Hey got a guardian angel at Helping Wheels this year his name was Steve. I was stranded on the…read morehighways of interstate 85 in Spartanburg ,NC. My new installation of Harmar lift was sparking fire and my scooter tipping over while I was trying to find somewhere to pull over to seek safety. Upon off the road parking and attempting to get the scooter maneuvered back onto the lift and finding out that the lift wouldn't go up any further than 2 inches from the ground While leaning back toward the road. Good people this tragedy was unfolding at 1 AM in the morning. I immediately realized I was not going to make it any further down the highways of interstate 85. I called the company that did my lift installation only to have them remind me what time it was and then they hung-up in my face. I was stranded on the side of the road trying to call out to any Harmar installer in my cell phone range for help. People drove by so close to my vehicle that it would shake rapidly with vibrations. No one stopped and no one answered at many of the Harmar agencies dialed. Those who did answer where too far away to help and most said call my Harmar installer. Well, I tried that first and some good that did me. But one retailer answered and spoke with me to help me stay calm and feel safe throughout my entire ordeal; Steve at "Helping Wheels, Inc . I was so upset and physically shaken from being barely off the busy highway interstate 85 with a scooter and lift hanging to the ground. Steve spoke so nice to and really made me feel safer just being on the line with him. If ever I'm in his city of Asheville I will make it my business to meet him in person. What he did meant so much to me. It spoke volumes about his character and showed me that his business will grow beyond his wildest dreams. Even after finally communicating with the company that did my installation and having waited until 10am ... yes, that's right from 1am until 10am I was sitting in my car with the broken lift and a golden champion scooter hanging to the ground. I was waiting for a welder to show up to roadside repair my lift. Only he couldn't do it cause no shop with a lift would allow him to weld near a vehicle's full fuel tank. Steve from Helping Wheels was still checking up on me until I finally got repaired around 5pm and made it home safely by 2am the next day. If you guys on wheels need repairs done or just need wheels don't hesitate find Steve and let him be your guardian angel from start to finish. He was such a God sent blessing on the other end of my call for help that I will always be forever grateful. Thanks again Steve.

We just had a stairclimber installed by Helping Wheels Mobility & Conversion and could not be any…read morehappier with the excellent & professional service that we received from them. Everything from the first home visit to the end installation was very timely and a great & happy experience.

We needed a very last minute campsite accessible wheelchair for the mother of the bride this…read moreweekend. Steve promptly replied my 11pm Yelp request to rent a scooter, and we met at the store the very next morning at 8am to pick it up. The price was more than fair, at $50 a day, and the scooter surprisingly fit perfectly in the trunk of my Nissan Altima!! (It broke down into several pieces which Steve demonstrated while loading it into my vehicle for me.) Super thankful for WNC businesses like Helping Wheels, always putting the customer first 10/10 recommend!!

Steve was very nice to help me with a great scooter that was perfect for my use. Flexible with…read moredrop off time if we needed to be late (we weren't but nice to extend that), Todd at drop off was fast, friendly and unloaded the pieces of the scooter for us too. Would recommend and use next time!

Staff is abrasive and argumentative and don't care; if they drop the ball, it's on YOU. I had an…read moreappointment for blood work and was to be at Mission Urology at 9 am. I was ready, watching the news with phone in hand, from 7:30 on. At 8:10, I got a call, but it was an automated reminder for my wife's appointment later in the morning. At 8:25, I called because I knew the Mission Urology office is very busy and understaffed, like all of HCA. The person who answered the phone wanted to argue with me that they had called and that I answered. I said I answered the robocall but had not received any other call while I was ready an hour and a half early. He read my correct phone number but then said there was a message left. I told him my phone can prove that's false. In scheduling, the older lady really needs to retire. If she's not snippy and short (I let my wife call for me because she seems to have a way with the woman), she often fouls up the time. Once, for example, a 10 am appointment was scheduled for 1 pm. Amelia, though, always reads the details back, so if there's a mistake, it's on you if you don't correct it. I have Vaya Health Transportation and usually use them and rely on MoMo just for the group trips to the store. I just didn't have a two-day notice to get Vaya for this appointment.

These people are horrible. Rude is an understatement . Pick up time was supposed to be 745 so I'm…read moreready to go by 730. It's been like that for the last 2 weeks. Now all of a sudden they show up at 630 and tell me they can change the time anytime they want to. So I missed my appt because they don't care about their riders. Yeah Buncombe County need to address this and change to another company. Being rude is just not acceptable ​

This place was great. They didn't have what I was looking for, but instead of turning me away the…read moreowner got on the phone and literally searched for an hour for me. She finally got the hospital to give me the supplies I needed (after I had previously tried and the hospital wouldn't help me at all.) If you need any medical equipment, definitely go here.

From the owner: Whitley Home Medical Equipment serves the Asheville and Hendersonville community. We specialize in…read morehelping people with poor or limited mobility move better and be more independently with equipment that keeps you moving comfortably. We provide many options for comfort lift chairs, hospital beds, mobility scooters, bathroom safety equipment, rollators, wheelchairs, walkers, vitrectomy support packages and canes. Rentals: Not only do we sell home medical equipment that is fashionable and suits your style, we also RENT medical equipment. So if you have recently had a surgery, are transitioning homes or are in town visiting and need to rent medical mobility equipment, we've got you covered. We are located in Hendersonville on Fleming Street, right down the street from Margaret Pardee Memorial hospital. Our hours of operation are from 9am to 5pm Monday through Friday.

Alex is always friendly and kind. Super easy to work with. Chuck is always pleasant as well. Always…read morespeaks when you are in the office. Great customer Service!

Fantastic dealer! They thoroughly explored all options for power lift chairs and guided us through…read morethe process of selection. They maintain an excellent selection of chairs assembled, powered and ready for customers to try. They delivered and set up the chair and trained the primary user in operation of the standard controls as well as the Nirvana controls. The experience was very good and we highly recommend Cole's Medical Services to anyone needing durable medical equipment and especially a power lift chair. Thank you, Cole's Medical Services

Amazing service and such great people. Needed a wheel chair for the weekend for my mother to…read moreattend East Tenn Graduation ceremony. They were responsive for my needs and went above and beyond and even picked it up on Monday at our hotel because we were leaving Sunday and they were closed. Thank you so much for your incredible service highly recommend them to anyone!!