Dr. Ball and his team are outstanding! We live about an hour away, in rural NC, and our pet rabbit…read morefell ill. There were no exotic vets available nearby and Lake Chatuge Animal Hospital took us right in. Our sweet bunny, Max, received excellent care by the team at LCAH. They truly saved his little life. We are so grateful!

They always are so good to my dogs! A little pricey but good service is worth it! My dogs had their…read morefirst grooming there last week and they looked so adorable! I recommend the grooming service at Lake Chatuge!

Terrible....cat antibiotics never called in pharmacy as promised. Multiple unnecessary tests done…read morewithout permission and when doctor questioned she actually had a temper tantrum and slammed the door loudly....animal suffering now. NOT PROFESIONAL CARES ABOUT GETTING YOUR MONEY AS MUCH OF IT AS SHE CAN WITHOUT ASKING.

Never, ever again. took my dog Forever Friendly with an eye problem. They ask about the dog's bowel…read moremovements and we responded, "fine, no issues." The tech took the dog back to the exam room without us for the exam. Apparently the vet checked the dog's eye through the dog's rectum because they charged us for expressing the dog's backside. This vet did a lot of unnecessary things that we were charged for. This vet took the liberty of doing things to our dog without consulting with us.

I have been going to Big Bear Veterinary Clinic for 3 years, the age of our cat, Chloe. Chloe is a…read morestray that found us. When we finally accepted her as ours she had a lot of problems, including heart worm. I am happy to say under Dr. Lawlor's care she has tested clean for heart worm for the past two years. She is a happy, healthy and fun loving cat. I have no hesitation in recommending Big Bear Veterinary Clinic and the entire Big Bear Team. They are wonderful to work with and I have full confidence in them. Ruth C.

We had to put down our beloved dog "Skye" do to health issues. Our Vet in Blairsville was closed…read moreand the one that is open on Saturday would not see us. Called Big Bear and they provided us a same day Saturday appointment. Staff was very helpful and professional. Thank you Big Bear staff for taking good care of Skye.

Dr. Lent was the best dog vet around. He was a wonderful vet and a very nice man. We really miss…read morehim. If you did not get to meet him, you missed a real opportunity. I hope his family knows how much he was lived by all of his patients.

Dr Lent wa a great vet. He was wise and had a great sense of humor. Unfortunately he has retired!read more

my wife just got screwed here, Logan's run will do spay and neutering for around $250, these people…read morewant $500 and just charged her $300 just to give the dog shots and testing. way to steep and don't appreciate them not telling her how much it was going to be before they started.

I was visiting blue ridge and my newly adopted dog was sick. This clinic's staff was incredibly…read morekind and able to get my dog in within a couple hours of my initial call. They were very helpful in providing exactly what my dog needed.

My precious cat had to have emergency surgery and unfortunately it was the Dr's day off…read more Nevertheless, the Dr arrived in a few minutes, then came in repeatedly throughout the weekend to monitor him. I received updates from the Dr to ease my mind. Thanks to these caring, selfless group of professionals my fur baby survived and returned home to me. We were treated like a priority when we desperately needed hep. I will never forget their kindness.

This was a long time ago, but my mom had brought our bloodhound for an emergency visit. She nearly…read moredied from a reaction to a popular flea and tick medication. It's very rare, but Dr. Van Goosen immediately knew what it was and saved her life. She's fifteen and still kicking thanks to her knowledge and care! All of our many pets come here and we've only ever had wonderful experiences.

Used to like their boarding facility until my dog got sick from all the unvaccinated rescue dogs…read morethey used to house in the same area. Then they shut their boarding down to make more money elsewhere. Thankfully my dog has not been sick often, however a couple of times she needed anal glands expressed and an X-ray. They refused to do either procedure without sedation. (!!!) My dog does not tolerate sedation well and was a zombie for 24 hours after their last sedation. Sedation should not be used for quick, simple procedures. I was a vet tech many years ago and I know you can either hold the dog or muzzle them for the things that take less than 2 minutes. Prices are way out of site and the last vet I saw just wanted to keep uncharging me for unnecessary tests that I refused. When I called to have her checked they said to bring her in and then upcharged me for an emergency visit. I questioned them about why since I called and requested a visit and they said I didn't have an appointment. Unbelievable. Won't be back.

Zero stars if possible. We have 5+ years, 7 dogs and 1 cat with this hospital. $10,000+ spent and…read moremore donated toward their "rescue" services. I called veterinarian office (unable to locate license number on state registry - not sure if licensed). The receptionist answering the phone had trouble hearing or understanding my name, my animal's name and insisted I leave a message with her as no doctors were available. My message contained the following information: - We have previously had 3 dogs put to sleep with them. We understand that with some dogs we waited too long, and there is no knowing when we didn't wait long enough. I was concerned I was currently leaving my dog in pain and I told the receptionist, "I don't know what to do. I need more information." - One of our dogs, a 15 year old, had had a lot of issues in the past for which we came to see them. They did not run any serious diagnostics as we were told this would require scheduling ahead of time (we are rural). I called upset because despite the prescription food they prescribed in the past, she was still sick. - I requested a doctor call back or an appointment be scheduled, but I specified I wanted an ultrasound or other diagnostic to be scheduled because I didn't want the doctor to just look at the dog again. I was told that I would receive a call back shortly. Two hours later I was called and told that if I'm unhappy with how they do things, I can go find another veterinarian. Their callousness and uncaring nature, the unbelievable lack of disregard not only toward the dog but to the people involved is not even my complaint. They have left me with no recourse and no veterinarian in our rural area that can see a sick senior. No animal hospital can see the dog to care for her - they are all months out. Only emergency veterinarians are available for emergency services. The receptionist that called me would not tell me which doctor told her to tell me my dogs were no longer welcome. When I (upset, obviously) was LOUDLY telling the receptionist on the phone, through tears, about how callous they were, she began to yell at me. This complaint is in regards to the fact that no amount of money, no amount of history, no amount professional quality of care was enough to keep me and my dog out of the situation we currently face: at the end of her life, with no professional care. Just because I requested a diagnostic that was apparently recorded as "customer not happy". There are so many other things that could have been done - they could have called to clarify the message, they could have called to hear any concerns, they could have done absolutely anything other than telling me I was on my own. While my message did not contain any regret about prior visits and services, I certainly regret it now. Had I placed my trust in a better individual and practice I would not find myself in this situation. Certainly some businesses adopt a "cut and run" philosophy. A veterinarian should not be one.

If you're looking for a Veterinarian who gives your animals love along with great customer service…read morethen Lance Animal Hospital is the perfect choice! They have helped us through many major concerns between issue from our 2 beloved dogs! My husband & I have a 13 year old miniature dachshund & this past Spring of 2024, sadly our beloved 10 year old Doxie poo (Roxy) passed away. A few days later, we received a special sympathy card in the mail from Lance's. I was very impressed that they had taken time out of their busy schedule to personally contact us after our dog died, and what really made a big impression on my heart was the kindness we received from each member of their staff. Each person personally sent a sympathetic message along with their signature on that sweet sympathy card. In the 13 years since we've had our dogs, we've used 2 other veterinarian's in Hall Co, but neither of them treated not only our animals, but our family with such excellent customer service & kindness as Lance Animal Hospital has treated us! Blessings to Lance's staff from Shane & Paula Karrigan

They are very kind... we have recently lost our two senior dogs... but the care they received over…read morethe years was wonderful. I would highly recommend them.