating with me and feel my car is in good…read morehands! Will be back!

These guys are unapologetically expensive…read more I've had three negative experiences here in three visits, the first time they recommended a break service when it was unnecessary although they caught their mistake, but it cost me an extra day of leaving the vehicle there. The second time I took my Ford transit here and gas with siphoned from the vehicle while it was parked overnight. They had no response to this. Finally, I brought my wife's Tesla here today to repair a trunk latch and after paying a $275 diagnostic fee, they charged me $337 for 30 minutes of labor, Dean says it was because the technician is experienced and that is a fixed price. I would recommend going anywhere else if possible. They're the only certified Tesla shop in town, and they got the work done in a timely fashion, but as I pointed out, the prices are kind of ridiculous. They could've refunded me based on actual labor, like any other reasonable shop but instead I'm going to tell everyone I know to stay clear of this place..

We were coming down from Bay Area to Lake Tahoe. Just on Donner pass our wiper blade got broken…read moreand we had to come down with a single wiper blade on the passenger side and other mechanic (Quality auto repair) in Truckee asked us to wait five days in the middle of a winter storm to get it fixed, he didn't even look at it. it was even very difficult to drive the car locally in Truckee, but they didn't listen. They just said go help yourself. Hy-tech immediately helped us, invited my family inside their office. Fixed. The issue in 15 minutes did not charge extensively at all. They were very kind and responsive and they prioritized us in their busy schedule. In 20 minutes we were out we were just very thankful because they saved us the entire long weekend and they were very kind and friendly and they were very helpful. Appreciate.

Fantastic service. Aaron took great care of us and we were back on the road quickly. I highly…read morerecommend!

Bob is the go-to guy in Tahoe for Subarus. He knows what to do, when, so your Subie keeps on going…read more(mine is at close to 200k miles). He has been taking care of our vehicles for fifteen years and he was the first mechanic I knew who always does it right the first time, no questions asked. There's total trust when I leave my vehicle with Bob. He just gave my Subaru a winter tune-up and my car, which was grumbling and grinding, now sounds like a Maserati. It's a huge relief to put your car in Bob's expert hands- like a spa day for your Subaru!

Highly recommended!!!!! He does all the work on my heavy duty work van and wife's Subaru for past 4…read moreyears. Everything runs great! Best prices in town.

I do not recommend! A costly lesson learned! They scheduled us knowing they wouldn't be able to…read morehelp us since according to the mechanic he had many calls that week with same issue due to the weather and wasn't able to help them either. Collected $460 from us for a 5 min "emergency diagnosis".

Matthew and his apprentice were timely, responsive, professional and super kind to boot! They…read morediagnosed the wiring issues with my 1995 Jeep Wrangler and fixed it very inexpensively. And it was so convenient for them to come right to my house. They're going to fix my motorcycle next. I would highly recommend them!