They ordered brakes for a manual wheelchair and then put them on done a perfect job from start to…read morefinish ! Thanks STEVE!!

We needed a very last minute campsite accessible wheelchair for the mother of the bride this…read moreweekend. Steve promptly replied my 11pm Yelp request to rent a scooter, and we met at the store the very next morning at 8am to pick it up. The price was more than fair, at $50 a day, and the scooter surprisingly fit perfectly in the trunk of my Nissan Altima!! (It broke down into several pieces which Steve demonstrated while loading it into my vehicle for me.) Super thankful for WNC businesses like Helping Wheels, always putting the customer first 10/10 recommend!!

Hey got a guardian angel at Helping Wheels this year his name was Steve. I was stranded on the…read morehighways of interstate 85 in Spartanburg ,NC. My new installation of Harmar lift was sparking fire and my scooter tipping over while I was trying to find somewhere to pull over to seek safety. Upon off the road parking and attempting to get the scooter maneuvered back onto the lift and finding out that the lift wouldn't go up any further than 2 inches from the ground While leaning back toward the road. Good people this tragedy was unfolding at 1 AM in the morning. I immediately realized I was not going to make it any further down the highways of interstate 85. I called the company that did my lift installation only to have them remind me what time it was and then they hung-up in my face. I was stranded on the side of the road trying to call out to any Harmar installer in my cell phone range for help. People drove by so close to my vehicle that it would shake rapidly with vibrations. No one stopped and no one answered at many of the Harmar agencies dialed. Those who did answer where too far away to help and most said call my Harmar installer. Well, I tried that first and some good that did me. But one retailer answered and spoke with me to help me stay calm and feel safe throughout my entire ordeal; Steve at "Helping Wheels, Inc . I was so upset and physically shaken from being barely off the busy highway interstate 85 with a scooter and lift hanging to the ground. Steve spoke so nice to and really made me feel safer just being on the line with him. If ever I'm in his city of Asheville I will make it my business to meet him in person. What he did meant so much to me. It spoke volumes about his character and showed me that his business will grow beyond his wildest dreams. Even after finally communicating with the company that did my installation and having waited until 10am ... yes, that's right from 1am until 10am I was sitting in my car with the broken lift and a golden champion scooter hanging to the ground. I was waiting for a welder to show up to roadside repair my lift. Only he couldn't do it cause no shop with a lift would allow him to weld near a vehicle's full fuel tank. Steve from Helping Wheels was still checking up on me until I finally got repaired around 5pm and made it home safely by 2am the next day. If you guys on wheels need repairs done or just need wheels don't hesitate find Steve and let him be your guardian angel from start to finish. He was such a God sent blessing on the other end of my call for help that I will always be forever grateful. Thanks again Steve.

We just had a stairclimber installed by Helping Wheels Mobility & Conversion and could not be any…read morehappier with the excellent & professional service that we received from them. Everything from the first home visit to the end installation was very timely and a great & happy experience.

Landed at the Wheelchair Place as they were very local and carried lift chairs. They had quite a…read morefew different ones to choose from; size of chair, optional choices of upholstery, and so on. Basic chair to cushy with built in heater. You know what I bought! Now. The place is unassuming and I wasnt Iinitially sure of it. it's all all good!

5 Stars. The MobileLife store is clean, bright, and has absolutely everything you need. Shane is…read morevery accommodating, knowledgeable, and clearly operates with the customer's best interest at heart. Great location whether you are coming from town of just arriving at the Asheville/Fletcher airport. The transport chair Shane recommended was clean, like new, lightweight and functioned perfectly. I happily recommend them to everyone.

This place was great. They didn't have what I was looking for, but instead of turning me away the…read moreowner got on the phone and literally searched for an hour for me. She finally got the hospital to give me the supplies I needed (after I had previously tried and the hospital wouldn't help me at all.) If you need any medical equipment, definitely go here.

From the owner: Whitley Home Medical Equipment serves the Asheville and Hendersonville community. We specialize in…read morehelping people with poor or limited mobility move better and be more independently with equipment that keeps you moving comfortably. We provide many options for comfort lift chairs, hospital beds, mobility scooters, bathroom safety equipment, rollators, wheelchairs, walkers, vitrectomy support packages and canes. Rentals: Not only do we sell home medical equipment that is fashionable and suits your style, we also RENT medical equipment. So if you have recently had a surgery, are transitioning homes or are in town visiting and need to rent medical mobility equipment, we've got you covered. We are located in Hendersonville on Fleming Street, right down the street from Margaret Pardee Memorial hospital. Our hours of operation are from 9am to 5pm Monday through Friday.

Horrible service, complete crooks. Was "prescribed" a shoe for a broken toe by Range Urgent Care,…read morebut they were out of my size so they sent me to Orthopedic Appliance Company. They charged me $45 for a shoe was inadequate and made my toe feel worse. I went back to the Range the next day and they represcribed me a boot ($60) which immediately felt better and took the pressure off my toe. I called Orthopedic Appliance Company company to return the shoe and was told I could not return it and was just out the $45 I spent on a shoe I didn't even wear for 12 hours. Any other company will accept returns/refunds on an inadequate product. Insane to me since I didn't walk into the business and hand pick the shoe, it was prescribed to me. Complete robbery.

My previous pair of orthodic inserts were made by Skyland Orthopedic or Othodics, can't remember…read morethe 2nd word. They fit into all my shoes perfectly without any issue. My Brooks sneakers, my Tom's, and an off brand of sneakers. BUT, the ones I just picked up from Orthodedic Appliance Company are way too long. They don't even fit into my hiking shoes which are a little longer than the other pairs. Now I need to gather up the 4 pairs of shoes to bring them in to the shop so the inserts can be trimmed to fit. I'll drop them off and make another trip to pick them up as I don't fancy waiting around forever to do it while I wait. Speaking of waiting...they had me make an app't to pick up the inserts which surprised me. Kept me waiting 20 min after my app't time before someone came into the room. He then said the order as written by their front desk was to have an app't when really I could have just picked them up at the desk! Since the Skyland inserts hadn't been fit to shoes prior to their making, it never occurred to me. AND to add insult to injury, so to speak, I had opted to have Orthopedic App Co "renew" my old inserts as opposed to making new ones. So as explained and shown to me that involved separating the two layers of the insert and replacing the now thinned layer with a new one. Therefore, they had, in effect, a template to work with....the layer they were supposedly keeping. I wish I'd chosen to have the Rx sent to Skyland instead of here but this was closer. So, I cannot recommend this company.

My midwife suggested I order my breast pump through Aeroflow, stating that it's seamless and that…read morethey handle all insurance aspects. She was completely correct! For my last pregnancy, I went with a different company (as suggested by my insurance) and it was a bit more involved. That company also did not plan to send out the pump until closer to my due date. Unfortunately, my son arrived 6 weeks early. The company had to rush order my pump, but in the meantime, I had to rent one at a cost to me. I knew I wanted the Spectra S1 this time simply due to it having the battery pack feature. I understood there would be an upcharge. I was able to pay it online using my credit card. I filled out a brief online form on Aeroflow's website, received a confirmation email shortly thereafter, and then received an email correspondence (and phone call) from a rep, Dana, the next day. It was simply to say that they were awaiting an Rx from my midwife's office. Aeroflow took care of EVERYTHING. I didn't talk to the rep once. I received a tracking # via email. My pump arrived today - 10 days (including weekends and the Thanksgiving holiday) after I filled out the form online! It also arrived 1 day earlier than projected AND on the day we had a blizzard warning/closed schools and businesses of all things. Pretty awesome! I'm not due for another 14 weeks, and I'm relieved that I have my new pump well before my due date! I highly recommend Aeroflow for ordering breast pumps!

I rarely leave negative reviews, but after months of trying to resolve a billing issue with…read moreAeroflow, I feel like I have no other option. Last December, Aeroflow shipped me the wrong CPAP equipment. I contacted them right away, but it took months and multiple follow-ups before the correct equipment was finally sent. I promptly returned the incorrect equipment, yet I have continued to be billed for the more expensive item instead of the less expensive equipment I actually received. I have been trying to get this corrected for months. I've called numerous times, left messages, and have repeatedly been told that someone from the accounting department would contact me within 10 days. That has never happened. Instead of correcting their mistake, my account was sent to collections over charges that are incorrect. To be clear, I am not trying to avoid paying my bill. I'm happy to pay what I legitimately owe. I simply need Aeroflow to bill me for the correct equipment that I received after returning the original shipment. The customer service representatives I've spoken with have generally been kind and have tried to help, so this isn't directed at them. My frustration is with the complete lack of follow-through from the billing/accounting department and the fact that this has dragged on for months without any resolution. This has been one of the most frustrating customer service experiences I've had