If all you need is a tow and you don't mind paying a ridiculous amount, this company may be fine…read more But I would definitely discourage from using them if you need anything else. Customer service is below the most horrible. Our truck was broken into the day after we flew out of abq for thanksgiving week. We had used a park & stay hotel (also would not recommend doing that) and got a call that a window had been broken on our truck. We were out of the country and didn't have any option besides to have the truck towed and stored for the week. My husband made a few calls to try and find someone who would store the vehicle in an indoor space since we had a wide open broken window. J & M said they could do this so we went with them. My husband asked if picking the car up after hours on a Sunday evening would be would possible since that was when our flight arrived and we live 3 hours from the airport and had to be home for work Monday morning. He was told that we just needed to give dispatch a call earlier in the day to arrange the pickup so someone could meet us. So fast forward to Sunday when we are traveling home. My husband calls dispatch a few times and can't get anyone to answer. Finally gets someone on the phone (not who he originally spoke with) and they said no we couldn't pick it up that night. That was annoying, but we couldn't really do much about it and we understood it was maybe not in the norm, although they had said they would when we arranged the tow. So we rented a car at the airport and drove home that night. The next day we have to get our rental car back to the airport so my husband calls J&M to inform them we are heading in from 3 hours away to get our truck. We are told we need to be there by 4:30 or we can't get it. So we make arrangements at work and leave early to go get our truck. We get there to find it has been stored outside in a lot for the week. At this point, my husband is pretty frustrated. He asks to speak to the manager who refuses to even HEAR that someone told us it would be stored inside. Zero conversation or accepting that someone may have misinformed or even that there could have been a miscommunication. He straight said "you're lying" to my husband. Why would we have made that up?? In the end, it cost us $600 to have our car towed 5 miles, stored for 6 nights outside with no window, the additional cost of a rental car, and 6 extra hours of driving. If this company had just been honest and delivered what they promised on the phone, even just the indoor storage, we would have been fine with it all. But two "promises" not kept, a manager that is yelling at my husband that HE is lying about what he was told over the phone, and an astronomical price, I'd take my business anywhere but here.

poor service, bad repairs. 6 months to get our vehicle repaired. They "forgot" to notions that…read moreparts came in. Terrible communication. we kept having to call for updates. After repairs to the under carriage then dam muffler fell off.

Excellent service, on time, competitive pricing. I have another tow I need done so it'll be Outlaw…read moreTowing again!

These guys do not mess around!! I had a serious rollover in the Jemez Mountains and my vehicle…read moreended up in the river down a 30 foot drop. The tow truck driver showed his experience and made a recovery that surprised all involved. Thanks to Boss towing for all your hard work, during and after recovery/storage. No offense , but I never want to meet by accident again! But if I ever need anything I know who I'm calling first!!!

Boss Towing came to me rescue on a crazy afternoon in the 1st day of reopening from the pandemic…read more They were Fast and courteous and willing to listen to what I actually needed done. Thank you so much! If I Ever need assistance or a tow Boss is now my Go to service!

We blew a tire on our travel trailer just outside of Las Lunas. We were struggling trying to get…read morethe trailer jacked up because our jack wouldn't fit under the axle. One of the Bones guys stopped and helped us using jacks he had. We tried to give him some money but he politely declined. Even after the tire was changed he followed us up to the next freeway exit to make sure that the damaged wheel well, wiring and other parts weren't interfering with the wheel. This guy restored our faith in humanity after a very long day!!

Sierra was very professional and friendly . He helped me out after another company said they could…read morenot

I want to give a shout out to this young man Bryan who was very helpful courteous professional and…read morevery polite. My car broke down on central after getting my haircut and thank goodness for road assistance. I appreciate Bryan for taking me home and towing my car. He was also very helpful and respectful Someone needs recognize this young man Great worker!! Carmen

Very lucky to have found this place.. had an actuator issue that Adam took all the right moves to…read moreget us up and running again. Ethical and friendly. Tristan worked hard to get the issue fixed. Thank you!

I've taken 2 vehicles to Mike and both times he has been able to quickly diagnose the issues and…read morerepair them in a timely manner. Reasonable cost for the repairs as well!

Went in to get ballpark estimate for minor issue on my vehicle and spoke to Joe. He actually went…read moreoutside to look at the issue, assess issue, fix issue at no charge. He said if it continues..bring it back in. Thank you and God Bless yiu, Joe. You are an asset to this business.

I took my truck to Charlie's again and had another great experience. Quality work, friendly, and…read moreprompt service. Highly recommend.

Curbside was recommended to me by another towing company in Los Lunas when they were short handed…read more Although they had 3-4 cars ahead of me they still got to me in about two hours. They were very friendly and efficient and were willing to hold a place while I called around to see if someone else could come sooner. Also they charged $50 less than what the first company I called quoted me.

ARTISTS PLEASE READ ALL REVIEWS!!! If it were possible to give negative stars I would. We needed…read moreassistance in the pouring rain. Our car broke at the store. We got a ride to take our groceries home. We called them and specifically asked them not to load the car with out the keys so it could be put in neutral so as not to break the lock pin. We told them we were on our way and would take about 15 min. 7 min later the driver called and said he was there. When we pulled up my car was loaded. The second my husband asked a question the driver refused to tow it. We tried to talk with the owner who is VIOLENT. His group of minions surrounded us. One of the females flinched at me like she was going to hit me. These people are extremely unstable. I would recommend using Highway towing on 116 a mile down the road from these guys. STAY AWAY FROM HERE.