I brought my dog in and Eric called me not even 10 minutes after I had dropped my dog off and said…read moremy dog tried to bite him. Lol my dog has never tried to bite anyone ever. Also I took paperwork that rabbies shot has always been done. Very, very unprofessional. You mean there was NO ONE else to groom my dog beings that I waited a month? Again very unprofessional. Eric unprofessional

Melissa is amazing! I have a toy poodle that was not a fan of baths. It was so hard to groom him…read moreand I was worried about taking him somewhere because of his anxiety. Melissa is so sweet and patient. She has worked with him and now he knows "brush, brush" and runs to me now to let me comb him. She does a great job with his lamb cut and he always looks adorable.

Happy Tails made my dog , Chula look young for a 15 yr old I am a happy camper and Will come back…read moreagain

Correction. The new name of this business is Mountain Pet Supply and Grooming. Just had our puppy…read moreWillis in for his first grooming. He looks fantastic he was very happy going in and coming out. They even put a bow tie on his collar. He looks awesome, smells great, and his white markings are so white. Will go back.

Thank you for helping me with my feral cats! The Team is top notch and all very friendly.read more

My poor experience is specifically with the adoption coordinator at Citrus Heights Petsmart,…read moreMichelle Lee. My family and I just lost our dog to cancer and we weren't looking to adopt another pet, but happened by the cat adoptions at Petsmart while shopping for our other dog's food. We fell in love with a 2month old Scottish Fold named Artemis. We saw her once, went home to think about it, and then returned the next day to see she was still there. We inquired with the volunteer there, who told us to text the adoption coordinator, Michelle Lee. Michelle was very short over text, but encouraged us to put in an application. So we did. We still couldn't stop thinking of Artemis the next day, and we were getting more excited about what a good fit she'd be in our home. So we returned to the Petsmart to visit her. We met her foster mother, chatted, and learned more about her. The Foster mother was so lovely. She told us that adopting Artemis out had been "hard because of Michelle" then hushed as if she would get in trouble for saying even that much. Other volunteers also exchanged knowing glances. Nancy then reviewed our application, said there weren't any other suitable candidates, and encouraged us to text Michelle to set up an appointment to adopt Artemis the next day. Nancy also assured us that because our application was in, and that it was the only one, that Artemis would be on hold for us. They pulled her paperwork for us. We had every reason to believe she was on hold for us. We texted Michelle who did not respond for over an hour. So we went home. When she did text me back, she asked us to "go back adopt her." So we started to go back and then she started calling me, frantically, texting for me to answer the phone. I answered for a brief interview, answered her questions seemingly to her satisfaction, and she again, suggested she was fine with us adopting her, but she needed to call the volunteers at Citrus Heights. Ultimately she texted me back and said they would wait for a vet evaluation since she'd been sick recently and then "let me know." At no point did she indicate that we were not approved to adopt Artemis or that she would be going back on her decision for us to adopt her. The next day I sent a text asking how the vet appointment went and was ignored for two days. I sent another text and Michelle told me then that they were still deciding on a family and completely denied that she told me she was ours and to go adopt her. I pushed back and sent screenshots of our conversation and she just maintained that "there is a lot of interest" in Artemis and other volunteers "have no idea" what they're talking about. Two of my partner's decided then to visit the shelter and speak with Francie, the office manager, who I'm told was absolutely wonderful and compassionate. Shoutout to her, for being so lovely and kind. She'd arranged to have my partner's speak to Michelle in person to find out what exactly had happened. When Michelle arrived to the shelter an hour and a half past her designated shift time, she was apparently unable to be accountable and made several excuses for her behavior, including that she was over stressed and grieving a personal loss. She denied making statements she had made over text to me even when confronted with screenshots. Ultimately we learned that Michelle lied to us and had adopted Artemis out to another family. There was nothing that Francie could do to make things right. I do not recommend adopting from this agency at Citrus Heights, while Michelle is the adoptions coordinator. Please go instead directly to the shelter or to one of the other Petsmart/Petco Locations. You will be met with grief, as well as confusing, disorganized, discompassionate, behavior.

My dog loves going here! That is the best I could ask for in a groomer, well, except for doing a…read moregreat job!

Sandy is truly amazing! There are not enough stars to chose. After several, not kind, encounters…read morewith other groomers, she was a breath of fresh air. My pup is a special boy with a heart defect and severe separation anxiety. He's terrified of clippers and his mama leaving him, which all started after his heart surgery. She was patient and kind and did an amazing job making him the most handsome boy. His grinch feet were bad and his coat was so uneven after all the shaving that happened for his heart surgery. She evened him out, trimmed up his feet and feathers, made sure he was comfortable, and made sure she communicated with me the entire time. I have and will highly recommend her to everyone Thank you Sandy!!!

Bought 3 black copper marans earlier this spring. I buy sexed chicks as it insures that o don't get…read moreroosters. I've been doing this a long time and have never gotten one. Within 1 hour of purchasing, one chick wasn't going well. I called to let them know and they kindly told me that they don't guarantee survival and I couldn't exchange it. I had only had it for 1 hour and 20 min of that was driving. That very night the chick died. And to add insult to injury, one of the 3 marans was a rooster. So I am left with 1 hen. $75 for 1 chick and zero customer service.

We do all our dogs needs at lees. We have 4 frenchies and they are in love with our purchases there…read moretoo. The staff is friendly and the store has all you need. Love Olive, Kevin, MacAMoo and lemon.

I've owned four dogs since I moved to the Jackson area in 1990 and I've had my ups and downs with…read morethe local dog groomers most of whom have no idea what it means to provide good customer service. Fortunately, for my dogs, Nancy opened a shop in Sutter Creek and started grooming my pets at that time and I continue to take my dog to her every month to be groomed. Yes, it's quite a drive from Jackson but I never have to wait and my dog spends little or no time in a kennel because she books one customer at a time. Nancy devotes all her time to my dog while I'm out getting lunch and when I get back an hour later my pet is happy to see me and ready to go. There's never any waiting involved unlike other groomers that expect you to leave your dog all day because they can't manage their time properly. Nancy is great with my dog, and the extra drive time is worth it considerting the high level of service I receive each and every time I visit.

I've been taking my dog to Pet Parlour since they were located in Sutter Creek. Nancy is great with…read moremy dog, and the drive to Placerville is worth it for the level of service I receive at such a reasonable price.

Service totally rocks at Lees' Feed in Shingle Springs! I had barely walked into the store and a…read morenice young man offered assistance. Wow! Thanks for that. And by the way... I was more than happy to take that help. Lees' is HUGH! And I mean that in a very good way. Off the bat I noticed how clean and really organized all the inventory is. And so well lit as you can see from my photos. All I needed was bird seed. I buy it in big bags because my birds are like turkeys. They gobble it up. Neighbors had told me about Lees' and said they carried quality animal products and the prices were reasonable. After perusing lottsa bird feed choices... I chose one I wanted to try. A mixture of sunflower chips and nyjer. I have not seen it sold anywhere else... btw. Finches LOVE this stuff. Early Christmas for my birdies!:). I so wanted to take some time and wander around this incredible store. It was like Disneyland for animals. But I had another commitment. Darn! I understand this is a long-time family owned business. Father now to son owner. And one customer told me as I was in line to pay that everyone in El Dorado County comes to Lees' for their animal/pet needs! They sell Western Wear! Yee-ha! You have to be grateful for a family venture such as Lees'. Such a community resource. Easy parking and who knew... a smaller, newer version of Lees' located in El Dorado Hills I will be back. I saw all sorts of possibilities for holiday gifts for my lovely animal-loving friends. Only the best for them! Take a drive up the hill and see for yourself. Open 7 days a week. AHHMAZING!

We love this feed store! Everyone is so friendly and they can have some great deals on hay.read more

% dedicated veterinarian. Not bad looking either. He works…read moreendlessly to save every one of God's creatures

The entire staff from top to bottom is absolutely amazing here! Dr Robinson clearly has a true love…read morefor animals and a passion that is second to none!! He is by FAR the best I've ever experienced. Please tell a friend!!