My wife and I decided to use Mountain View Mortuary's services for our recently departed son. The staff was wonderful and compassionate in our overwhelming time of grief. The facility is beautiful, peaceful and very clean. The services provided were exactly what we needed and wanted to honor our lost son. Special thanks to Vera and Chloe for all of your help and assistance during this difficult time. read more

From the moment I called I felt cared for. Planning a rosary and memorial for my Mother-in-law was something I wasn't looking forward to, I didn't know where to begin, however, the moment Jesse walked into the room, I was at ease, she was caring, informative, helpful, knowledgeable and went above and beyond to ensure that every detail was addressed. I came back a few days later with a burial outfit and was met at the front by another sweet lady. I am so thankful for my positive experience. read more

Our case manager for our very first appointment was amazing but after that, the facility itself is unprofessional. Don't be fooled with how nice it looks, I specifically dropped off an urn for my family member to be laid to rest in. Upon coming to pick them up they're not in the urn I specifically paid for and dropped off for the occasion. The gentleman who originally brought them to me never comes back out, never apologizes, I have to tell the door lady that this is NOT the urn I had just dropped off days prior to. Who's this and if it's my family member why are they in a box and not in the urn I brought? I wouldn't recommend them to handle this emotionally delicate time for anyone, especially for the cost! read more

I'm trying to simplify my life. So recently I made an appointment to discuss pre paying for my funeral expenses. By paying now I lock in today's fees, and make it less complicated in the future for relatives to take care of the final arrangements. I arrived at my appointment with Paul Noell, the funeral director and manager, a little early. But Katrina seated me in a nice meeting room and got me some water. She reviewed their list of expenses and gave me a catalogue to look over. By the time Paul was available, I had looked all the paperwork over and had written down just a few additional questions that he answered right away. My coverage will follow me pretty much all over the US, and will probably have some benefits while I'm still traveling internationally. The basics for me are transportation from point of death to mortuary, cremation, and transportation to the family spot in Missouri. Due to a federal law, go figure, the only item not covered is the urn I would like to be placed in the resting place. But currently only $200, I don't think that will be a huge issue down the road. I essentially purchased a small life insurance policy that covers the expenses. The purchase was at current fees of just under $2000. This policy will grow over the years as cost of products increase. MountainView is associated with a network of mortuaries across the country so care can be provided almost anywhere. Payments were an option, but not financially recommended. Credit card for full payment is also available. The facility was serene and bright. Lots of windows. They have their own large parking lot out front. An appointment is required. There's a doorbell to ring to have staff let you in. read more

See all

From the moment I walked in I was treated with respect and every worker showed compassion and empathy. They gave me some great ideas on how to make the funeral extra special. Everything was exceptional and all participants got the opportunity to say goodbye to our loved one while at the same time celebrating the woman my mother was when alive. I highly recommend mountain view mortuary to anyone looking for a service, cremation, whatever. Thanks again to your wonderful staff. read more

Plenty of boxes of tissue and staff was kind, the facility was clean and private. We brought in our own coffee but they were nice enough to give us bottled water. read more

Yes, I am a fan of this mortuary. My brother and I have lost both parents, one in 2009 and now our mom in 2013. We have used this place twice. They are very friendly and HELPFUL. Jayson T. Pulsifer, helped us this time with my mom and he did a excellent job of handling all our concerns and issues. I am writing this review just because, "yes" people do look on yelp as to the best places around to use. As hard as this time is for our family Mt. View has helped us each step of the way. Thank you, Mountain View read more

In a time of mourning, the one thing you don't want to stress you out is the funeral itself. Sadly, this place did just that. They have old machines that are unable to burn more than 2 bodies a day. If you are looking for a cremation, don't come here. No one can plan their death, and this place expects you to schedule it ahead of time so that you can fit their schedule. For the price they're charging you'd expect they can afford better machines. A horrible experience for a horrible day read more

This place is awful. They said that they could do a cremation on a day and then said they can't do it that day. They were saying there's a "policy" as to why they couldn't do it. They can't even tell you why they can't do it and what the policy is. Then said they have old machines and can only do 2 a day. They're racist, and scammers. They just want your money. And almost called the cops on my family during the funeral viewing because they were upset. Don't come here. Staff is not friendly and not welcoming and I felt racially profiled. I will not be coming back. Save your money. read more

Paul and Ken were absolutely wonderful to work with. They are caring, compassionate and professional. Every step of the way we felt well treated and that they were there to help rather than try to make money off of us. In fact, they even suggested some cost saving tips. They are clearly in this business because they have a passion for what they do. The female receptionist can be a bit of a struggle to deal with at times, but don't let that deter you. We almost did and we are glad we focused on who was doing the actual work as opposed to who was answering the phone at times. We cannot recommend Mountain View Mortuary highly enough. read more

Mtn View and the director, Ken, held a service for my father who had passed away in a sudden car accident. Ken was especially accommodating and thoughtful. I felt like he really cared about my father's service. He went out of his way to make sure everything was to our standard and considered even our small, petty requests. Although young, Ken showed the upmost professionalism. He helped our family with transportation, floral arrangements, pastor requests, publications, and the like. He was very patient even though our family was pushy regarding the death certificate that is handled by Washoe county. He helped us through the entire process. That said, the facility is exceptionally clean and well kept. They have rooms for large and small parties. Most importantly they were understanding of financial constraints and payments. They were never pushy for payments. Exceptional facility. I highly recommend giving Ken and his team an opportunity to host if you experience an unfortunate event as my family did. read more

We worked with Ted throughout the entire process of making our loved one's final arrangements. He couldn't have made it any easier. He was patient, kind, and answered any and all questions with knowledge. The site itself was perfect for our needs and had everything ready and at our disposal. read more

Everything seems to be fine, at the time. Although they did not give my grandmother the coffin colored that she so requested. Their speaker system did not work adequately. Everyone seem to be nice enough. Although it has now been 2 months from the year and she has yet to have a gravestone. They are claiming that they have a problem with the engraver and it should be on her grave by February which would make it an exact year which is bullshit I suggest going somewhere else if you actually want stuff done there was an additional charges so they did lie to my grandma about that. They said that everything was already paid for and that we would not receive any additional charges whatsoever because she had been paid for her stuff many many years ago. I suggest going somewhere else. So here is an update. A exact year and a day and they just now put her headstone in. We had to threaten with going to the news with the story to get it to happen... Ugh just sad. read more

Mountain View Mortuary and Crematory - So sad they took a year and a day to get my grandmas headstone on - Mortuary Services Near Me - Reno, Nevada

Our experience was the best it could be during our time of sorrow. Ken was the best; he explained everything and made sure we understood everything! Thank you so much Ken! It was appreciated! read more

A very bad choice. Problems ranging from mismanagement for scheduling to actual burial. We made arrangement's on Monday to have the burial on Friday. We got a call on Wednesday that they could not have the service at the mortuary and the grave side service on the same day unless we changed our time to a half hour earlier. After that we got a call on Friday that they could not arrange for a clergyman for the service. The service turned out okay but the actual burial was unprofessional and amateurish. There are definitely better choices that people can make. Too many mistakes throughout the process were made. The mortuary gave us the impression that they are too unreliable or inexperienced to be a dependable service. read more

Just recently my mom passed away and they were so compassionate and helpful. I have many other relatives there and never have had a problem there with the upkeep of all grave sites. Recommend highly. read more

Wonderful service everyone is professional, they are very understanding. They work with you and make it happen. The place is very nice and clean everything was ready no delays they are professional. Flowers were beautiful. I wish I didnt have to recommend this to anyone however if you do need this type of service please choose them. read more